Small and medium businesses (SMBs) continue to fuel demand for customer relationship management (CRM) systems, and more software firms are stepping up to offer appropriate technologies. SMBs, defined as companies with 1,000 or fewer employees, are searching for CRM solutions that will allow them to satisfy customers, control costs, and comply with various government regulations. But when choosing CRM software, it’s important to keep in mind that the needs of small and medium businesses aren’t always the same.
In a 2006 survey conducted by CRMGuru, 50% of the respondents indicate that they base their satisfaction with a company on the sum of "interactions with a brand's products, services, and people." How does your company measure up? You have an excellent product, your customer service department is highly responsive, and your personnel have received extensive training.
Small- or medium-sized businesses run on hard work, dedication and loyal customers. But size shouldn’t exclude SMBs from using the proper security technology to protect online customer identities.
That’s why Entrust offers nine simple tips to improve security for SMBs and end-customers alike. From basic techniques like updating software to more advanced authentication strategies, this guide ensure your business is establishing the proper security foundation in today’s hyper-connected world.
If your company relies on passwords to prevent unauthorized computer access, or low-tech memory cards (e.g., swipe cards) for facility access, you have security on par with the average 1980s car. Smart credentials — embedded in plastic smartcards, USB tokens or mobile devices — offer companies advanced and versatile user authentication features.
This white paper discusses the advantages of using smart credentials for multifunction access; describes the hardware and software components used in a smart credential environment; and provides questions to ask when searching for a smart credential solution provider.
Published By: Infoblox
Published Date: Nov 11, 2008
In August 2008, Computerworld invited IT and business leaders to participate in a core network services survey, that included specific questions about their DNS infrastructures and the costs of IP address management. The survey was fielded via targeted broadcasts to Computerworld customers, as well as through an invitation on Computerworld.com. The survey was commissioned by Infoblox, but the data was gathered and tabulated independently by Computerworld Research. The following report represents top-line results of that survey.
As organizations continue to deploy server virtualization, questions have shifted from "if" to "how." Out of all 220 inquiries Forrester's IT infrastructure and operations team answered on data centers, servers, and virtual appliances in 2008 to date, 72 were specifically in regard to server virtualization. These IT professionals' most common inquiries addressed vendor comparison, optimum physical to virtual consolidation ratios, expected ROI, and situation-specific concerns regarding the possible benefits that virtual servers could provide. These inquiries came from organizations in the early stages of implementing server virtualization — if you are considering or are in the process of implementing, you too should be asking these questions.
Mid-sized businesses have long struggled to protect their IT systems. Many firms are inadequately protected and mistakenly think that a disaster is rare and won’t happen to them anytime soon. This custom Yankee Group Report uses customer interviews, statistical data and Yankee Group SMB survey results to examine disaster recovery (DR) issues.
Millennials are officially becoming the dominant demographic in the workforce. This younger generation is looking for more from their company and they're not afraid to jump ship to find it.
How can your company meet the demand of a millennial generation and retain top talent?
Download our brief and read about 7 practical ideas to help your company boost retention and drive growth.
The Symantec 2012 Endpoint Security Best Practices Survey reveals that organizations employing best practices are enjoying dramatically better outcomes when it comes to endpoint protection, and many of these best practices can-and should-be leveraged by SMBs.
Watch this recorded event where you'll hear how Buddy Valastro's "Think Big" philosophy is a key ingredient to his success and how technology is helping his business work faster to serve customers better.
Published By: PC Mall
Published Date: Feb 04, 2012
Learn how VMware virtualization solutions can help you address disasters quickly and easily. This white paper takes an in-depth look at some of the key features of virtualization that help defend your IT environment against disaster.
Published By: PC Mall
Published Date: Feb 04, 2012
SMBs are making virtualization one of the hottest trends in IT. The reasons? Virtualization reduces the cost and complexity of technology, frees up time to make their businesses more responsive and improves their ability to rebound from disasters.
Although efficient and reliable backups form the foundation of a complete DR strategy, IT teams still face several hurdles to retrieve critical information from a restore operation. Download this paper to learn more.
In this white paper Quest's data protection experts offer five tips for effective backup and recovery to help you avoid the challenges that might keep you from fully protecting your virtual assets and infrastructure.
A successful pay-for-performance culture can literally transform any business. Learn the key steps necessary to unlock your employees' potential, keep your "superstars" happy and ultimately drive a healthier bottom line.
DatacenterDynamics is a brand of DCD Group, a global B2B media and publishing company that develops products to help senior professionals in the world's most ICT dependent organizations make risk-based infrastructure and capacity decisions.
Our portfolio of live events, online and print publishing, business intelligence and professional development brands are centred on the complexities of technology convergence. Operating in 42 different countries, we have developed a unique global knowledge and networking platform, which is trusted by over 30,000 ICT, engineering and technology professionals.
Data Centre Dynamics Ltd.
102-108 Clifton Street
London EC2A 4HW