We all know that the customer experience is a big deal. By
2020, customer experience will overtake price and product
as the key differentiator. But due to the complicated nature of integrating a large-scale, customer-facing technology like an IVA, many companies don’t know where to start or how to ensure they are creating the best possible virtual assistant.
We’ve compiled some key technologies and features that should be top of mind when assessing internal expertise or selecting an external vendor.
Essentielle à la réussite du secteur de l’industrie manufacturière, une bonne lubrification contribue à réduire le coût total de possession (TCO) par la réduction des coûts de maintenance et l'augmentation de la productivité.
Pourtant, 6 entreprises sur 10 ignorent le rôle incontestable de la lubrification sur les temps d'arrêt imprévus ou encore sur la disponibilité des équipements.
Constatation faite, l'huile Shell Corena S3 RX apporte aux entreprises une solution simple et efficace aux problèmes les plus impactants rencontrés lors des étapes de production.
Shell Corena S3 RX est la première huile synthétique pour compresseur d'air jamais commercialisée : durée de vie prolongée, réduction des transferts d'huiles, rendement amélioré et coût total de possession réduit représentent certains de ses nombreux atouts.
Résultat d'une collaboration avec les constructeurs et les clients, la gamme de lubrifiants Shell a été élaborée en tenant compte des besoins des fabricants. Ces produits on
Using customer location data to drive foot traffic and sales is a given for today’s smart marketers. But digital data alone isn’t enough to design and execute optimal campaigns.
The future of location-based marketing incorporates new technology that provides a data stream of polygons - granular information on the size and shape of buildings - that identifies precisely where customers are when shown relevant offers, and helps track whether those offers convert to sales.
This Industry Dive eBook endorsing HERE Technologies explains how to leverage such new, powerful and precise matrices to measure campaign efficacy and success. It also includes:
• An explanation of how new granular audience and footfall data can provide impactful attribution insights
• A specific list of value adds a proprietary polygon database partner can provide
• A case study of a company that used continually-updated polygon data to boost their segmentation, behavior analytics and attribution capabilities.
Data center designs have become much more safe, reliable, & efficient. However, we must continue to adopt new designs & emerging technologies to stay ahead of the pace of change. In this webinar, Steve Wallage, Managing Director of BroadGroup Consulting, shares his expertise to help global colocation providers:
1. Learn what changes colocation providers can make to adapt to the marketplace
2. Understand the future requirements of hyperscale cloud players
3. Hear of successful projects around the world and why they succeeded
: Today’s learning environments would be unrecognizable to past generations. Professors distribute and issue syllabi and assignments online. Students collaborate on group projects using Google Docs, Doodle and other technologies. Password reset requests alone could keep an entire IT team busy. To face this onslaught of technological demands without breaking the budget, campuses need a powerful, flexible and affordable ITSM platform.
Read this eBook to learn how eight different colleges and universities are using Cherwell ITSM to achieve:
• A higher level of productivity (for example, implementing a self-service portal for password resets that slashed service requests by 65 percent)
• Faster service delivery (for example, cutting the global computer refresh cycle from three years to seven months)
• Less configuration time (for example, one school reduced configuration time by 74 percent).
To learn more about how leading campuses have easily and affordably improved their operational
Published By: Kinaxis
Published Date: Oct 28, 2019
Political landscapes shift overnight, global trade is constantly changing, consumers demand increasingly personalized service and smaller day-to-day challenges hit without warning. If your job is supply chain management, how on earth do you plan for the unplannable?
At Kinaxis, we devote our time to the innovative technologies, processes and methods to help our customers and partners navigate the changing landscape of supply chain planning. Forecasting specific disruptions has become increasingly futile, but if you set your business up to deal with the process of disruption, you'll be set up for success.
To find out more download this whitepaper today.
IT organizations are no longer just a business support function and cost center—they are expected to drive business as part of the core corporate strategy. Adding to this, IT landscapes continue to increase in complexity, complicating management and innovation.
Digital transformation helps IT adapt to these changes. Building a hybrid or multi-cloud IT environment can help you transform successfully. An effective cloud environment can provide:
• Improved infrastructure management and flexibility
• More time for IT to focus on strategic projects rather than manage data centers.
• Better IT cost management
In fact, 49% of companies cite “modernized IT infrastructure and technologies with increased agility, flexibility, manageability, and security” as a digital initiative on their long-term roadmap.
To learn more, download this eBook!
With digital transformation, securing your identities and data has never been more important. Find out how oil and gas companies are using identity governance to make sure employees, contractors, suppliers, business partners and bots are only accessing the right information, at the right time.
Keeping financial data, personal employee information and healthcare records safe from cybertheats is a top priority. Find out why oil and gas companies are using SailPoint identity governance to make sure only the right users are accessing the right information, at the right time.
Published By: Icertis
Published Date: Oct 24, 2019
Technological innovation has changed the face of practically every industry. However, when it comes to matters of life and death, necessarily strict regulations have seen clinical trials lagging behind other lower risk industries which can put innovation into practice much more easily.
In Q2 of 2019 WBR Insights and Icertis surveyed 100 Clinical Operations Directors from pharmaceutical companies across Europe to find out more about the challenges they’re facing when implementing new technologies and digital processes in their clinical trials.
Don’t just manage user access, control it. With identity governance, you can be sure only the right people are accessing the right applications, files and data. Download this brief to find out how you can truly combat security risks and stay compliant.
Vehicles aren’t making full use of map data – yet, these maps can help keep cars safe in a number of ways – even as they fulfill their primary role of efficiently getting vehicles from A to B.
VSI Labs recently performed a series of real-world tests to integrate HERE HD Live Map into a variety of ADAS applications. The objective was to increase the safety of ADAS by improving the functional performance of the vehicle.
In this whitepaper, discover how HERE HD Live Map:
• Enabled map-enhanced adaptive cruise control (ACC), which had an advantage over regular ACC systems in areas like highway exits and school zones
• Enabled map-based lane keeping that operated properly in many complicated situations where computer vision-only systems constantly failed
• Enabled successful map-based lane changing in cases like lane merging, faded markings and inclement weather, where a computer vision-based system had difficulties detecting lanes
• Helped to increased driver comfort during a 2,000+ mile
Public safety organizations are trying to optimize their dispatch centers in order to minimize response times and maximize the total number of lives saved. Most of these organizations, however, are still using legacy location technology that does not properly address some key factors.
As one of the world’s leading location platforms, HERE shares insights and solutions to address the 3 main factors currently affecting the speed and efficiency of most emergency dispatch center operations
While the retail industry has made great strides in understanding the online journeys of consumers, it has been difficult to observe and analyze their whereabouts and movements offline. Advanced location intelligence enables marketers to observe consumer journeys to within meters, whether indoors or outdoors, as they move around ever-changing environments, such as stores, malls, restaurants, residential addresses, landmarks, and places of interest.
This eBook explores how retailers are starting to launch more targeted campaigns by using location to understand consumer behavior. Find out why location intelligence can bring a wide range of benefits to the entire retail industry: data-driven audience segmentation, real-time location targeting, reduced ad-spend, enhanced campaign attribution, and more.
Marketers are using more location data than ever, but consumer privacy concerns and an evolving regulatory landscape have raised new challenges. There is a need for more consideration and transparency about around collecting and using geolocation data.
Watch this webinar to learn about:
• The various ways marketers are using location data today
• How consumers feel about location sharing
• How new government regulations may impact data collection
Besides the two eMarketer Analysts, Hervé Utheza, Head of Media, Advertising & Telco at HERE Technologies joins the conversation and gives valuable insight on how to improve campaign performance through real world geometry.
View the webinar now on demand.
Have a conversation with anyone about how the changing nature of technology is affecting our world, and artificial intelligence (AI) will invariably come up. It has the potential to change all industries in ways we’ve never experienced. The promise of AI is that it will make our lives better, with more lower-level tasks being automated, freeing us up to focus on higher-level endeavors. Automation promises to complete tasks with more efficiency than humans do, and can continually improve through machine learning.
Published By: Workday
Published Date: Oct 22, 2019
In the latest issue of our CIO Perspectives magazine, discover how IT executives are leading the way in innovation with exciting new technologies such as blockchain and machine learning. Read now to learn more.
In this four-part series, explore how product development is changing, its challenges, and the new technologies being developed to transform design workflows. You will discover the new visualization techniques that drive new levels of collaboration and enable critical product decisions to be made earlier in the design process.
Download the latest reports in this series, and learn how to improve design reviews, enhance decision making, and optimize your product designs.
Published By: Datastax
Published Date: Oct 21, 2019
The majority of enterprises using cloud will be living in a hybrid deployment world for the foreseeable future. Data and analytics leaders must understand the risks and benefits in using the primary scenarios for hybrid cloud DBMS, and how they align with core use cases and architectures.
Read this Gartner report to learn more about how you can evolve your data management strategy to reflect the latest trends and technologies.
Published By: GoCardless
Published Date: Oct 21, 2019
Le paiement des factures d’énergie à l’ère du numérique
Le recours croissant aux technologies numériques dans le domaine de l’énergie a radicalement changé la donne entre fournisseurs et consommateurs, en octroyant à ces derniers un pouvoir de marché jusqu’ici inédit, et en leur permettant de faire des choix éclairés sur leur fournisseur d’énergie à un moment où la compétition sur le marché commençait véritablement à faire rage.
Téléchargez notre guide complet et découvrez les réponses aux questions suivantes :
Comment se démarquer sur un marché en pleine évolution ?
Quel est l'impact de l'expérience de paiement sur la différenciation face à la concurrence et comment en tirer parti ?
TravelPass Group is a marketplace for independent and brand name hotels, wholesalers, and the world’s largest travel agencies. To better track their customer experience, they began to look at screen recording technologies and Quantum Metric was brought to Knudson’s attention. They have saved millions of dollars, finding solutions faster through the platform.
Environmental/climate change risk, disruptive technologies and a return to territorialism were ranked the top threats to company growth. Specifically, 68 percent of CEOs agreed that their organisational growth will be determined by their ability to anticipate and navigate the global shift to a low-carbon, clean technology economy. Read now KPMG's CEO outlook report to understand what is on top of the asset management CEO agenda and to find out what investments CEOs are prioritising to improve organisation’s resilience.
The alternative investment industry is increasingly feeling the impact of digital technologies, but are hedge funds and private equity firms moving quickly enough to adapt to the digital world? Read now KPMG's report Alternative investments 3.0 and understand how the alternative investment industry can embrace disruption and accelerate digital innovation.
DatacenterDynamics is a brand of DCD Group, a global B2B media and publishing company that develops products to help senior professionals in the world's most ICT dependent organizations make risk-based infrastructure and capacity decisions.
Our portfolio of live events, online and print publishing, business intelligence and professional development brands are centred on the complexities of technology convergence. Operating in 42 different countries, we have developed a unique global knowledge and networking platform, which is trusted by over 30,000 ICT, engineering and technology professionals.
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