Published By: Panduit
Published Date: Sep 03, 2015
Capacity planning is one of the most difficult aspects of building a data center today, given the complexity and number of variables to consider.
This new White Paper, from leading solutions and innovation provider Panduit, brings fresh insight into the central issues facing data center planners both for initial “build” and for future growth, with valuable “real life” examples drawn from actual customer case studies.
Download now to understand how best to:
• Avoid capacity fragmentation: identify areas of “lost” or “stranded” capacity
• Establish “best fits” for capacity in your center
• Maintain equilibrium between the four critical elements of any effective data center management plan
• Implement proactive planning: speed decision-making and deployment
• Optimize existing resources
• Improve data center operations and efficiency
• Reduce OPEX
• Avoid unnecessary CAPEX by extending the life of your center.
It has been obvious for some time that the power distribution system within the data center is the key opportunity to focus upon in order to actively manage the rising costs of power and more specifically, identify problems and waste in real-time.
With future-thinking organizations sharing knowledge between Facilities and IT, the push for more intelligence within this rack-based power infrastructure has become urgent with higher rack power densities. In fact, proactive power management at all stages in the distribution chain within enterprise data centers has become the requirement to feed efficiency studies and data center infrastructure management (DCIM) style optimization initiatives.
BUSINESS CHALLENGE Protect student data from threats posed by malware on teachers’ MacBook laptops
IT ENVIRONMENT Avast antivirus, enterprise network security layers
SOLUTION Malwarebytes Incident Response
RESULTS Removed PUPs and malware from hundreds of Mac systems in just minutes
Delivered instant visibility into connected systems and quarantined malware
Reduced risk with ability to proactively detect and remediate threats
BUSINESS CHALLENGE Proactively prevent business disruption as a result of cyberattacks
IT ENVIRONMENT Kaspersky antivirus, layered enterprise security
SOLUTION Malwarebytes Endpoint Protection
RESULTS Detected and eliminated thousands of threats that other solutions missed
Delivered visibility into entire installed base of endpoints, regardless of location
Saved time and accelerated response via the cloud console
Prevented PUPs and exploits from gaining entry
Published By: ServiceNow
Published Date: May 14, 2019
The move to multicloud and DevOps comes complexity and accelerated development cycles. IT operations is being hindered by the lack of visibility between clouds and on-premise resources. Multicloud capabilities need to enable operations to move to a proactive posture, have end to end visibility, and operation at scale. Get the IDC brief to learn more.
Published By: Forcepoint
Published Date: May 14, 2019
Things are not as they used to be in the enterprise. Today’s employees are mobile, they’re storing and accessing data in cloud apps, and are in disparate networks. While the present-day digital world has changed, the objective of data protection has not: you must still ensure the security of your critical data and intellectual property. However, the threat-centric security approach, with its static policies forces decisions about cyber activity with no insight into the broader context. The result is a disproportionate number of flagged activities, overwhelming security teams who have no way to understand the ones most worthy of investigation. Read Rethinking Data Security with a Risk-Adaptive Approach to learn how a human-centric, risk-adaptive approach can help your organization be more proactive in order to:
• Automate policy enforcement to deter data loss events
• Reduce the number of security alerts
• Cut down on incident investigation time
Did you know that those who respond to a proactive online chat invitation are 6 times more likely to buy than the average website visitor? Download this paper for practical advice on using proactive chat to increase sales online sales and customer satisfaction.
To meet the challenges of intense competition and increasing customer demands, companies must tightly align their IT service management with business issues and priorities. This paper outlines the maturity steps involved in the progression towards proactive Business Service Management (BSM) and explains how ASG's metaCMDB helps secure its seamless adoption.
The recent economic downturn has created some formidable challenges for the retail banking industry. Fraud and identify theft are on the rise, costing banks big money and raising customer concerns about security.
The response to possible bank card fraud is one of the most important factors affecting the relationship that customers have with their bank. For customer-centric financial institutions who issue millions of bank cards, any instance of possible fraud is both a business risk to be managed and an opportunity to strengthen customer relationships.
Bandwidth. Speed. Throughput. These terms are not interchangeable. They are
interrelated concepts in data networking that help measure capacity, the time
it takes to get from one point to the next and the actual amount of data
you’re receiving, respectively.
When you buy an Internet connection from Spectrum Enterprise, you’re buying
a pipe between your office and the Internet with a set capacity, whether it is
25 Mbps, 10 Gbps, or any increment in between. However, the bandwidth we
provide does not tell the whole story; it is the throughput of the entire system
that matters. Throughput is affected by obstacles, overhead and latency,
meaning the throughput of the system will never equal the bandwidth of your
The good news is that an Internet connection from Spectrum Enterprise is
engineered to ensure you receive the capacity you purchase; we proactively
monitor your bandwidth to ensure problems are dealt with promptly, and
we are your advocates across the Internet w
To ensure loyalty and win new customers, leading brands are focusing on the quality of their customer care to stay ahead. This eBook will explain how you can:
-Upgrade your support centers to deliver omni-channel customer care.
-Introduce self-service and AI without sacrificing the human touch.
-Deploy technology to empower support agents to go beyond transactional service and deliver personalized, proactive service.
This eBook looks at the barriers which prevent companies delivering omni-channel service and then examines the process and technology changes required to overcome them.
"IT needs to reach beyond the traditional data center and the public cloud to form and manage a hybrid connected system stretching from the edge to the cloud, wherever the cloud may be. We believe this is leading to a new period of disruption and development that will require organizations to rethink and modernize their infrastructure more comprehensively than they have in the past.
Hybrid cloud and hybrid cloud management will be the key pillars of this next wave of digital transformation – which is on its way much sooner than many have so far predicted. They have an important role to play as part of a deliberate and proactive cloud strategy, and are essential if the full benefits of moving over to a cloud model are to be fully realized."
For many organizations, digital transformation (DX) is the most strategically important initiative for the
organization and may determine its ability to compete in the coming decade. IDC estimates that 60%
of organizations will have created and begun implementation
of a digital transformation strategy by 2020. These DX
initiatives are designed to take the organization forward as a
proactive, data-driven company that uses and monetizes data
to gain competitive advantage in the marketplace.
Published By: Freshdesk
Published Date: Aug 15, 2016
A Zombie-apocalypse is not something that keeps most support teams paranoid about. After all, it isn’t something that happens every day.
But that is exactly what’s so scary about it?
Zombie attacks can stem out of pretty much anything, right from a barrel of toxic gas that was accidentally opened, to a Black Friday sale with deep discounts on the latest gadget.
And you can be pretty sure that the attack is going to start quick and grow big with very little warning. Unless your support team is ready when it strikes, you might wake up the next morning to find a burnt-up help desk, and a lot fewer customers.
So how can you can you get your customer support to be ready for the zombie apocalypse?
This guide will walk you through everything you can and should do to make your support team proactive before the zombies rise, effective during the attack, and heroes after.
Published By: Freshdesk
Published Date: Aug 15, 2016
Every helpdesk agent at every customer support team, anywhere in the world, dreams about Inbox Zero. However as most businesses grows from just a handful of support queries to hundreds of customers chocking the support hotline, they make the mistake of going on a hiring binge to reach that elusive promised land.
The only problem? Hiring more support staff may not be the best way to scale up your customer support. This whitepaper talks about how you can scale your customer support without blindly scaling the team, with tips, ideas and insights like:
- How to puncture the customer support hot-air balloon
- Proactively identifying red flags and overloads
- Top 4 things to know before you hire
- Monitoring, understanding and reporting support trends
- Tips to streamline your support process
Published By: Freshdesk
Published Date: Aug 15, 2016
There are quite a few things that your customers just aren’t telling you. But since you aren’t a telepath and you don’t own a Cerebro, the only thing you can do is wait for them to come to you with it.
But not anymore. In this whitepaper, you'll learn the most important things that your support team should already know, but customers will never tell you, like:
- Why you should design intelligence into your self-service experience
- When you should resort to analytics and when "gut-feel" helps
- How you can proactively manage, and prevent customer frustrations
- What your core support bottlenecks are, and how to identify them
- How to set a "Priority" driven support work-flow
There is one major difference between disaster avoidance and disaster recovery: Only one of them is an actual disaster.
Avoiding disaster starts by proactively answering a few basic questions. Download this e-Book to learn how to properly prepare your business for when a potential disaster strikes.
Published By: LogMeIn
Published Date: Mar 19, 2015
Support organizations are implementing new technologies and processes to better connect customers with technical support teams, and customer satisfaction is paramount. However, most organizations admit they're not proactively aligning their priorities with their customers’ expectations. Are the needs of the support team different from what customers want and expect? Recent research by HDI delves into the two groups’ expectations and priorities— according to support professionals—and explores
how closely they're aligned. Download this white paper to learn more.
Research conducted by The Economist Intelligence Unit (EIU), sponsored by Oracle,
provides answers. The results show that a proactive security strategy backed by a fully
engaged C-suite and board of directors reduced the growth of cyber-attacks and
breaches by 53% over comparable firms. These findings were compiled from responses
by 300 firms, across multiple industries, against a range of attack modes and over a
two-year period from February 2014 to January 2016.
The lessons are clear. As cyber-attackers elevate their game, the response must be an
enterprise solution. Only C-suites and boards of directors marshal the authority and
resources to support a truly enterprise-wide approach. In sum, proactive cyber-security
strategies, supported by senior management, can cut vulnerability to cyber-attack in half.
The pressure is mounting and employers are feeling the pinch. As U.S. health care costs continue their seemingly inexorable rise, businesses are looking for ways to wrest greater value from their health care spend.
More and more, employers are looking for benefits strategies that help prevent chronic disease and, if it is present, encourage early, efficient treatment. The brass ring is getting employees to proactively manage their own health by adopting healthy behaviors, such as exercising and eating healthily. It’s better for the employees, it increases productivity, and it reduces health care expenditures.
So how are organizations today looking to craft health and well-being plans that deliver real results for employers and employees alike? This white paper looks at three key areas where new and innovative approaches are changing the equation.
DatacenterDynamics is a brand of DCD Group, a global B2B media and publishing company that develops products to help senior professionals in the world's most ICT dependent organizations make risk-based infrastructure and capacity decisions.
Our portfolio of live events, online and print publishing, business intelligence and professional development brands are centred on the complexities of technology convergence. Operating in 42 different countries, we have developed a unique global knowledge and networking platform, which is trusted by over 30,000 ICT, engineering and technology professionals.
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