The survey findings paint an interesting picture - and an interesting disconnect. The very features that businesses are demanding before they will move to a SaaS solution (such as proven cost-effectiveness advantages over on-premise solutions) are benefits that many businesses are already enjoying from their SaaS solutions.
All SaaS help-desks are not created equally. From basic ticket logging to full-featured, enterprise-grade service management solutions, there truly is something for everyone. Learn more about the key factors in deciding between a comprehensive or a slimmer selection for your organization.
Help Desk software as a service is attractive to many IT departments. It offers the same benefits of traditional IT help desk solutions, in addition to reducing capital expenses, accelerating implementation, and providing easier upgrades. This paper explores considerations for implementing IT service management in-house or as a service.
What happens when you take best practices for IT service management (ITSM), add technology to support those practices, and then throw social media into the mix? BMC explores how best-in-class organizations are leveraging these to drive user satisfaction and organizational success. Download the white paper now.
Tired of dealing with ID10T errors? Wouldn't life be easier if you reduced the number of ID10T errors and focused more on the critical issues?
HP Service Anywhere seamlessly connects service quality, customer satisfaction and staff efficiency through its easy-to-use social collaborative capabilities. The only service desk with embedded Big Data technology, HP Service Anywhere delivers connected intelligence to IT and business users to support proactive problem solving and actionable analytics.
What happens when you take best practices for IT service management (ITSM), add technology to support those practices, and then throw social media into the mix? BMC explores how best-in-class organizations are leveraging these to drive user satisfaction and organizational success.
It has been said that you canít manage what you canít measure, and you must measure what really matters. New service delivery models for IT service management, such as software as a service (SaaS), as well as emerging communications channels for support that include social media, will require some changes to the way you traditionally measure the effectiveness of your services. Thatís why you should reexamine your service metrics as you begin to rely more heavily on SaaS, social media, and a more services-oriented approach to IT delivery.
According to Gartner, 50 percent of all new IT service desk tool purchases will utilize the cloud model by 2015. Yet service delivery via the cloud can adversely affect ITís ability to meet an organizationís requirements. The adoption of cloud-based solutions demands that the business take a look at the skills needed for success, the delivery channels that must be realigned, and the potential effects on the business. With these issues in mind, is it worth venturing into the cloud?
The market has been and will continue to be inundated with a plethora of IT service management (ITSM) vendors creating solutions dedicated to supporting cloud-based service management. In this article, we discuss why this is the case, as well as the benefits an organization can achieve by moving to a cloud-based environment.
The nature of todayís business climate means that now, more than ever, companies look for any business advantage that helps them stay ahead of the competition. Often, that means companies take such steps as creating innovative products, increasing and maintain customer loyalty, and implementing cost-control measures to realize distinct advantages.
Leading industry analysts point to two areas internally where companies can achieve the best possible advantages, by focusing on a companyís workers and work processes.
Published By: Quocirca
Published Date: May 14, 2008
The software as a service (SaaS) delivery model has matured to such an extent that there is now an on-demand component to most software applications, whether it is online help, automated updates or the main application engine. At the same time, many vendors are realizing that to provide a satisfactory end user experience, total reliance on a web browser is not always enough and a desktop component is often needed.
DatacenterDynamics is a brand of DCD Group, a global B2B media and publishing company that develops products to help senior professionals in the world's most ICT dependent organizations make risk-based infrastructure and capacity decisions.
Our portfolio of live events, online and print publishing, business intelligence and professional development brands are centred on the complexities of technology convergence. Operating in 42 different countries, we have developed a unique global knowledge and networking platform, which is trusted by over 30,000 ICT, engineering and technology professionals.
Data Centre Dynamics Ltd.
102-108 Clifton Street
London EC2A 4HW