Infrastructure efficiency and effectiveness directly support profit and growth as competition increases in the cloud and managed service provider (xSP) market. Savvy service providers understand that storage choices have a profound impact on not only their profit and growth, but also on their customer experience and retention. They also know that storage challenges in all those areas increase exponentially with scale. Infinidat storage platforms allow service providers to build and scale differentiated, profitable solutions without worrying about storage. Infinidat technology enables unprecedented efficiency, performance, and resiliency, while flexible business models make it easy for service providers to operationalize those platform advantages—including unique co-branding and promotional opportunities as part of the Powered by Infinidat program. Cloud providers worldwide trust their businesses to Infinidat storage. This paper explores a path for service providers to unlock greater sc
Find out how companies have deployed remote access SSL VPNs to increase remote user satisfaction, improve accessibility to corporate resources, support business continuity planning, and reduce overall implementation and ongoing management costs. The white paper also covers how cloud-based SSL VPN services address high availability requirements, support unforeseen spikes in activity and optimize network performance. Lastly, learn how a single SSL VPN platform can support all your mobile access, telecommuting and partner extranet requirements to improve your ROI.
Published By: Genesys
Published Date: Dec 20, 2018
Companies across the world are innovating with artificial intelligence (AI) to improve customer experience and forge deeper relationships with customers. Through surveys and interviews with 599 executives, from large and mid-sized companies across the globe, this MIT report reveals that most customer-centric firms have already deployed AI extensively in their customer-facing operations and customer experience management processes.
Get the global report and regional spotlights on North America, Latin America, Europe and Asia to access complete results. Key insights include:
• Nearly 90% of respondents report measurable improvements in the speed of complaint resolution; 80% note enhanced call volume processing using AI
• 80% of respondents report measurable improvements in customer satisfaction, service delivery and contact center performance
• In North America, 60% of the respondents believe they will deliver a 10% or more increase in customer lifetime value in the next year
Every three years, members of the National Fire Protection Association (NFPA) meet to review, modify and add new National Electrical Code (NEC), or NFPA 70, requirements to enhance electrical safety in the workplace and the home. This year’s code review is well underway: the second draft of NEC 2020 is complete and the annual NFPA Conference and Expo is scheduled for late June.
What follows is a preview of what are, in my opinion, the most significant code changes on track to pass. In this blog, I’ll explore the reasoning for each change and the future steps the NEC may take beyond 2020 regarding:
Ground fault circuit interrupter (GFCI) protection
Service entrance equipment
Available fault current and temporary power
This is a high-level overview. In the coming months, my Eaton colleagues and I will dig deeper into each topic as part of a continuing series on the 2020 code review cycle.
In order to provide high quality, cost effective business services in complex, distributed environments, improved IT management strategies are required. Business Service Management (BSM) is a strategic approach to managing IT services in support of improved business performance.
Business Service Management (BSM) is of growing importance in the IT world. By managing IT systems according to the business services they support - like order entry, online sales, shipping, or customer service - IT is able to deliver on real business goals like providing competitive advantage, improving customer satisfaction, driving revenue growth, and increasing shareholder value.
H&S Ventures provides management services for the Anaheim Ducks hockey team and its home-ice venue—the Honda Center. This popular indoor arena hosts scores of events and concerts, and H&S oversees everything from ticket sales to marketing and finance.
H&S’s performance is measured by attendance, big-name bookings and how much fans spend on merchandise and concessions. Digital innovation plays a crucial role in creating a thrilling live experience that raises fans’ satisfaction and their average “spend.”
In the financial services industry (FSI), high-performance compute infrastructure is not optional; it’s a prerequisite for survival. No other industry generates more data, and few face the combination of challenges that financial services does: a rapidly changing competitive landscape, a complex regulatory environment, tightening margin pressure, exponential data growth, and demanding performance service-level agreements (SLAs).
Sicherheit und Performance wurden einst als separate Aspekte angesehen, für die ganz unterschiedliche Lösungen erforderlich sein sollten. Cyberkriminelle haben jedoch neue und überaus effektive Möglichkeiten gefunden, die Ihre Website in beiderlei Hinsicht gefährden. Erfolgreiche Lösungen müssen daher Sicherheitslöcher stopfen und parallel die Performance am Frontend optimieren. Wie ist das möglich? In diesem Bericht gehen wir auf browserbasierte Lösungen ein, welche gleichzeitig die Sicherheit optimieren und die Performance für den Endnutzer verbessern.
Wir untersuchen verschiedene Techniken für den Umgang mit inhaltsbezogenen Browserproblemen, wie z. B. HSTS, Inlineframe und Prefetching. Der Bericht behandelt zudem Service-Worker- und browserbasierte Skripts, die viele Sicherheits- und Performanceoptionen bieten.
Laden Sie den Bericht jetzt herunter und erfahren Sie, wie Sie Sicherheit und Performance gleichermaßen verbessern können.
The Cisco SD-WAN solution is a cloud-delivered overlay WAN architecture that enables digital and cloud transformation at enterprises. It significantly reduces WAN costs and time to deploy new services, and, builds a robust security architecture crucial for hybrid networks. Enterprises today face major user experience problems for SaaS applications on account of networking problems. The centralized Internet exit architecture is inefficient and results in poor SaaS performance. And branch sites are running out of capacity to handle Internet traffic which is a concern because more than 50% of branch traffic is destined to the cloud. More importantly there are many dynamic changes in Internet gateways and the SaaS hosting servers that lead to unpredictability in performance. The Cisco SD-WAN solution solves these problems by creating multiple Internet exit points, adding high bandwidth at branch locations, and dynamically steering around problems in real-time, resulting is an optimal SaaS
Culture has become one of the most important business topics of 2016. CEOs and HR leaders now recognize that culture drives people's behavior, innovation, and customer service: 82 percent of survey respondents believe that "culture is a potential competitive advantage." Knowing that leadership behavior and reward systems directly impact organizational performance, customer service, employee engagement, and retention, leading companies are using data and behavioral information to manage and influence their culture.
H&S Ventures provides management
services for the Anaheim Ducks
hockey team and its home-ice
venue—the Honda Center.
This popular indoor arena hosts
scores of events and concerts, and
H&S oversees everything from ticket
sales to marketing and finance.
H&S’s performance is measured
by attendance, big-name bookings
and how much fans spend on
merchandise and concessions.
Digital innovation plays a crucial role
in creating a thrilling live experience
that raises fans’ satisfaction and their
While the shift from disk to digital offers tremendous potential opportunities, it also presents a host
of new challenges for gaming companies. As the online channel grows increasingly complex and the pace
of innovation accelerates, many companies struggle to keep up. Not only are there websites and storefronts
to manage, but also real-time gaming servers, large software downloads, and live-streamed competitions and
events. Games are transforming from fixed, boxed products to dynamic, ongoing services – with frequently
updated content, in-game micro-transactions, virtual goods and social interactions. Mobile adds another
dimension to the trend, as consumers increasingly look to play on smart phones and tablets – or on multiple
screens across devices.
To successfully navigate this complex and changing landscape, gaming companies need an agile,
high- performance infrastructure that allows them to turn the Internet into a reliable and effective
online distribution channel. This requires f
In this era of digital disruption, businesses must be more agile to capture opportunities. Many viewed cloud computing technology as the way to do this, promising to address agility, scalability, and cost. But in moving to the cloud, many found that its security, compliance, and performance did not fully meet their needs. Additionally, previous common thought was public cloud is less expensive than private cloud. We now know that is not true in all cases. Savvy businesses realise hybrid IT, which includes both offpremises and on-premises services, enables better agility. After initial experience with public cloud offerings, businesses learned that many workloads are best hosted onpremises, primarily due to security, compliance, performance, control, and cost issues.
Published By: HPE Intel
Published Date: Mar 14, 2016
Innovative companies around the world have embraced a modernized, business-centric approach to IT, delivering orchestrated solutions that help achieve better business results. Now, more efficient and agile servers support this innovation by combining compute, storage, and networking resources to manage entire IT environments as programmable elements that are flexibly tailored to meet changing business demands. With HPE ProLiant Gen9 servers, you can redefine your IT infrastructure so that it’s converged, software-defined, cloud-ready, and workload-optimized. HPE ProLiant Gen9 servers can help organizations align IT infrastructures with key business outcomes: running operations efficiently, accelerating IT service delivery, and increasing business productivity and performance.
Building on 25 years of server market leadership, the HPE ProLiant Gen9 portfolio—which includes HPE OneView software for simplified, converged management—offers optimal performance, increased storage, reduced energy consumption, and greater visibility and control across IT environments. Now everyone from enterprises to small and medium businesses (SMBs) can lower the cost of IT services, reduce delivery times, and improve their overall performance to gain a competitive edge. Download this white paper to learn more about the HPE ProLiant Gen9 portfolio.
Enterprises are looking to innovations like big data, cloud-based services and mobile apps to improve decision making and accelerate business results. But legacy IT implementations—independent compute, storage and networking platforms, veneered with a hypervisor— often can’t deliver on the increased agility, scalability and price performance demands of this new era of IT.
Security and performance were once considered separate issues requiring very different solutions. But now that malicious hackers have discovered new and better ways to affect both aspects of a website, you need solutions that can plug security holes while enhancing frontend performance. How is that possible? In this report, we explore browser-based solutions that can beef up security and enhance end-user performance in one stroke.
This report examines several techniques for dealing with third party content issues in the browser, including HSTS, iframe, and prefetch. It also dives into service workers and browser-based scripts that provide many security and performance options.
Download it now and learn how you can jointly improve security and increase performance.
Published By: Broadsoft
Published Date: May 25, 2017
There is a lot of industry buzz about Key Performance Indicators (KPIs), but most contact centers currently focus on only one or two core KPIs, such as “Service Level,” and are only equipped to optimize these KPIs locally. Few contact centers have the tools to manage performance globally.
Cisco engaged Miercom to conduct a competitive analysis of its Catalyst 2960-X switch versus two comparable Hewlett-Packard switches from the 2920 and 5120 product families. Miercom executed comprehensive hands-on testing and evaluated the performance of some widely deployed features that are critical for reliable functioning of enterprise networks. The test methodology focused on specific areas in which Cisco believed there were key competitive differentiators between the products. Test results validated include throughput, latency, energy efficiency, stacking, LACP load balancing and Quality of Services (QoS) performance. Miercom found that the Cisco Catalyst 2960-X demonstrated superior performances against the competitive switches in the tests featured in this report.
Published By: Equinix
Published Date: May 28, 2015
This infographic provides information on how Performance Hub is designed to improve the performance of your entire network while simplifying your infrastructure and lowering your Total Cost of Ownership.
LinuxONE from IBM is an example of a secure data-serving infrastructure platform that is designed to
meet the requirements of current-gen as well as next-gen apps. IBM LinuxONE is ideal for firms that
want the following:
? Extreme security: Firms that put data privacy and regulatory concerns at the top of their
requirements list will find that LinuxONE comes built in with best-in-class security features
such as EAL5+ isolation, crypto key protection, and a Secure Service Container framework.
? Uncompromised data-serving capabilities: LinuxONE is designed for structured and
unstructured data consolidation and optimized for running modern relational and nonrelational
databases. Firms can gain deep and timely insights from a "single source of truth."
? Unique balanced system architecture: The nondegrading performance and scaling capabilities
of LinuxONE — thanks to a unique shared memory and vertical scale architecture — make it
suitable for workloads such as databases and systems of reco
Your online audience expects fast, flawless, secure experiences on any device in any location, every time. But whether you are delivering videos, your website, music, software or games, ensuring engaging online experiences from an increasing variety of devices around the world is a huge challenge.
Content delivery networks (CDNs) can significantly improve the user experience of your online audiences. But not all CDNs deliver the same level of service. Dos and Don’ts of Evaluating and Deploying a CDN provides tips on how to determine what is most important to your organization and how to choose a CDN that meets your needs.
Download this guide to learn:
The four major performance factors that can affect user experience
Why speed alone isn't an accurate measure of performance
How a content audit can identify performance bottlenecks
The role content storage can play in reducing costs and latency
How to decide what features are most important to your business
Le mode de gestion traditionnel du cycle de vie des PC est inefficace autant que coûteux et chronophage pour votre entreprise. L’offre PCaaS (PC as a service) de Dell EMC vous permet de transformer l’approche de gestion de l’infrastructure IT de votre entreprise.
La technologie PCaaS vous donne accès à un portefeuille de périphériques clients maintes fois récompensé pour leurs performances et leur qualité. Nous avons développé pour chacun des rôles définis des composants matériels conçus pour répondre à leurs besoins spécifiques. En savoir plus sur les solutions Dell en collaboration avec Intel®.
In order to keep pace with the growth of business mobility without falling prey to its potential risks, IT must be able to efficiently address complex issues ranging from service provisioning, device procurement, and security oversight. Why? Information workers need access to often sensitive information across a wide range of business applications and devices from wherever they are. In other words, security and privacy policies that doesn’t impede end-user productivity will empower workers and boost their performance.
Download this whitepaper to learn more about Dell solutions powered by Intel® such as how to boost your workers performance.
DatacenterDynamics is a brand of DCD Group, a global B2B media and publishing company that develops products to help senior professionals in the world's most ICT dependent organizations make risk-based infrastructure and capacity decisions.
Our portfolio of live events, online and print publishing, business intelligence and professional development brands are centred on the complexities of technology convergence. Operating in 42 different countries, we have developed a unique global knowledge and networking platform, which is trusted by over 30,000 ICT, engineering and technology professionals.
Data Centre Dynamics Ltd.
102-108 Clifton Street
London EC2A 4HW