Help Desk software as a service is attractive to many IT departments. It offers the same benefits of traditional IT help desk solutions, in addition to reducing capital expenses, accelerating implementation, and providing easier upgrades. This paper explores considerations for implementing IT service management in-house or as a service.
The survey findings paint an interesting picture - and an interesting disconnect. The very features that businesses are demanding before they will move to a SaaS solution (such as proven cost-effectiveness advantages over on-premise solutions) are benefits that many businesses are already enjoying from their SaaS solutions.
Enterprise users today are busier than ever and have grown accustomed to convenience and simplicity when they use technology in their personal lives. To stay productive at work, they demand faster, easier access to IT services, no matter where they are. BMC Software is meeting the changing demands of service delivery with a new approach to IT self-service. MyIT lets you give them everything they need — all from one simple, intuitive app.
Imagine a world where users help themselves and you spent less time on trouble tickets and more time on strategic IT initiatives. No need to imagine, this world exists. Try MyIT today!
With software as a service (SaaS) you are integrating an external service, hosted by an external party, with your internal systems. The SaaS integration is a matter of connecting the clouds and well articulated interfaces defining the data that is traveling back and forth. With the right integration strategy, SaaS integration can be simple, straightforward, and easy. Moreover, it can position your IT organization to effectively leverage SaaS and migrate from one SaaS solution to another to avoid vendor lock-in. Read this information white paper to understand the things to consider when developing your integration strategy.
With software as a service (SaaS) you are integrating an external service, hosted by an external party, with your internal systems. The SaaS integration is a matter of connecting the clouds and well-articulated interfaces defining the data that is traveling back and forth. With the right integration strategy SaaS integration can be simple, straightforward, and easy. Moreover, it can position your IT organization to effectively leverage SaaS and migrate from one SaaS solution to another to avoid vendor lock-in. Read this information white paper to understand the things to consider when developing your integration strategy.
In this Industry Insight, BMC discusses how utilizing a SaaS approach to IT Service Management can position your IT organization to best manage the growing number of cloud-based services along with your enterprise’s internal systems.
What happens when you take best practices for IT service management (ITSM), add technology to support those practices, and then throw social media into the mix? BMC explores how best-in-class organizations are leveraging these to drive user satisfaction and organizational success.
The adoption of cloud-based solutions demands that the business take a look at the skills needed for success. BMC explores how the right IT Service Management approach can drive user satisfaction and organizational success.
If you've downloaded this guide then you already know how a live chat implementation
can simultaneously help your business cut support costs and boost online conversions. If
you've started investigating solutions then you also know there are a confusing number of
choices available. The ten questions listed below can help you to find the right product for
Artificial intelligence (AI) is a hot topic in commerce marketing and may be the fastest growing technology trend today. Experts believe AI will have a huge impact on our daily lives, our interactions with one another and the broader economy.
A growing number of commerce marketing software providers claim their systems use AI. But it can be difficult to know for sure what that means for your brand and how you can use it to market products and services more effectively to consumers. Does the rise of AI and related technologies signal a sea change in commerce marketing?
In a word, yes.
Let’s take a closer look at these techniques and how they can boost your marketing efforts and success. We’ll also look at their limitations and the questions you can ask to help you distinguish between marketing hype and tools that can provide value for your business.
Professional Services Automation Software: What’s the Value for Your Business? Why Professional Services Automation Software? Your service business is highly competitive,regulated, and fast. Your project teams operate in multiple time zones and currencies. You have to deal with complex revenue recognition and cost accounting rules while at the same time meeting lofty utilization targets. You need dependable utilization and demand forecasts so you can staff and train your teams accordingly. At the same time, you have to deal with multiple billing scenarios since your projects range from fixed bid, milestone driven, or time and material. Not to mention keeping a good handle on your resource pool, both full time staff, part timers, and your consultants, the skills they have acquired, their experience, general interests and preferences, and availability.
Business and IT executives should not have to choose between their desire to innovate for future growth and the desire to avoid disrupting current operations. Enterprise innovation that embraces and extends existing infrastructure and applications is possible through modern software architectures such as web services and SOA – as long as those investments perform competitively when measured against alternative platforms and they are able to be modernized to participate in these architectures.
In areas such as sales force automation and customer relationship management, cloud-based computing services have become the norm—and substantially improved the economics, capabilities, and effciencies customers have realized. Today, organizations can enjoy similarly substantial benefits by migrating their IT service management functions to a Software-as-a-Service model. This paper shows how CA Cloud Service Management enables organizations to make the most of this opportunity by providing a service
management solution with a breakthrough in time.
Today’s organizations are challenged to be the first to market with ‘The Next Big Thing’. They must innovate with new and unique services to satisfy customer demands and differentiate themselves in the marketplace. Software drives that innovation and has turned every organization into a software organization.
This Executive Brief describes how the efficient collaboration between the development and IT operations teams can bring high-quality applications to market as quickly as possible.
The CA Application Delivery suite helps organizations achieve collaborative DevOps through innovative technology tools used to:
•Accelerate application development by removing constraints with CA LISA® Service Virtualization.
•Expedite release time with CA LISA® Release Automation.
•Improve application testing and quality with CA LISA® Pathfinder
Since Aternity was founded in 2005, the business world has changed dramatically. Mobile devices, software as a service (SaaS) and the cloud have taken up permanent residence in today’s enterprise IT department. Aternity stays on the cutting edge by rapidly delivering innovative End User Experience Monitoring solutions that can monitor any application on any device—physical, virtual or mobile—for any user.
By necessity, every company is now a software company. By 2017, two-thirds of customer service transactions will no longer require the support of a human intermediary. That means that if you haven’t already done so, you must adapt your business model to meet the needs of online customers. Failure to do so will put you at a severe competitive disadvantage.
And chief among those demands is that you provide an exceptional user experience. App speed, reliability and ease of use are the new currency in this fast-changing landscape. In fact, app characteristics such as convenience and the ability to save users time can enhance brand loyalty by 60 percent or more.
Agile software development is no longer a fad, a niche methodology, or just for startups: it’s a requirement for any modern and adaptive development organization. Without the adoption of agile practices, your business may be challenged to keep pace with customer commitments, beat the competition to market, and establish a roadmap for strategic innovation. But a proven framework for agile transformation—including services and tooling can enhance your productivity and speed, and support you as you scale.
Agile Softwareentwicklung ist keine Modeerscheinung bzw. keine Nischenmethode mehr, und sie ist auch nicht nur für Start-ups relevant: Sie ist eine Voraussetzung für jede moderne und anpassungsfähige Softwareentwicklungsabteilung. Ohne die Einführung agiler Praktiken kann es Ihrem Unternehmen Probleme bereiten, mit Kundenverpflichtungen Schritt zu halten, im Wettbewerb zu bestehen und eine Roadmap für strategische Innovationen zu erstellen. Ein bewährtes Framework für die agile Transformation, das Services und Tools umfasst, kann Ihre Produktivität und Ihre Geschwindigkeit jedoch steigern und Ihr Wachstum unterstützen.
CA API Management is a robust, enterprise-grade solution that can enable the success of your API initiatives. The software provides industry-leading tools to rapidly create APIs from existing data assets, orchestrate legacy services and safely expose enterprise applications and services. The solution also allows you to quickly onboard, manage and enable the developers who will create innovative apps that add value to your business. And, just as importantly, CA API Management secures your enterprise data to meet the toughest compliance and regulatory standards, while providing you with full control over which apps, developers and partners can access your APIs.
Over the last several years CA Technologies has acquired a number of companies and their respective products, to augment its continuous delivery suite and, especially, its DevTest portfolio. In particular, it has recently acquired Grid-Tools and Rally Software. Bloor Research has been asked to explore how Grid Tools’ products – now known as CA Test Data Manager (formerly Datamaker and CA Datafinder) and CA Agile Requirements Designer (formerly Agile Designer) expand and augment the capabilities provided by CA Service Virtualization (previously iTKO’s LISA) and CA Agile Central (formerly Rally), making the whole greater than the sum of the parts.
CA’s portfolio is designed to drive efficiency from planning through production. A core component of our continuous delivery portfolio is CA Release Automation, a market-leading application release automation solution that delivers full application deployment automation and release coordination across stages, environments and teams. The solution’s analytic capabilities enable DevOps teams to plan, manage, analyze and optimize the continuous delivery pipeline from a single control point. In addition, the portfolio includes CA Agile Central, CA Agile Requirements Designer, CA Service Virtualization and CA Test Data Manager. We continue to invest in and enhance the portfolio, most recently via the acquisition of BlazeMeter, an innovative, SaaS-based performance and load-testing solution.
Software delivery processes and systems, and the people involved with them, are under increasing pressure. Sometimes it’s digital transformation, other times it’s simply the challenge of keeping up with the demands created by ever more dynamic markets and an escalating pace of change. None of this is news, but is does provide an important backdrop to the discussion of how software delivery needs to evolve, especially given that traditional methods and approaches were never designed to deal with the fastmoving and unpredictable environment you are probably working in today.
A lot can be learned from getting a group of experienced CIOs in a room and encouraging them to talk freely about the topics at the front of their minds. Rarely do they want to discuss technology, and even the latest IT industry ‘hot topics’ usually don’t get that much airplay. Conversations, and sometimes quite heated debates, tend to revolve around broader business-related trends, how these are changing stakeholder and user behaviour and expectations, and how best to respond to such dynamics.
DatacenterDynamics is a brand of DCD Group, a global B2B media and publishing company that develops products to help senior professionals in the world's most ICT dependent organizations make risk-based infrastructure and capacity decisions.
Our portfolio of live events, online and print publishing, business intelligence and professional development brands are centred on the complexities of technology convergence. Operating in 42 different countries, we have developed a unique global knowledge and networking platform, which is trusted by over 30,000 ICT, engineering and technology professionals.
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