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Published By: Hewlett Packard Enterprise     Published Date: Jul 12, 2018
Learn why many organizations are leveraging forward-looking best practices from the experts at HPE Pointnext to help them transition to an ITaaS structure. This guide examines the critical business and technology practices enabling ITaaS, from using flexible IT partner resources, ITIL features, operations service practices, to funding infrastructure as a service.
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Hewlett Packard Enterprise
Published By: BlackBerry Cylance     Published Date: Jul 02, 2018
Forrester Consulting was commissioned to conduct a Total Economic Impact™ (TEI) study to examine the potential return on investment (ROI) enterprises may realize by deploying Cylance's advanced threat protection solution, CylancePROTECT®, and its deployment and configuration services, ThreatZero™. The study aims to provide readers with a framework to evaluate the potential financial impact of CylancePROTECT and ThreatZero on their organizations, which will improve customer success with advanced cybersecurity and antivirus protection solutions. To better understand the benefits, costs, and risks associated with an investment in Cylance, Forrester interviewed the Chief Information Security Officer for a Large State County Government, who has used the solutions for over a year. Cylance provides a new-generation, predictive, cybersecurity, and malware prevention solution that leverages artificial intelligence to prevent malware from executing on endpoints in real time. This is usually implemented with ThreatZero, which is a continuous professional service program rendered by Cylance for users of CylancePROTECT. ThreatZero guides through the planning, implementation, integration, and ongoing optimization of the solution. This often includes end user education, training, and support to totally eliminate endpoint threats and incidents. With CylancePROTECT and ThreatZero, the organization was able to reduce security breaches to almost zero, catching malware before it ever gained access to public records. Relative to their previous endpoint protection, this significantly reduced costs from remediation/reimaging and incidence response. Additionally, IT and security employees’ productivity were boosted. Read more in the full TEI report.
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economic, cylance, roi, enterprises
    
BlackBerry Cylance
Published By: Genesys     Published Date: Jun 13, 2018
Routing is a fundamental component of your customer experience strategy. True omnichannel routing breaks down channel silos and gathers intelligence upfront through context and data to deliver the personalized, seamless engagement your customers now expect. Learn how you can move beyond single interactions with true omnichannel routing: • Dynamically match customers from any touchpoint, over any channel, to the agent with the optimal insights, skill set and proficiency • Enable seamless transitions between digital self-service and live employee contact • Replace single, random interactions with thoughtfully designed and optimized customer journeys
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routing, customer experience, transitions, self-service
    
Genesys
Published By: Proofpoint     Published Date: May 30, 2018
Email fraud is rife – business email compromise (BEC) is costing companies billions, and consumer phishing is at an all-time high. The majority of these email attacks are also preventable. Utilising the power of email authentication, Email Fraud Defence protects your organisation from all phishing attacks that spoof trusted domains. Visibility of who is sending email across your email ecosystem allows you to authorise all legitimate senders and block fraudulent emails before they reach your employees, customers and business partners. Protect your email ecosystem from today’s advanced email threats including business email compromise (BEC) and consumer phishing. Proofpoint Email Fraud Defence gives you the visibility, toolset and services needed to authorise legitimate email senders and block fraudulent messages before they reach the inbox.
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Proofpoint
Published By: CA Technologies EMEA     Published Date: May 23, 2018
CA Live API Creator creates application back-ends exposing enterprise-class REST/JSON APIs, including access to existing data and applications. It enables developers to create new REST endpoints that join data across diverse data sources using a point–and–click approach. API owners can extend the API with declarative business rules, JavaScript event processing, role-based security and interactive testing. The CA Live API Creator Reactive Logic model yields systems that are highly scalable and reliable. Its optimized services run more efficiently and with less fragility than services manually coded by skilled developers and architects.
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CA Technologies EMEA
Published By: Infosys     Published Date: May 21, 2018
A major telecoms client was struggling with time to market. Keen to launch a new youth brand, it had a number of innovative value-added digital services it wanted to offer; but it was taking a long time to implement them. Launching a new brand meant a 12-15 month cycle, which was unacceptable. The reason was that, whenever anyone wanted to launch a new product or feature, they had to work on both the back-end and the front-end and then integrate it with the front end applications to make it work. This was so time-consuming and difficult that we were appointed to introduce a micro services layer in between, which would shorten development timescales.
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market, brand, launch, digital, services, client
    
Infosys
Published By: Hewlett Packard Enterprise     Published Date: May 11, 2018
Chaque jour, nous sommes confrontés à des choix plus ou moins critiques risquant de changer notre vie. Acheter ou louer ? Créer sa propre entreprise ou travailler pour un patron ? Avec ou sans vinaigrette ? D'accord, la vinaigrette ne risque pas vraiment de changer votre vie... Le point commun aux décisions de ce type est que nous nous sentons généralement confrontés à un choix assez étroit entre deux propositions : X ou Y ? Et nous ne sommes pas seuls : les entreprises et leurs services IT ont tendance à construire leur infrastructure IT en mode soit/soit.
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Hewlett Packard Enterprise
Published By: Dassault Systèmes     Published Date: May 09, 2018
Technology is transforming mobility and vehicle ownership. To be a game-changer in the transportation and mobility market, organizations must anticipate customer expectations and deliver compelling experiences. • Help my customers experience the future: Digitization, VR and interactive experiences show consumers benefits before they are on the road. • Give my customers enhanced levels of customization: Vehicle personalization transforms a product purchase to a multi-dimensional experience. • Streamline my product development processes: Innovation increases product diversity while reducing development time and costs. • Keep me up to speed with new mobility solutions: Organizations must be open to change in imagining how to go from point A to B. • Prepare me for the shift to Mobility as a Service: MaaS is already affecting transportation and pressuring margins for conventional car manufacturers. I invite you to download your targeted industry analysis and uncover the expectations to tak
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Dassault Systèmes
Published By: Dassault Systèmes     Published Date: May 09, 2018
Discerning and demanding consumers expect meaningful retail interactions. Creating new world-class experiences is vital to differentiate products and boost profits in the consumer goods market. • Let me shop when and how I want: Technology to research and buy products defines consumer behavior, driven by social media’s “see now, buy now” mentality. • Give me relevant data: With ever-expanding information, every touchpoint should have customer data that matters. • Give me a truly unique experience: Innovative retailers use new partners and tools to deliver personalized consumer experiences. • Pair my products with consistently good service: New customer service technologies are crucial in a world with more consumer/retailer choices. • Make my retail environments better: Consumers want memorable, differentiated experiences in user-friendly digital and physical retail environments. I invite you to download your targeted industry analysis and uncover the expectations to take into account a
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Dassault Systèmes
Published By: MobileIron     Published Date: May 07, 2018
This 10-point checklist outlines best practices for designing a security architecture that protects cloud data at the endpoint. Enterprise computing architectures have changed fundamentally in the last ten years, as employees consume an ever-growing collection of business cloud services through mobile apps. The traditional security approach of network perimeter and locked-down endpoints is not suitable for this app-to-cloud model of modern work.
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cloud, best, practices, endpoint, security, data
    
MobileIron
Published By: Trend Micro     Published Date: May 03, 2018
Skills and resources — these are the two elements that make up an attacker’s arsenal. An attacker, however, cannot set out to break security or even perform sophisticated attacks without finding weak points in a system first. Massive malware attacks, email-borne heists, hacked devices, and disrupted services — all of these require a vulnerability in the network, whether in the form of technology or people, in order to be pulled off. Trend Micro has looked into the current and emerging threats, as well as the security approaches tailored for the landscape. Read on to find out how to make informed decisions with regard to the security focus areas that will figure prominently in 2018.
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Trend Micro
Published By: Ingenico     Published Date: May 02, 2018
The time of mobile point of sale (mPOS) has arrived. While the mission to adopt EMV has dominated the payments industry over the past few years, many hotels, resorts and casinos are now focusing their efforts on rapid planning and implementation of mPOS strategies. A number of emerging trends are driving this new focus, including an emphasis on enhancing guest experiences and building brand loyalty by leveraging digital and mobile technologies. Innovative hotels, resorts and casinos are using these solutions to create entirely new guest experiences that improve service speed and convenience while creating distinct competitive advantages. mPOS is increasingly becoming a key part of the picture, providing unique opportunities to improve guest service quality and engagement, create new efficiencies and cost savings, and strengthen their brand. This eBook will provide an overview of those opportunities, some key trends in the hotel & lodging industry, and guide you through the key requirem
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Ingenico
Published By: Dome9     Published Date: Apr 25, 2018
As of May 2017, according to a report from The Depository Trust & Clearing Corporation (DTCC), which provides financial transaction and data processing services for the global financial industry, cloud computing has reached a tipping point1. Today, financial services companies can benefit from the capabilities and cost efficiencies of the cloud. In October of 2016, the Federal Deposit Insurance Corporation (FDIC), the Office of the Comptroller of Currency (OCC) and the Federal Reserve Board (FRB) jointly announced enhanced cyber risk management standards for financial institutions in an Advanced Notice of Proposed Rulemaking (ANPR)2. These proposed standards for enhanced cybersecurity are aimed at protecting the entire financial system, not just the institution. To meet these new standards, financial institutions will require the right cloud-based network security platform for comprehensive security management, verifiable compliance and governance and active protection of customer data
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Dome9
Published By: Centrify Corporation     Published Date: Apr 13, 2018
A Zero Trust approach to security requires a combination of Identity Services to deliver identity assurance, trusted endpoints, conditional policy and least privilege. This guide identifies the specific capabilities you need within four key areas of identity and helps you compare capabilities across major vendors with respect to Application Services, Endpoint Services, Infrastructure Services and Analytics Services.
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Centrify Corporation
Published By: MobileIron     Published Date: Apr 11, 2018
MobileIron unified endpoint management (UEM) enables your employees to enjoy seamless access to business apps and data through secure mobile devices, desktops, and cloud services while still maintaining complete control over their privacy. Harness the power of secure modern devices, apps and cloud services to enable business innovation. With one app, enterprises can protect company data by detecting and remediating known and zero-day threats on the mobile device, and no need for users to take any action.
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byod, strategy, endpoint, management, uem, business, applications, data, mobile, device
    
MobileIron
Published By: CA Technologies EMEA     Published Date: Apr 10, 2018
Effective Competition Depends on Continuous Delivery of Quality Software In today’s application economy every company is a software company, no matter what industry it is in: • Shipping companies depend on logistics software to efficiently route packages, arrange drivers and automate warehouses. • Retail companies rely on software to manage inventory, engage with customers online and to give in-store associates the tools they need to answer customer questions on the spot. • Marketing firms lean on applications to gather consumer data and parse it, automate communication with prospects and effectively manage advertising campaigns. The examples are endless. The point is that in order to compete today, every business must be able to quickly build and tweak software to adjust to always evolving market demands. Ultimately, business success depends on faster development iterations while still maintaining the high quality of service expected by customers, stakeholders and end users.
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CA Technologies EMEA
Published By: CA Technologies EMEA     Published Date: Apr 10, 2018
Défi Les organisations engagées dans un processus de transformation numérique sont davantage préoccupées par des questions liées au risque et à la sécurité, ce qui n’a rien de surprenant. Les initiatives de transformation numérique entraînent inévitablement une augmentation du nombre de points d’accès à l’infrastructure de l’entreprise qui se situent en dehors des contrôles existants et sont accessibles par des identités plus nombreuses et plus variées qui prolifèrent à l’intérieur d’une infrastructure distribuée et dynamique. Solution Connaître vos utilisateurs privilégiés, c’est connaître vos risques. Les outils de gestion des accès à forts privilèges doivent eux-mêmes être en mesure de supporter l’automatisation du processus d’autorisation et permettre l’évolutivité grâce à la prise en charge des opérations dynamiques et de l’infrastructure éphémère, comme les comptes d’administration AWS (Amazon Web Services) pour les identités humaines.
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CA Technologies EMEA
Published By: Carbonite     Published Date: Apr 09, 2018
No one ever wants a recovery to go south—whether it’s your first or 50th time completing a data recovery operation. But your organization will experience a bit more anxiety when it goes to perform its first recovery using a new solution. If the phrase “successful recovery”, in your experience, has applied to only a few applications or a limited set of files, it’s understandable that you may be anxious the first time you test a recovery of your entire environment. Know this: you can successfully conduct a full recovery of your environment the first time as well as every time thereafter. This is the challenge and opportunity that I face every day in my role: to deliver successful cloud recovery for my clients no matter what. While we never guarantee that a recovery will occur without some hiccups during the process, I can point to the fact that every cloud recovery that I have overseen has met our agreed upon service levels whether that guarantee is for a 1-hour recovery, a 24-hour rec
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Carbonite
Published By: Pure Storage     Published Date: Mar 15, 2018
Managing technology refreshes is not a popular task among enterprise storage administrators, although it is a necessary task for successful businesses. As a business evolves, managing more data and adding new applications in the process, enterprise storage infrastructure inevitably needs to grow in performance and capacity. Enterprise storage solutions have traditionally imposed limitations in terms of their ability to easily accommodate technology refreshes that keep infrastructure current and operating reliably and most cost effectively. In 2015, Pure Storage introduced a new technology refresh model that has driven strong change in the enterprise storage industry by addressing the major pain points of legacy models and provided overall a much more cost-effective life-cycle management approach. In conjunction with other aspects of Pure Storage's enterprise storage product and services offerings, the company's "Evergreen Storage" technology refresh model has contributed to this all-f
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Pure Storage
Published By: SAS     Published Date: Mar 06, 2018
When designed well, a data lake is an effective data-driven design pattern for capturing a wide range of data types, both old and new, at large scale. By definition, a data lake is optimized for the quick ingestion of raw, detailed source data plus on-the-fly processing of such data for exploration, analytics, and operations. Even so, traditional, latent data practices are possible, too. Organizations are adopting the data lake design pattern (whether on Hadoop or a relational database) because lakes provision the kind of raw data that users need for data exploration and discovery-oriented forms of advanced analytics. A data lake can also be a consolidation point for both new and traditional data, thereby enabling analytics correlations across all data. With the right end-user tools, a data lake can enable the self-service data practices that both technical and business users need. These practices wring business value from big data, other new data sources, and burgeoning enterprise da
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SAS
Published By: LogMeIn     Published Date: Feb 27, 2018
Exceptional customer service is a competitive differentiator. Providing consistent service that is tailored to the individual across a variety of digital channels can help organizations deliver personalized experiences that exceed the expectations of today’s digital savvy consumers. Yet, many organizations fail to deliver real-time relevance in their service experiences because critical customer data is siloed in different systems (CRM, ticketing, etc.) across the enterprise, making it difficult to understand the full customer journey and their needs at that point in time. We partnered with IDG Research to survey top-performing customer service organizations to determine the challenges they face, and, more importantly, their plans for driving better outcomes. One thing is clear: taking a strategic approach to future investments can help organizations meet their customer service objectives and deliver on customer expectations.
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digital, engagement, customer, service, research, organizations
    
LogMeIn
Published By: Oracle     Published Date: Feb 21, 2018
A basic chatbot isn’t that hard to build. In JavaScript, write a public REST endpoint to connect a Facebook page to some chat logic (botly is a popular option) and deploy the whole thing to run on a cloud platform. Zoom out to the bigger picture, though, and you see that Facebook is just one channel. If you use Skype, Slack, Kik, and digital voice assistants, you’ll have to build six or eight of these endpoints straight away. And chatbots are being asked to handle ever more complex responses, so you better build on a platform of machine learning and natural language processing to keep up. That’s why the question enterprise developers should be asking is not “Which chatbot service do I start with?” but “Which platform will let me crank out a chatbot today and also support multiple channels and integrate with back-end systems as these chatbots take off?”
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Oracle
Published By: Genesys     Published Date: Feb 21, 2018
Routing is a fundamental component of your customer experience strategy. True omnichannel routing breaks down channel silos and gathers intelligence upfront through context and data to deliver the personalized, seamless engagement your customers now expect. Learn how you can move beyond single interactions with true omnichannel routing: • Dynamically match customers from any touchpoint, over any channel, to the agent with the optimal insights, skill set and proficiency • Enable seamless transitions between digital self-service and live employee contact • Replace single, random interactions with thoughtfully designed and optimized customer journeys
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contactbabel, contact center, omnichannel, routing, customer experience
    
Genesys
Published By: Limelight     Published Date: Feb 16, 2018
People today expect to have a compelling, interactive, and engaging digital experience. Few companies can exist without a website. In a lot of cases, the Internet is the main stream for their customers to gather information, and the performance of their website directly affects their business. So, what measures can companies take to prevent site delays and improve performance? This white paper will explain the mechanism of a CDN and points to consider when selecting a CDN service.
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content delivery network, cdn, digital content delivery, mobile delivery, global content delivery, live streaming, video on demand, video delivery, website performance, website acceleration, digital rights management, drm
    
Limelight
Published By: Service Now     Published Date: Feb 09, 2018
We’re at a tipping point for customer service operations. Customers contact enterprises at a greater rate over a greater number of channels — shifting between them seamlessly and even using channels simultaneously. Enterprises react by adding headcount — an unsustainable strategy. You must transform operations by developing strength in automation, AI, and knowledge. This report reveals the top 10 customer service trends in 2018 for application development and delivery (AD&D) pros supporting customer service.
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Service Now
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