Published By: Genesys
Published Date: Feb 27, 2018
What if the cloud could radically improve your customer’s experience, your operations, and your bottom line? There’s a reason why many organizations are taking advantage of the benefits of cloud for contact centers.
This eBook, focuses on two profiles for small contact centers, small business and small of large - a small contact center that is part of a much larger enterprise. Get key insights from independent market research that will help you make a case to take your customer communications platform to the cloud. With the right solution, your business can benefit from enterprise-quality capabilities at a price you can afford. And you can realize a return on investment in as little as three months!
Download this eBook and learn:
• How to calculate ROI and time-to-value in different types of small contact center profiles
• What factors to consider when selecting a cloud vendor
• Three common myths about the cloud
Published By: OneLogin
Published Date: Oct 24, 2017
We’re living through a time where people,
organizations and societies not only rely but thrive
upon secure, simple and fast access to information.
From small businesses, startups, enterprises and
global conglomerates across all verticals; to local, state
and federal governments; to educational institutions
and nonprofits, we are continuously investing in
our employees, devices, applications, networks and
infrastructure that enable us to drive our collective
Ten years ago, business and technology leaders
catalyzed a cloud app revolution that has changed the
way organizations manage IT. However, through this
transformative shift, the core requirements of IT remain
the same. Technology leaders are responsible for
ensuring that 1) information assets remain confidential
and protected, 2) information systems are available
and operational, and 3) people are empowered and
productive with the apps and information they need.
IAM is a technology and security discipline
Published By: OracleSMB
Published Date: Jan 04, 2018
Talent is the #1 concern of small and medium-sized business executives. In fact, it is keeping many of them up at night. These insomnia-inducing issues include:
• Hiring an effective workforce
• Creating competitive compensation and benefits packages
• Retaining key talent
• Providing opportunities for advancement
The answer is to invest in the technology that allows you to invest in your employees. It can help you get talent acquisition right, design the right plans for the right people, and then measure and analyze results for continuous improvement.
Published By: OracleSMB
Published Date: Jan 04, 2018
Growing companies need to hire and retain great employees. Survey after survey attributes keeping the right people in the right jobs with company longevity and profitability. However, with limited resources and low brand recognition, small and medium-sized businesses find it hard to compete. And they can’t afford hiring missteps or high levels of turnover.
Therefore, you need act—now—to start adding value with every hire. Technology can help you recruit and retain the right way.
Published By: OracleSMB
Published Date: Jan 04, 2018
Compliance and risk management issues affect small and medium-sized businesses. They are not just a concern for larger, public companies, but smaller companies have fewer resources to deal with the regulatory demands that affect them.
Instead of hiring expensive external resources to ensure compliance, invest in financial compliance cloud technology to continuously monitor and provide feedback on your compliance efforts. It will lower long-term costs, improve collaboration, and increase confidence in data security and financial reports.
In some kinds of more traditional businesses the
finance department tends to swallow as much data
as is thrown at it but only outputs small, measured
and curated amounts of insights periodically: “Here’s
revenue vs target in the last quarter”.
These are undoubtedly essential for proper business
management, But periodic reports also mean it
can be too late for the business to respond. It’s
like driving by looking only in the rear-view mirror.
Looking at what’s behind isn’t going to let you spot a
sudden bend in the road!
Essentially, the highly competitive and evolved
business environment of today requires businesses
to have proactive, indicative business metrics.
Combined with more traditional metrics, these
mean businesses have invaluable and complete
insight in order to evaluate performance.
Proactive, indicative business metrics are found
across most successful businesses–and especially
amongst C-suite employees. These people know
that the benefits are proven. Analytics-driven
A virtualized data center is a more nimble, responsive, and efficient data center. This report discusses the trend towards x86 virtualization and customer benefits, and examines how (in defiance of conventional wisdom) SMB customers have been embracing – and benefiting from – x86 virtualization at about the same rate as larger enterprises.
The Internet has proven to be a vital communications medium for worldwide commerce, but as an open and unprotected global network it can also present a wide range of threats that can cripple any business organization. Several years ago, most Internet threats were relatively benign examples of a young adolescent’s technical expertise but over time they have evolved into increasingly sophisticated domestic and foreign attacks that are designed to capture financial, personal, or strategic business information. Threats now come in the form of deliberately malicious acts, and exploitative opportunities for hackers and/or organized crime. The impact is serious, and the landscape of victims is getting broader every day. In response, no organization can afford to have its networks remain unprotected.
Virtualization deployment will continue to grow dramatically, fueled by a variety of factors, including continued use of virtualization to support consolidation efforts; growth of virtualization use in mission-critical applications and workloads; growth in virtualization among small and midsize organizations; successful deployment of virtualization as a strategic initiative to enhance business agility; and virtualization as the foundation for next-generation cloud computing services.
Small businesses typically keep a sharp focus on cost control and cash conservation, which is good. However, when it comes to the decision to buy new PCs or maintain older ones, many small businesses falsely believe it’s financially advantageous to maintain older PCs rather than replace them.
Download this independent, global small business study to learn how:
o Older PCs negatively affect operating costs
o Older PCs diminish employee productivity
o Newer PCs deliver better application performance and improved productivity at a reduced operating cots
Download this report today to learn the true direct and indirect costs of maintaining and upgrading older PCs in your small business.
Many small business people today are constantly on the move. So when it comes to purchasing new computers, it’s tough to decide whether a desktop, laptop, or tablet will give you the most bang for your buck.
Download this 2-minute video to learn how a small business owner chose the Dell XPS 18 Portable All-in-One Desktop with Touch and got all three options in one, with benefits including:
o The new Windows, which allows for increased productivity and ease-of-use with touch-based apps
o Desktop power made portable
o A huge 18.4” Full-HD touch display for amazing presentations (no need to lug a projector)
o Built-in feet, with an optional docking stand and keyboard for when you’re in the office
Download this short video and see how the Dell XPS 18 can help organize your life and solve your digital business challenges.
Published By: FireEye
Published Date: Feb 28, 2014
Organizations face a new breed of cyber attacks that easily thwart traditional defenses. These advanced attacks are targeted. They are persistent. And they are devastatingly effective at breaching your systems and stealing your sensitive data.
This paper examines:
The limitations of existing security solutions;
Several security architectures, including sandbox-based products;
An architecture built from the ground up to truly protect against today's advanced attacks.
Published By: FireEye
Published Date: Mar 05, 2014
Cyber attacks are growing more sophisticated and, more often than not, target small and midsize businesses (SMBs). One unlucky click - a malicious email attachment, a link to a legitimate but compromised website - could result in a costly data breach that drains your bank account and customer trust.
This paper explains targeted attacks and examines reasons cyber attackers are aiming at small and midsize businesses, including:
Value of your data;
Low risk and high returns for criminals;
Why SMBs are easier targets.
Big-box retailers often have the resources, product variety, and name recognition to get ahead of smaller competitors. However, small and midsize businesses are able to crush the big-box stores where it matters most—the customer experience.
Whether by design, geography, or as a matter of principle, small and midsize retailers are closer to their customers and are able to engage them on a level that big-box stores simply cannot. This closeness—combined with the right retail management system—allows smaller business to deliver a superior shopping experience with:
• Special orders
• Predictive inventory analysis
• Digital, mobile channels and device integration
This white paper—written by Innovative Retail Technologies and sponsored by Epicor—explains how the right software solution leads to a more agile retail strategy, which then leads to a better experience for your customers.
Many organizations consider optimization only for their largest or most challenging business problems, often utilizing a small number of Operations Research professionals. But in our age of Big Data, market globalization and increased competition, many organizations are successfully making the case that optimization can be applied to a wider variety of business and operational decisions, and be developed by a new group of users — the organization’s business analysts.
With a proven track record of results demonstrating that organizations can increase profitability with business analysts applying optimization to many types of business problems, FICO’s proven development methodology is giving organizations the confidence to extend optimization practices across their enterprises.
As a business owner, you’re constantly checking your bottom line.
One of the biggest problems small businesses face today is the lack of increasing cash flow. But are you keeping track of the factors that are affecting that number? If you’re like most retailers, your cash flow is incredibly dependent on your inventory levels. But how do you free up inventory to have more cash on hand?
Read on to learn more about how you can quickly put your business back in the green when it comes to cash flow!
Join Mitel and industry experts on this webcast and learn how Mitel is helping SMBs deliver a seamless experience for their mobile customers through cloud. Topics to be covered in this event:
Why today’s technology fails to deliver the experience you want for your customers
What you should expect and receive from your cloud communication provider now and in the future
The impact of the mobile consumer on small and medium business customer engagement strategies
How consumer expectations have changed the workforce
Oracle debuted its Blockchain Cloud Service in October, and now one of Oracle’s early-stage partners, AuraBlocks, has already created a financial service on the platform.
AuraBlocks is using blockchain to help its customer Biz2Credit verify the identity of borrowers. Biz2Credit provides loans to small- and medium-sized businesses.
Published By: AmVenture
Published Date: May 23, 2017
As a small business owner, it’s easy to get wrapped up in what needs to be done today, because it is what’s sitting directly in front of you. It’s so immediate and urgent, so how can you ignore it? However, to prepare for long-term success, business owners have to be willing to consider the larger picture and plan for the future. We focus on the top 7 threats you need to consider – and take action upon now – to protect your small business.
DatacenterDynamics is a brand of DCD Group, a global B2B media and publishing company that develops products to help senior professionals in the world's most ICT dependent organizations make risk-based infrastructure and capacity decisions.
Our portfolio of live events, online and print publishing, business intelligence and professional development brands are centred on the complexities of technology convergence. Operating in 42 different countries, we have developed a unique global knowledge and networking platform, which is trusted by over 30,000 ICT, engineering and technology professionals.
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