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remote desktop control

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Published By: LogMeIn     Published Date: Mar 19, 2015
Remote support technology, including remote control, desktop sharing, and web collaboration, is one of the most popular platforms used across TSIA service disciplines. Today’s remote support solutions offer much more than just remote control for PCs, their functional footprint is expanding to include support for more devices and richer analytics for trend analysis and supervisor dashboards. Remote support solutions are typically well regarded by users, consistently delivering one of the highest average satisfaction scores in TSIA’s annual Global Technology Survey. Service executives should acquaint themselves with the new features and capabilities being introduced by leading remote support platforms and find ways to leverage the capabilities beyond technical support. Field services, education services, professional services, and managed services are all increasing adoption of these tools to boost productivity and avoid on-site visits. Download this white paper to learn more.
Tags : 
remote support, remote technology, customer support, productivity, remote technology
    
LogMeIn
Published By: LogMeIn Rescue     Published Date: Oct 21, 2013
For companies that sell products or services that require technical support, the support customers receive might be the only personal experience they can use to gauge their satisfaction with an organization. Since, for many of these organizations, customer satisfaction directly affects revenue, measuring customers’ satisfaction with the service experience and the services provided is extremely important as it enables these organizations to manage and improve the customer experience. This HDI Research Corner report reveals the findings from 264 support organizations that provide technical support for the services or products used by customers.
Tags : 
logmein, hdi research corner, customer satisfaction, customer support, support services, remote support, technical support, remote desktop connection
    
LogMeIn Rescue
Published By: Kaseya     Published Date: Mar 12, 2015
As an IT professional, you know that when you have many users to support, every second counts! Slow remote desktop connection times and poor, unreliable connection performance can add up to significant time wasted when extended over days, weeks and months of remote control sessions.
Tags : 
desktop management, virtual system administrator
    
Kaseya
Published By: GGR Communications     Published Date: Jan 14, 2010
The paper explores the topic of remote working, the key considerations for implementing the solution and the implications from both an IT and an HR perspective.
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ggr communication, remote working, data security, remote desktop control, voip, voice over ip, remote phone system, telephony
    
GGR Communications
Published By: People for Business     Published Date: Jan 14, 2010
The paper explores the topic of remote working, the key considerations for implementing the solution and the implications from both an IT and an HR perspective.
Tags : 
people for business, remote working, data security, remote desktop control, voip, voice over ip, remote phone system, telephony
    
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