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Results 1201 - 1225 of 1265Sort Results By: Published Date | Title | Company Name
Published By: 8x8 Inc.     Published Date: Feb 13, 2017
In our increasingly global economy, it’s no surprise that more and more businesses are going global with their contact centers. This trend is driven by many factors including international acquisitions and the availability of highly skilled, lower cost talent in many parts of the world. This eBook Taking Your Contact Center Global explains the top challenges businesses must surmount when expanding internationally and what they need to know to be successful. Download this complimentary eBook and learn: 4 challenges every global contact center will face Why cloud-based contact centers have the advantage Why not all cloud contact centers are perfect, and 3 things to watch out for How to get the upper hand when it comes to call quality, local numbers, and creating a unified, global contact center
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contact center, global growth, cloud-based contact, call quality
    
8x8 Inc.
Published By: Sprinklr     Published Date: Jan 05, 2018
Long wait times, dropped calls, repeating a single problem dozens of times – one could write a novella about the countless pain points of customer service. To customers, these pain points are, well, painful. To companies, they’re a necessary part of doing business. When you’re a multibillion-dollar brand with hundreds of locations worldwide, scale equals survival. Call centers are the epitome of scale. Fixated on efficiency, many companies forget what it’s like to be on the other end of the line. They forget about the customer experience.
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Sprinklr
Published By: IBM     Published Date: Apr 20, 2017
Learn how to protect corporate data when users use personal devices for work. The rapid proliferation of mobile devices entering the workplace appears to be like divine intervention to many IT leaders. Mobile devices and their apps have transformed the way we live – how we communicate, travel, shop, work and so much more. This mobility transformation has been so radical, so revolutionary, that it is hard to imagine life without these devices. Bring Your Own Device (BYOD) was born and employees followed with fervor.
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data management, data system, business development, software integration, resource planning, enterprise management, data collection
    
IBM
Published By: IBM     Published Date: Aug 23, 2017
A rewarding customer experience is the central aim for luxury gift company 1-800-Flowers.com: a fast, intuitive shopping process helps keep consumers loyal to its brands. Working with IBM, the company has built a master data management (MDM) system that helps deliver a more seamless experience to shoppers across multiple brands and channels.
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1-800-flowers, case study, ibm, consumer, brand loyalty
    
IBM
Published By: HotSchedules     Published Date: Sep 11, 2018
The cost of labor can be managed effectively when restaurateurs are equipped with the right training, tools and processes. Traditional methods for capturing critical forecasting data and formulating labor plans & budgets are incomplete and often inaccurate, rarely accounting for menu pricing changes or current economic conditions. Even when the best practices of forecasting are employed, the information isn’t always available to the store managers who are attempting to manage the cost of labor. This ebook will walk you through the ins and outs of labor forecasting and best practices to build efficiency, grow revenue, and positively impact your restaurant’s bottom line.
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HotSchedules
Published By: Pure Storage     Published Date: Mar 19, 2018
The content for this excerpt was taken directly from IDC MarketScape: Worldwide All-Flash Array 2017 Vendor Assessment (Doc #US43310017). All or parts of the following sections are included in this excerpt: IDC Opinion, IDC MarketScape Vendor Inclusion Criteria, Essential Guidance, Vendor Summary Profile, Appendix and Learn More.
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Pure Storage
Published By: Pure Storage     Published Date: Sep 13, 2019
It’s difficult to think of a force that’s having a more revolutionary impact on financial services than digitalization. It’s materially changing everything in this sector: the way processes work; the way services are offered; the customer experience; and the speed at which business is executed and where it happens.Digitalization is driving the innovation edge to exciting new horizons. A guide to accelerating digitalization while inverting IT spend.
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Pure Storage
Published By: Datastax     Published Date: Aug 15, 2018
Today’s companies require serious POWER at the data layer if they’re going to thrive in the Right-Now Economy. That’s why DataStax upped the ante with the latest version of its flagship product: DataStax Enterprise (DSE) 6. DSE 6 offers double the performance of DataStax Enterprise 5.1 and has now been independently verified as being at least twice as fast as open source Apache Cassandra. Read this white paper to learn all about DSE 6 performance improvements.
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Datastax
Published By: Datastax     Published Date: Aug 15, 2018
With DataStax Enterprise 6 (DSE 6), we upped the bar substantially for us, our partners, our customers, and our competitors. We also came out and said that DSE 6 was twice as fast as open source Apache Cassandra™, and now, we have a third-party validation of this claim. Read this benchmark report from zData to get the results of their test of DSE 6 against Cassandra, for which they ran a different series of workloads on an AWS-built cluster.
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Datastax
Published By: Datastax     Published Date: Aug 27, 2018
Applications designed for the public sector rarely get the treatment and attention they need or deserve. That’s about to change. A new climate of data speed and readiness, spawned by the Right-Now Economy and the Right-Now Customer, has made unlocking the full potential of all data a key aspect to delivering powerful, mission-critical applications that enrich lives as much as they save them. Read this white paper to learn how it happens
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Datastax
Published By: Datastax     Published Date: Aug 27, 2018
The public sector has invested in big time in big data. But there’s one thing most public sector entities are dropping the ball on: real-time data, and how it can be combined with big data to increase citizen safety and make mission-critical digital transformation projects happen on-time and on budget. Read this white paper to learn why public sector entities need both big data and real-time data if they are going to deliver on their digital transformation promises.
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Datastax
Published By: WorkBook from Deltek     Published Date: Apr 26, 2018
What is it that intrigues you about project work? If you’re like many people, there’s a lot of appeal in the variety of the challenges, the different clients, and the diversity of needs. As they say, it’s the spice of life! For you, and others who work in the way you do, project work sure beats doing the same thing day in and day out.
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professional, services, automation, project, workflow
    
WorkBook from Deltek
Published By: Zebra Technologies     Published Date: May 02, 2018
Consumers equipped with smartphones expect fast, convenient and uniquely relevant shopping experiences in store and online. As a result, one-third of shoppers are not satisfied with the in-store experience, turned off by everything from chronic out-of-stocks to cookie-cutter products and marketing messages that speak to the masses, as opposed to them as individuals. In turn, retailers are empowering front-line associates with tools designed to add newfound conveniences, such as locating inventory without having to leave a shopper’s side, to texting them curated product offers based on in-store and online buying patterns and preferences These are just a few of the insights found in Zebra’s 10th annual shopper study, which surveyed nearly 7,500 consumers from North America, Latin America, Asia-Pacific, Europe and the Middle East to gain a deeper understanding of shopper satisfaction and retail technology trends that are reshaping brick-and-mortar and online stores.
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retail, mandate, shopper, vision, zebra, consumers
    
Zebra Technologies
Published By: Zebra Technologies     Published Date: Sep 05, 2018
Retailer taps mobile computing to optimize markdowns, omnichannel fulfillment, and enhance the shopper experience
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Zebra Technologies
Published By: Oath     Published Date: Oct 31, 2017
Consumers are better than ever at differentiating between low-quality and premium content. For marketers, this means the placement of their ads is critically important. Brands can’t afford to risk appearing alongside questionable content, not with 75% of consumers holding brands accountable for their ad environments. When brands are shown adjacent to Oath’s trustworthy, premium content, they experience 5x greater favorability - a striking example of the power of positive associations and the importance of knowing your digital neighbors.
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digital advertising, online advertising, ad placement, quality content, quality video content, online news, online video, offensive content, fake news, online consumer habits, brand boycotts, user generated content, trustworthy sources, premium content, premium video content, native advertising, auto advertising, auto dealership advertising, auto digital advertising, auto marketing
    
Oath
Published By: Juniper Networks     Published Date: Jun 22, 2017
In today’s technology-driven world, a financial services organization’s ability to evolve the business quickly depends on the network. MetaFabric architecture, which is the foundation of Juniper’s unique end-to-end data center networking solution, helps financial services firms respond confidently to whatever happens in the market. With an open, simple, and smart network in place, organizations can adapt quickly and seamlessly to changing requirements while eliminating the disruptions of forced upgrades and unnecessary purchases that come with vendor lock-in. Most importantly, the MetaFabric architecture helps companies stay at the forefront of innovation, keeping them one step ahead of the competition.
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data management, data system, business development, software integration, resource planning, enterprise management, data collection
    
Juniper Networks
Published By: Juniper Networks     Published Date: Aug 10, 2017
In most cases, your physical data center will not disappear as these growth trends play out. Instead, it will evolve into a hybrid environment, incorporating a mixture of physical and virtual computing technologies—including both public and private clouds. You’ll face even more challenging security risks within these hybrid environments than you have protecting your physical data center today. And you won’t be alone with these challenges when making the shift to a hybrid data center architecture.
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intrusion prevention, data attacks, firewall, junos space virtual director, appsecure, unified management, centralized platform
    
Juniper Networks
Published By: Oracle     Published Date: Sep 30, 2019
Consider a typical visit to a brick-and-mortar retail store. As you search through the racks, deciding what to buy, what type of salesperson do you hope for? Someone aggressive, continuously asking if you’re ready to make a purchase? Or someone who’s never there when you have a question, no matter how hard you look? Ideally, most customers would say, the perfect salesperson falls somewhere in between. Someone who’s ready to jump in with assistance, but happily follows your cue. Thanks to years of shopping in stores, consumers today know exactly what they want from that brickand-mortar experience—and savvy retailers know how to train their salespeople to get it right. But what about a different shopping situation? What type of experience attracts or repels online shoppers? And what do digital retailers need to do in order to deliver the experience that compels customers to buy? With so many retailers to choose from, modern consumers don’t need to put up with a digital experience the
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Oracle
Published By: HP Inc.     Published Date: Aug 30, 2018
At HP, we know that in retail and hospitality environments, customers expect a fast and simple way to find information or to complete a transaction. The physical point-of-sale experience must rise to meet the demands of retailers through high aesthetic value and peak performance. From an elegant hotel to a small boutique, a quick-service restaurant to an outdoor garden center—all of these locations require a point-of-sale device that meets specific needs while appealing to any user. My team at HP sought to elevate this experience by redefining the customer experience through a versatile, reliable, and beautiful point-of-sale system. For the new HP ElitePOS, we gained insights from everywhere—designers, technologists, retailers, and consumers—to create a product that is beautifully simple. It started as a sketch on a napkin, and is now part of an iconic portfolio that dissolves barriers during point-of-sale customer interactions.
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HP Inc.
Published By: Kronos     Published Date: Sep 20, 2018
Advanced analytics tools can help SMB retailers trim expenses while simultaneously improving shopper/associate engagement. Armed with big data insight into the performance of individual associates and stores small- and mid-size retailers can close the gap on the industry’s biggest players. Download this Retail IQ report and discover how retailers both big and small can benefit from cutting-edge insight into the performance of their workforce to better schedule, plan and assign tasks.
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Kronos
Published By: CA Technologies EMEA     Published Date: Oct 18, 2017
OAuth permet à l’utilisateur de déléguer ses droits d’accès à une API, permettant ainsi à un service d’être intégré à un autre pour le compte de cet utilisateur. Ce sont les mêmes fournisseurs du Web social qui ont popularisé le schéma d’exposition d’une API afin de permettre à des développeurs tiers d’enrichir leurs plates-formes qui ont été les premiers à avoir appliqué ces mécanismes de délégation des autorisations. Créé en 2006, le protocole OAuth a permis de standardiser les mécanismes de ce type.
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CA Technologies EMEA
Published By: CA Technologies EMEA     Published Date: Oct 19, 2017
En 2007, l’iPhone™ d’Apple™ révolutionne le monde de l’informatique, mais c’est bien l’ouverture de l’App Store™ en 2008 qui marque l’avènement d’une nouvelle ère dans le commerce mobile. L’App Store™, mais aussi Google Play™, permettent alors aux entreprises de fournir des informations et des services via un canal de consommation nouveau, intime et extraordinaire.
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CA Technologies EMEA
Published By: CA Technologies EMEA     Published Date: Oct 19, 2017
Les entreprises sont tous les jours concurrencées par de jeunes start-up numériques qui réussissent à répondre aux nouvelles demandes du marché avant les sociétés bien établies
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CA Technologies EMEA
Published By: CA Technologies EMEA     Published Date: Oct 19, 2017
Dans un contexte où les entreprises se tournent de plus en plus vers les équipements mobiles, les services Cloud, leurs partenaires et les développeurs tiers, les API sont devenues incontournables. La passerelle d’API de CA Technologies, CA API Gateway, offre une solution unique, capable de prendre en charge les initiatives API internes. Elle offre ainsi aux entreprises la possibilité d’explorer de nouvelles voies novatrices d’exploitation des données tout en répondant aux attentes de leurs clients et en augmentant leur efficacité. CA API Gateway allie la gestion des règles à la mise en œuvre de règles d’exécution pour garantir la centralisation de l’application des règles entre l’entreprise et l’utilisateur final, indépendamment de leur localisation.
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CA Technologies EMEA
Published By: CA Technologies EMEA     Published Date: Oct 19, 2017
L’économie des applications oblige les entreprises à se transformer. Pour saisir de nouvelles opportunités de croissance, elles s’ouvrent sur l’extérieur et partagent des données et applications sélectionnées avec des développeurs, des partenaires, des appareils mobiles, le Cloud et l’Internet des objets. Cette transformation contribue à redonner de la valeur aux données héritées : dans l’économie des applications, une organisation qui parvient à exploiter ces données d’une nouvelle manière pourra faire émerger de nouvelles opportunités de revenus.
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api, application programming interface, psd2, open banking, json, github, api gateway, apim, api management, full api lifecycle, restful web services, api portal, gestion des api, portail api, oauth, openid connect, rest json, soap xml, api analytics, orchestration transformation
    
CA Technologies EMEA
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