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Results 476 - 500 of 1092Sort Results By: Published Date | Title | Company Name
Published By: Oracle     Published Date: Feb 21, 2018
Over the last decade we have seen the dramatic increase in adoption of Mobile as an engagement channel for consumers and employees within the enterprise. What we are seeing now is the emergence of messaging through channels like FB Messenger, WhatsApp, WeChat, Slack, SMS, as a dominant engagement channel. Over 4.1 Billion users around the world are on instant messaging apps, adopted a rate that was much faster than on social networks. What makes these channels the default choice is the expected instant response if the other person is on or the push notification that triggers the person on the other side to respond immediately. These users that use instant messaging channels to converse with their friends and family want to use the same familiar user experience and channel to instantly communicate with the enterprise. These channels are doing to apps what browsers did to client server apps i.e. these channels are rapidly becoming the next browser. This is leading to the innovations in c
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Oracle
Published By: Staples     Published Date: May 24, 2016
Your company wouldn’t be the same without the right IT strategy. You know it, and they know it. Protecting your infrastructure from failure should be a top priority — not just to prevent catastrophes, but to keep IT driving the business forward. Download the white paper Driving Efficiency and Savings with IT Asset Lifecycle Management to learn how to keep your uptime up and your downtime down.
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it asset lifecycle management, asset failure
    
Staples
Published By: Genesys     Published Date: Jun 13, 2018
In today’s digital world, the messaging and texting that have become a prominent part of most people’s lives are a form of asynchronous messaging. These are a simple, convenient method of communication for people on the go, with varied time in response based upon intrigue and urgency. Asynchronous messaging has become so ingrained in consumers’ lives, an expectation has evolved that businesses should be able resolve issues just as quickly and easily, and on the customer’s timetable. To keep up with consumer expectations and offer differentiated customer experiences, there is a strong case for implementing capabilities where messages can be fielded by bots using artificial intelligence, with a human touch through skilled representatives, or a combination of both within the same conversation, without losing context. Download this white paper to learn about: • 6 benefits to asynchronous messaging in B2C customer experience and operations • Incorporating asynchronous messaging into your u
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customer service, operations, asynchronous, messaging, customer expectations
    
Genesys
Published By: Genesys     Published Date: Feb 12, 2019
Alors que les plateformes cloud gagnent en maturité, les entreprises sont de plus en plus ouvertes à lidée d’y migrer leurs systèmes critiques. Pour réduire leurs coûts bien sûr, mais aussi pour devenir plus agiles et plus évolutives. Comment concrétiser toutes ces promesses ? Et surtout, quelles sont les actions à engager pour enclencher l’inévitable migration de votre centre de contact ? Sachant qu’un parcours client de qualité commence par le choix du bon partenaire, en savez-vous suffisamment sur les différents fournisseurs sur les rangs pour prendre une décision éclairée ? Quels sont les besoins et contraintes de votre entreprise ? Quelles fonctionnalités propose votre fournisseur ? Vos cultures sont-elles compatibles ? Notre eBook vous invite à découvrir les 10 critères essentiels de sélection de votre partenaire pour réussir la migration de votre centre de contact dans le cloud.
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Genesys
Published By: Zendesk     Published Date: Jan 19, 2018
Customers are more technically savvy than ever and have come to prefer the DIY approach to solving their issues and answering their own questions. Years of research by ICMI has confirmed that customers prefer to resolve issues themselves and within their channels of choice. Furthermore, customers only seek direct interactions when they unsuccessfully exhaust their self-service options. This is backed up by data from American Express, which found that 48% of consumers prefer to speak with a customer service rep when dealing with complex issues, but only 16% prefer the same contact for simple issues. The goal of this paper is simple: We want to help you build an all-in-one knowledge base, community, and customer portal. All of which can be accomplished with a help center like Zendesk Guide.
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customer support software, customer service tool, customer relationship, multichannel support tool, customer support vendor evaluation, knowledge base management, help desk software, help desk portal, help center, ticketing system, support ticketing, customer support agent
    
Zendesk
Published By: Juniper Networks     Published Date: Feb 05, 2018
Data center requirements are shifting as the business environment evolves to leverage new technologies. Organizations are turning to multicloud environments comprising a mix of private cloud, public cloud, and on-premise infrastructure to best address their unique needs. Understandably, this shift is putting a renewed emphasis on security, automation, orchestration, and agility. IT leaders are responding by building and deploying multicloud data center networks that leverage automation and software-defined networks (SDN) as a cost effective means of providing dynamic network control. Of course, while many organizations are recognizing the need for a data center upgrade, not all have the same drivers. All, however, need to make a business case for the investment. Here are four common inflection points that can help you to justify the need for data center upgrades that support business goals.
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network, performance, data, security, efficiency, iot
    
Juniper Networks
Published By: Progress     Published Date: Jan 22, 2019
Your consumers are multichannel mavericks. With the right content management system, marketers can create meaningful, multi-channel journeys. Delivering a compelling, personalized customer journey across multiple digital touchpoints has never been more important. At the same time, it’s also never been so complex—many organizations struggle to personalize their campaigns and build cohesive multichannel experiences that can engage prospects anytime, anywhere. With creativity and the right content management system at your side, you can create meaningful, multichannel journeys. Watch this webinar to learn more.
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Progress
Published By: WorkBook from Deltek     Published Date: Apr 26, 2018
What is it that intrigues you about project work? If you’re like many people, there’s a lot of appeal in the variety of the challenges, the different clients, and the diversity of needs. As they say, it’s the spice of life! For you, and others who work in the way you do, project work sure beats doing the same thing day in and day out.
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professional, services, automation, project, workflow
    
WorkBook from Deltek
Published By: Spectrum Enterprise     Published Date: Jun 05, 2017
FRONTEO provides end-to-end project management, litigation consulting and eDiscovery solutions for a global base of law firms and corporations. To meet customers’ time-critical information needs, Chief Operating Officer David Wilner, requires connectivity and data center solutions that can handle hundreds of terabytes of data—reliably and at top speeds. That’s why, by 2013, Wilner could no longer tolerate the reliability issues he was having with the company’s previous network provider. In search of a better partner, Wilner’s team chose Spectrum Enterprise. Unlike other providers who, Wilner felt, take little accountability for network reliability, he appreciated that— same as FRONTEO itself—Spectrum Enterprise offered a true end-to-end solution.
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Spectrum Enterprise
Published By: Entelo     Published Date: Sep 06, 2017
Today’s most successful organizations are thoughtfully assembled by highly empowered talent teams. These talents teams – driven by data, designed for engagement, and led by a breed of globally diverse leaders – are not the same talent teams of years past. They hold a place at the executive table and are critical to accomplishing key company business objectives. They represent the new generation of talent acquisition.
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Entelo
Published By: Inspirus     Published Date: Oct 04, 2017
When we set out to conduct this study, we thought there would be quite marked differences between needs and expectations of employees from different countries and generations. In the end, we found that to be untrue." Sodexo Benefits and Rewards Services conducted a study across five countries comparing Millennials and non-Millennials in the workplace and found that the top five expectations of each group were exactly the same: Security and protection for their future, health and family Manage own time/work-life balance Monetary recognition for personal contribution Career development, regular and ongoing feedback Personal development inside as well as outside of the workplace Read the study now to learn more!
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Inspirus
Published By: DocuSign UK     Published Date: Aug 08, 2018
"Many financial services firms have automated the vast majority of key processes and customer experiences. However, the “last mile” of most transactions – completing the agreement– far too often relies on the same inefficient pen-and-paper processes of yesteryear. Digitising agreements using DocuSign lets you keep processes digital from end to end. Completing transactions no longer requires documents to be printed and shipped, and re-keyed on the back end. Read the whitepaper to learn how leading financial services organisations use straight-through processing by automating the last mile of business transactions to: - Speed processes by 80% or more, often going from days or weeks to just minutes - Reduce NIGO by anywhere from 55% to 93% - Achieve a 300% average ROI "
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DocuSign UK
Published By: Anaplan     Published Date: Aug 28, 2018
The findings of FSN’s Innovation in the Finance Function global survey prove insightful and compelling—and highlight the critical role that innovative planning technology plays in the field of finance. Organizations today are evolving their operating models in conjunction with rising globalization, the value of big data, technological advances, regulatory changes, and demographic shifts. They are also in pursuit of business growth with the same or—in some cases—fewer resources than before.
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innovation, finance, function, global, study
    
Anaplan
Published By: Anaplan     Published Date: Sep 07, 2018
Sie können sich sicherlich noch an den Planungsprozess der letzten Jahre erinnern. An die vielen Spreadsheets, die vielen Überstunden und die Tatsache, dass die Pläne der verschiedenen Unternehmensbereiche und Abteilungen nicht wirklich miteinander vernetzt waren. Lesen Sie nach, warum Sie sich nicht mehr auf altmodische, unübersichtliche und überkomplizierte Spreadsheets verlassen sollten, wenn es um Ihre Planung geht. Anaplan wurde in der Studie “The Planning Survey 2017” von BARC in 21 von insgesamt 31 Bewertungskategorien auf den 1. Platz gewählt. In den übrigen 10 Kategorien hat Anaplan den 2. Platz erreicht – zum Teil weit vor den anderen Mitbewerbern. Speziell in den Kategorien “business benefits”, “planning functionality”, integrated planning” und “flexibility” konnte Anaplan durch erste Plätze überzeugen. Laden Sie sich Ihr persönliches Exemplar der Studie herunter und lesen Sie selbst nach, warum Anaplan so herausragende Ergebnisse bei den Anwendern erzielen konnte.
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Anaplan
Published By: Anaplan     Published Date: Sep 07, 2018
The findings of FSN’s Innovation in the Finance Function global survey prove insightful and compelling—and highlight the critical role that innovative planning technology plays in the field of finance. Organizations today are evolving their operating models in conjunction with rising globalization, the value of big data, technological advances, regulatory changes, and demographic shifts. They are also in pursuit of business growth with the same or—in some cases—fewer resources than before.
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Anaplan
Published By: Anaplan     Published Date: Apr 24, 2019
Wir haben über 1.000 Planungsexperten auf der ganzen Welt befragt. Sehen Sie in diesem zusammenfassenden Booklet auf einen Blick, was wir erfahren haben.
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Anaplan
Published By: Ahead     Published Date: Nov 15, 2018
If your business is like many other organizations that are in the process of enabling a Microsoft Azure public cloud platform, then you might be struggling with the guardrails needed to secure and manage cost, while at the same time enabling flexibility for the teams consuming cloud services. While the Azure platform is already very secure, it also allows a great deal of flexibility in configuration. In order to avoid accidentally creating security holes and out-of-control spend, a Governance Framework is required. We created the AHEAD Azure Governance framework to allow enterprises to develop and maintain a fully optimized, and secure environment. The resulting framework will be tailored to your organization’s specific business and compliance needs, as every enterprise is different. This guide will introduce you to the components of this necessary Azure Foundational Governance Design.
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Ahead
Published By: Ephesoft     Published Date: May 31, 2018
With the digitization of modern life, consumers have come to expect the same kind of real-time response and control from mortgage companies as they have experienced in other aspects of their lives. As a result of pervasive services like two-day or even same-day delivery from Amazon Prime, TV On Demand and made-to-order Nikes, consumers expect underwriters to process loans and communicate with them in a similarly personalized, real-time way. In response, traditional mortgage originators are transitioning legacy processes to compete with the game-changing speed of born digital disruptors like Rocket Mortgage and Better.com. This infographic outlines the eight technology trends that are top-of-mind for leading lenders.
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Ephesoft
Published By: HireVue     Published Date: Aug 10, 2018
How job seekers discover jobs has changed drastically over the last 50 years. Few people comb through their local Classifieds, or apply door-to-door today. How they get those jobs has not changed. Job seekers might not shop their resumes door-todoor anymore, but they put that same information into a job application. Applicants that hit the role’s preferred requirements are scheduled for a phone screen, and some are brought in for an interview with the hiring manager.
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HireVue
Published By: HireVue     Published Date: Mar 01, 2019
Time to fill has nearly doubled in the last 10 years. Fewer candidates are on the market, and those that are don’t stay there long. Imagine if you could achieve same day hiring - a zero day time to fill. IN THIS EBOOK, YOU'LL LEARN: • How to achieve a zero day time to fill, filling requisitions the same day they open • Why you don’t need to sacrifice hiring speed for new hire quality • The simple tech stack that empowers same day hiring • How to earn the necessary buy-in from hiring managers • You’ll also see this approach in action at two different companies, and how they achieved a zero day time to fill. Download the free eBook now
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HireVue
Published By: PGi     Published Date: Jul 03, 2018
Most large companies have already made investments in tools that make video webcasting possible. Video is the most vibrant and intimate medium that executives can use to convey information to large, far-flung internal audiences. Video helps keep employees on the same page about company branding, strategic direction, and externally-facing stories and messaging. It facilitates the transparency and authenticity that today’s employees demand. CEOs of large, global corporations are frequently the catalyst for enterprise live streaming because they know they can use it to make a powerful and personal connection with tens of thousands of remote employees—efficiently and cost-effectively. They support using technology to foster communication and transparency, leading to a more engaged, productive workforce. They recognize the power of video. And they see how engaged, satisfied employees can collectively strengthen their company’s competitive advantage and enhance their bottom line. If your CEO
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PGi
Published By: PGi     Published Date: Oct 01, 2018
You wouldn’t hold a critical investor call, customer event or shareholder’s meeting in your office bullpen. So why would you host an important virtual event on a platform intended to support small-group collaboration and teamwork? Frost & Sullivan research shows that two-thirds of companies use web conferencing on a regular basis for project collaboration. We also know that more and more of them are turning to the same solutions to host webinars for critical internal and external events. While web conferencing solutions can be used to support large-group or strategically important meetings, webinar technology is designed specifically for that purpose and will almost always deliver a better experience and a higher return on investment. Webinar tools deliver a wealth of features to help companies gain better insights into attendee sentiment for better investor relations, employee and customer experience, and lead generation and qualification: • Integrated video draws higher levels of int
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PGi
Published By: Global Software     Published Date: Aug 13, 2018
Humans excel at tasks that require creativity, the opportunity to respond to the unexpected, and general attentiveness to the surrounding environment. Technology and machines, on the other hand, are built to process a lot of information quickly without getting bored; technology reliably completes the task it is assigned without deviation. The most powerful approach to adding technology to a team takes the strengths of both humans and technology into account and from that, creates a superior, collaborative system. For example, reporting software such as Spreadsheet Server and Atlas for Dynamics AX/365 by Global Software, Inc. both serve as machine learning intelligence that uses automation to reduce errors, while at the same time preserving humans’ ability to create reports and outcomes from the data the way they need to see it.
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technology, machines, dynamics, global, software
    
Global Software
Published By: BetterUp     Published Date: Dec 05, 2018
"Workday has grown at a rapid pace since the company’s inception. Though this growth was indicative of the company’s success, it had an unintended side effect. Workday faced the same challenge experienced by nearly every high growth company: a tension between growth and culture. The company needed a way to bring all of its employees into its values system quickly, and ensure that people leaders were truly growing and leading in alignment with Workday’s culture. The company also needed a way to help people leaders newer to management learn and on-ramp quickly, in alignment with the speed of the business. One of the steps Workday took to protect and nurture its special culture was reaching out to BetterUp to try out its leadership coaching. In partnership with Workday, BetterUp introduced an initial pilot program focused on people managers, with the goal of helping Workday support and grow its people leaders in the future. "
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BetterUp
Published By: TIBCO Software     Published Date: Feb 01, 2019
The current trend in manufacturing is towards tailor-made products in smaller lots with shorter delivery times. This change may lead to frequent production modifications resulting in increased machine downtime, higher production cost, product waste—and no need to rework faulty products. To satisfy the customer demand behind this trend, manufacturers must move quickly to new production models. Quality assurance is the key area that IT must support. At the same time, the traceability of products becomes central to compliance as well as quality. Traceability can be achieved by interconnecting data sources across the factory, analyzing historical and streaming data for insights, and taking immediate action to control the entire end-to-end process. Doing so can lead to noticeable cost reductions, and gains in efficiency, process reliability, and speed of new product delivery. Additionally, analytics helps manufacturers find the best setups for machinery.
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data, product, manufacturers, manufacturing, processes, technologies, analysis, quality, machine, analytics
    
TIBCO Software
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