This paper proposes standard terminology for categorizing the types of prefabricated modular data centers, defines and compares their key attributes, and provides a framework for choosing the best approach(es) based on business requirements.
Published By: SimpliVity
Published Date: Jan 07, 2016
There’s no denying that hyperconverged infrastructure is hot right now, promising to dramatically shift the way infrastructure is procured, deployed and managed. But questions remain. Is it actually addressing the real-world concerns faced by real-world customers? What are the catalysts driving organizations to evaluate hyperconvergence and are they finding that the results match the hype when they actually do deploy?
Get the fast facts from this SimpliVity eBook based on research from ActualTech Media, segmented and re-analyzed just for EMEA.
The General Data Protection Regulation (GDPR) is the new legal framework that will come into effect on the 25th of May 2018 in the European Union. EU regulations have direct effect in all EU member states, meaning the GDPR replaces the current Data Protection Directive and applies to all EU member states.
The GDPR’s focus is the protection of personal data. In fact, GDPR is one of the biggest shakeups ever seen affecting how data relating to an individual should be handled—and it affects not just companies but any individual, corporation, public authority, agency or other body that processes the personal data of individuals based in the EU.
As gatekeepers and processors of personal data, HR and People teams have a crucial role to play in preparing for this step change. The rules on how data is kept and used will become much more stringent, and it’s vital that HR and People teams become more transparent, communicating to employees exactly how their data is processed.
In a world wh
Published By: Zendesk
Published Date: Jan 04, 2019
Seus clientes eles entendem mais de tecnologia do
que nunca e preferem a abordagem "faça você mesmo" para resolver seus problemas e responder às suas próprias dúvidas. Anos de pesquisas feitas pelo ICMI confirmaram que os clientes preferem resolver seus problemas por conta própria e usando seus canais favoritos. Além disso, os clientes só procuram interações diretas quando esgotam todas as opções de autoatendimento. Essa informação se baseia em dados da American Express, que descobriu que 48% dos consumidores preferem falar com um representante do atendimento ao cliente para lidar com problemas complexos, mas apenas 16% preferem esse mesmo contato para
resolver problemas simples. O objetivo desse documento é simples: queremos ajudá-lo a criar uma base de conhecimento, uma comunidade e um portal do cliente completos. E você pode fazer tudo isso usando a Central de Ajuda do Zendesk Guide.
Published By: Zendesk
Published Date: Jan 04, 2019
Não importa qual o tipo ou o horário de operação da sua empresa: sua porta está sempre aberta. Atualmente, os clientes fazem perguntas a qualquer hora do dia ou da noite e esperam ser respondidos (desde que não demore muito). Isso representa um desafio para a maioria das empresas: como antecipar os canais que o cliente vai querer ou dos quais vai precisar? E como determinar se esses canais serão eficientes para a sua organização? A resposta simples é: sim, você precisa. E este guia vai explorar exatamente isso. Os clientes querem entrar em contato com as empresas de várias formas e esperam que cada interação com a marca seja consistente com as conversas que teve antes e as que terá depois. Aprenda como com a solução omnichannel do Zendesk.
Published By: Zendesk
Published Date: Jan 04, 2019
No mercado mundial de softwares de suporte ao cliente, a Zendesk mais uma vez é reconhecida como líder no Quadrante Mágico do Gartner de 2018 para Centros de Relacionamento com Clientes de CRM.
Todos os anos, o Gartner realiza uma análise minuciosa dos prestadores de serviços no setor de aplicativos de atendimento e suporte ao cliente. O relatório do Quadrante Mágico do Gartner para Centros de Relacionamento com Clientes de CRM oferece informações valiosas para líderes de empresas em busca de soluções tecnológicas para interagir e engajar seus clientes.
Novamente, a Zendesk pode ser encontrada no relatório de 2018 no quadrante Líder, que consideramos um reflexo do sucesso de nossos 125.000 clientes, incluindo empresas como Airbnb, Tesco e a Universidade do Tennessee. O ano passado incluiu um número de marcos significativos para nós, incluindo o lançamento de recursos de inteligência artificial aprimorados para autoatendimento, com uma taxa de execução que ultrapassou US$ 500 milhões
Published By: IBM APAC
Published Date: Mar 06, 2019
The Forrester Study on cost savings and business benefits enabled by Watson Studio and Watson Knowledge Catalog.
Watson Studio provides a suite of tools for data scientists, application developers, and subject matter experts to collaboratively and easily work with data and use that data to build, train and deploy machine learning models at scale. The Forrester provides readers a framework to evaluate the potential financial impact of the Watson Studio and Watson Knowledge Catalog investment on their organizations.
OpenShift-Kubernetes offers an excellent automated application deployment
framework for container-based workloads. Services such as traffic management
(load balancing within a cluster and across clusters/regions), service discovery,
monitoring/analytics, and security are a critical component of an application
deployment framework. Enterprises require a scalable, battle-tested, and robust
services fabric to deploy business-critical workloads in production environments.
This whitepaper provides an overview of the requirements for such application
services and explains how Avi Networks provides a proven services fabric to
deploy container based workloads in production environments using OpenShift-
Published By: Mimecast
Published Date: Mar 19, 2019
An Executive Strategy Guide Brought To You By The Cyber Resilience Think Tank
Big budget or not, CISOs must make threat intelligence a priority and learn how to focus on only the data that matters—data that will help mitigate future risks.
Though the technical definition of threat intelligence may change depending on who you ask, one factor remains constant: If threat intelligence isn’t part of your cyber resilience strategy in some capacity, you have a massive gap on your hands. And you may be blindsided by a phishing attack, malware incident or worse.
Read this Cyber Resilience Think Tank executive strategy guide to develop a plan to architect a threat intelligence program in your organization.
Australian businesses have long been recognised as leaders in the adoption of cloud services and the migration of core infrastructure to cloud platforms.
Yet as ambitious ‘cloud-first’ programs are executed, performance and complexity issues have led many organisations to embrace the middle ground – a hybrid IT solution combining public cloud and on-premises infrastructure.
Fast-growing hyperconverged infrastructure (HCI) platforms are increasingly being recognised as an ideal enabler for this strategy, with a software-based design that combines robust computing infrastructure with a high degree of centralisation, integration, flexibility, and analytics-based monitoring and manageability.
Read how companies such as Beam Suntory have redefined enterprise architecture and learn more about the way an integrated hyperconverged infrastructure can help you build the right infrastructure for the future.
Published By: Rackspace
Published Date: Mar 07, 2019
IT transformation is never easy – being a continuous endeavor with no single, definite endpoint – which makes the CIO role in the future of enterprise IT, more important and more difficult. Our e-book, The CIO’s IT Transformation Guide, helps CIOs avoid known pitfalls with a tour of the Rackspace framework to explore IT transformation results in the trenches. With examples of real-world successes and challenges taken from within Rackspace, and the companies that have journeyed with Rackspace, this is a must-have resource for the modern CIO.
There can be no doubt that the architecture for analytics has evolved
over its 25-30 year history. Many recent innovations have had significant
impacts on this architecture since the simple concept of a single
repository of data called a data warehouse. First, the data warehouse
appliance (DWA), along with the advent of the NoSQL revolution, selfservice analytics, and other trends, has had a dramatic impact on the
traditional architecture. Second, the emergence of data science, realtime operational analytics, and self-service demands has certainly had
a substantial effect on the analytical architecture.
Published By: OC Tanner
Published Date: Feb 21, 2019
In 2017, the O.C. Tanner Institute released a Culture Framework
to help organizations measure and improve workplace culture.
The origins of this framework come from a simple, yet powerful
reorientation in our thinking. For too long, HR leaders have been
asking, “What can we do to drive engagement?” A much better
question is, “What can
Published By: Wellspring
Published Date: Mar 15, 2019
Making the Right Decisions for Your Company's Innovation Needs
Technology and R&D leaders contend daily with the daunting pace of technological change in their core products and platforms. Recognizing both new tech opportunities and disruptive threats, many managers have responded with tech scouting and tech landscaping programs. Building on these efforts, in the past few years a new mainstream has begun to adopt tech scouting as a mission-critical competency.
Download this paper to learn how we examine the pros and cons of both internal (build) and outsourced (buy) tech scouting approaches. Then we will discuss various hybrid options that combine the best of “build” and “buy,” depending on your company’s existing structure and level of innovation maturity.
Published By: Blue Prism
Published Date: Mar 15, 2019
If you're going to implement an automation tool, ensure that the tools and solutions you implement can carry your business through the rapidly changing marketplace. Desktop recording and attended automation program offer a quick return on investment but overtime, because the scripts they use so frequently become obsolete - the total cost of ownership (TCO) over the long run simply isn't sustainable.
You’ve been having trouble sleeping because of the SSL visibility problem with all the fancy security tools that don’t do decryption. Put down that ambien, because this Lightboard Lesson solves it. In episode, David Holmes diagrams the Right Way (tm) to decrypt and orchestrate outbound SSL traffic, improving SSL visibility, decreasing failures and improving network performance.
The enterprise data center has undergone several major shifts since the introduction of
computing as a business resource. Data centers have evolved from mainframes to client/server
to virtual servers, and then to being “software defned,” and fnally to their current state of disaggregation. Today, we sit on the precipice of the next major data center transition—the evolution
to an intent-based data center (IBDC) (Exhibit 1). Each transition saw the cost of computing
decrease and the importance of the network increase, and each enabled organizations to boost
the efciency of their data center operations and improve asset utilization—ultimately leading to a
better experience for users
Published By: Marketo
Published Date: Mar 18, 2019
The role of marketing is constantly evolving. More than ever, marketing has to prove its impact on the success of the business. Outside executives often believe that marketing exists solely to support sales, or as an arts function that hosts company events and puts logos on t-shirts. With the pressure increasing, the growing imperative for marketers to prove their worth has arrived. It’s time for marketers to take control over the revenue process, earn the respect of their organizational peers, and earn a seat at the table. What must marketers do to be seen as an integral part of the machine that drives revenue and growth?
Download The Definitive Guide to Marketing Metrics and Analytics to learn about:
Establishing a culture of accountability
Planning programs with ROI in mind
Creating a framework for measurement
Embracing revenue performance management
Mastering the art of forecasting
Building dashboards to inform complex decisions
Implementation across teams, tactics, and technolog
Whether you've had an employee referral program for years, are only in the initial stages of building one, or have never had one at all, this e-book is full of tips and advice on making your program the best it can be.
The Business Case for Data Protection, conducted by Ponemon Institute and sponsored by Ounce Labs, is the first study to determine what senior executives think about the value proposition of corporate data protection efforts within their organizations. In times of shrinking budgets, it is important for those individuals charged with managing a data protection program to understand how key decision makers in organizations perceive the importance of safeguarding sensitive and confidential information.
ITIL provides a framework of customizable best practice initiatives that help organizations consistently deliver high-quality IT services. Effective ITIL implementation adds value to the IT infrastructure and improves business and service delivery.
A recent survey of CIOs found that over 75% want to develop an overall information strategy in the next three years, yet over 85% are not close to implementing an enterprise-wide content management strategy. Meanwhile, data runs rampant, slows systems, and impacts performance. Hard-copy documents multiply, become damaged, or simply disappear.
How adopting a framework can optimize cybersecurity
Today’s threat landscape has created new challenges for security analysts and incident responders, as the number of alerts and their complexity have increased significantly. Organizations with small IT teams are overwhelmed, often lacking the time or resources to investigate every alert. Failing to do so means a high-risk threat might go unnoticed. This can result in a devastating breach, damaging an organization's finances and reputation.
This white paper discusses how CrowdStrike is solving these challenges, by implementing the MITRE ATT&CK™ Framework across multiple CrowdStrike processes and product features to help improve analyst’s productivity and prevent breaches. This provides many benefits, including time savings; adding advanced context to security alerts and information; and enabling a common, shared language. However, it also provides some hidden advantages, especially concerning cybersecurity.
Read this whitepaper to lear
DatacenterDynamics is a brand of DCD Group, a global B2B media and publishing company that develops products to help senior professionals in the world's most ICT dependent organizations make risk-based infrastructure and capacity decisions.
Our portfolio of live events, online and print publishing, business intelligence and professional development brands are centred on the complexities of technology convergence. Operating in 42 different countries, we have developed a unique global knowledge and networking platform, which is trusted by over 30,000 ICT, engineering and technology professionals.
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