Published By: InReality
Published Date: Feb 11, 2019
Whether they start in-store, on-the-go, or from their couches at home, today’s
shoppers travel complex buying journeys, crossing multiple channels and devices—
all while expecting retailers and brands to understand them and meet their growing
expectations. This new study reveals what motivates in-store shoppers to make a
purchase and keep them coming back again and again.
With physical and online information security always growing stronger and harder to crack, fraudsters gravitate toward the weakest link in your security—your contact center and voice channels. For many years, our annual fraud reports have shown that fraudsters increasingly exploit the phone channel. Fraud rates continue to increase every year, and this year is no different.
Between 2016 (1 in 937 calls) and 2017 (1 in 638 calls), the overall voice channel fraud rate increased by 47%, continuing on the upward trend from last year 113% increase.1 From 2013 through 2017 we have seen the fraud rate climb over 350%, with no signs of slowing down. It is important to note, that some verticals (i.e. Retail) experience even higher fraud rates than shown here.
The momentum of cloud adoption continues to grow for virtualized
workloads. This year’s survey showed that 41% of respondents are
now running virtual machines (VMs) in the cloud, up from 31% only a
year ago. Furthermore, 90% of respondents are currently running, or
plan to run, VMs in the cloud in this year, indicating a strong trend
towards moving virtual workloads to the cloud. The majority of
respondents (59%) plan to leverage AWS for these workloads, with
25% of those planning to use VMware Cloud (VMC) on AWS.
Published By: WorkWave
Published Date: Apr 18, 2019
Whether you are focusing on growth, customer satisfaction, or are looking to free up your time
– your end goal should be finding a pest control software solution that drives smarter business
decisions. In order to find the right solution you’ll have to review your current software and
processes, define your goals, and evaluate and compare your options.
Choosing the right pest control software is crucial to reach your end goal. This guide will help you
determine whether your existing software solution (if you have one) offers everything you need to
make smarter business decisions.
With over 40 vendors in the hot SD-WAN market, it can be difficult for customers to determine which one they should choose. In this report, Futuriom aggregates its extensive interviews with customers and service providers and details the top drivers for SD-WAN today, use cases and features, architectures and strategies, key differentiators, and then details the top vendors in the market and their respective strengths.
Read the report
All things that can be automated will be automated. Beyond the careful choreography of sophisticated workflow, managing myriad simultaneous requests puts unprecedented demand on the software that must schedule and perpetually deliver against well-defined service levels, in real time. Gone are the days of simple batch processing. Welcome to the oh-so-very-flat world that is embracing service-oriented architectures, grid architectures, expansive ecosystems, and end-to-end processing. Workload scheduling has got to grow up.
Published By: CrowdTwist
Published Date: Mar 16, 2016
Acquiring customers to join loyalty programs requires that
brands offer amazing incentives and get creative with their
marketing efforts. This e-book offers 25 strategies to help
companies grow their loyalty program memberships.
By investing in your customer experience teams, next-generation approach, and customers, you empower the modern customer across all touch points and create remarkable experiences.
Oracle has the most complete set of customer experience cloud applications to help you meet change, achieve growth, and drive customer loyalty.
Talent is an increasingly critical differentiator of corporate performance and poses one of the most significant barriers to growth. CEB research finds that boards at top-performing companies are twice as likely to have a deep understanding of talent issues as boards at lower-performing competitors. However, most boards lack sufficient understanding of key talent issues facing the companies they oversee, particularly because the data and analysis they receive provide limited insight. This whitepaper outlines the critical talent conversations every board should have and shows how industry leaders are broadening their understanding of talent issues and assurance about critical talent risks by expanding the perimeter of talent issues they monitor beyond executive leadership and reshaping conversations on executive performance evaluation and succession.
Published By: MindTouch
Published Date: Mar 18, 2019
Improving contact center efficiency remains a top priority for
most service professionals. Yet, the impetus for doing so has
shifted from a conversation about cost toward a greater focus on
the customer experience. The reason is simple: contact center
efficiency costs are intertwined with the customer experience.
Increasingly, controlling cost in the contact center depends
on the extent to which an organization can meet the growing
demand for A+ customer self-service experiences. When I have
a question, customers now ask, is it quick and easy to find an
answer? Three important pillars of contact center efficiency now
depend on the answer to this question.
Engaging with candidates is a long game. To be remembered, it's crucial to take the necessary steps to develop effective relationships, grow your network, and cleverly capture candidates' attention.
Join TripAdvisor's Jeff McCarthy and Lori Busch as they share how to leverage recruitment marketing and outreach platforms to improve response rates, influence long-term relationships, and stay top of mind with candidates.
In this webinar, you'll learn:
TripAdvisor's messaging strategies for increasing open rates by 15%
How to structure a multi-touch nurturing workflow to sustain a relationship with candidates
A breakdown of TripAdvisor's Attract, Engage, and Convert model
Why they emphasize employee-generated content as vital to branding and candidate engagement
Manufacturers who want to link machines, sensors, processes, and people together face a daunting challenge. Here are three things that can help you improve supply chain visibility, mitigate risk and grow into new markets.
Onvia’s 3 Trends Shaping State & Local Contracting Growth in 2015 reflects on important trends that are expected to shape government contracting this year.
Highlights from the report:
Onvia’s 3 Trends Shaping State & Local Contracting Growth in 2015 reflects on important trends that will shape government contracting over the coming year.
Highlights from the report:
• 2014 Review: A “slowing trend” in competitive opportunities, due to macro political-economic factors, with context for expected changes in 2015.
• 2015 Trend 1: Potential for stronger growth driven by an expected rebound in government tax revenue and greater bond income for large debt-financed infrastructure projects.
• 2015 Trend 2: Technology contracting volume gains traction in non-IT industry sectors, with insight into five niche technologies shaping 2015 procurement.
• 2015 Trend 3: Cooperative purchasing influences the overall state and local agency market, with implications for both local and national competitors.
Published By: Forcepoint
Published Date: Jun 06, 2019
As your organization grows and new branch sites need to connect to your network, you need a holistic security program that can leverage the latest advances in IT and cloud while still supporting greater productivity and collaboration.
Download our eBook to learn about the three types of security that every new internet-connected site needs to have.
Published By: HP Inc.
Published Date: Jul 17, 2017
In May of 2013 McKinsey & Company published their now famous report which outlined twelve disruptive technologies that would have a big impact by 2025. 3D printing was one of them and consumer products were a driving force.
In the report, they noted that, “3D printing could have meaningful impact on certain consumer product categories, including toys, accessories, jewelry, footwear, ceramics, and simple apparel.” They predicted that “global sales of products in these categories could grow to $4 trillion a year (at retail prices) by 2025.”
In today’s competitive environment, it’s more important than ever to find innovative ways to grow your business. Studies show that adopting a digital mindset is a key requirement to ensure this growth: Companies that engage in digital transformation (DX) are disrupting their industries and gaining competitive advantage. Whether you are just starting your journey or an expert and want to do more, this eBook will outline four key areas of DX that will help you grow your business.
"In today’s competitive environment, it’s more important than ever to find innovative ways to grow your business. Studies show that adopting a digital mindset is a key requirement to ensure this growth: Companies that engage in digital transformation (DX) are disrupting their industries and gaining competitive advantage.
Whether you are just starting your journey or an expert and want to do more, this eBook will outline four key areas of DX that will help you grow your business."
Make sure you know how to stand out among the growing number of available apps by thinking strategically before you join the mobile revolution. Download the white paper to learn the 4 keys to success today.
Discover the four key dimensions to personalized web marketing, and learn from the real life successes of enterprises that have made the personalized web a core part of their growth strategies.As you can see, web marketing can achieve comparable success when you make the four personalization steps your own.
DatacenterDynamics is a brand of DCD Group, a global B2B media and publishing company that develops products to help senior professionals in the world's most ICT dependent organizations make risk-based infrastructure and capacity decisions.
Our portfolio of live events, online and print publishing, business intelligence and professional development brands are centred on the complexities of technology convergence. Operating in 42 different countries, we have developed a unique global knowledge and networking platform, which is trusted by over 30,000 ICT, engineering and technology professionals.
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