Remember that the idea behind a help desk is to get users back online as quickly as possible when problems occur. Tracking problems and requests in tickets is a fine start, but a good help desk management solution can do much, much more.
When it comes to end-user service, however, cutting corners can really prevent us from getting the job done. This whitepaper will explain why it's so important to have basic processes to help run a successful business.
So given the tough economic times, what else can IT do to deliver more value to the business? Are there potential blind spots within the IT organization that could destroy a carefully planned budget? Does your company have an active SAM program?
In this Quest white paper, discover best practices for a successful post-migration operation. See why you MUST have the same level of post-migration planning that you had for pre-migration, and learn four key aspects of post-migration management.
In this Quest white paper, learn about the benefits - and hazards - of email migration. Then, discover the importance of a solid migration strategy, and get several pre-migration steps critical to your project's success. Read this paper today.
In this Quest white paper, get best practices for leveraging native Active Directory (AD) auditing from Microsoft MVP Darren Mar-Elia - and see what auditors are looking for! He also explores third-party solutions that can enhance native AD auditing.
In this four-part eBook, get a better understanding of the real-world issues associated with IT compliance, how they affect the business, and how you can simplify your compliance challenges. Get your copy today.
Is your business reactively implementing compliance? You're wasting time and money - get proactive! In this Quest white paper, see how centralized monitoring and reporting is more secure, saves money and helps you adapt and manage compliance needs.
One of the biggest complexities in desktop management is the fact that no organization has a single desktop configuration and need. There should and there is a better way. Download this whitepaper to find out more.
The aim of this document is to highlight ways in which ScriptLogic solutions can be used to bring Microsoft Windows-based IT systems into line with the requirements of the Payment Card Industry (PCI) Data Security Standard.
DatacenterDynamics is a brand of DCD Group, a global B2B media and publishing company that develops products to help senior professionals in the world's most ICT dependent organizations make risk-based infrastructure and capacity decisions.
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