Published By: LogMeIn
Published Date: Feb 27, 2018
Customer engagement is seamless when agents focus exclusively on the customer and not the myriad of systems needed to access information. The simpler, the better.
Our Zendesk integration simplifies the agentís workflow by providing agents with the necessary information to effectively communicate with customers from Bold360ís easy-to-use interface. By connecting these systems together agents can find information quickly, update ticket statuses, and serve customers more effectively.
DatacenterDynamics is a brand of DCD Group, a global B2B media and publishing company that develops products to help senior professionals in the world's most ICT dependent organizations make risk-based infrastructure and capacity decisions.
Our portfolio of live events, online and print publishing, business intelligence and professional development brands are centred on the complexities of technology convergence. Operating in 42 different countries, we have developed a unique global knowledge and networking platform, which is trusted by over 30,000 ICT, engineering and technology professionals.
Data Centre Dynamics Ltd.
102-108 Clifton Street
London EC2A 4HW