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Results 76 - 100 of 174Sort Results By: Published Date | Title | Company Name
Published By: Oracle     Published Date: Nov 01, 2013
Today customers look to engage with organizations through an increasing number of channels – and expect more from every customer service and support experience. A strategically implemented knowledge management initiative for both the contact center and Web self-service channels offers a powerful answer to this growing need to do more with less. However, a poorly implemented initiative can have a negative impact – increasing call and Web session time and frustrating both customers and agents alike. This eBook sets out 5 simple steps for optimizing customer service and support with an effective, best-practice-led knowledge management initiative.
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zenithoptimedia, oracle, knowledge management, transform customer service, oracle comprehensive solution, optimize customer service, contact center, web self-service environment
    
Oracle
Published By: Oracle     Published Date: Nov 13, 2013
Today customers look to engage with organizations through an increasing number of channels – and expect more from every customer service and support experience. A strategically implemented knowledge management initiative for both the contact center and Web self-service channels offers a powerful answer to this growing need to do more with less. However, a poorly implemented initiative can have a negative impact – increasing call and Web session time and frustrating both customers and agents alike. This eBook sets out 5 simple steps for optimizing customer service and support with an effective, best-practice-led knowledge management initiative.
Tags : 
zenithoptimedia, oracle, knowledge management, transform customer service, oracle comprehensive solution, optimize customer service, contact center, web self-service environment
    
Oracle
Published By: LogMeIn EMEA     Published Date: Jul 19, 2012
Today's mobile workforce can help drive efficiency and boost the bottom line for your organization. However, it is essential that the helpdesk have the right tools to support a widespread employee base. This paper explores the challenges of supporting a remote workforce with legacy tools such as RDPT, pcAnywhereT, VPNs and VNCT and identifies best practices that organizations can use to choose helpdesk tools that better support today's workforce while also cutting costs.
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help desk, technology, customer service, rdp, vpn, vnc, best practices
    
LogMeIn EMEA
Published By: LogMeIn     Published Date: Jul 13, 2012
This paper explores the challenges of supporting a remote workforce with legacy tools and the hidden costs of these tools. In addition, it identifies best practices that decision makers can use to choose enterprise helpdesk support tools that better meet the needs of remote employees, while helping to cut costs.
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helpdesk, mobility, remote workforce, corporate firewall, legacy support tools, cost-saving, it management
    
LogMeIn
Published By: LogMeIn     Published Date: Mar 01, 2012
This paper explores the challenges of supporting a remote workforce with legacy tools such as RDP, pcAnywhere, VPNs and VNC and identifies best practices that organizations can use to choose helpdesk tools that better support today's workforce while also cutting costs.
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technology, enterprise application, business, helpdesk, employee help, best practices
    
LogMeIn
Published By: Lenovo     Published Date: Jul 07, 2015
Lenovo® Flex System™ — powered by Intel® Xeon® processors — is the newest blade infrastructure design with the attributes that support soft ware-defi ned infrastructure and virtualization better than any competitor. It delivers key benefits better than any competitor: • Reduces capital and operational costs with consistent hardware/software deployment and the ability to simply scale workloads with the highest VM capacity and performance. • Increases agility with simplified rapid deployment and ongoing management to add, change, or move workloads with their associated resources. • Improves efficiency and increases space, power, and cooling with the leading compute, storage, and network density. Download Now! Sponsored by Lenovo® and Intel®"
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lenovo, flex system, network density, operational costs, software deployment, software development, it management, enterprise applications
    
Lenovo
Published By: WebEx.     Published Date: Apr 03, 2009
Sales organizations are always looking for ways to boost the performance of their sales teams by making them more effective in the sales process. Recent advances in Internet infrastructure technology and maturity of technologies supporting collaboration over the Internet have resulted in new methods for sales organizations to interact with their customers, collaborate with sales team members, and develop better visibility into their sales pipeline. Today, sales organizations are increasingly embracing real-time Web collaboration tools or Web Meetings to complement their sales processes because these tools can greatly enhance sales productivity and reduce costs.
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webex, web collaboration, collaborative strategies, crm, sales force automation, sales cycles, sales processes, web meetings
    
WebEx.
Published By: WebEx     Published Date: Apr 02, 2009
Sales organizations are always looking for ways to boost the performance of their sales teams by making them more effective in the sales process. Recent advances in Internet infrastructure technology and maturity of technologies supporting collaboration over the Internet have resulted in new methods for sales organizations to interact with their customers, collaborate with sales team members, and develop better visibility into their sales pipeline. Today, sales organizations are increasingly embracing real-time Web collaboration tools or Web Meetings to complement their sales processes because these tools can greatly enhance sales productivity and reduce costs.
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webex, web collaboration, collaborative strategies, crm, sales force automation, sales cycles, sales processes, web meetings
    
WebEx
Published By: LogMeIn     Published Date: Jun 13, 2012
Live chat implementation can simultaneously help your business cut support costs and boost online conversions. If you've started investigating solutions then you also know there are a confusing number of choices available. This helpful guide features the responses to ten key questions that will help you identify the right product for your business.
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live chat, customer service, online, bold chat, customer support, online support
    
LogMeIn
Published By: IBM     Published Date: Apr 18, 2012
Join this webcast to learn how HealthCare specific Asset and Service Management functionality can improve uptime to support patient care and optimize procedure scheduling, control costs for procurement, maintenance, labor and materials, extend asset longevity, and Support regulatory compliance activities.
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healthcare, cost, ibm, asset management, service management, technology
    
IBM
Published By: CA Mainframe     Published Date: Sep 12, 2008
This white paper describes the trends that are not only keeping the mainframe market alive but are supporting its growth. The growing complexity of IT makes consolidation and simplification of IT asset management essential. At the same time, increases in energy costs and concern about the environment are also impacting markets. Mainframes are uniquely positioned to provide the automation and virtualization today's complex infrastructures require while using less energy.
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ca mainframe, mainframe, network management, server hardware, servers
    
CA Mainframe
Published By: IBM     Published Date: Aug 30, 2010
Adopting an Integrated Data Management strategy can be a highly effective way to help IT support business growth, facilitate data governance and manage costs.
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ibm, back-up, data quality, database management, knowledge and data management, storage management, data management, databases
    
IBM
Published By: Concur ENT     Published Date: May 11, 2018
VAT has been a valuable source of revenue for the UK Government since 1973. Yet, despite more than 40 years of getting used to calculating, paying and reclaiming VAT, businesses still struggle to adhere to HMRC guidelines. With support from SAP Concur, it doesn’t have to be this way. First, we offer an expense audit solution to check for fraud and non-compliance. Secondly, we work with tax specialists to help you comply with VAT regulations. Thirdly, we give you visibility and control over all aspects of your travel, expense and invoice spending. Crucially, we see VAT reclaim as an opportunity to reduce business costs and put money back in your budget.
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Concur ENT
Published By: LogMeIn     Published Date: Jun 23, 2015
This infographic illustrates how SaaS deployment model saves you money.
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roi, return of investment, saas, saas deployment model, costs
    
LogMeIn
Published By: VMware AirWatch     Published Date: Dec 09, 2016
Breaking the link between access devices and virtual desktops (VDI) in a data center provides numerous benefits including cost efficiency and access transparency regardless of a user’s physical location. However, as more organizations move away from a physical desktop to VDI, they must decide whether they should build it themselves or purchase an all-in-one cloud service. This white paper highlights the benefits of using a managed desktop cloud service that provides infrastructural support while reducing infrastructure and operational costs. Access now to discover how other organizations are saving money by utilizing a managed cloud service.
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VMware AirWatch
Published By: NetApp Backup & Recovery     Published Date: Dec 31, 2008
Download this exclusive report to learn how NetApp direct-to-tape technology can reduce the number of media servers required to support a solution, which can reduce hardware, software, and management costs by utilizing the VTL to perform tape exports.
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netapp backup recovery, symantec, esg, virtual tape library, raid
    
NetApp Backup & Recovery
Published By: IBM     Published Date: Apr 23, 2008
This white paper explains the why's and how's of data center transformation. It reveals the breakthrough IBM approach that supports dynamic, service oriented applications and consolidates systems, servers and networks for decreased operational costs on all fronts—freeing up funds for business innovation. Download white paper on new data center.
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it management, service management, datacenter, data center, network, networking, network management, ibm
    
IBM
Published By: Oracle Global Marketing     Published Date: Jul 13, 2012
Nextgen was looking for a reliable, fast-to-deploy database solution with minimal support and maintenance costs.
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nextgen, database application, database imlpementation, simple database platform, reliable database platform, affordable database platform, oracle, value added distributor
    
Oracle Global Marketing
Published By: IBM Software     Published Date: Feb 07, 2011
Learn how midsize companies can rapidly adopt Business Intelligence (BI) and Performance Management (PM) technologies while minimizing training, support and ongoing costs in this research note from Nucleus Research.
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ibm cognos express, midsize companies, business intelligence, performance management, nucleus research
    
IBM Software
Published By: IBM Software     Published Date: Jan 25, 2012
Learn how midsize companies can rapidly adopt Business Intelligence (BI) and Performance Management (PM) technologies while minimizing training, support and ongoing costs in this research note from Nucleus Research.
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ibm, congnos, nucleus research, business intelligence, technology, performance management
    
IBM Software
Published By: Polycom     Published Date: Mar 27, 2017
Engineering firms are under increasing pressure to deliver on billable ratios, while the IT teams that support them are asked to minimize their administrative burden on the firm. What if a lead engineer could visit a job site without leaving the office? What if you could meet face-to-face with clients, partners, or subcontractors more frequently while budgeting less for travel costs? Watch this video to learn how collaboration technology allows you to be more agile, efficient, and effective. In under 30 minutes, we'll explain: • Common use cases for video collaboration - going way beyond team meetings to the tasks at the heart of engineering • Collaboration solution innovations - if you think an expensive, wall-mounted, on-premises solution is your only option, you may be surprised by what's available • Success stories - hear how a leading engineering firm is putting these solutions to use and the impact it has on their business
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engineer, engineering, collaboration, billable, video, communication, content-sharing, client
    
Polycom
Published By: Polycom     Published Date: Mar 28, 2017
Engineering firms are under increasing pressure to deliver on billable ratios, while the IT teams that support them are asked to minimize their administrative burden on the firm. What if a lead engineer could visit a job site without leaving the office? What if you could meet face-to-face with clients, partners, or subcontractors more frequently while budgeting less for travel costs? Watch this video to learn how collaboration technology allows you to be more agile, efficient, and effective. In under 30 minutes, we'll explain: • Common use cases for video collaboration - going way beyond team meetings to the tasks at the heart of engineering • Collaboration solution innovations - if you think an expensive, wall-mounted, on-premises solution is your only option, you may be surprised by what's available • Success stories - hear how a leading engineering firm is putting these solutions to use and the impact it has on their business
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engineer, engineering, collaboration, billable, video, communication, content-sharing, client
    
Polycom
Published By: Dell PC Lifecycle     Published Date: Mar 08, 2018
Traditional PC lifecycle management is an inefficient and expensive process that will cost your business both time and money. Dell EMC can help you refresh your entire PC and technological ecosystem with latest hardware, software, peripherals and lifecycle services, including deployment, support and asset recovery. Our services and technology can reduce costs of PC lifecycle management by up to 25%. Learn more about Dell solutions powered by Intel®.
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Dell PC Lifecycle
Published By: Ecessa Corporation     Published Date: Mar 11, 2009
For the IT personnel responsible for deploying, maintaining and supporting these networked applications, there is an increasing requirement to get the highest performance out of network equipment, while simplifying the complexity that causes excess overhead and unnecessary costs. However, there is hope. Download this white paper to learn how to achieve efficiencies and competitive advantages through affordable, yet feature-rich WAN optimization technologies.
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adsl load balancing, vpn load balancing and redundancy, bandwidth aggregation, qos, bandwidth control, bandwidth management, multi-homing, bgp multihoming
    
Ecessa Corporation
Published By: Dell     Published Date: Feb 23, 2017
Managing the PC lifecycle can be a complicated and expensive process. Organizations with outdated systems require increased support, have higher maintenance costs, and experience a loss of end user productivity. However, Dell commissioned Forrester® Consulting to study the trends and challenges for global IT decision makers in order to identify opportunities for optimizing the PC Lifecycle.
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Dell
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