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service level agreements

Results 26 - 44 of 44Sort Results By: Published Date | Title | Company Name
Published By: Numara Software     Published Date: Jul 16, 2009
Delivering world class customer service in today’s fast paced business environment is becoming more difficult as information and data requires instant access.
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footprints, numara, blackberry, mobile, service desk, on-the-go, slas, service level agreements, smartphone, off-line synchronization, critical data, projects, surveys, workflow, service desk, tracking, billing, accounts receivable, automated integration, automated tools
    
Numara Software
Published By: SAS     Published Date: Mar 14, 2014
This paper will consider the relevance of measurement and monitoring – defining inspection routines, inserting them into the end-to-end application processing, and reporting the results.
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sas, data quality, business objectives, quality data, accuracy, lineage, structural consistency, relevant metrics, business relevance, measured value, emergent patterns, quality metrics, potential classifications, data analyst, scorecard, reporting the scorecard, improve scorecard, business process, data center
    
SAS
Published By: Gomez IT     Published Date: May 24, 2011
In a recent global survey of 474 business and IT decision makers, conducted by IDC on behalf of Compuware, respondents offered insights about their needs for effective operation of Internet-enabled business activities.
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gomez, compuware, web performance management, idc, slas, service level agreements, end-user experience, multi-device, multi-browser
    
Gomez IT
Published By: Kinetic Data     Published Date: Oct 15, 2007
Properly implemented, service catalogs can help IT run as a business - not just "like" a business. They improve communication, provide users with easier access to IT services, and enable measurement-driven continuous process improvement. This white paper shows you how to achieve a successful service catalog implementation on BMC Remedy and extend the benefits of service catalogs across functional areas.
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itsm, service management, service, service catalog, service catalogs, bsdm, delivery management, service level agreement, sla, slas, service level agreements, catalog trends, kinetic, kinetic data, it management
    
Kinetic Data
Published By: InMage     Published Date: Feb 18, 2009
Companies of all sizes realize that near real-time business recovery is no longer a nice-to-have – it is becoming a new corporate must have. Competition, regulations and the 24x7 nature of businesses all push for continual application and data availability under almost any circumstances.
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inmage, service level agreements, slas, enterprise business continuity, dcig, continuous data protection, cdp, host-based, san-based, corporate recovery point objectives, rpos, enterprise applications
    
InMage
Published By: ASG Software Solutions     Published Date: Jun 02, 2009
End-user expectations and high levels of performance against Service Level Agreements (SLAs) must be achieved or organizations risk the loss of business. This paper details key capabilities needed for successful end-user monitoring and provides critical considerations for delivering a successful end-user experience.
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asg, cmdb, bsm, itil, bsm, metacmdb, archiving, sap, ilm, mobius, it service management, itil, performance testing, sla, sla management services, testing, wla, visibility, configuration management, metadata
    
ASG Software Solutions
Published By: Sirius Computer Solutions, Inc.     Published Date: Jul 17, 2014
To capitalize on sales opportunities through deeper insights into customer demand, CCBCC needed to crunch more data without increasing time-to-insight, while meeting existing service-level agreements.
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sirius computer solutions, ibm, application performance, storage capacity, cost of ownership, flash technology, storage, it management
    
Sirius Computer Solutions, Inc.
Published By: Safari Books     Published Date: Jun 08, 2009
ITIL Version 3 Best Practices has expanded the concept of IT service delivery from day-to-day operations of those services to the Service Lifecycle. ITIL Version 3 Best Practices includes five lifecycle phases (each with its own guidebook): Strategy, Design, Transition (which covers implementation and change), Operations and Continual Improvement.
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safari books online, government, it service management, itil, version 3, best practices, strategy, design, transition, maintenance, office of management and budget, omb, sox, sarbanes-oxley, it operations, service strategy, service design, service level management, slm, operational level agreements
    
Safari Books
Published By: Safari Books     Published Date: Jun 08, 2009
IT and business leaders today can no longer look at IT simply as a cost center, it is now a vital part of business success. Improving the efficiency of IT and improving the measurement of its impact on business performance are at the forefront of managers' concerns. Access to ITIL books can be instrumental in providing the methodology for IT improvement. Learn more today!
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safari books online, government, it service management, itil, version 3, best practices, strategy, design, transition, maintenance, office of management and budget, omb, sox, sarbanes-oxley, it operations, service strategy, service design, service level management, slm, operational level agreements
    
Safari Books
Published By: Bocada     Published Date: Aug 21, 2009
The paper then reveals a methodical, step by step process for implementing an SLA, from drawing up the initial requirements, to using the SLA to drive continuous improvements that are squarely focused on strategic business value.
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service level, sla, service level agreement, service-level agreement, business management, business value, service management, itsm, bocada, bocata
    
Bocada
Published By: HP     Published Date: Jul 08, 2009
Data deduplication technology represents one of the most significant storage enhancements in recent years, promising to reshape future data protection and disaster recovery solutions. Data deduplication offers the ability to store more on a given amount of storage and replicate data using lower bandwidth links at a significantly reduced cost. This white paper explains how deduplication technologies work in practice, the pros and cons of each approach, and when to choose a particular type.
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data, data deduplication, data dedupe, disaster recovery, data protection, storage, bandwidth, virtual library system, vls, d2d, disk to disk, san, vtl, virtual tape libraries, pacs, retention, data rate, recovery point objectives, rpos, service level agreements
    
HP
Published By: IBM     Published Date: Mar 17, 2009
IBM and PTC, leaders in product development and innovation, are offering joint solutions that combine our expertise and technology to fully support cross-enterprise product development optimization. Together, we enable companies to meet time-to-market, cost-reduction and quality requirements, in an ever-increasing, complex global marketplace.
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ibm, ptc, telelogic, product development, product innovation, joint solutions, product lifecycle management plm, return on investment, roi, ptc product development system, pds, windchill plm system, product content, intellectual property, service oriented architecture, soa, enterprise resource planning, erp, service level agreements, slas
    
IBM
Published By: IBM     Published Date: Apr 17, 2009
Optimize IT process, maximize ROI and improve service levels. The challenge facing businesses today is the need to achieve ever-higher levels of service and maximize return on investment, while simultaneously minimizing costs. This white paper reveals how IBM Maximo® asset and service management solutions help your organization run more efficiently.
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ibm maximo, asset and service management solution, optimize it, maximize roi, service lebels, service management solutions, tivoli, it business processes, service levels, ibm, service level agreements slas, key perfor¬mance indicators, kpis, it asset management, itam, it infrastructure library, itil, it asset management, itam, work management
    
IBM
Published By: HP     Published Date: May 11, 2011
This paper demonstrates how migrating to HP BladeSystem delivers significant ROI through reduction in hardware and facilities expenditures.
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hp intel, blade server, hp bladesystem, roi, it infrastructure, hardware, facilities, slas, service level agreements, vms, x86 servers, cost savings, datacenter
    
HP
Published By: EBSL Technologies Int'l     Published Date: Sep 26, 2010
This white paper provides an introduction to cloud computing.
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cloud computing, service level agreements (slas), cloud computing security, virtualization, amazon cloud, google
    
EBSL Technologies Int'l
Published By: Intacct Corporation     Published Date: Jul 13, 2011
Download the white paper "Evaluating and Contracting for Cloud Financials: Best Practice Considerations." You'll find practical advice and tips to ensure your choice is both cost-effective and right for your organization.
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intacct, daniel druker, best practices, cloud financials evaluation, business applications, productivity, cloud computing, service level agreements, roi, tco
    
Intacct Corporation
Published By: ServiceNow     Published Date: Apr 19, 2013
Providing a good online shopping experience starts with understanding customer needs and expectations in order to deliver suitable goods and services. Employees expect a similar experience with a Service Catalog. An effective business service catalog captures employee needs and communicates negotiated service offerings and service level agreements. However, hitting service level targets requires more than just listing services. It’s essential to provide an automated self-service portal and open communication.
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employee needs, service offerings, service level agreements, automation, self-service, communication
    
ServiceNow
Published By: Cisco     Published Date: Feb 13, 2015
Get CIO perspectives on the changing roles and relevance of IT teams in this report.
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cloud computing, security, compliance vulnerabilities, visibility, service level agreements, cloud technologies, data center
    
Cisco
Published By: Spectrum Enterprise     Published Date: Feb 07, 2018
Partnering with Spectrum Enterprise sustains client loyalty by instilling confidence in how the bank operates, provides superior network service level agreements that ensure minimal downtime and assures smoother state and FDIC audits thanks to cybersecurity safeguards such as built-in redundancy and private network service.
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Spectrum Enterprise
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