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Results 326 - 350 of 929Sort Results By: Published Date | Title | Company Name
Published By: join.me     Published Date: Jan 29, 2014
Built on the results of an annual survey of Internet shoppers worldwide, the 2013 Live Chat Effectiveness report outlines Internet shopper communication and purchasing behavior and preferences. The report includes findings specific to live chat technology, as well as other engagement channels, such as phone, email and social media. In this year’s report, we explore how Internet shoppers use these various channels to inform purchase decisions and seek help from customer service. Readers will learn the channels that shoppers prefer in given scenarios and how to prepare their teams for optimal engagement.
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live chat report, social media, purchasing behavior, logmein, internet shoppers, optimal engagement, telecom
    
join.me
Published By: RingCentral     Published Date: Jan 13, 2015
As the workplace transcends the conventional borders of corporate data and telephony networks, managing business communications is becoming much more complex—especially for IT leaders. For example, BYOD offers benefits such as eliminating the need to provision a company-owned device for every employee.
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cloud, phone, it-leaders, mobile, mobile workforce, pbx, it management
    
RingCentral
Published By: RingCentral     Published Date: Jan 13, 2015
The world of work is changing. Not so long ago, most employees reported to a “desk job” in an office, and companies recruited talent locally. Businesses now recognize that to compete in an increasingly uncertain economy—and to attract skilled workers—they need to become more flexible, particularly about where employees work.
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cloud, phone, it-leaders, mobile, mobile workforce, pbx
    
RingCentral
Published By: Adobe     Published Date: Jul 28, 2015
Download the Adobe Mobile Marketing Survey to discover the big-picture view of investments in mobile by leading marketers—and what it will take to stay on top.
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adobe creative cloud, mobile marketing, mobile devices, smartphones, tablets, mobile strategy, mobile app innovation
    
Adobe
Published By: Polycom     Published Date: May 22, 2017
Collaboration takes many forms, a simple message and response, a quick phone call, a brief meeting or a formal video conference. Whatever form it takes, collaboration can deliver many business benefits, so it’s important to give employees the right tools for the right environment.
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Polycom
Published By: Polycom     Published Date: Mar 13, 2018
Do you find yourself asking meeting participants to repeat themselves because the audio quality isn’t crystal clear? Have you ever accidentally ended an important call by hanging up instead of selecting mute? Audio conferencing has evolved and it’s time to eliminate these time and productivity-wasters. Check out this list of top 10 reasons to upgrade your conference phone and see and learn all about the newest star on the conference table, Polycom Trio.
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polycom trio, collaboration, unified communication platforms, conference phones, content sharing
    
Polycom
Published By: Polycom     Published Date: Dec 18, 2017
Learn how one organization with Polycom voice devices and Microsoft Office 365 realized a 109% risk-adjusted ROI and benefits of $1.6M over three years. By deploying Polycom voice solutions for Microsoft Office 365, an engineering firm was able to realize: $1.6M in total risk-adjusted benefits $1M in incremental revenue with more billable hours $537k in improved productivity $74k in phone purchase and installation cost savings $14k in employee relocation cost savings Learn more about the business benefits and cost savings attributed to Polycom voice solutions for Microsoft Office 365. The Total Economic Impact Of Polycom Solutions For Microsoft Office 365, a commissioned September 2016 study conducted by Forrester Consulting on behalf of Polycom and Microsoft.
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forrester, microsoft, polycom, communication integration, voice solutions, office 365, cloud pbx
    
Polycom
Published By: Polycom     Published Date: Mar 13, 2018
With the increase in mobility and the growth of distributed teams, it’s essential that you select audio devices that offer the best flexibility, quality and reach needed to support collaboration anywhere on any device. To meet these requirements, Polycom offers a broad selection of easy-to-use, high-quality desk phones, conference phones, and applications. The phones support crystal-clear conversations and seamlessly integrate with a wide range of communication environments including open-SIP and Skype for Business and Office 365. This comprehensive guide will provide you: Guidance on selecting devices for different workspaces Information on the newest collaboration features and benefits Overview and comparison of the latest Polycom desk phones and conference phones
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voice collaboration, communication environments, polycom, microsoft office 365, skype for business
    
Polycom
Published By: CradlePoint     Published Date: Sep 04, 2014
In a world where traditional tethers to the central office have all but vanished, enterprises that operate vehicle fleets require constant and dependable mobile Internet connectivity to keep up. Businesses, organizations, and public agencies with vehicle fleets find productivity gains and improved fleet management by deploying dependable mobile connectivity in vehicles. Additionally, travelers and mass transit commuters now expect constant connectivity, and not just through their mobile phones.
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constant connectivity, dependable mobile connectivity, cradlepoint, mobile phones, wireless
    
CradlePoint
Published By: Movable Ink     Published Date: Apr 01, 2016
Do your emails look great on mobile devices? In the UK, 70% of email opens occur on smartphones and tablets. You know you should be building responsive emails, but where do you start? Download ‘10 Quick Design Hacks for Responsive Emails’ to discover simple ways to create great-looking emails for mobile devices and see real life examples of how brands are making a big impact on a small screen.
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email marketing, contextual marketing, mobile marketing, responsive email marketing, email design
    
Movable Ink
Published By: Fujitsu     Published Date: Sep 02, 2016
Download this white paper today to better understand how devices are going to be used in the health care environments and how you can adjust your product plans accordingly.
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fujitsu, mobile device, healthcare device, mobile computing, tablets, smartphones, mobile workers, remote access
    
Fujitsu
Published By: 8x8 Inc.     Published Date: Jun 16, 2017
Some companies opt to deploy UC solutions on-premises, but the cloudbased model is gaining popularity. Cloud-based UC solutions are ideal for businesses that have limited IT staff, a distributed workforce and/or a desire for pay-as-you-go flexibility. By enabling diverse communication media to be carried over a common IP network, UC solutions make it possible to manage a full suite of capabilities from a single point—and use them with common devices. But what’s the best way to maximize UC capabilities for your specific workplace? Spiceworks surveyed IT decision makers to get their insights on identifying and deploying collaboration and communication solutions across their organizations. This white paper explores the survey results, including key concerns, pain points, and roadmaps around driving UC strategies.
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technology solutions, mobile workforce, interface optimization, 8x8, desk phones, internal collaboration, remote employees, cost reduction
    
8x8 Inc.
Published By: 8x8 Inc.     Published Date: Jun 16, 2017
Do attitudes to IT adoption vary depending on your seniority within a business? And could this be holding back adoption of technology? These are key questions explored in this paper, which compares the views of mid-level ‘hands on’ IT managers with those of senior directors within British companies. Across both groups, there is a sense that UK business in general is too wary of implementing new technology. But there is a significant divergence of opinion when it comes to a range of factors, such as the extent to which companies invest in new technology, stay on top of the latest tech, and understand its importance to the success of the business. A pattern emerges, whereby the senior leaders within companies are far happier than middle managers with the status quo around technology adoption. And IT managers even suggest that this might be driven by self preservation on the part of senior leaders.
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video conferencing, instant messaging, cloud based computer system, fixed phone line, pbx, cloud based telephony system, call analytics, byod, wearable technology
    
8x8 Inc.
Published By: VMware     Published Date: Feb 24, 2017
Mobile device management (MDM) tools allow companies to connect their employees securely to basic corporate network resources. Enterprise mobility management (EMM) goes a step further by enabling secure mobile versions of business-critical applications and data loss prevention to protect corporate information. But in today's workplace, employees and businesses deal with a vast variety of devices with different operating systems and form factors, from PCs and laptops, to tablets and smartphones, and now, increasingly wearables and Internet of Things (IoT) endpoints. The solution is unified endpoint management (UEM), which enables organizations to take a consistent approach to manage and secure every endpoint, any app and content, and across deployment use cases from a single holistic platform. Read this whitepaper to uncover VMware AirWatch®'s leading UEM approach that is benefiting organizations tremendously.
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VMware
Published By: Zebra Technologies     Published Date: May 14, 2018
Surviving and thriving amid the global, digital shopping revolution, in which consumers fluidly browse and buy from their smartphones, computers and in store, calls for a supply-chain makeover. Pressed to offer consumers fast, flexible and even free product fulfillment and delivery in an omnichannel retail landscape, a crowdsourced, collaborative model is taking shape. Traditional roles are blurring as logistics companies, manufacturers and retailers work to meet the growing on-demand economy via the adoption of business intelligence supply chain technologies.
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mobile, shipping, manufacturing, warehouse, global, shopping, fulfillment
    
Zebra Technologies
Published By: Oath     Published Date: May 31, 2017
Understanding smartphone users’ behavior in the physical world is fueling the rise of location-based retargeting. Digital consumption on mobile devices surpassed desktop in 2015 and continues to grow. Using location as a signal of consumer activity and interest, advertisers can drive relevance and increase user engagement with their ads. Learn more in our infographic.
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native advertising, native ads, search ads
    
Oath
Published By: Valerie Schlitt Associates     Published Date: Jul 31, 2017
This Executive Summary is the first part of a two-content piece series to help B2B marketing and sales executives understand and optimize the telemarketing landscape as it exists today. We've heard that cold calling is dead, but is it really? Account Based Marketing (ABM) strategies include this component as do solo efforts to convert interest. Does it really work? If it does, how to discern what strategies are best? Read this two-part series and understand today's B2B buy cycle challenges and how your peers are optimizing the phone as a channel.
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Valerie Schlitt Associates
Published By: Infosys     Published Date: May 21, 2018
Our client was a large financial institution with millions of customers using a wide range of products. So when customers called the contact center, they could have any query out of a possibility set of 68 categories. They would want investment advice, or ask about their account. Or they would simply want to reset their PIN. The trouble was that the large range of support offered at the contact center meant long and complex phone calls, as customers often found their way through the interactive voice response (VR) system to the wrong agent. They had to be re-routed-often several times- which gave our clients two problems.
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customer, service, automation, voice, response
    
Infosys
Published By: Trilibis Mobile     Published Date: Aug 14, 2012
Smartphones and tablets are overtaking web traffic. Read about "mobile first" strategy and learn best practices for overcoming the challenges of developing mobile websites and hybrid apps in a rapidly evolving market.
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mobile web, mobile strategy, trilibis, hybrid apps, mobile first, smartpath, html5, mobile design, mobile development, mobile websites, msite, adaptive design, responsive design, proxy site, tablets, best practices, javascript, mobile apps, native apps, web app
    
Trilibis Mobile
Published By: Cisco     Published Date: Jan 08, 2016
Financial services customers are increasingly going digital, but human assistance continues to play a pivotal role — especially in the purchase journey — and many banks still only allow customers to get this assistance over the phone or in a branch. To improve the customer experience, increase the productivity of frontline experts, and increase sales, eBusiness and channel strategy executives should consider weaving human advisors and digital technologies together with video banking. Success will require more than just a simple video call. eBusiness and channel strategy executives need to ensure that video banking capabilities let prospects collaborate effectively with an expert when and where they choose and that experts are supported by the right processes, tools, and training.
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cisco, video banking, driving digital sales, improving customer experience, best practices
    
Cisco
Published By: Cisco     Published Date: Jan 12, 2016
The idea of bring your own device (BYOD) for connectivity has been well recognized in most networking environments. Yet some corporations are still struggling to understand its potential impacts. For them, the concept of users attaching privately owned and managed smartphones, tablets or laptops to their secure networks is a relatively new and worrisome concept. However, it is a challenge that customers in higher education have been dealing with for years as students have increasingly turned to easy-to-connect and affordable laptops as study aids.
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cisco, byod, connectivity, education, networking environment, networking, it management
    
Cisco
Published By: McAfee EMEA     Published Date: Mar 14, 2018
The General Data Protection Regulation (GDPR) will deliver a long overdue modernization and harmonization of privacy and data protection laws across the EU. It replaces legislation that was drafted before phones became smart and the cloud came to transform business. This guide will help you prepare for the GDPR. It outlines the key facts and figures, the questions organizations should ask to help assess their stage of readiness, and a comprehensive toolkit to help develop the capabilities needed to become GDPR-ready. Finally, we offer a short reference sheet covering the key information security professionals need to be prepared.
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McAfee EMEA
Published By: Plantronics     Published Date: Sep 27, 2013
Apps have become critical to small businesses’ success. Small businesses are increasingly using apps in their daily operations. According to a recent survey, nearly three-fourths (72%) of small businesses are using apps on smartphones or tablets for their business and 38% report they could not survive—or it would be a major challenge to survive—without apps.
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apps, mobile apps, mobile applications, mobile platforms, technology, communications, business applications, wireless, telecom
    
Plantronics
Published By: Plantronics     Published Date: Sep 27, 2013
Talk just got cheaper. Thanks to the Internet, you no longer have to invest in expensive business PBX phone systems or pay handsomely for long distance calls. Internet phone systems can provide you with the same features you are accustomed to at a fraction of the cost. And they can go even further, enhancing your productivity and giving you new ways of getting your work done.
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pbx, pbx phone system, internet phone systems, technology, communications, wireless, telecom
    
Plantronics
Published By: Gthreecom     Published Date: Nov 06, 2014
While 90% of consumers use mobile devices for pre-shopping activities, up to 84% use smartphones to help them shop in the store. It’s time to get personal with today’s mobile shoppers. Download this E-book, titled: The Retailer’s Mobile Strategy Guide, to learn the steps engage, convert and retain customers more efficiently.
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Gthreecom
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