Published By: Genesys
Published Date: Jun 19, 2019
Today’s customers want fast, hassle-free, personalized interactions across channels. Global brands like PayPal, Heineken and Vodafone have embraced technology to deliver truly connected, omnichannel customer experiences. By migrating to a best-in-class customer experience platform, they’ve been able to:
Meet critical business timelines with a cloud-based transition
Address industry-specific regulatory requirements
Reduce maintenance and operational costs
Accelerate time-to-value and ROI
Improve Net Promoter Score, customer satisfaction, call resolution
Learn the four steps to plan and execute a successful, seamless migration and customer experience transformation.
Published By: Genesys
Published Date: Jun 19, 2019
With a proven customer experience platform and provider, you can overcome the limitations of legacy contact center technology and meet the needs of your customers –today and tomorrow. And, you’ll avoid the risk and uncertainty of maintaining an outdated contact center, from challenges that affect service quality to time-consuming and costly upgrades.
It’s time to move forward. Read this ebook to learn:
Steps to mitigate risk by minimizing your reliance on aging technology
Proven and successful deployment options and migration strategies
How to migrate at your own pace
Benefits of adding the Genesys customer experience platform and solutions to your existing contact center environment
Learn more about how global organizations have achieved success with Oracle Engineered Systems technology. Examples are:
• Secure-24 securely launches enterprise cloud environments with Oracle Private Cloud Appliance, reducing deployment costs by 90% and acquisition costs by 50%.
• BT in Spain reduced capital expenditure by 50 percent with the ability to deploy Oracle applications up to 7x faster with Oracle’s Virtual Computer Appliance platform.
• Oracle Exadata enables Essar Steel to streamline steel-making, process production data 8x faster, and reduce maintenance by $1.3 million a year.
Published By: MuleSoft
Published Date: Jun 27, 2019
A connected, agile IT landscape serves as the foundation for a successful business. SAP integration requires the right technology, a strategic approach to connect SAP and third-party systems, and a means of enabling your organization to achieve success. Learn how MuleSoft’s Anypoint Platform and MuleSoft Catalyst enable you to unlock SAP across the domains of people, process, and technology to drive innovation and change the clock speed of your business.
Download this whitepaper to learn about:
The top 3 challenges to SAP integration.
How Anypoint Platform connects SAP to any app, data, or device.
Abstracting configuration complexity with an API-led approach.
How MuleSoft Catalyst empowers your teams to scale innovation.
Published By: Marketo
Published Date: Jun 08, 2017
Read this complimentary copy of the SiriusView: Marketing Automation Platforms 2017 and learn more about Marketo’s key differentiators including its native multi-channel experience, live event management, and content recommendation functionalities.
Marketo's powerful marketing automation capabilities and seamless CRM integrations are complemented by our LaunchPoint ecosystem featuring over 500 technology and service providers that offer best-of-breed solutions for today’s marketers.
The full report includes:
Market evaluation and analysis of 9 marketing automation platform vendors
Insights for selecting a vendor based on your organization's requirements
Opportunities and challenges faced when deploying marketing automation platforms
Published By: Marketo
Published Date: Feb 11, 2019
Advertising has evolved. No longer is it restricted to print publications, static billboards, radio, and television. Modern technologies have opened the door to a whole new era of advertising–digital advertising. Digital advertising allows marketers and advertisers to reach and appeal to their core audiences in new ways and with more precision.
The challenge of meeting the modern buyer's expectation of a continuous, cross-channel, and personal experience is met with new ad technology and innovations that continue to advance at break-neck speeds. New ad technology platforms, types of ads, methods of tracking, dynamic ad content, and advances such as the Internet of Things now provide endless opportunities for marketers and advertisers to engage their customers personally and across channels.
In this comprehensive, 110+ page guide, we cover topics from the evolution of digital advertising, to how to structure your digital marketing team, to testing and optimization. Loaded with checkli
Published By: Riverbed
Published Date: Oct 09, 2012
In this report, Taneja Group explores how Riverbed Technology has identified a critical challenge that limits IT performance in highly distributed customer environments: costly, complex, and hardware-heavy branch offices. The report profiles the new Steelhead EX + Granite appliance, combining a true "branch-office box" virtualized hardware platform with a first-of-its-kind block storage technology. Download now.
Providing healthcare is a global, multi-level proposition that transcends single providers. The stakeholders in Cerner’s world are not only clinicians, hospitals, and medical device partners but another whole world of consultants, researchers, and industry experts. Cerner leverages Jive Social Business Software to address a number of their key social business imperatives, including accelerating innovation and providing community-based support. They put Jive to work not only to make their own business operations more productive but to connect priorities and people outside of Cerner to solve broad healthcare issues for the greater good.
Legacy firewalls aren't designed to address today's complex network traffic consisting of applications, users, and threats. They rely on outdated technology. Read how a new modern security platform safely enables any technology and application.
- Learn why yesterday's methods can't handle today's cyberthreats
- Find out if your firewall has the ability to see and control traffic, and prevent APTs
- Discover how you can deliver modern security without compromising performance
- Read why bolt-on security is a costly approach to security
Published By: Marketo
Published Date: May 18, 2017
Marketing automation is a technology solution that helps enable the seeding, creation, nurturing and acceleration of demand among prospects and customers (see the brief “Marketing Automation Platforms Defined”). Given that marketing automation platforms (MAPs) are an essential component of every b-to-b organization’s marketing infrastructure, organizations understand the need for these platforms, as well as their internal need for optimized processes and skills to leverage them.
However, while most b-to-b marketers understand the value of lead nurturing, lead scoring/prioritization, program and tactic level reporting, and the SiriusDecisions Demand Waterfall®, they often struggle to operationalize these processes with MAPs, which is why selecting the right MAP is imperative. In this SiriusView, we describe MAP providers’ differences to help organizations identify which MAPs best meet their needs.
Adobe named a Leader in Forrester's DXP report (Forrester Wave™: Digital Experience Platforms, Q2 2019)
Why audience should care:
To keep pace with increasing customer expectations and drive business growth, you need to manage your customers' experiences from beginning to end. You need real-time customer insights, connected to solutions that deliver those experiences immediately. And just as important as technology are the people and processes you put in place.
This is significant, because in the first version of this report in 2015 Adobe was the only (albeit just barely) leader. In the second version in 2017, Adobe has been demoted and Oracle was a leader. Our advancements with Adobe Experience Platform have certainly had a significant impact on our positioning this year.
One of the key points highlighted for Adobe being a leader is the focus on enterprise-scale dynamic customer profiles and event-based integration and workflow.
Adobe continues to expa
Clients setting up smaller offices want to invest in the same type of technology as their larger competitors. Larger clients setting up remote branches need compute power not only at their head office, but also at distributed locations where key decisions that impact the local operation are made.This white paper compares the IBM BladeCenter S offering to the HP c3000 offering and articulates why IBM BladeCenter S is the best choice for small blade chassis platforms.
The IBM PureSystems family is comprised of platform systems and infrastructure systems that include built-in "patterns of expertise" to address complex business and operational tasks for smarter computing.
Published By: IBM Unica
Published Date: Sep 08, 2011
Quality organizations are under pressure to reduce costs and improve quality, while being hit with new technologies and practices. Agile practices, rich-client technology and cloud platforms are creating disruption in the testing tools market.
Published By: Tealium
Published Date: Mar 12, 2014
“The Rise of Data Activism: How Digital Data Distribution Platforms (D3P) Enable Marketers to Act on Their Data” discusses how marketers can solve the optimization gap and leverage new solutions to take action on their most actionable audience segments in real time.
Enterprise Marketing Management, is a software technology solution for marketing organizations that provides a comprehensive marketing platform for managing customer and prospect interactions throughout the customer life-cycle. Read on to learn more.
Join us on from the comfort of your desk and hear about IBM Cognos Insight, the newest addition to the IBM Cognos family. See for yourself how this extremely affordable and breakthrough solution empowers all users to independently explore data, build scenario models and share insights for better business outcomes.
Integrated Services Management, or ISM, is a major evolutionary force guiding management technology and practice progress in enterprises today. The implications of ISM are broad, but the essence of the initiative is a re-thinking of how IT delivers value to the organization it serves, and a re-framing of all IT contributions around the concept of services.
IBM Tivoli Netcool/OMNIbus is a "manager of managers" designed to collect and correlate events and provide a holistic "single pane of glass" view into the health and performance of the entire business IT and network infrastructure, with its increasingly instrumented devices.
The term virtualization refers to the creation of virtual machines, virtual networks, and virtual disks (logical images of physical resources) that can execute work and then be returned to a shared resource pool. Cloud computing makes use of virtualization but cloud computing also focuses on allowing computing to be delivered as a service.
Published By: Polycom
Published Date: Apr 30, 2013
One of the simplest, most effective ways to bring healthcare to the community level is through video collaboration. When video technology is enabled through a standards-based, scalable platform, community members can all join a multipoint video call to collaborate and work together with professionals and even with groups of similarly afflicted, empathetic peers to address health issues. Patients benefit from more regular evaluations and better access to specialty support. They participate in live or recorded education sessions—regardless of location or ability to travel. And with today’s move to ubiquitous video, you cannot only do one-to-one video sessions, but groups can meet over video to share ideas and best practices.
Organizations across all sizes and industries are leveraging tools to simplify business. Traditionally, marketing technology has been very task specific, designed to operate within a single functional silo such as email campaign management or lead scoring. But marketers know the value and significance of aligning marketing automation, sales force automation (SFA), and customer relationship management (CRM) platforms in the cloud — a task that can be easily accomplished through the implementation of Marketing Technologies.
Published By: bigtincan
Published Date: Oct 10, 2014
Today's workforce is increasingly "mobile first" — and, sometimes, "mobile only." As IDC research shows, companies are devoting nearly a quarter of the IT budget to mobile, seeking to enhance worker productivity, increase sales and revenue, and improve competitive advantage and grow share. The right content mobilization platform is a key ingredient for the success of enterprise mobile initiatives.
Years of IT infrastructure advancements have helped to drive out vast amounts of costs within the datacenter. Technologies like server and storage virtualization, data deduplication, and flash-based storage systems (to name just a few) have contributed to improvements of utilization rates, performance, and resiliency for most organizations. Unfortunately, organizations still struggle with deeply rooted operational inefficiencies related to IT departments with silos of technology and expertise that lead to higher complexity, limited scalability, and suboptimal levels of agility. The recent tectonic shifts caused by the rise of 3rd Platform applications that focus on social, mobile, cloud, and big data environments have amplified the pains associated with these structural inefficiencies.
DatacenterDynamics is a brand of DCD Group, a global B2B media and publishing company that develops products to help senior professionals in the world's most ICT dependent organizations make risk-based infrastructure and capacity decisions.
Our portfolio of live events, online and print publishing, business intelligence and professional development brands are centred on the complexities of technology convergence. Operating in 42 different countries, we have developed a unique global knowledge and networking platform, which is trusted by over 30,000 ICT, engineering and technology professionals.
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