Your customers are demanding better answers, faster-and social media gives them a louder megaphone. Meanwhile, Management is pushing you to reduce support costs and increase team efficiency.Our panel will discuss practical advice and proven strategies for integrating Social into your organization's customer service ecosystem, followed by a live audience Q&A session.
Backup and recovery needs a radical rethink. When today’s incumbent solutions were designed over a decade ago, IT environments were exploding, heterogeneity was increasing, and backup was the protection of last resort. The goal was to provide a low cost insurance policy for data, and to support this increasingly complex multi-tier, heterogeneous environment. The answer was to patch together backup and recovery solutions under a common vendor management framework and to minimize costs by moving data across the infrastructure or media.
To compete in today’s world, business
leaders are placing increased demands
on IT. Unfortunately, many IT
departments are not able to deliver
future innovation with their current
infrastructure, applications and
processes. To meet these demands, IT
must digitally transform the enterprise
through the adoption of cloud native
practices, allowing them to both
optimize and transform their existing
infrastructure and applications. Recent
Avanade research supports this
thinking, finding that 88% of senior IT
decision-makers believe that IT
modernization is crucial to addressing
the emerging requirements of the
On the upside, those surveyed also
indicated that by modernizing their IT
infrastructures they expect to deliver
real business results, such as boosting
annual revenue by 14%, while at the
same time reducing business operating
costs by 13%1
. For many, this sounds
like a winning strategy but what does it
mean to adopt cloud native
approaches, and how does it impact
Managing the PC life-cycle environment can be a complicated and expensive process. Enterprises with old and outdated
systems require increased support, have higher maintenance costs, and see interrupted workforce productivity. However,
consolidating processes and enlisting the help of vendor partners will greatly reduce costs and provide expert-level
knowledge for a better PC life-cycle management operation.
In April 2016, Dell commissioned Forrester Consulting to conduct a study with 230 IT decision-makers with knowledge of
desktop infrastructure environments at their organization. All respondents were significantly involved in the decision-making
process for PC and device management and had significant expert-level knowledge about the PC life-cycle process.
Dell’s approach to PC Lifecycle management is designed to help customers make the change from IT maintenance to innovation all while controlling their PC infrastructure costs. With this eGuide IT professionals will learn how to deploy, secure, and support PCs with unparalleled efficiency leveraging Dell’s industry-leading hardware, services, and security solutions. Access the eGuide from Dell and Intel® and you will learn:
• Why IT needs to take a different approach PC lifecycle management
• The four critical stages of the PC lifecycle (Plan, Deploy, Manage, and Retire)
• How to partner with Dell to strategically migrate to Windows 10
• What solutions can help in each phase to reduce costs and increase IT productivity
• The latest security solutions to protect data and employees
Intel Inside®. Powerful Productivity Outside.
Intel logo are trademarks of Intel Corporation or its subsidiaries in the U.S. and/or other countries.
Several years ago, a transformation in IT began to take place; a transformation from an IT-centric view of technology to a business-centric view of technology that Forrester refers to as business technology (BT). This transformation has a profound impact on the role of the CIO. The CIO must now view himself or herself as a business enabler. He or she must focus on continuously aligning with business objectives, improving delivery capability to support business processes that bring new products and services to market more quickly, fostering innovation, and reducing costs through improved performance. In this custom Technology Adoption Profile (TAP), the data confirms this trend.
Published By: Lumeris
Published Date: Aug 04, 2014
For health plans, health systems and delegated payer operations, or health systems wanting to become their own payer, Lumeris’ turnkey outsourcing offers expert support to design, build, operate, measure, and optimize value-based health plan operations that can drive clinical and financial excellence. This can be evidenced by our ability to help clients achieve higher revenue, lower costs, higher market share, and meeting mandates for medical cost ratio contained in the Patient Protection and Affordable Care Act.
Published By: Red Hat
Published Date: Feb 25, 2019
Red Hat can help you deliver 348% ROI and achieve agile, high-performing infrastructures
Linux® has become the standard operating system for cloud infrastructure as well as the preferred delivery vehicle for modern applications. This is, in part, thanks to it being reliable environment that offers scale, security, and robust application support.
Red Hat® Enterprise Linux expands on this trust and credibility by offering a supported, hardened, enterprise environment that delivers on more efficient operational costs, better reliability and availability, and better scalability. These translate into a better return on investment (ROI) for our enterprise customers.
IDC’s study, “The Business Value of Red Hat Enterprise Linux,” interviewed 12 organizations to see how they’re using Red Hat Enterprise Linux to support their business operations. These organizations reported that Red Hat provides a cost-effective, efficient, and reliable operating environment.
There’s a lot to gain with Red H
Today, HP is a leader in the industry for support services, for customers worldwide who need to keep their systems running, reduce costs, and avoid issues. Learn how HP can help you deploy, operate, and evolve your data center.
Published By: Kaminario
Published Date: Aug 23, 2016
Successful businesses are nimble and built to scale. At times you might need to grow your sales capacity by bringing more people on board. Other times you might simply need them to get more
active, boosting performance. Sometimes you need to do both.
To support the ebb and flow of your business your storage should be capable of scaling up capacity while increasing performance. Yet you might be surprised to know that only one All-flash vendor can do so, while keeping costs predictable.
Read on to learn about 3 scalabity benefits that will transform your storage purchasing experienc
This white paper describes the trends that are not only keeping the mainframe market alive but are supporting its growth. The growing complexity of IT makes consolidation and simplification of IT asset management essential. At the same time, increases in energy costs and concern about the environment are also impacting markets. Mainframes are uniquely positioned to provide the automation and virtualization today's complex infrastructures require while using less energy.
In his latest paper, Tom Kelly offers real-world anecdotes from cloud implementations at a selection of more than 25 companies, from Fortune 500 to private equity-backed companies, showing examples on how the cloud provides fast- growing companies a scalable infrastructure that supports their growth while improving efficiency and reducing costs.
Lenovo® Flex System™ — powered by Intel® Xeon® processors — is the newest blade infrastructure design with the attributes that support soft ware-defi ned infrastructure and virtualization better than any competitor.
It delivers key benefits better than any competitor:
• Reduces capital and operational costs with consistent hardware/software deployment and the ability to simply scale workloads with the highest VM capacity and performance.
• Increases agility with simplified rapid deployment and ongoing management to add, change, or move workloads with their associated resources.
• Improves efficiency and increases space, power, and cooling with the leading compute, storage, and network density.
Sponsored by Lenovo® and Intel®"
SAP workloads represent the backbone of your business, supporting critical systems and processes across organizations: inventory planning, HR, payroll, sales, and more. Learn how running SAP on AWS cuts costs, improves performance, and ensures the reliability and compliance scalable companies need.
Download your copy now!
Published By: Genesys
Published Date: Aug 11, 2016
This white paper will identify the key components of a comprehensive outbound engagement strategy and detail the benefits organizations can achieve with outbound communications. Are you ready to lean how?
Published By: Oracle ODA
Published Date: Aug 15, 2016
Oracle added two new models to the Oracle Database Appliance family in addition to the existing high availability model. With an entry list price starting at a fourth of the cost of the prior generation Oracle Database Appliance hardware and flexible Oracle Database software licensing, these new models bring Oracle Engineered Systems to within reach of every organization.
Read about how the Oracle Database Appliance X-6 series expands the reach of the database appliance family to support various workloads, deployment scenarios, and database editions. They are especially designed for customers requiring only single instance databases, but who desire the simplicity, optimization, and affordability of the Oracle Database Appliance. These new models are ideal for customers who seek to avoid the complexity, tuning requirements, and higher costs of “build-your-own” database solutions.
Published By: Rackspace
Published Date: Feb 21, 2019
For some, having a Managed Service Provider (MSP) manage your workloads on cloud infrastructure requires strong justification internally and assistance around presenting an alternative view to a DIY approach. The physical costs are a bit easier to identify but what about the human costs - your 'hard to retain' IT talent that you want focused on evolving the business strategy rather than the heavy lifting a move to the cloud requires.
To help you justify a MSP solution to your stakeholders and support your internal business case for the associated human cost of a move to the cloud, download our comparison tool that outlines:
• Considerations - the motivations around a move to the cloud
• Associated tasks/actions required to complete a move to the cloud - a comprehensive and direct comparative view of all tasks that IT are responsible for in a DIY v. MSP approach
• Minimum Cost Savings - Re-platform and run costs compared as well as a comparison of the total IT department time required
Companies are looking to their CFOs for strong leadership in developing corporate strategies and achieving growth. CFOs can meet these rising expectations by leveraging their knowledge of corporate data to extract valuable insights about customers, suppliers, partners and other stakeholders. Supported by analytics, CFOs can help their companies create a global, unified and clear view of their many relationships with customers and others to guide intelligent risk-taking and thoughtful investment—both necessary catalysts for growth. This capability will also enable the company, particularly its sales and marketing functions, to move faster and adapt more quickly to changing conditions. The 21st-century CFO is not only concerned with controlling costs and minimizing risk, but also with maximizing opportunities and generating growth. The right foundational technologies and organizational processes for data-driven decision making can help them achieve all of these strategic goals.
Published By: Concur ENT
Published Date: May 11, 2018
VAT has been a valuable source of revenue for the UK Government since 1973. Yet, despite
more than 40 years of getting used to calculating, paying and reclaiming VAT, businesses
still struggle to adhere to HMRC guidelines.
With support from SAP Concur, it doesn’t have to be this way. First, we offer an expense
audit solution to check for fraud and non-compliance. Secondly, we work with tax
specialists to help you comply with VAT regulations. Thirdly, we give you visibility and control
over all aspects of your travel, expense and invoice spending.
Crucially, we see VAT reclaim as an opportunity to reduce business costs and put
money back in your budget.
Digital loan origination processes can still require significant manual support, which is often inaccurate and time-consuming. This National Mortgage News paper, sponsored by Fiserv, explains how you can improve your current loan production while reducing costs and risk of non-compliance.
Zendesk commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential return on investment (ROI) that organizations may realize by utilizing Zendesk’s customer support products to improve handling customer interactions.
The purpose of this study is to provide readers with a framework to evaluate the potential financial impact of Zendesk on their organizations. To better understand the benefits, costs, and risks associated with a Zendesk implementation, Forrester interviewed seven organizations with experience using Zendesk’s customer support products.
Enterprise customers can take advantage of the many benefits provided by Amazon Web Services (AWS) to achieve business agility, cost savings, and high availability by running their SAP environments on the AWS Cloud.
Many Enterprise customers run SAP production workloads on AWS today; including those that run on NON-SAP DBs (Oracle, MS SQL, DB2) or on SAP DBs (SAP HANA, SAP ASE). To support the demand of high memory instances, AWS have disclosed their SAP HANA instance roadmap (8TB and 16TB in 2018) and just made 4TB x1e instances available. A few examples of how AWS helped SAP customers cut costs, improve performance and agility include BP reducing 1/3 of their SAP infrastructure cost, Zappos successfully migrating to SAP HANA on AWS in less than 48 hours and enabling a major Healthcare and Life Science company to run BW on HANA with 30% better performance vs. on premise.
This guide is intended for SAP customers and partners who want to learn about the benefits and options for running SAP solutions on AWS, or who want to know how to implement and operate their SAP environment effectively on AWS.
The following insights should be used as a resource for Chief Financial Officers (CFOs) as they lead or support their organisation through a cloud adoption journey.
It is designed to provide an overview of cloud adoption drivers, costs, risks, and benefits, as well as raise important questions about staffing and technology decisions that are critical to success. It is also intended to help inform business cases, while surfacing measurements and indicators specific to cloud environments that impact the bottom line.
The foundational guidance provided is a collection of insights captured and distilled from direct conversations and engagements between Amazon Web Services (AWS) and customer CFOs representing an extensive range of industries.
DatacenterDynamics is a brand of DCD Group, a global B2B media and publishing company that develops products to help senior professionals in the world's most ICT dependent organizations make risk-based infrastructure and capacity decisions.
Our portfolio of live events, online and print publishing, business intelligence and professional development brands are centred on the complexities of technology convergence. Operating in 42 different countries, we have developed a unique global knowledge and networking platform, which is trusted by over 30,000 ICT, engineering and technology professionals.
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