Published By: 8x8 Inc.
Published Date: Feb 13, 2017
In our increasingly global economy, it’s no surprise that more and more businesses are going global with their contact centers. This trend is driven by many factors including international acquisitions and the availability of highly skilled, lower cost talent in many parts of the world.
This eBook Taking Your Contact Center Global explains the top challenges businesses must surmount when expanding internationally and what they need to know to be successful.
Download this complimentary eBook and learn:
4 challenges every global contact center will face
Why cloud-based contact centers have the advantage
Why not all cloud contact centers are perfect, and 3 things to watch out for
How to get the upper hand when it comes to call quality, local numbers, and creating a unified, global contact center
Published By: Sprinklr
Published Date: Jan 05, 2018
Long wait times, dropped calls, repeating a single problem dozens of
times – one could write a novella about the countless pain points of
To customers, these pain points are, well, painful.
To companies, they’re a necessary part of doing business.
When you’re a multibillion-dollar brand with hundreds of locations
worldwide, scale equals survival. Call centers are the epitome of scale. Fixated on efficiency, many companies forget what it’s like to be on the other end of the line.
They forget about the customer experience.
Learn how to protect corporate data when users use personal devices for work.
The rapid proliferation of mobile devices entering the workplace appears to be like divine intervention to many IT leaders. Mobile devices and their apps have transformed the way we live – how we communicate, travel, shop, work and so much more. This mobility transformation has been so radical, so revolutionary, that it is hard to imagine life without these devices. Bring Your Own Device (BYOD) was born and employees followed with fervor.
A rewarding customer experience is the central aim for luxury gift company 1-800-Flowers.com: a fast, intuitive shopping process helps keep consumers loyal to its brands. Working with IBM, the company has built a master data management (MDM) system that helps deliver a more seamless experience to shoppers across multiple brands and channels.
The cost of labor can be managed effectively when restaurateurs are equipped with the right training, tools and processes. Traditional methods for capturing critical forecasting data and formulating labor plans & budgets are incomplete and often inaccurate, rarely accounting for menu pricing changes or current economic conditions.
Even when the best practices of forecasting are employed, the information isn’t always available to the store managers who are attempting to manage the cost of labor. This ebook will walk you through the ins and outs of labor forecasting and best practices to build efficiency, grow revenue, and positively impact your restaurant’s bottom line.
The content for this excerpt was taken directly from IDC MarketScape: Worldwide All-Flash Array 2017
Vendor Assessment (Doc #US43310017). All or parts of the following sections are included in this excerpt: IDC Opinion, IDC MarketScape Vendor Inclusion Criteria, Essential Guidance, Vendor Summary Profile, Appendix and Learn More.
It’s difficult to think of a force that’s having a more revolutionary impact on financial services than digitalization. It’s materially changing everything in this sector: the way processes work; the way services are offered; the customer experience; and the speed at which business is executed and where it happens.Digitalization is driving the innovation edge to exciting new horizons.
A guide to accelerating digitalization while inverting IT spend.
Published By: Datastax
Published Date: Aug 15, 2018
Today’s companies require serious POWER at the data layer if they’re going to thrive in the Right-Now Economy. That’s why DataStax upped the ante with the latest version of its flagship product: DataStax Enterprise (DSE) 6. DSE 6 offers double the performance of DataStax Enterprise 5.1 and has now been independently verified as being at least twice as fast as open source Apache Cassandra. Read this white paper to learn all about DSE 6 performance improvements.
Published By: Datastax
Published Date: Aug 15, 2018
With DataStax Enterprise 6 (DSE 6), we upped the bar substantially for us, our partners, our customers, and our competitors. We also came out and said that DSE 6 was twice as fast as open source Apache Cassandra™, and now, we have a third-party validation of this claim. Read this benchmark report from zData to get the results of their test of DSE 6 against Cassandra, for which they ran a different series of workloads on an AWS-built cluster.
Published By: Datastax
Published Date: Aug 27, 2018
Applications designed for the public sector rarely get the treatment and attention they need or deserve. That’s about to change. A new climate of data speed and readiness, spawned by the Right-Now Economy and the Right-Now Customer, has made unlocking the full potential of all data a key aspect to delivering powerful, mission-critical applications that enrich lives as much as they save them. Read this white paper to learn how it happens
Published By: Datastax
Published Date: Aug 27, 2018
The public sector has invested in big time in big data. But there’s one thing most public sector entities are dropping the ball on: real-time data, and how it can be combined with big data to increase citizen safety and make mission-critical digital transformation projects happen on-time and on budget. Read this white paper to learn why public sector entities need both big data and real-time data if they are going to deliver on their digital transformation promises.
What is it that intrigues you about project work? If you’re like many people, there’s a lot of appeal in the variety of the challenges, the different clients, and the diversity of needs. As they say, it’s the spice of life! For you, and others who work in the way you do, project work sure beats doing the same thing day in and day out.
Consumers equipped with smartphones expect fast, convenient and uniquely relevant shopping experiences in store and online. As a result, one-third of shoppers are not satisfied with the in-store experience, turned off by everything from chronic out-of-stocks to cookie-cutter products and marketing messages that speak to the masses, as opposed to them as individuals.
In turn, retailers are empowering front-line associates with tools designed to add newfound conveniences, such as locating inventory without having to leave a shopper’s side, to texting them curated product offers based on in-store and online buying patterns and preferences
These are just a few of the insights found in Zebra’s 10th annual shopper study, which surveyed nearly 7,500 consumers from North America, Latin America, Asia-Pacific, Europe and the Middle East to gain a deeper understanding of shopper satisfaction and retail technology trends that are reshaping brick-and-mortar and online stores.
Consumers are better than ever at differentiating between low-quality and premium content. For marketers, this means the placement of their ads is critically important. Brands can’t afford to risk appearing alongside questionable content, not with 75% of consumers holding brands accountable for their ad environments. When brands are shown adjacent to Oath’s trustworthy, premium content, they experience 5x greater favorability - a striking example of the power of positive associations and the importance of knowing your digital neighbors.
In today’s technology-driven world, a financial services organization’s ability to evolve the business quickly depends on the network. MetaFabric architecture, which is the foundation of Juniper’s unique end-to-end data center networking solution, helps financial services firms respond confidently to whatever happens in the market.
With an open, simple, and smart network in place, organizations can adapt quickly and seamlessly to changing requirements while eliminating the disruptions of forced upgrades and unnecessary purchases that come with vendor lock-in. Most importantly, the MetaFabric architecture helps companies stay at the forefront of innovation, keeping them one step ahead of the competition.
In most cases, your physical data center will not disappear as these growth trends play out. Instead, it will evolve into a hybrid environment, incorporating a mixture of physical and virtual computing technologies—including both public and private clouds. You’ll face even more challenging security risks within these hybrid environments than you have protecting your physical data center today. And you won’t be alone with these challenges when making the shift to a hybrid data center architecture.
Consider a typical visit to a brick-and-mortar retail store. As you search through the racks, deciding what to buy, what type of salesperson do you hope for? Someone aggressive, continuously asking if you’re ready to make a purchase? Or someone who’s never there when you have a question, no matter how hard you look? Ideally, most customers would say, the perfect salesperson falls somewhere in between. Someone who’s ready to jump in with assistance, but happily follows your cue.
Thanks to years of shopping in stores, consumers today know exactly what they want from that brickand-mortar experience—and savvy retailers know how to train their salespeople to get it right. But what about a different shopping situation? What type of experience attracts or repels online shoppers? And what do digital retailers need to do in order to deliver the experience that compels customers to buy?
With so many retailers to choose from, modern consumers don’t need to put up with a digital experience the
Published By: HP Inc.
Published Date: Aug 30, 2018
At HP, we know that in retail and hospitality environments, customers expect a fast and simple way to find information or to complete a transaction. The physical point-of-sale experience must rise to meet the demands of retailers through high aesthetic value and peak performance.
From an elegant hotel to a small boutique, a quick-service restaurant to an outdoor garden center—all of these locations require a point-of-sale device that meets specific needs while appealing to any user.
My team at HP sought to elevate this experience by redefining the customer experience through a versatile, reliable, and beautiful point-of-sale system. For the new HP ElitePOS, we gained insights from everywhere—designers, technologists, retailers, and consumers—to create a product that is beautifully simple. It started as a sketch on a napkin, and is now part of an iconic portfolio that dissolves barriers during point-of-sale customer interactions.
Advanced analytics tools can help SMB retailers trim expenses while simultaneously improving shopper/associate engagement. Armed with big data insight into the performance of individual associates and stores small- and mid-size retailers can close the gap on the industry’s biggest players.
Download this Retail IQ report and discover how retailers both big and small can benefit from cutting-edge insight into the performance of their workforce to better schedule, plan and assign tasks.
OAuth permet à l’utilisateur de déléguer ses droits d’accès à une API, permettant ainsi à un service d’être intégré à un autre pour le compte de cet utilisateur. Ce sont les mêmes fournisseurs du Web social qui ont popularisé le schéma d’exposition d’une API afin de permettre à des développeurs tiers d’enrichir leurs plates-formes qui ont été les premiers à avoir appliqué ces mécanismes de délégation des autorisations. Créé en 2006, le protocole OAuth a permis de standardiser les mécanismes de ce type.
En 2007, l’iPhone™ d’Apple™ révolutionne le monde de l’informatique, mais c’est bien l’ouverture de l’App Store™ en 2008 qui marque l’avènement d’une nouvelle ère dans le commerce mobile. L’App Store™, mais aussi Google Play™, permettent alors aux entreprises de fournir des informations et des services via un canal de consommation nouveau, intime et extraordinaire.
Dans un contexte où les entreprises se tournent de plus en plus vers les équipements mobiles, les services Cloud, leurs partenaires et les développeurs tiers, les API sont devenues incontournables. La passerelle d’API de CA Technologies, CA API Gateway, offre une solution unique, capable de prendre en charge les initiatives API internes. Elle offre ainsi aux entreprises la possibilité d’explorer de nouvelles voies novatrices d’exploitation des données tout en répondant aux attentes de leurs clients et en augmentant leur efficacité. CA API Gateway allie la gestion des règles à la mise en œuvre de règles d’exécution pour garantir la centralisation de l’application des règles entre l’entreprise et l’utilisateur final, indépendamment de leur localisation.
L’économie des applications oblige les entreprises à se transformer. Pour saisir de nouvelles opportunités de croissance, elles s’ouvrent sur l’extérieur et partagent des données et applications sélectionnées avec des développeurs, des partenaires, des appareils mobiles, le Cloud et l’Internet des objets. Cette transformation contribue à redonner de la valeur aux données héritées : dans l’économie des applications, une organisation qui parvient à exploiter ces données d’une nouvelle manière pourra faire émerger de nouvelles opportunités de revenus.
DatacenterDynamics is a brand of DCD Group, a global B2B media and publishing company that develops products to help senior professionals in the world's most ICT dependent organizations make risk-based infrastructure and capacity decisions.
Our portfolio of live events, online and print publishing, business intelligence and professional development brands are centred on the complexities of technology convergence. Operating in 42 different countries, we have developed a unique global knowledge and networking platform, which is trusted by over 30,000 ICT, engineering and technology professionals.
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