Published By: Genesys
Published Date: Jun 19, 2019
Success is defined by the quality of your customer relationships. Outdated infrastructure hinders your ability to deliver consistent service across all channels and touchpoints. With rising customer and business demands, you might not have time to wait and see what long-term options a vendor will offer, and when.
Proven, market-leading customer experience solutions let you optimize customer engagement across existing channels. And with a partner who’s focused on both innovation and your success, you can future-proof your business as it evolves. Read this executive brief to learn how to incorporate an open, stable and proven customer experience platform—and provider.
Discover the advantages of a proven prescriptive migration methodology that will guide your successful customer experience transformation, including:
Establishing a solid foundation for customer engagement channels and touchpoints as they emerge
Extending omnichannel engagement across departments and processes outside of
Transformation doesn’t happen overnight. It takes time, commitment, and an understanding of the operational mission. Today, the Internet of Everything (IoE) is driving transformation by securely extending
the network to the tactical edge and providing the Department of Defense (DoD) unprecedented access, agility, and capability.
The volume of customer data that marketing departments possess continues to grow at explosive rates. But new research from the Aberdeen Group finds that less than 40% of marketers use this information to optimize and target their campaigns. This "data rich, insight poor" phenomenon is examined in their new white paper, which identifies common analytics challenges-and shows how you can rise above them.
Published By: MuleSoft
Published Date: Sep 09, 2019
ABB leads one of the most complex industries on the planet; one that is under intense transformation. They are succeeding by using digital technology to fast track their supply chain and manufacturing process. Watch this webinar to learn how ABB is accelerating digital transformation through an API strategy with MuleSoft.
How ABB leverages reusability and automation to streamline their complex manufacturing processes.
Why MuleSoft's C4E (Center for Enablement) is a perfect fit for ABB.
How ABB drives digital innovation through the adoption of API-led connectivity.
Szymon Myslinski, Global IT Department Manager for Innovation, ABB
Gabriel Rauchenbichler, DACH Marketing Lead, MuleSoft
To stay competitive in today's business climate, organizations must find ways to meet their business needs while controlling IT costs. IT departments face flat budgets and, at the same time, find that their organizations have become increasingly dependent on uninterrupted access to business-critical data. In today's world, prudent IT administrators prepare to recover from two types of disasters as part of a complete Business Continuity and Availability (BC and A) plan.
The success of SQL Server in recent years has produced a phenomenon of SQL Server sprawl - the uncoordinated deployment of tens, hundreds or even thousands of database servers. The result has been low levels of utilization, poor availability and, most importantly, an enormous management burden inflicted on many IT departments. There is an acute need for a way to deploy SQL Server that allows capacity to be matched appropriately to need, that provides high availability without introducing extra complexity and extra cost, and that actually simplifies the life of administrators.
Published By: Motorola
Published Date: Feb 06, 2008
DMX Music has always been at the leading edge of technology. As remote access to e-mail became a viable business solution, DMX Music's IT department began to consider the possibilities a wireless messaging system could bring to its business. Read this case study to learn what they found out.
Published By: Computhink
Published Date: Nov 29, 2007
Transervice Logistics Inc. provides total transportation management. They have over 38 years of experience in the transportation industry and are driven by the needs of their customers. They understand the customers’ desires and deliver innovative services to meet those needs. Their goal is to provide the customer with professional service on the most cost-effective basis.
Published By: Computhink
Published Date: Dec 10, 2007
Park West’s successful landscape business had a paper problem. The 11 separate companies (including their headquarters) created paperwork havoc for their Accounts Payable (AP) Department. They required an electronic document management alternative that could meet their criteria to standardize the process for all 11 companies. They needed this at a price that would enable them to realize return on investment in a reasonable length of time.
Published By: Computhink
Published Date: Dec 10, 2007
TMCC's Financial Aid Department (FA) stores about 14,000 hardcopy files, and processes approximately 7,000 new applications a year. FA workers were running out of space to house all of the files when they were told their office might be moved, resulting in the loss of their file room altogether. Since they are required by the U.S. Department of Education to keep files for four years (sometimes longer depending on a specific regulation) they knew converting to an electronic file system would save both time and money while serving their students better.
Published By: Marketo
Published Date: Feb 11, 2019
Beyond the time-saving and efficiency benefits, marketing automation enables business processes that are essential to any modern marketing department. For B2B companies, this includes lead nurturing, lead scoring, and lead lifecycle management. For B2C companies, it includes cross-sell, up-sell, and customer loyalty. And for all companies, it includes marketing ROI analytics.
Nurture relationships with leads that aren't ready to buy. On average, only 20% of leads are sales-ready when they first come in. This means you need a disciplined process – known as lead nurturing – to develop qualified leads until they are sales-ready. Done well, nurturing can result in 50% more sales leads at 33% lower cost per lead.
Retain and extend customer relationships. The marketer's job is far from finished once someone becomes a customer. For most industries, the real value comes from retaining and deepening the customer relationship over time. This includes selling more of the same product to the cus
Many companies believe Active Directory Federation Services (AD FS) is the best choice for applications to integrate with AD. After all, both Active Directory and AD FS are from Microsoft and AD FS is 'free,' so that should be the best choice, right?
Not quite. it’s important to realize that not all Active Directory integration solutions are created equal, and IT departments should examine all aspects of implementation when considering a solution. Read this whitepaper and learn what to examine when integrating cloud applications to AD via AD FS.
The following paper opens with the evolution of the Software-Defined Data Center and the challenges of heterogeneous storage silos in making the SDDC a reality. It continues by introducing EMC ViPR Software-Defined Storage and details how it enables enterprise IT departments and service providers to transform physical storage arrays into pools of virtual shared storage resources enable the delivery of innovative data services across arrays.
Published By: Riverbed
Published Date: Nov 20, 2012
IT departments are under pressure to deliver higher-performance services worldwide. To achieve this, they must transform their data-centers in order extend the datacenter's power to all branches. Download to learn about the changing role of IT.
Organizations today are facing economic pressure and many IT departments look at annual budget decreases while constantly being asked to deliver more. HP's new Gen8 servers are designed specifically to improve the efficiency of your data center.
This white paper documents the ubiquity of tablets and other mobile devices within the workplace, the sensitive data accessed on these devices and their potential IT risks, and the data loss prevention solutions Symantec provides to help CISOs make the most intelligent security decision.
A poll of CIOs and IT managers reports why departments must defend against complex internal and external threats while mitigating regulatory and compliance concerns. The results provide data about how enterprises view compliance.
Trends such as big data and BYOD have made the network more critical than ever. Research shows the pain points IT departments are experiencing with network infrastructure - and the investments they're making to improve capacity, scalability, and flexibility. Download this white paper to learn more about network trends.
Many organizations have adopted virtualization as a standard for server workloads. But virtualization has not proven to be the “game changer” many organizations had envisioned. IT departments face huge challenges related to server sprawl, which has actually increased with virtualization.
Although virtualization has brought benefits beyond the physical paradigm of one operating system per server, the true optimal infrastructure for organizations comes with adopting a private cloud infrastructure.
Check out this white paper to learn the benefits of a private cloud and discover how deploying one private cloud solution can provide:
Easy provisioning of new environments
Published By: Marketo
Published Date: Aug 02, 2016
Download this ebook to learn more about sales and marketing alignment, including:
What is sales and marketing alignment
- The benefits of sales and marketing alignment and why it is important
- How the two departments can define common terms, set common goals, and utilize lead scoring to their advantage
- How to structure your organization to promote alignment
- How to create service-level agreements
DatacenterDynamics is a brand of DCD Group, a global B2B media and publishing company that develops products to help senior professionals in the world's most ICT dependent organizations make risk-based infrastructure and capacity decisions.
Our portfolio of live events, online and print publishing, business intelligence and professional development brands are centred on the complexities of technology convergence. Operating in 42 different countries, we have developed a unique global knowledge and networking platform, which is trusted by over 30,000 ICT, engineering and technology professionals.
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