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support costs

Results 151 - 174 of 174Sort Results By: Published Date | Title | Company Name
Published By: IBM     Published Date: Oct 10, 2013
As your employees bring their own smartphones and tablets to the workplace, you need to create a flexible mobile environment that allows personally owned and corporate-issued devices to co-exist. IBM Mobile Enterprise Services for managed mobility is designed to help reduce the complexity that comes with multiple mobile platforms. IBM recently commissioned Forrester Consulting to examine the total economic impact and potential return on investment that companies realized by engaging IBM to implement a “bring your own device” program. In this report, you’ll learn how these companies: Increased employee productivity and satisfaction; expanded revenues from improved sales mobility, and decreased replacement, mobility infrastructure and support costs.
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managed mobility, byod, michelle evangelista, bring your own device, mobile, flexible, mobile environment, ibm mobile enterprise services, mobile enterprise, managed mobility, mobile platforms, roi, employee productivity, sales mobility, mobility infrastructure, telecom
    
IBM
Published By: BlackBerry Cylance     Published Date: Jul 02, 2018
Forrester Consulting was commissioned to conduct a Total Economic Impact™ (TEI) study to examine the potential return on investment (ROI) enterprises may realize by deploying Cylance's advanced threat protection solution, CylancePROTECT®, and its deployment and configuration services, ThreatZero™. The study aims to provide readers with a framework to evaluate the potential financial impact of CylancePROTECT and ThreatZero on their organizations, which will improve customer success with advanced cybersecurity and antivirus protection solutions. To better understand the benefits, costs, and risks associated with an investment in Cylance, Forrester interviewed the Chief Information Security Officer for a Large State County Government, who has used the solutions for over a year. Cylance provides a new-generation, predictive, cybersecurity, and malware prevention solution that leverages artificial intelligence to prevent malware from executing on endpoints in real time. This is usually implemented with ThreatZero, which is a continuous professional service program rendered by Cylance for users of CylancePROTECT. ThreatZero guides through the planning, implementation, integration, and ongoing optimization of the solution. This often includes end user education, training, and support to totally eliminate endpoint threats and incidents. With CylancePROTECT and ThreatZero, the organization was able to reduce security breaches to almost zero, catching malware before it ever gained access to public records. Relative to their previous endpoint protection, this significantly reduced costs from remediation/reimaging and incidence response. Additionally, IT and security employees’ productivity were boosted. Read more in the full TEI report.
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economic, cylance, roi, enterprises
    
BlackBerry Cylance
Published By: Zendesk GmbH     Published Date: Apr 25, 2018
Zendesk commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential return on investment (ROI) that organizations may realize by utilizing Zendesk’s customer support products to improve handling customer interactions. The purpose of this study is to provide readers with a framework to evaluate the potential financial impact of Zendesk on their organizations. To better understand the benefits, costs, and risks associated with a Zendesk implementation, Forrester interviewed seven organizations with experience using Zendesk’s customer support products.
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Zendesk GmbH
Published By: Sponsored by HP and Intel®     Published Date: Mar 05, 2013
This white paper explains how to utilize these capabilities in order to respond to challenges quickly in complex data center environments. Find out how you can take advantage of these new designs and tools to reduce support costs.
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hardware innovation, support automation, intel, complex data, design, support costs reduced, cost savings, it management, enterprise applications, data center
    
Sponsored by HP and Intel®
Published By: Esker     Published Date: Jul 17, 2018
What's in the white paper? Great customer service hinges on efficient order fulfillment — especially the initial processing of a customer’s order. With thousands of sales orders coming into most large organizations monthly, this mission-critical process can demand a significant portion of customer service representatives’ (CSRs') time and attention in the quest for near-perfect input accuracy and order fulfillment. But such intensive personnel support isn’t necessary for effective order processing. Great customer service doesn’t have to be cumbersome. Sales order automation can transform customer service and operations which provide quantifiable benefits to the organization. Automation provides an opportunity to improve order management by: • Reducing error rates and decreasing costs per order • Improving process transparency from receipt to archival • Reducing reshipping and inventory problems
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Esker
Published By: IBM APAC     Published Date: Jun 21, 2019
Moving major, business-supporting applications to the cloud can be a challenge for a variety of reasons. You may have concerns about the physical migration of data, as data loss or business disruption stemming from a migration issue would be a disaster for the business. Security is another typical concern, as a data breach of your most sensitive applications—like SAP or Oracle— could prove highly damaging. Akin to security, data sovereignty is an issue for many businesses. Stringent compliance laws in some jurisdictions are dictating data “residency”; and in the cloud, it is not always clear where the data is housed. Among managed cloud service users, 68% state that using such services helps them to better manage resource allocation and make SAP and Oracle costs more predictable. In this paper, we will look at common concerns over deploying and optimally managing business-critical, legacy applications in the cloud. We consider the benefits of managed cloud services, and how your
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IBM APAC
Published By: Red Hat     Published Date: Sep 08, 2017
TransUnion, a leading global risk and information solutions provider, used mainframe computers to support its global business. To improve IT performance and costs, the company launched an initiative, Project Spark, to migrate all of its applications and systems to a Red Hat® operating environment. With the new infrastructure—based on Red Hat Enterprise Linux®, Red Hat JBoss® Middleware, and other Red Hat products—TransUnion achieved faster time to market, greater competitive advantage, improved employee satisfaction, and significant operating cost savings.
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Red Hat
Published By: Optum     Published Date: Nov 20, 2017
Unlocking value and achieving growth in health care depends on population health management supported by a foundation of accurate, comprehensive and actionable data. This toolkit is designed to help you take immediate action to assess, refine and expand your organization’s ability to deliver improved care quality while controlling costs.
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health care, action, insight, analytics, population health management, provider, delivery, quality, growth, phm, value, optum, partner, leader, executive, toolkit, resource, implement
    
Optum
Published By: Dell     Published Date: Aug 17, 2016
Make your employees happier, increase their performance and reduce IT support costs by upgrading to a Latitude 5470. Dell partnered with Principled Technologies to create three productivity-based workflows to see how quickly the new Dell Latitude E5470 laptop powered by the latest 6th generation Intel Core i5-6300U processor performed compared to previous generations.
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technology, best practices, productivity, data, competitive advantage, data center
    
Dell
Published By: Cox Business     Published Date: Dec 19, 2016
Exposing data or suffering downtime not only creates risks to patient safety, supports identity theft and damages the hospital's reputation, but can also result in signi?cant HIPAA penalties. The costs include the time your staff spends responding to the attack and lost productivity when systems are unavailable or work needs to be redone. Investing in computer and network security is a smart ?nancial decision for hospitals.
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Cox Business
Published By: Zendesk Ltd     Published Date: Sep 11, 2018
Customers have caught on that support interactions are getting better. When they reach out, they’ve come to expect an instant response that says “we’re here for you”. When they want information, it’s expected to be accurate, up-to-date, and easily accessible. Essentially, they come to expect efficiency during support interactions. As a result, businesses are becoming more cognizant of their self- service offerings. Customers want to be left feeling empowered; it’s even better when they can do so on their own. Self-service saves time for agents, cuts down on organizational costs, and leaves the customer with a positive outlook of a brand. This eBook delves into how AI can enhance your customer self-service offerings with automatically-generated knowledge bases, content cues for your service agents, and chatbots.
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customer service, customer experience, artificial intelligence, chatbots, self-service
    
Zendesk Ltd
Published By: Neoscale Systems, Inc.     Published Date: Sep 14, 2007
The HSC network services group supports more than 2000 desktops, servers and backend systems such as e-mail, file, networking, application and storage services for general administration, dental and medical schools. HSC wanted to manage and reduce HIPAA compliance costs and processes associated with protecting PHI data within its storage infrastructure – a legacy SAN environment with evolving applications.
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storage security, storage security encryption, enterprise storage security, disk encryption, encryption technology, tape encryption, encryption key management, enterprise key management, key management for enterprise, effective encryption key management, key management system, information security, protecting offsite tape storage, disaster recovery, data privacy regulations, backup tapes, security appliance, data security, secure key management, wire-speed encryption
    
Neoscale Systems, Inc.
Published By: IBM     Published Date: Jul 09, 2012
SAP users have been slow to adopt cloud computing, but IBM PureFlex Systems offer the potential to transform the server, storage and network infrastructures that support SAP enterprise environments and extend management services to non-SAP applications. Read this executive summary to learn how PureFlex Systems can dramatically reduce costs and cycle times.
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ibm, technology, software, customer, smb group research, storage
    
IBM
Published By: Polycom     Published Date: Apr 30, 2013
Video conferencing is an increasingly important technology to improve employee and partner collaboration, especially for increasingly virtual organizations supporting rising numbers of mobile and home workers. But many companies still struggle to justify their investments in video conferencing, and not to understand potential cost differences among competing solutions - not just hardware and software expenses, but also investments required for bandwidth and operational support. Comparing various video conferencing solutions requires examining deployment models, licensing arrangements, network, hardware, and operational costs for leading video conferencing solution vendors in a variety of scenarios, using real-world data gathered from actual buyers of video conferencing products and services. The result: Significant differences in costs across all areas, especially for varying deployment models.
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total cost, video, video conferencing, collaboration, telecom
    
Polycom
Published By: WebEx     Published Date: Apr 02, 2009
The business of taking care of remote hardware and software has never been bigger:-Managed systems and services for retail, point of sale, hospitality, and other distributed operations are a hot growth area.- Enterprise help desks manage an increasingly dispersed array of hardware and software.- Enterprise software providers are moving to managed services and other value added support offerings to preserve margins in the face of increasing price pressure.
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webex, virtual support networks, virtual support network, vsn technology, standard remote management, it server management, local area network, lan, firewall, virtual private network, vpn, security, support costs, isdn, wifi, slas, tco, it management, local area networking
    
WebEx
Published By: Intel     Published Date: May 02, 2017
Enabling communications service providers to scale up and support rapidly rising 4G LTE traffic while controlling costs
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virtualisation, cost reduction, network transformation
    
Intel
Published By: VMware Dell     Published Date: Jul 02, 2008
In this case study, you'll discover the tangible benefits to IRMC when they used VMware Virtual Desktop Infrastructure to virtualize their call center operations and support multiple call centers from a central data center. Their IT staff achieved increased flexibility, faster provisioning, redeployed IT staff, reduced IT costs, and improved competitiveness. Finally, review a detailed financial analysis to back up IRMC's 73% annual ROI, and see how they saved.
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call center, vmware, virtual, virtualization, virtual machine, callcenter, it savings, cost savings, flexibility
    
VMware Dell
Published By: Dell EMC     Published Date: Nov 08, 2016
Your data center struggles with competing requirements from your lines of business and the finance, security and IT departments. While some executives want to lower cost and increase efficiency, others want business growth and responsiveness. But today, most data center teams are just trying to keep up with application service levels, complex workflows, and sprawling infrastructure and support costs.
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data, converged infrastructure, integration, vmware, private clouds, business application
    
Dell EMC
Published By: Jive Software     Published Date: Mar 29, 2013
How To Turn Customers Into An Extension Of Your Support Team, Cut Costs And Drive Satisfaction
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customer service, client service, customer retention, communication, social, social media
    
Jive Software
Published By: Jive     Published Date: Apr 10, 2013
How To Turn Customers Into An Extension Of Your Support Team, Cut Costs And Drive Satisfaction
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jive, customer service, cut support costs, customers
    
Jive
Published By: Oracle ODA     Published Date: Aug 15, 2016
Oracle added two new models to the Oracle Database Appliance family in addition to the existing high availability model. With an entry list price starting at a fourth of the cost of the prior generation Oracle Database Appliance hardware and flexible Oracle Database software licensing, these new models bring Oracle Engineered Systems to within reach of every organization. Read about how the Oracle Database Appliance X-6 series expands the reach of the database appliance family to support various workloads, deployment scenarios, and database editions. They are especially designed for customers requiring only single instance databases, but who desire the simplicity, optimization, and affordability of the Oracle Database Appliance. These new models are ideal for customers who seek to avoid the complexity, tuning requirements, and higher costs of “build-your-own” database solutions.
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Oracle ODA
Published By: Dell     Published Date: Feb 04, 2015
With support for Windows Server 2003 ending, transitioning to Server 2012 is clearly a must for companies. While migration will be an adjustment for organizations relying on niche applications that are 10 years old, the costs of not upgrading to Server 2012 could prove fatal.
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dell, windows, microsoft, modernization, management, modernization, server, 2003, 2012, support, services, efficiency, cost, cloud, platforms, future, mobility, standardization, byod, virtualization
    
Dell
Published By: Dun & Bradstreet     Published Date: Oct 21, 2016
Companies are looking to their CFOs for strong leadership in developing corporate strategies and achieving growth. CFOs can meet these rising expectations by leveraging their knowledge of corporate data to extract valuable insights about customers, suppliers, partners and other stakeholders. Supported by analytics, CFOs can help their companies create a global, unified and clear view of their many relationships with customers and others to guide intelligent risk-taking and thoughtful investment—both necessary catalysts for growth. This capability will also enable the company, particularly its sales and marketing functions, to move faster and adapt more quickly to changing conditions. The 21st-century CFO is not only concerned with controlling costs and minimizing risk, but also with maximizing opportunities and generating growth. The right foundational technologies and organizational processes for data-driven decision making can help them achieve all of these strategic goals.
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Dun & Bradstreet
Published By: HPE Intel     Published Date: Mar 09, 2016
State agency and higher education CIOs are under intense pressure to modernize their legacy IT systems. Whether that requires moving from one infrastructure to another, or moving to or from the cloud, the chief challenge remains: How to migrate data and applications without disrupting critical operations, ensure improved performance and avoid pricing and other traps that often accompany virtualizing in the cloud. Learn what’s made the difference in overcoming the impediments to workload migrations from IT leaders who’ve lived through big data and application moves. Topics include: Preparing workloads for cloud on-boarding – and off-boarding Tools for simplifying the consolidation and migration of apps and supporting services Forecasting workloads, and planning for associated testing, training, and other costs
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HPE Intel
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