This IDC White Paper sets out a business value assessment of Juniper Network’s portfolio in IP Networking and security in the context of IDC research into the priorities and challenges faced by network managers in data center environments.
Published By: Panduit
Published Date: Apr 21, 2015
DCIM tools support the diverse needs of colocation providers, large enterprises/managed service providers and midsize enterprises. This research provides data center managers with insight into seven DCIM tools and their ability to support these three uses cases.
According to the latest research from Gartner, SOAR solutions are gaining visibility and real-world use driven by early adoption to improve security operations centers (SOCs).
The first market guide from Gartner to cover the SOAR solution market provides analysis and direction on the current state of the SOAR market, as well as recommendations and key findings to help security and risk management leaders evaluate how a SOAR solution can improve their ability to prioritize security operations activities, formalize triage and incident response, and automate response.
This free 1-hour webinar from GigaOm Research brings together experts in IT infrastructure and cloud featuring GigaOm analyst Mark Thiele and special guest from Packet, Jacob Smith. The discussion will focus on what can be done if a business has a need or desire to run application environments outside public cloud; and, in the age of public cloud adoption, what can companies do to remain competitive from an IT perspective.
Most companies aren’t professional data center or infrastructure builders, and they shouldn’t have to be. This is in fact a driver for cloud adoption. Price, Performance, Proximity, Pride and Politics are reasons why enterprises might need more control at times over their infrastructure.
This 1-hour webinar will explore:
The considerations an enterprise must make when looking for a private cloud solution
Examples of what others have done with managed private cloud
If Managed Private Cloud can be cost-competitive with Public Cloud or on-prem IT.
The high-level defi
Published By: Zendesk
Published Date: May 21, 2018
Customers are more technically savvy than everand have come to prefer the DIY approach to solving their issues and answering their own questions. Years of research by ICMI has confirmed that customers prefer to resolve issues themselves and within their channels of choice. Furthermore, customers onlyseek direct interactions when they unsuccessfully exhaust their self-service options. This is backed up by data from American Express, which found that 48% of consumers prefer to speak with a customer service rep when dealing with complex issues, but only16% prefer the same contact for simple issues. The goal
of this paper is simple: We want to help you build an all-in-one knowledge base, community, and customer portal. All of which can be accomplished with a help center like Zendesk Guide.
Published By: Zendesk
Published Date: Jun 29, 2018
Customers are more technically savvy than ever and have come to prefer the DIY approach to solving their issues and answering their own questions. Years of research by ICMI has confirmed that customers prefer to resolve issues themselves and within their channels of choice. Furthermore, customers only seek direct interactions when they unsuccessfully exhaust their self-service options. This is backed up by data from American Express, which found that 48% of consumers prefer to speak with a customer service rep when dealing with complex issues, but only 16% prefer the same contact for simple issues. The goal of this paper is simple: We want to help you build an all-in-one knowledge base, community, and customer portal. All of which can be accomplished with a help center like Zendesk Guide.
Seattle Cancer Care Alliance (SCCA) serves as the clinical arm for research and treatment studies for Fred Hutchinson Cancer Research Center, University of Washington Medicine, and Seattle Children’s. The organization’s outsourced IT service desk operated adequately, but a desire for financial savings, enriched customer relationships, and improved HIPAA compliance drove SCCA to seek out another solution.
Wake Forest Baptist Medical Center, a nationally recognized fully integrated academic medical center and health system, is dedicated to improving patient care and advancing medical research. However, its aging legacy IT infrastructure had to be modernized in order to meet the requirements of the business.
Wake Forest Health turned to market-leading EMC Converged Infrastructure from VCE to simplify IT operations and drive business efficiency. In addition to multiple VCE Vblock® systems, the Vblock 540 with EMC XtremIO all-flash storage enabled significant improvements in application infrastructure performance and agility. After deploying the Vblock 540, Wake Forest experienced an overall 30 percent performance improvement to end
users and decreased the time needed for storage provisioning from 24 hours to less than an hour.
Read this white paper to find out more about how EMC Converged Infrastructure from VCE helped Wake Forest Baptist Medical Center modernize its business.
Wake Forest Baptist Medical Center, a nationally recognized fully integrated academic medical center and health system, is dedicated to improving patient care and advancing medical research. However, its aging, legacy infrastructure had to be modernized in order to meet the demands of its ecosystem.
Wake Forest chose market-leading EMC converged infrastructure from VCE in order to simplify IT operations and drive business efficiency. VCE Vblock® Systems built on EMC XtremIO all-flash storage enabled significant improvements in application infrastructure performance and agility, delivering an overall 30 percent performance improvement to end-users.
Read this white paper to find out more about how EMC converged solutions from VCE helped Wake Forest Baptist Medical Center modernize its business.
According to many market research analysts, the global wireless access point (WAP) market is anticipated to continue its upward trajectory and to grow at an impressive compound annual growth rate (CAGR) of approximately 8% through 2020. Many enterprises are utilizing cloudcomputing technology for cost-cutting purposes, eliminating investments required for storage hardware and other physical infrastructures. With significant growth expected in Internet usage, particularly bandwidth consuming video traffic, WAP vendors need to enable their customers to monitor and improve device performance, improve end user experience, and enhance security. These customers include general enterprises that offer Internet access to patrons like airports, hotels, retail / shopping centers and so on. These external Internet access providers can differentiate themselves by offering optimum service through advanced network analytics, traffic shaping, application control, security capabilities and more.
Published By: Evariant
Published Date: Sep 07, 2016
Many hospital Chief Marketing Officers continue to debate whether their institution should transform their traditional marketing campaigns and embrace digital marketing. If you are in doubt as to whether digital marketing is important to your success and the success of your hospital, look at the countless articles, white papers, and blogs that have been published over the past several years that talk to the use of the internet and web-based services by patients and consumers. Here are a few of the latest examples from Pew Research Center’s Health Fact Sheet (
Most successful data center migration projects share similar practices, such as expertise, preparation, management, execution, communication and business alignment. The purpose of this research is not to provide an extensive examination of each one of these practices. Rather, it is to provide a pragmatic list of best practices. This list was derived from observations of numerous Gartner clients involved in data center migration projects over the last six years.
While there’s no hotter topic at the intersection of business and technology than AI, Avanade research shows that 88% of global business and IT decision-makers say they don’t know how to use AI, and 79% say that internal resistance limits their implementation of it. It doesn’t have to be this way. Human-centered AI, which focuses on augmenting the workforce to improve customer and employee experiences, can contribute directly to achieving business goals.
This point of view discusses the ways your organization can take advantage of a human-centered AI approach, including redefining jobs and creating a digital ethics framework.
Published By: Intermec
Published Date: Jun 20, 2013
This research, commissioned by Intermec and carried out by research company Vanson Bourne, surveyed 250 senior supply chain and distribution center managers at organizations with over 500 employees in the UK, France, Germany and North America. The interviews were conducted by telephone with respondents spanning industries including retail, manufacturing, distribution, transport, chemicals, logistics, pharmaceuticals, wholesale and FMCG. 50 interviews were conducted in each European country with 100 interviews taking place in North America during October 2012.
Published By: Attunity
Published Date: Feb 12, 2019
Read this checklist report, with results based on the Eckerson Group’s survey and the Business Application Research Center (BARC), on how companies using the cloud for data warehousing and BI has increased by nearly 50%. BI teams must address multiple issues including data delivery, security, portability and more before moving to the cloud for its infinite scalability and elasticity.
Read this report to understand all 7 seven considerations – what, how and why they impact the decision to move to the cloud.
This IDC study provides an evaluation of 10 vendors that sell all-flash arrays (AFAs) for dense mixed
enterprise workload consolidation that includes at least some mission-critical applications.
"All-flash arrays are dominating primary storage spend in the enterprise, driving over 80% of that
revenue in 2017," said Eric Burgener, research director, Storage. "Today's leading AFAs offer all the
performance, capacity scalability, enterprise-class functionality, and datacenter integration capabilities
needed to support dense mixed enterprise workload consolidation. More and more IT shops are
recognizing this and committing to 'all flash for primary storage' strategies."
This report from Forrester Research shows how, in today’s digitally-driven world, applications are at the center of the universe. They are the point atop the pyramid where code, data, and modern technologies such as cloud and the Internet of Things (IoTs) interact to enrich the lives of consumers, perform useful scientific and medical work, and drive business value.
Published By: CA WA 2
Published Date: Oct 01, 2008
Given the increased complexities and requirements thrust onto data center management environments over time, a more holistic management approach is necessary for efficient and cost effective delivery of IT services. Authors and analysts Judith Hurwitz and Robin Bloor bring their research and extensive experience to light in respect to the state of data center management by building the case for automation as a key strategy for efficient and cost effective management.
According to the Pew Research Center, 97% of Americans who own a smartphone use them to send or receive text messages*, demonstrating that mobile messaging is one of the most widely used features. Download now to learn how texting exposes your company to massive risk.
Restoring connections: How telecommunications providers can reboot the customer experience
IBM has more than 22,000 experts working in the Telecommunications industry, delivering solutions to more than 200 major communications service providers globally. IBM’s telecommunications capabilities are backed by a global network of telecom solution labs, research labs and innovation centers to support its offerings in the area of analytics, cloud, mobility, network optimization, digital transformation and global integration. IBM continues to invest significantly in key acquisitions to add expertise and capabilities that enable its clients in the telecommunications space.
Published By: Genesys
Published Date: Feb 27, 2018
What if the cloud could radically improve your customer’s experience, your operations, and your bottom line? There’s a reason why many organizations are taking advantage of the benefits of cloud for contact centers.
This eBook, focuses on two profiles for small contact centers, small business and small of large - a small contact center that is part of a much larger enterprise. Get key insights from independent market research that will help you make a case to take your customer communications platform to the cloud. With the right solution, your business can benefit from enterprise-quality capabilities at a price you can afford. And you can realize a return on investment in as little as three months!
Download this eBook and learn:
• How to calculate ROI and time-to-value in different types of small contact center profiles
• What factors to consider when selecting a cloud vendor
• Three common myths about the cloud
We are pleased to present the Cost of Web Application and Denial of Service Attacks, sponsored by Akamai Technologies. The purpose of this research is to understand changes in the cost and consequences of web application and denial of service attacks since the study was first conducted in 2015. For this study, Ponemon Institute surveyed 621 individuals in IT operations, IT security, IT compliance or data center administration.
DatacenterDynamics is a brand of DCD Group, a global B2B media and publishing company that develops products to help senior professionals in the world's most ICT dependent organizations make risk-based infrastructure and capacity decisions.
Our portfolio of live events, online and print publishing, business intelligence and professional development brands are centred on the complexities of technology convergence. Operating in 42 different countries, we have developed a unique global knowledge and networking platform, which is trusted by over 30,000 ICT, engineering and technology professionals.
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