As Singapore’s largest insurance force, Prudential Singapore needed a scalable and cost-effective solution to help financial consultants respond quicker to in-depth product and policy questions.
Partnering with IBM, they developed askPRU, an industry-first chatbot with IBM Cloud and Watson capabilities. Handling over 1,000 commonly asked questions in real-time, askPRU reduced call volume by 32% within six months and enhanced the responsiveness of over 4,600 consultants. Enabling consultants to focus on more complex queries, askPRU also provides accurate expertise to help deliver consistently exceptional service.
Learn how Watson technology became central to the Prudential Singapore business and enhanced their customer experience.
Click here to find out more about how embedding IBM technologies can accelerate your solutions’ time to market.
As IT evolves towards a more business-aligned position, it must seek out new ways of working that support more effective operations, service creation, and service delivery. These include technologies, processes, and a culture that supports higher levels of accountability, as well as more dynamic responsiveness to business needs.
Published By: Cotendo
Published Date: Sep 01, 2010
The company needed a different CDN and website acceleration solution to provide its users with the level of responsiveness to changing stock market conditions that they depend on - and that Seeking Alpha demanded of itself.
Published By: Dell EMC
Published Date: Nov 08, 2016
Your data center struggles with competing requirements from your lines of business and the finance, security and IT departments. While some executives want to lower cost and increase efficiency, others want business growth and responsiveness. But today, most data center teams are just trying to keep up with application service levels, complex workflows, and sprawling infrastructure and support costs.
Industrial enterprises around the world are retooling their factories with advanced technologies to boost manufacturing flexibility and speed, achieving new levels of overall equipment effectiveness (OEE), supply chain responsiveness, and customer satisfaction in the process. This renaissance reflects very real pressures industry players face today. For years, traditional factories have been operating at a disadvantage, impeded by production environments that are “disconnected”—at the very least strictly gated—to corporate business systems, to supply chains, and to customers and partners.
Published By: Dell EMC
Published Date: May 12, 2016
Businesses face greater uncertainty than ever. Market conditions, customer desires, competitive landscapes, and regulatory constraints change by the minute. So business success is increasingly contingent on predictive intelligence and hyperagile responsiveness to relentlessly evolving demands. This uncertainty has significant implications for the data center — especially as business becomes pervasively digital. IT has to support business agility by being more agile itself. It has to be able to add services, scale capacity up and down as needed, and nimbly remap itself to changes in organizational structure.
We expend so much energy trying to make each minute count in many areas of our life – why wouldn’t we take the same approach to our computing experience? Time stuck waiting on a system could be better spent solving problems, working, or even playing. Download this research study to learn more about how you could be saving time that is lost on slow end user computing systems. Find out how Intel® Optane™ memory with Dell OptiPlex 7050 Micro provides a simple way to improve system responsiveness in several key areas to give users a way to reclaim precious time and become more efficient.
Published By: ServiceNow
Published Date: Mar 11, 2013
In this white paper, you will find out how to:
Consolidate to drive enterprise visibility and standardization
Enable intuitive, approachable and business friendly IT
Automate to accelerate IT responsiveness and innovation
Old Dutch Foods, known for its broad selection of snack foods in the midwest United States and Canada, was struggling to get the right products to the right places at the right time. Its data center included outdated physical servers, and batch processing meant that inventory would not be updated until the end of the day as opposed to real time. In addition, recovering from power outages and disk failures could frequently take up to two weeks.
To modernize its data center, Old Dutch Foods invested in EMC Converged Infrastructure. The fast and easy deployment of two VCE VBlock® systems running JD Edwards, MS Exchange, mobile device apps, and operation of a backup site with replicated applications and data.
This enhanced the IT department's responsiveness to the business, allowed them to shift to real-time inventory, and reduced CapEx and OpEx costs. Operations were simplified by reducing person-hours needed for infrastructure maintenance
by 75 percent.
Business and IT leaders are looking to virtualization and cloud computing to deliver unprecedented agility for supporting a wide range of objectives, including cost management, increased mobility, higher application availability, and greater responsiveness to customer-related opportunities.
This white paper reveals the five storage imperatives or virtualizing mission critical applications and explains how to improve performance and responsiveness, achieve reliability and availability, reduce costs and implement powerful data protection.
Globalisation, increasing competition, the constant need to expand revenue bases while cutting costs are among the many changes significantly impacting modern businesses. Are you trying to gain faster insight into business data from multiple sources and devices? Are you trying to recover agility, responsiveness and reduce overhead costs? Get the whitepaper and discover what’s the right enterprise management solution for you to remain competitive.
IPM offers unparalleled visibility across the Internet allowing you the ability to optimize infrastructure costs, mitigate risk, and protect your revenue. Unlike APM and NPM which only provide visibility into your applications or internal network respectively, IPM provides a complete end-to-end view of the public Internet so you can:
- Decide where to host content and applications for top performance
- Determine the impact website partners, such as cloud providers and ISPs, have on web responsiveness
- Identify optimal cloud hosts, NSPs, CDNs, and SaaS providers for Internet traffic, by region
- Monitor and measure service provider performance and SLA compliance
This paper presents the challenges and benefits of implementing an integrated cloud solution that provides the flexibility, agility, and security business organizations need to increase operational efficiency, and responsiveness. Download now!
When it comes to investing in ERP systems, improving the efficiency and responsiveness of business processes is a top concern for SAP customers. However, among IT professionals, safe delivery is of higher priority than ERP digitalization or starting an IT agility transformation.
With SAP S/4HANA, this no longer needs to be a compromise. When moving to SAP S/4HANA, IT professionals need to implement not only the technical upgrade of SAP S/4HANA but also the required customizations, which necessitate an intensive amount of business collaboration and software delivery. And for that to happen, IT needs an enterprise agile delivery solution to gather and implement the business requirements to SAP S/4HANA as quickly as possible without business disruption.
Read this white paper to discover how you can transition to SAP S/4HANA and achieve true enterprise agile delivery — a new standard to deliver changes to your SAP environment. Topics include:
› Sync business and IT to ensure your ERP solu
In this whitepaper, you’ll see how you can use AWS to adapt to a changing interconnected market, and take advantage of global responsiveness and minimal barriers to innovation. AWS can help you create value for the business in addition to saving costs on infrastructure.
Energy companies are being challenged on multiple fronts. Core expectations require the delivery of safe, reliable, affordable and sustainable energy. Business models are being challenged by alternatives such as renewables and consumers demanding more sophisticated interactions through social and mobile.
Energy companies need to:
Disruptively innovate business processes through analytics driven operational excellence to increase agility and responsiveness, reduce operational costs and improve asset reliability
Assume the role of energy integrator to optimally balance supply and demand points
Deliver a 360-degree customer-of-one experience to increase customer satisfaction and loyalty, reduce costs, and improve management of energy demand
Published By: OracleSMB
Published Date: Jan 04, 2018
Finance has grown beyond recording and reporting. Leaders in fast-growing companies need not only the raw financial data, but the sophisticated analysis to make sense of it all.
In today’s digital world, Finance must move out of the back-office and help drive the direction of the business, as well as improve the bottom line through more efficient processes and increased responsiveness. With the right tools, your finance team can simplify processes and fulfill its goal of adding value.
According to an independent study from research firm Vanson Bourne, most businesses have a long way to go before they are able to respond to market or customer changes quickly enough to be competitive. Unfortunately for businesses, there's often a disconnect between business objectives and what information technology can deliver. This whitepaper will demonstrate how Progress Software can empower your company to respond to changing conditions and business events as they occur, enabling business leaders to capitalize on commercial opportunities, drive greater efficiencies in their organizations, and reduce risk.
Financial services firms can achieve a higher level of operational responsiveness with the seamlessly integrated and customizable responsive process management (RPM) solution from Progress Software. Monitor, control and improve your business in real time with this suite of tools designed to help financial services firms deliver a higher level of business performance while sensing and responding in real time to changing conditions and business events. Easily integrated into your exiting IT environment, the Progress RPM solution allows financial services firms to gain real competitive advantage. Download the white paper now!
The Responsive Process Management (RPM) Suite from Progress Software enables a high level of operational responsiveness for communications service providers. Faced with a need to gain a competitive advantage and create connections with customers, communications service providers require a flexible, integrated management suite that adapts to shifts in consumer interactions and market conditions in real time. Progress RPM based OSS/BSS solutions meet these challenges without the need for a massive overhaul to existing systems and infrastructure. Download this free whitepaper to learn more about how the communications industry can leverage Progress RPM to achieve operational responsiveness.
Published By: AppNeta
Published Date: Oct 28, 2013
Performance for end users is the metric by which most businesses judge their web applications’ performance: is the responsiveness of the application an asset or a liability to the business? Studies show that users are growing more and more demanding, while average page-loads are getting bigger and bigger. Combine that with frequent releases and cross-business updates, and pretty soon the optimization job is never quite done.
DatacenterDynamics is a brand of DCD Group, a global B2B media and publishing company that develops products to help senior professionals in the world's most ICT dependent organizations make risk-based infrastructure and capacity decisions.
Our portfolio of live events, online and print publishing, business intelligence and professional development brands are centred on the complexities of technology convergence. Operating in 42 different countries, we have developed a unique global knowledge and networking platform, which is trusted by over 30,000 ICT, engineering and technology professionals.
Data Centre Dynamics Ltd.
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