Customer service is at an inflection point, in both the business-to-consumer and business-to-business sectors. Costs continue to skyrocket as the volume of inquiries increases, even as customer service budgets remain flat. Customer expectations seem to increase by the hour. Make a mistake or fail to resolve an issue quickly, and businesses may quickly see a decline in customer satisfaction and revenue. Download this whitepaper to learn more!
We’re at a tipping point for customer service operations. Customers contact enterprises at a greater rate over a greater number of channels — shifting between them seamlessly and even using channels simultaneously. Enterprises react by adding headcount — an unsustainable strategy. You must transform operations by developing strength in automation, AI, and knowledge. This report reveals the top 10 customer service trends in 2018 for application development and delivery (AD&D) pros supporting customer service.
Published By: LogMeIn
Published Date: Feb 27, 2018
Exceptional customer service is a competitive differentiator. Providing consistent service that is tailored to the individual across a variety of digital channels can help organizations deliver personalized experiences that exceed the expectations of today’s digital savvy consumers. Yet, many organizations fail to deliver real-time relevance in their service experiences because critical customer data is siloed in different systems (CRM, ticketing, etc.) across the enterprise, making it difficult to understand the full customer journey and their needs at that point in time.
We partnered with IDG Research to survey top-performing customer service organizations to determine the challenges they face, and, more importantly, their plans for driving better outcomes. One thing is clear: taking a strategic approach to future investments can help organizations meet their customer service objectives and deliver on customer expectations.
There are key points to consider when looking for a videoconferencing system. As independent Telecommunications and IT consultants, part of what we do is to evaluate various products and systems regularly for mid-to-large enterprise clients, from 500 to over 30,000 employees. At a high level evaluation elements include costs, technology and features, and service.
CA Live API Creator creates application back-ends exposing enterprise-class REST/JSON APIs, including access to existing
data and applications. It enables developers to create new REST endpoints that join data across diverse data sources using
role-based security and interactive testing.
The CA Live API Creator Reactive Logic model yields systems that are highly scalable and reliable. Its optimized services
run more efficiently and with less fragility than services manually coded by skilled developers and architects.
"Visibility and control of endpoint devices are critical to securely manage your workloads in the Amazon Web Services (AWS) environment. Ideally, teams want to gain real-time visibility and control without having to deploy an additional agent onto the Amazon Elastic Compute Cloud (Amazon EC2) instance. They want a tool that allows them to span physical, virtual and cloud environments of their existing on-premises endpoints and Amazon EC2 instances.
CrowdStrike® Falcon Discover™ platform allows you to identify unauthorized systems and applications in real time and quickly remediate issues, ensuring the integrity of your data.
Download this datasheet to learn the key benefits of cloud-native CrowdStrike Falcon Discover, including:
• Visibility and control over their endpoints whether they are running on-premises or as Amazon EC2 instances
• The ability to scale easily to match the dynamic nature of Amazon EC2 instances
Effective Competition Depends on Continuous Delivery of Quality Software In today’s application economy every company is a software company, no matter what industry it is in:
• Shipping companies depend on logistics software to efficiently route packages, arrange drivers and automate warehouses.
• Retail companies rely on software to manage inventory, engage with customers online and to give in-store associates the tools they need to answer customer questions on the spot.
• Marketing firms lean on applications to gather consumer data and parse it, automate communication with prospects and effectively manage advertising campaigns. The examples are endless.
The point is that in order to compete today, every business must be able to quickly build and tweak software to adjust to always evolving market demands. Ultimately, business success depends on faster development iterations while still maintaining the high quality of service expected by customers, stakeholders and end users.
Les organisations engagées dans un processus de transformation numérique sont davantage préoccupées par des questions liées au risque et à la sécurité, ce qui n’a rien de surprenant. Les initiatives de transformation numérique entraînent inévitablement une augmentation du nombre de points d’accès à l’infrastructure de l’entreprise qui se situent en dehors des contrôles existants et sont accessibles par des identités plus nombreuses et plus variées qui prolifèrent à l’intérieur d’une infrastructure distribuée et dynamique.
Connaître vos utilisateurs privilégiés, c’est connaître vos risques. Les outils de gestion des accès à forts privilèges doivent eux-mêmes être en mesure de supporter l’automatisation du processus d’autorisation et permettre l’évolutivité grâce à la prise en charge des opérations dynamiques et de l’infrastructure éphémère, comme les comptes d’administration AWS (Amazon Web Services) pour les identités humaines.
Skills and resources — these are the two elements that make up an attacker’s arsenal. An attacker, however, cannot set out to break security or even perform sophisticated attacks without finding weak points in a system first. Massive malware attacks, email-borne heists, hacked devices, and disrupted services — all of these require a vulnerability in the network, whether in the form of technology or people, in order to be pulled off.
Trend Micro has looked into the current and emerging threats, as well as the security approaches tailored for the landscape. Read on to find out how to make informed decisions with regard to the security focus areas that will figure prominently in 2018.
Information technology is at a crucial turning point. Enterprise IT departments are under constant pressure to meet user and application demands, aware that cloud deployments offer an easier and faster alternative but often pinned down by legacy deployment models. The problem stems from the inability of those legacy models to adapt to meet expectations for rapid provisioning, continuous delivery, and consistent performance across multiple environments. Read this whitepaper to learn more about the evolution of application delivery and the services your enterprise can utilize to successfully manage the increased pressure on network and application infrastructure.
This report provided by Enterprise Management Associates (EMA) is developed around research that's focused on showing the many faces of the CMDB – as a central point for governance, asset, inventory, change and configuration control, and as a core system, in many cases for more effective service assurance. Designated for IT adopters and planners – read by executives, as well as, architects, and technical influencers.
Web Application Threats Are Evolving. Are Your Security Efforts Keeping Pace? Today, Web application security threats are not only becoming more abundant than ever, but also more difficult to detect, and more complex to solve. Many organizations are responding to these unique vulnerabilities with traditional network security approaches. However, sophisticated Web applications threats require a more sophisticated security strategy. What’s worked in the past won’t necessarily work today; and what’s more, Web application security requires a comprehensive solution, not simply a series of a la carte provisions. For detailed steps toward improving your Web application security strategy, download the VeriSign® Enterprise Security Services white paper, Best Practices That Improve Web Application Security.
This paper examines both the centralized WLAN switch architecture and the optimized WLAN architecture, so that the wireless network choice an organization makes today will protect its investment and allow it to experience the substantial benefits of 802.11 for years to come.
Today, the widespread availability of 3G and 4G cellular or wireless broadband networks enables digital signage to be deployed virtually anywhere. Combined with cloud-enabled network management and content delivery systems, 3G and 4G wireless broadband networks are propelling digital signage deployments at an accelerated pace. In countless venues, digital signage networked via wireless broadband signal penetrates hard-to-reach locations, new markets, and can achieve a faster return on investment.
Published By: Infosys
Published Date: May 21, 2018
A major telecoms client was struggling with time to market. Keen to launch a new youth brand, it had a number of innovative value-added digital services it wanted to offer; but it was taking a long time to implement them. Launching a new brand meant a 12-15 month cycle, which was unacceptable.
The reason was that, whenever anyone wanted to launch a new product or feature, they had to work on both the back-end and the front-end and then integrate it with the front end applications to make it work. This was so time-consuming and difficult that we were appointed to introduce a micro services layer in between, which would shorten development timescales.
Published By: EverString
Published Date: Jul 27, 2018
You have lots of leads, but finding the right match is getting harder and harder.
You know the good leads are out there. They might even be looking for you. The trouble is, those good leads are hidden among so many bad ones. Your sales and marketing teams know this. They’re facing a deluge of data, not all of it reliable, and they’re trying to decode that data using outdated point solutions and imperfect criteria. Which means a lot of time spent running campaigns, initiating conversations and booking meetings that go nowhere. If this were the dating world, we’d be talking about a calendar full of bad first dates. Everyone’s “swiping right,” but no one’s truly matching. No one’s getting a second date. No one’s committing. Something just isn’t working.
We can’t help you if you’re dating. But if you’re trying to sell your company’s products and services—well, the game is about to change. Instead of moving through a volume of potential customers as quickly as possible to build pipeline, th
Published By: FICO EMEA
Published Date: Feb 11, 2019
The automotive leasing and financing industry is facing its most competitive times. Market disruptors are moving quickly, leveraging technology to provide polished and high-value customer experiences to lure business away from more traditional lenders.
However, the use of smart technology and automated credit decisioning can enable auto lenders to make accurate lending decisions and gain a competitive edge.
Learn how you can:
• Issue accurate and immediate credit financing decisions at the point of sale
• Reduce delinquencies and credit losses
• Grow your lending portfolio
• Create winning offers using data and analytics
• Speed up credit decisions to prospects and stay competitive
• Use smart analytics to enhance the customer service experience
Download the case study round up Digital Transformation for Automotive Finance to learn how you can transform your business.
Watch this on-demand webinar to learn the steps and available tools necessary to design, setup, and deploy infrastructure to run a multi-server Microsoft SharePoint Server Farm on AWS. Solution Architect Ulf Schoo will cover how to architect for high availability and provision the relevant AWS services and resources to run SharePoint Server workloads at scale on the AWS Cloud. Also included with the video is the Microsoft SharePoint Server on AWS: Reference Architecture Whitepaper.
To meet the challenges of IT organizations, Cisco and F5 have developed a shared architectural vision and joint solution to simplify networking and solve pain points in next-generation data centers. The solution extends the F5 Synthesis architecture and programmable Software-Defined Application Services (SDAS) within the Cisco Application Centric Infrastructure (ACI), helping customers efficiently deliver applications that are fast, secure and available. Read the whitepaper to learn more.
Published By: MuleSoft
Published Date: Jan 16, 2018
For the last several years, microservices has been an important trend in IT architecture, and many architects and IT executives experience pressure to jump on microservices as the new hot thing. But there is a feeling that microservices must only be implemented in a certain way, or it is being done incorrectly.
This simply isn't so. This whitepaper discusses how microservices presents itself as a series of patterns, and outlines how organizations should select the microservices pattern that makes sense for their own business, goals, and culture.
Read this whitepaper to discover:
The top six microservices patterns and the advantages and disadvantages of each
Foundational best practices to make sure your microservice implementation is successful
How Anypoint Platform can help you implement a microservices architecture in a workable way
DatacenterDynamics is a brand of DCD Group, a global B2B media and publishing company that develops products to help senior professionals in the world's most ICT dependent organizations make risk-based infrastructure and capacity decisions.
Our portfolio of live events, online and print publishing, business intelligence and professional development brands are centred on the complexities of technology convergence. Operating in 42 different countries, we have developed a unique global knowledge and networking platform, which is trusted by over 30,000 ICT, engineering and technology professionals.
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