With help desk automation, companies can increase collaboration and information-sharing among the various departments that play a role in customer satisfaction, including customer service, product development, and quality assurance, as well as field consultants and support staff. Additionally, help desk automation can tightly integrate both internal and external support processes. Learn more today!
IT departments often struggle to create a realistic budget for a PST elimination project – and then must justify the project among many others that may be considered higher priority by other stakeholders. This white paper is designed to give you a few logical steps to follow to create a compelling budget, to demonstrate a manageable project and ultimately, to prioritize the project.
A Technology Adoption Profile based on a custom survey of 102 North American and European enterprise IT decision-makers with knowledge of their company’s performance and capacity management capabilities.
As demands on the data center increase, IT and facilities departments need to be able to increase and sustain high availability, maximize efficiency and minimize costs. Data Center Infrastructure Management (DCIM) provides an integrated platform for monitoring and measuring consumption, capacity and performance of both IT and facilities resources in the data center.
Agile and Lean are built on a foundation of continuous improvement: You need to inspect, learn from and adapt your performance to keep improving. Enhancing performance begins with having accurate, comprehensive data. The multitenant architecture of CA Agile Central is uniquely positioned to provide access to anonymized industry benchmarking data from tens of thousands of agile teams.
CA Agile Central Insights capabilities, part of a CA Agile Central Unlimited Edition subscription, provide performance metrics and benchmarking data for individual teams, teams of teams and even whole business units, departments and organizations.
Since Aternity was founded in 2005, the business world has changed dramatically. Mobile devices, software as a service (SaaS) and the cloud have taken up permanent residence in today’s enterprise IT department. Aternity stays on the cutting edge by rapidly delivering innovative End User Experience Monitoring solutions that can monitor any application on any device—physical, virtual or mobile—for any user.
"GDPR, the General Data Protection Regulation has just been signed into law and enacts new rules and stiff penalties for any company who misuses or loses European Union (EU) citizens’ personal data. This sweeping legislation has expanded the definition of personal data and puts IT and testing departments on high alert to safeguard personal data, across development and testing environments. Test data management, the process of obtaining and distributing test data for development teams, takes on greater urgency as the GDPR deadline looms.
Solid test data management practices will be key to overcoming compliance roadblocks and avoiding huge fines associated with GDPR. Utilizing new ways in which test data can be generated, distributed and managed will be pivotal role to meeting this regulation.
In this webcast, Vanson Bourne and CA will present the results of their highly anticipated GDPR readiness survey of 200 corporations in North American and the UK. Join us to learn more about:
"There's new legislation in place, that's expanded the definition of personal data and puts IT and testing departments on high alert to safeguard personal data, across testing and development environments. It's the General Data Protection Regulation (GDPR). Are you ready for it?
In this session, we’ll demonstrate how CA Test Data Manager helps to both mask your production data and to generate synthetic test data; a powerful combination to help you meet compliance needs and deliver quality applications. There will be a short section on the future of the tester self-service model that will enable testers to efficiently get access to the right test data."
At a Glance
To excel as resource manager, you need to quickly find the right talent to solve the right problems at the right time. CA Project & Portfolio Management (CA PPM) provides you with the modern resource management functions you need to maximize your company’s most valuable assets: the people.
Modern, simple and powerful, CA PPM helps you work smarter by region, department, project, role and skill set.
Published By: Campaigner
Published Date: Apr 30, 2015
We created this handbook to help you become the world’s greatest email marketer. On these pages, we will introduce some of the same advanced email marketing techniques and tactics used by marketing departments at the largest and most sophisticated companies.
Limiting access to confidential client files is vital. But choosing the wrong document security solution can overwhelm your staff (and your IT department) and leave your data vulnerable. Learn five important features a security solution should offer.
Published By: Carbonite
Published Date: Jul 12, 2017
With IT departments stretched thin, it’s no wonder more businesses are looking to outsource their backup and disaster recovery (BDR) plan. The rise of disaster recovery as a service (DRaaS) is a big win for businesses that want their IT staff focusing on strategic business goals but still require a dependable, provable BDR deployment. Find out more by reading our white paper, 5 reasons to choose DRaaS.
Carbonite DoubleTakeTM is now delivering leading DRaaS solutions for complex and mixed environments. Contact us to learn more.
Published By: Carbonite
Published Date: Jan 04, 2018
It’s the moment every IT department dreads: A data loss event takes your business offline and the countdown clock begins. Despite spending countless hours safeguarding against and preparing for this moment, the impact of downtime is immediate and all-consuming.
While IT pros can’t always avoid data loss events, they can prepare for them to ensure minimal downtime. To better
understand the IT experience during a data disaster, EVault commissioned Spiceworks Voice of IT to survey IT pros regarding disaster recovery practices and perceptions. All survey respondents were based in the U.S. and have influence over backup/disaster recovery purchase decisions. This e-book will explore the impact of downtime and data loss on IT departments for small and midsize businesses.
Published By: CareCloud
Published Date: Aug 13, 2013
This white paper explains:
• Why some physicians are wary of Meaningful Use incentives
• The workflow benefits of cloud-based electronic health records
• How Intel, Terremark and CareCloud set the standard for cloud services
• How cloud computing eliminates the need for larger IT departments
• How a large doctor group overcomes common challenges with the cloud
As enterprise IT departments increasingly move toward multi-sourcing environments, it is more important than ever to measure ADM deliverables—not only to manage risks by ensuring overall structural quality of systems, but also to objectively evaluate vendors and make smarter sourcing decisions. This paper describes the eight steps for integrating Sofware Analysis & Measurement (SAM) in your outsourcing relationship lifecycle—from RFP preparation to contract development, team transition and benchmarking—to objectively evaluate the reliability, security, efficiency, maintainability, and size of software deliverables. This measurement can greatly improve the maturity in your outsourcing relationships to enhance performance and reduce risk.
When data center technology such as servers or storage area networks are aligned with specific applications or organizational departments, the result is often inefficiency. Through data center convergence, IT resources can be managed more easily.
IT departments must contend with an array of devices, operating systems and cellular carriers as well as new security threats. Even if IT departments can get a handle on the complex mobility landscape, the technology is so fluid that the picture is constantly changing. That means the IT staff has to devote time to learning about, procuring, deploying and supporting an array of devices. Busy IT departments now have another option for addressing these challenges: a monthly subscription package that provides a customizable web-based portal to automate mobile device procurement, expense management and support.
Even with the latest devices, your mobile workforce may not have
what they need to get the job done. Without a strategy to provide them with data and applications, they’re forced to work without them or find workarounds that can compromise security.
Today’s workers are constantly on the move, and IT departments are scrambling to keep up. Access to email is not enough. You must address the legacy applications that your employees can’t easily access from their mobile devices, knowing that app development can be cost prohibitive and complex. And you have to have a strategy in place to secure and manage every application in use.
Client virtualization technologies are redefining the way IT resources are
delivered to end users, and creating exciting new opportunities for IT
organizations as they work to streamline and improve operations. By
abstracting applications and operating systems from client hardware,
virtualization enables client assets to be stored on central servers and
delivered to client endpoints.
The implications are profound. End users can log on to any networkconnected
computing device and access their custom operating system
and application environment. For IT departments, central management of
client virtual machine (VM) images brings efficiencies in everything from
routine maintenance and updating to operating system upgrades.
Self-service is an advanced element of private cloud environments that improves management efficiency and business agility, as well as lowering operating expenses. A self-service environment streamlines the interaction between users and the IT department. It empowers internal consumers of IT services to request and receive appropriately configured resources on demand with minimal IT intervention. NetApp® OnCommand® Workflow Automation, the NetApp Management SDK with open APIs, and key ecosystem partnerships enable enterprises to easily integrate their orchestration solutions and custom management tools with the NetApp storage service catalog for automated storage provisioning and protection. Customers can thereby create a self-service, web-based portal that efficiently delivers IT as a service to virtualization administrators, application administrators, and users, while enabling IT staff to focus on higher value activities.
We get the issues - as mobility is taking productivity to new places, complexity is taking IT departments for a ride. Read this white paper to learn how CDW can help deliver the solutions to meet your mobile application management needs.
DatacenterDynamics is a brand of DCD Group, a global B2B media and publishing company that develops products to help senior professionals in the world's most ICT dependent organizations make risk-based infrastructure and capacity decisions.
Our portfolio of live events, online and print publishing, business intelligence and professional development brands are centred on the complexities of technology convergence. Operating in 42 different countries, we have developed a unique global knowledge and networking platform, which is trusted by over 30,000 ICT, engineering and technology professionals.
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