Your essential guide to making a great user experience. Create more love for your business with our 12 top tips. A good experience means more sales. A bad experience will not only stop you converting customers, but will effect your reputation as a brand. Many websites offer the same or similar products and services—if your shopper can’t find what they’re looking for easily, they’ll simply move on to the next site. Alongside our partner and e-commerce expert INVIQA, we’ve compiled our 12 top tips to help refresh your website’s usability. These little changes are easy to implement and could make a big impact to your conversion rates.
Do you know your people as well as you know your customers? Your people’s expectations and the way they work is changing. Employees are more diverse, mobile and technologically-savvy than ever before. HR processes are changing from focusing on transactions to knowing and engaging people. Just as sales and marketing teams use data to develop actionable and informed insights about their customers, you need to do the same in HR to know your people. Everything, from attracting and keeping the best talent, to creating better workplace experiences and increasing employee engagement and productivity, depends on smarter decisions. These in turn rely on more actionable insights. These are only possible through accurate HR data and analytics. They are vital to address the people challenges you face, so you can make smarter decisions.
Published By: Zendesk
Published Date: Jan 19, 2018
Customers are more technically savvy than ever and have come to prefer the DIY approach to solving their issues and answering their own questions. Years of research by ICMI has confirmed that customers prefer to resolve issues themselves and within their channels of choice. Furthermore, customers only seek direct interactions when they unsuccessfully exhaust their self-service options. This is backed up by data from American Express, which found that 48% of consumers prefer to speak with a customer service rep when dealing with complex issues, but only 16% prefer the same contact for simple issues. The goal of this paper is simple: We want to help you build an all-in-one knowledge base, community, and customer portal. All of which can be accomplished with a help center like Zendesk Guide.
Published By: MuleSoft
Published Date: Jan 16, 2018
To achieve efficiencies in today’s turbulent economic climate, government entities need to integrate legacy applications with modern systems and web services. Orchestration between multiple systems across various departments and municipalities is needed to deliver quality public services. At the same time, public sector agencies face aggressive timelines and budget constraints, changing constituent needs, and open source policies. Learn how utilizing a lightweight, standalone Enterprise Service Bus (ESB) enables government entities to meet these key challenges and deliver vital public goods while cutting costs.
Evalute important decisions:
Achieving efficiencies in today’s turbulent budgetary environment
Time to Delivery and Budget Constraints
Constituent Needs and Public Value
Open Source Policies & Initiatives
The Software Architecture for Government
Learn to deliver projects within tight schedules and fiscal constraints - download now.
Published By: Microsoft
Published Date: Jan 09, 2018
Für Vertriebsorganisationen bedeutet die Ansprache, Gewinnung und Bindung von Kunden mehr als nur die Steuerung von Kontaktpunkten. Vielmehr zählt alles zwischen persönlichen und digitalen Kontakten dazu, und das gesamte Unternehmen sollte an der Kundenbindung beteiligt sein. Durch produktive Verbindungen und Beziehungen, die aufgebaut und gepflegt werden, können Sie das Vertrauen und Markenbewusstsein bei Ihren Kunden steigern.
As organizations develop next-generation applications for the digital era, many are using cognitive computing ushered in by IBM Watson® technology. Cognitive applications can learn and react to customer preferences, and then use that information to support capabilities such as confidence-weighted outcomes with data transparency, systematic learning and natural language processing.
To make the most of these next-generation applications, you need a next-generation database. It must handle a massive volume of data while delivering high performance to support real-time analytics. At the same time, it must provide data availability for demanding applications, scalability for growth and flexibility for responding to changes.
Published By: Red Hat
Published Date: Dec 15, 2017
Although many organizations still use traditional storage appliances, they don’t offer the agility needed by containerized environments. Containers are highly flexible and bring incredible scale to how apps and storage are delivered; traditional storage can be the bottleneck that stops this progress. The underlying storage should be highly elastic, easily provisioned by developers and admins, and, ideally, managed using the same orchestration framework (like Kubernetes).
There’s a reason why web application firewalls have been getting so much attention lately. It’s the same reason we keep hearing about major security and data breaches left, right, and center. Web application security is difficult—very difficult.
Published By: Lookout
Published Date: Dec 07, 2017
How to think about the risk to data from the mobile ecosystem
Mobile devices, even those that are corporate owned, are personal. Your CEO uses the same smartphone to send confidential emails, snap family photos, inspect customer records, get directions to meetings, and scrutinize financial reports. Every employee in your organization does the same thing. Your organization's critical data is constantly being accessed by mobile devices, and once it leaves the network you have no visibility into where it goes, and little or no ability to enforce your security policy to protect it.
Your organization’s sensitive data has made the mobile ecosystem the new frontier for a wide spectrum of risk that every CISO must now understand. Take a deep dive into all twelve elements of the Mobile Risk Matrix in the interactive table below.
Published By: Oracle OMC
Published Date: Nov 30, 2017
Since the theme of this brief is to keep things simple, let’s be as simple and plain as possible: The customer experience (CX) is broken because the marketer experience is broken.
However, it’s not entirely marketing’s fault. Legacy technology provides only a distorted view of the customer. That’s what creates the broken experiences. It’s the same technology that—while providing rich behavioral, demographic, and preference data—does not allow for silos of data to be shared across channels.
Published By: Oracle OMC
Published Date: Nov 30, 2017
In a new study by Forbes Insights and sponsored by Oracle Marketing Cloud, 60% of brand and agency executives say their roles and responsibilities have changed significantly over the past two years. As a result, both groups are reengineering their internal organizations and forging new ways of working with their respective agency or brand counterparts. At the same time, the research found that technology is ingrained in marketing operations and, perhaps most
significantly of all, agency and brand stakeholders are challenging themselves to analyze and apply consumer data in more sophisticated ways. Some are even hiring data scientists and others outside of the traditional marketing discipline to help in these efforts.
Der Entwicklungsprozess wird mit zunehmender Komplexität mehr und mehr zum Schlüsselfaktor für Erfolg oder Misserfolg neuer Produkte. Wie aber bringt man Mechanik, Elektronik und Software optimal zusammen?
In today’s market, discrete manufacturers must stay focused on traditional objectives — increasing uptime and throughput in the plant and closely managing costs throughout their operations. At the same time, they must also create and offer more integrated products and services and even new business models to enhance the customer experience. These new offerings incorporate increasing amounts of technology — including Internet of Things. Indeed, by 2018, nearly one-third of industry leaders will be disrupted by competitors that are digitally-enabled. For manufacturers, this IDC white paper examines the current and future Internet of Things (IoT) imperative for the following discrete manufacturing industries: automotive, aerospace and defense, high tech, and industrial machinery. We highlight IoT-enabled scenarios — those possible both now and in an Industry 4.0 future with smart manufacturing.
Published By: IBM APAC
Published Date: Nov 22, 2017
A user initiates the call and selects the source language, such as Spanish. (In this example, assume that the target language is set to English.) As the user is talking to the support representative, the audio is converted to text using the Speech to Text service. Then using Language Translator, the text is translated to English.
English language text is then sent to the Text to Speech service as input. The output audio message is what the support representative hears. All of this happens in near real time. The text from Speech to Text and the Language Translator service also can be stored in a database for analytics. The same process is repeated in reverse for the audio message sent by support personnel.
Mimecast Cloud Archive has long set the industry standard for enterprise information archiving, helping to keep corporate knowledge available, protecting and preserving it while simplifying management and administration.
By aggregating data across multiple platforms, organizations gain long-term business insights and create a secure, digital corporate memory while at the same time reducing costs and risks for legal and compliance teams. IT teams can reduce administrative overhead with streamlined management and simplified data recovery. Anytime, anywhere access to archive data improves employee productivity and efficient workflow efficiency.
Customers can rest assured that their data is always-available, always-replicated and always-safe.
Finance teams today are working harder than ever before. The demands of the global and digital economy have multiplied the finance function’s core responsibilities. At the same time, CFOs are expected to partner with their C-suite colleagues to shape long-term business strategy. When finance chiefs do their jobs well, they make a powerful impact, not only within their own department but also on their company’s overall performance amplifying their importance to the enterprise.
Die Application Economy hat sich fest etabliert, denn mittlerweile hängt unser gesamtes Leben von vernetzten Anwendungen ab, die auf einer Vielzahl unterschiedlicher Geräte und Systeme und in On-Premise- wie auch Cloud-basierten Infrastrukturen laufen.
Bei einem Software-definierten Rechenzentrum (Software-Defined Data Center, SDDC) handelt es sich um einen ganzheitlichen Ansatz für die Einrichtung besserer Rechenzentren. In der grundlegendsten Form ist ein SDDC eine Kombination aus virtuellen Rechnerressourcen und Software-definierten Speicher- sowie Netzwerksystemen, häufig ergänzt um übergreifende Sicherheitsfunktionen. Mit anderen Worten: Das SDDC fasst nicht nur alle üblicherweise physischen Rechner-, Speicher- sowie Netzwerkaspekte zusammen und automatisiert diese, sondern trägt zusätzlich auch zur Verbesserung der Sicherheit bei.
The Path to Predictive Analytics and Machine Learning This Ebook will be your guide to building and deploying scalable, production-ready machine-learning applications. Inside, you will find several machine learning use cases, code samples to help you get started, and recommended data processing architectures.
Data Warehousing in the Age of Artificial Intelligence This Ebook will guide you through building and deploying scalable, production-ready artificial-intelligence applications. Inside, you will find several artificial intelligence use cases, code samples to help you get started, and an outline of high throughput data processing architectures necessary for developing AI applications.
Published By: Cisco EMEA
Published Date: Nov 13, 2017
In the not so distant past, the way we worked looked very different. Most work was done in an office, on desktops that were always connected to the corporate network. The applications and infrastructure that we used sat behind a firewall. Branch offices would backhaul traffic to headquarters, so they would get the same security protection. The focus from a security perspective was to secure the network perimeter. Today, that picture has changed a great deal.
Saubere Luft steht im Fokus vieler Umweltschutzmaßnahmen und ist für industrielle Fertigungsprozesse Thema Nummer eins. Entstaubungsanlagen und die eingesetzten Filtermedien sind alles andere als triviale Technik. Deshalb arbeiten wir, Filtration Group (ehemals MAHLE Industriefiltration) zusammen mit unseren Schwesterunternehmen Clear Edge CFE GmbH und Filtrair B.V. seit über 50 Jahren an der Optimierung von Entstaubungsanlagen und Luftreinhaltungssystemen, um für Sie die optimale Lösung zu finden und Ihre Umwelt sauberer und produktiver zu gestalten. Die Planung, Entwicklung und Produktion wirtschaftlicher, energieeffizienter und hochwirksamer Filtersysteme steht bei uns seit jeher im Fokus.
In unserem Whitepaper erfahren Sie, welche weiteren Vorteile der Einsatz unserer Kompaktfilter für Sie bringt und wie Sie mit dem Einsatz der richtigen Filter für Ihren speziellen Anwendungsfall Ihren Betrieb effizienter gestalten können.
Imagine the benefits that a VDI environment could realize during a boot storm. All the VMs are based on the same template, and therefore they all have the same set of files during initial boot. Normally, 100 VMs all booting at the same time would require a significant number of HDDs, but with this hyperconverged infrastructure platform, the first VM to boot reads the block off the HDD, which promotes that block into cache. Now the next 99 VMs can all access that same block from cache. That’s a 100:1 IOPS reduction on the IOPS-bound disks.
Microservices are a type of software architecture where large applications are made up
of small, self-contained units working together through APIs that are not dependent
on a specific language. Each service has a limited scope, concentrates on a particular
task and is highly independent. This setup allows IT managers and developers to build
systems in a modular way. In his book, “Building Microservices,” Sam Newman said
microservices are small, focused components built to do a single thing very well.
DatacenterDynamics is a brand of DCD Group, a global B2B media and publishing company that develops products to help senior professionals in the world's most ICT dependent organizations make risk-based infrastructure and capacity decisions.
Our portfolio of live events, online and print publishing, business intelligence and professional development brands are centred on the complexities of technology convergence. Operating in 42 different countries, we have developed a unique global knowledge and networking platform, which is trusted by over 30,000 ICT, engineering and technology professionals.
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