Payments is an increasingly strategic area of focus for enterprises, impacting market expansion, customer experience, business model evolution and, ultimately, revenue growth. As the role of payments in business strategy continues to expand, enterprises need secure, reliable and scalable infrastructure to underpin their transaction acceptance and processing capabilities.
Stripe commissioned 451 Research to understand how large enterprise-scale merchants are thinking through their online payments infrastructure requirements. 451 Research surveyed 800 merchants across 8 countries, including a mix of business decision-makers from payments to finance to IT.
• 87% of mid- and large-sized businesses surveyed use the cloud as their dominant payments environment.
• Nearly two-thirds of respondents using the public cloud for payments have seen improvements in security, innovation and uptime, while nearly three in five cited improved scalability.
• Respondents using public-cloud-
The stakes are high for consumer brands in today’s data privacy landscape. Sophisticated cyberattacks and front-page data privacy breaches threaten to compromise customer data and damage brand trust.
To succeed today, brands must implement a data security and privacy strategy that prioritizes customer trust. Are you up to the challenge? Use Forrester Research’s “Data Security and Privacy Maturity Assessment” to gauge your brand’s competencies and identify areas for improvement.
You will learn:
? The four key data security and privacy competencies B2C brands must master
? How you measure up against Forrester Research’s recommended best practices
? Tips to make your data security and privacy culture a competitive differentiator
Published By: Optimizely
Published Date: Apr 06, 2018
Optimizely helps companies better understand and serve their customers.
Every touchpoint with a customer is an opportunity to win that customer’s heart, make them great, and make them better.
By experimenting everywhere, businesses have a powerful strategy for reorienting towards their customer as the true north, striving to iterate quickly, make improvements, and deliver customer experiences that are delightful and fuel growth.
Optimizely enables you to experiment everywhere—both across the organization and across every interaction you have with a customer. In a company that experiments everywhere, everyone from Marketing to Product Management, Design, Engineering, and the C-Suite can inform their decisions with experiments that engage customers for their reactions.
The quality of a customer care strategy can make
or break a company. Simply resolving a customer
service issue or complaint is no longer enough—
in a compettve, customer-obsessed environment,
there is always room for improvement.
In a recent research report on Customer Efort,
Interactons found that customers simply aren’t
willing to spend a lot of tme getng their issues
resolved. That’s why brands today need to design
a modern customer care strategy that not only
addresses their customers needs, but also removes
efort and frustraton. And do all of this while
reducing the ever increasing cost and complexity
of customer care.
So how do you get started with developing a
successful customer care strategy? We’ve outlined
4 steps that address the major points you need to
consider when building a customer care roadmap.
Businesses that exploit Big Data to improve strategy and execution are distancing themselves from competitors. The Big Data solution from EMC provides market-leading, scale-outing storage, a unified analytics platform, and business process and application development tools. Together, these allow organizations to draw deeper insights and become a more predictive organization.
Liberty Mutual Insurance offers personal and commercial insurance to policyholders around the world. With more than 50,000 employees located in more than 60 countries, managing the corporate benefits program is a tremendous task.
Matthew Vlieger, Manager of Finance and Analytics in the company’s Corporate Benefits Division, is responsible for analyzing member engagement within the various health plan offerings. He also provides insights to the strategy directors to help them identify areas for improvement.
Creating competitive advantage starts with a
sound digital strategy.
In a 2017 survey of healthcare consumers across the U.S. from a representative range of demographic groups, we found that 88% of consumers begin their search
for healthcare providers online. Consumers rely on search engines and review sites
to steer their decisions about where to go for care.
What consumers read about you online heavily influences their decision-making.
Your reputation is defined at every touchpoint a potential patient has with your
doctors and organization on the web — from the doctor or location listing, to patient
rating and reviews, to finding the right doctor and reading profiles on your website.
Done well, online reputation management (ORM) enables your providers to
generate a high volume of representative reviews from the “silent majority,”
while providing valuable insights to improve patient experience, make operational
improvements and drive new patient appointments.
Published By: MuleSoft
Published Date: Jan 16, 2018
Using an API strategy as a foundation for BPM
Business Process Management is an important part of continuous improvement and business transformation, but many organizations struggle with implementing it effectively. Learn how a holistic API strategy, API-led connectivity, can help your organization implement BPM with ease.
This whitepaper will cover:
An overview of Business Process Management
A new way of thinking about implementing BPM with APIs
A walkthrough of a use case on how an organization uses API-led connectivity to successfully implement BPM
Best practices to adopt BPM with Anypoint Platform
Harish Grama updates us on how IBM Rational leverages its own tools to add value to the Rational business strategy and succeeds in measured improvements in software delivery through effective organizational collaboration, automation, and reporting.
This Aberdeen Research brief hones in on the critical time element of a Best-in-Class BI strategy. The research shows that these top performers are leveraging real-time or near real-time analytics in order to proactively manage their business and drive substantial performance improvements.
Published By: BlackBerry
Published Date: May 20, 2009
Mobility is no longer considered a luxury within enterprise but a critical part of a networking
strategy as firms look to increase productivity and remain competitive in a rapidly changing environment. As mobility becomes an integral part of the infrastructure, IT must deal with supporting numerous devices including laptops, smartphones and other mobile handhelds. The challenge for IT will be enabling productivity improvements while mitigating the risk of numerous types of devices. The devices and their memory cards may hold sensitive organizational and personal information, including information about product announcements, 9inancial statements, or customer records.
EMA is very much aligned with the directions that IBM is taking in its IT operations analytics strategy and product portfolio. While there is room for improvement, EMA remains optimistic that Netcool Operations Insight is the next step in a continuing set of leadership moves by the company.
ITIL Version 3 Best Practices has expanded the concept of IT service delivery from day-to-day operations of those services to the Service Lifecycle. ITIL Version 3 Best Practices includes five lifecycle phases (each with its own guidebook): Strategy, Design, Transition (which covers implementation and change), Operations and Continual Improvement.
IT and business leaders today can no longer look at IT simply as a cost center, it is now a vital part of business success. Improving the efficiency of IT and improving the measurement of its impact on business performance are at the forefront of managers' concerns. Access to ITIL books can be instrumental in providing the methodology for IT improvement. Learn more today!
The focus of this Magic Quadrant is on ERP systems that support a single-instance strategy for multientity midmarket and upper midmarket companies. User-centric improvements focused on usability and deeper integration of analytical capabilities is at the core of leading systems.
DatacenterDynamics is a brand of DCD Group, a global B2B media and publishing company that develops products to help senior professionals in the world's most ICT dependent organizations make risk-based infrastructure and capacity decisions.
Our portfolio of live events, online and print publishing, business intelligence and professional development brands are centred on the complexities of technology convergence. Operating in 42 different countries, we have developed a unique global knowledge and networking platform, which is trusted by over 30,000 ICT, engineering and technology professionals.
Data Centre Dynamics Ltd.
102-108 Clifton Street
London EC2A 4HW