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telecom management

Results 1 - 25 of 44Sort Results By: Published Date | Title | Company Name
Published By: FICO     Published Date: May 11, 2017
Agencies have long provided telecommunications companies with scalability for collections in a high-growth industry. Today, with markets and business models changing, your collections agencies have a growing impact — for good or ill — on your success.
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customer experience, analytics, risk management
    
FICO
Published By: FICO     Published Date: May 11, 2017
Today it's easy for customers to leave, and they have fewer reasons to stay. In saturated telecom markets, competitors offer similarly high levels of coverage and service. Years of price-based competition have left little room for differentiation and margins are stretched thin.
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customer management, finance, finance management, risk
    
FICO
Published By: JBoss Developer     Published Date: Feb 05, 2016
IDC analyzed the business value that six surveyed organizations are realizing through their use of Red Hat integration products based on interviews conducted from April to June 2014. Interviewees were from companies ranging in size from just hundreds of employees to several hundred thousand employees, with a mean employee base of just under 92,000. Companies interviewed included representatives from the telecommunications, IT, shipment and logistics, and document management industries. These organizations are headquartered in the United States, the United Kingdom, and Norway and several of them operate on a global scale. These organizations use JBoss Fuse for integration and development of business-critical internal and customer-facing applications
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jboss, red hat, idc, integration, jboss fuse
    
JBoss Developer
Published By: IBM     Published Date: Feb 02, 2016
Read this report to gain more insights from the Telecoms.com Intelligence survey, and learn why telecommunications operators need analytics to understand their customers—and maintain their loyalty.
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ibm. telecom, data, analytics, customer management, customer loyalty, telecom
    
IBM
Published By: IBM     Published Date: Feb 02, 2016
Read this whitepaper published by Heavy Reading and sponsored by IBM to look at why network service quality matters to customer loyalty and CSP attitudes to improve it and discover how CSPs can correlate customer loyalty indicators like Net Promoter Scores with network and service quality metrics to help drive better business and operational performance
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ibm, telecom, analytics, customer management, customer loyalty, network service
    
IBM
Published By: CA SM     Published Date: Jun 02, 2008
Telecom assets are a special class of IT assets that require an accurate inventory for effective financial management. Enterprises should consider the benefits of establishing a "single version of the truth" that comes from linking management of IT and telecom assets with their other systems and processes. An accurate inventory is critical for effective financial management. Managers need accurate information that supports their business decisions.
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ca sm, ca service management, service management, telecom, business management, asset management, business integration, convergence
    
CA SM
Published By: Progress Software     Published Date: Jul 20, 2010
The Responsive Process Management (RPM) Suite from Progress Software enables a high level of operational responsiveness for communications service providers. Faced with a need to gain a competitive advantage and create connections with customers, communications service providers require a flexible, integrated management suite that adapts to shifts in consumer interactions and market conditions in real time. Progress RPM based OSS/BSS solutions meet these challenges without the need for a massive overhaul to existing systems and infrastructure. Download this free whitepaper to learn more about how the communications industry can leverage Progress RPM to achieve operational responsiveness.
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progress rpm brochure, progress software, telecom, progress datasheet, rpm datahsheet, rpm brochure, progress brochure, responsive process management
    
Progress Software
Published By: CCMI     Published Date: Aug 31, 2012
This report identifies the real challenges mid-market businesses face, measures the true scope of the problem, and examines available alternative solutions.
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tem, telecom expense management, expense solutions, vcom, ccmi, communications services
    
CCMI
Published By: CCMI     Published Date: Sep 19, 2012
In this whitepaper, you'll discover the five essential elements to consider when evaluating tools for telecom management.
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information technology, telecommunications, telecom, telecom management
    
CCMI
Published By: CCMI     Published Date: Jul 12, 2011
Most organizations waste millions of dollars every year by improperly managing mobile device and network service expenses. Learn the critical steps to mobile expense management (MEM) and how a SaaS solution can provide immediate return on your mobility investments while ironing out every unnecessary cost.
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ccmi, xigo, mobile expense management, mem, telecom expense management, tem, enterprise mobility, mobile expenses
    
CCMI
Published By: CCMI     Published Date: Jul 20, 2011
Telecom expense management is a critical and well-established discipline that has grown to encompass the challenging problem of mobile device and cost management. And now there's a simple, self-service approach to successful mobile expense management (MEM) that is simple to implement and demonstrates immediate results.
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xigo, ccmi, mem, mobile expense management, voice report, telecom expense management, tem, mobile device management
    
CCMI
Published By: vCom Solutions     Published Date: Sep 25, 2012
It's the start of a new fiscal year. Your annual IT budget has been approved, and you have commenced your search for a telecom management software that will help you better navigate the treacherous waters of today's telecom environment.
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vcom, telecom, management, tools
    
vCom Solutions
Published By: vCom Solutions     Published Date: Sep 25, 2012
Build a Winning Business Case for TEM
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vcom, solutions, tem, telecom, expense, management, free webinar, roi
    
vCom Solutions
Published By: vCom Solutions     Published Date: Nov 09, 2012
This research brief will show pain points mid-sized organizations face in managing their telecom expenses and provide Best-in-Class recommendations identified from 348 organizations over the past 18 months.
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telecom lifecycle management, telecom, tlm
    
vCom Solutions
Published By: vCom Solutions     Published Date: Nov 09, 2012
The Telecom Savings calculator estimates both hard and soft savings. Find out how much you could be saving on your current telecom expenditures.
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telecom management, calculator, savings, savings calculator, hard savings, soft savings, telecom
    
vCom Solutions
Published By: vCom Solutions     Published Date: Feb 20, 2013
Discover the seven questions to ask to uncover how effective your telecom management program is.
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telecom, telecom management, communication, analysis, webinar
    
vCom Solutions
Published By: vCom Solutions     Published Date: Mar 08, 2013
Implications and Best Practices for Wireline & Wireless Expense Management in the SMB Market.
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vcom, vcom solutions, telecom expense management trends, wireline & wireless expense, smb, (tem/wem) systems.ccmi
    
vCom Solutions
Published By: CDW     Published Date: Nov 05, 2013
As IT infrastructures evolve, the complexity of software assets is constantly increasing, creating headaches for IT pros whose responsibility it is to keep track of it all. In response, many are turning to software asset management (SAM) software. Chances are your organization may already have an asset management product in place that you think is adequate.
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cdw solutions, sam provider, software asset management, sam software, it process, software tco improvement, cio pushback, telecommunications
    
CDW
Published By: Business.com     Published Date: Oct 09, 2012
A business call center is no longer a grouping of agents with a telephone and list of phone numbers. Call centers have evolved in to the forefront of many business' revenue-generating activities.
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call center software, telecom, software, information management, data
    
Business.com
Published By: Oracle Service Cloud     Published Date: Mar 23, 2016
The Internet of Things (IoT) is connecting our world in ways that were unimaginable 10 years ago—collecting data on everything we do and using it to streamline our daily activities. In doing so, IoT is changing the way that consumers think about service. Service organizations must be prepared to support these new customer expectations to ensure continued satisfaction to strengthen and foster loyalty. Additionally, IoT is making its way into the enterprise, especially among organizations in industries like utilities, oil and gas, medical devices, manufacturing and telecommunications. Connected devices enable more efficient processes for maintenance and repair by constantly providing information on machines’ performance, environmental conditions, and possible failures. For example, a connected washing machine in a customer’s home could automatically send out an error report to the manufacturer when it experiences a failure. This is where field service management comes in.
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oracle, service cloud, service management, customer interaction, internet of things
    
Oracle Service Cloud
Published By: IBM     Published Date: Nov 13, 2008
Telecommunications services are becoming more and more complex. They now run over virtual network paths, less constrained by individual pieces of hardware. Get this white paper and see how service quality management solutions from IBM can improve the customer experience.Learn how telecomm providers can deliver optimal service quality
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ibm, sla, voip, virtual private network, blackberry, tivoli, tivoli, ibm
    
IBM
Published By: IBM     Published Date: Aug 10, 2009
Digital Media convergence, Web 2.0 and social networking's growing influence are forcing Telecommunications companies to transform their service offerings. Watch this webcast to learn about IBM's asset-based telecommunications solutions that solve our clients most important challenges.
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web 2.0, social networking, telecommunications, digital media, collaboration, ibm, empowering people, spde
    
IBM
Published By: Progress Software BTA Telecommunications     Published Date: Apr 09, 2009
Did you know that 61 telcos worldwide reported a loss of up to 10% of revenue due to order fallout? Why is this happening? How else is order fallout affecting companies? This report by Vanson Bourne, an independent research firm, examines the scope and nature of the problem. Business transaction assurance-making sure orders process successfully-may seem simple but it isn't. Learn about the challenges that telecommunications experts face and why current monitoring and management systems can't do the job.
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progress software, telecommunications, telcos, telecom, business transaction, vanson, transaction failure
    
Progress Software BTA Telecommunications
Published By: Comview     Published Date: Dec 10, 2014
Download this white paper, and uncover the steps this HIT team took to manage their IT and telecommunications portfolio, translating to millions in savings on their operations budget! Discover the hidden costs of your organization’s technologies, and their massive impact on the annual IT and telecom budget.
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comview, telecom management, telecom expense management, healthcare telecom, it budget, telecom budget, internetworking hardware, ip networks
    
Comview
Published By: Data Guard Systems     Published Date: Aug 21, 2009
Customer Resource Management (CRM) and marketing are essential parts of today's cellular/wireless retail business. Given the ever-increasing competition for every consumer dollar, being able to develop effective and directed marketing programs can define the longevity of a cellular retailer's success.
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customer resource management, cell phone, telecom, telecommunications, cellular retailer, telecom marketing, crm, customer relationship management
    
Data Guard Systems
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