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Results 426 - 445 of 445Sort Results By: Published Date | Title | Company Name
Published By: Oracle Service Cloud     Published Date: Mar 23, 2016
According to Forrester Research, 76% of consumers are using online self-serve to find answers—more than any other support channel, including phone. And they are no longer just looking for customer support directly on companies’ Facebook or Twitter sites. They are seeking help from their peers for quick and easy answers. Companies are recognizing this social service trend and are using customer communities as a platform to enable customers to socially self-serve. This approach can greatly enhance the overall service experience and reduce escalations to an agent. In looking at social service trends and benefits, it’s important to strategically think about the customer community implementation and planning process.
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oracle, service cloud, service management, customer interaction
    
Oracle Service Cloud
Published By: Oracle Service Cloud     Published Date: Mar 23, 2016
The Internet of Things (IoT) is connecting our world in ways that were unimaginable 10 years ago—collecting data on everything we do and using it to streamline our daily activities. In doing so, IoT is changing the way that consumers think about service. Service organizations must be prepared to support these new customer expectations to ensure continued satisfaction to strengthen and foster loyalty. Additionally, IoT is making its way into the enterprise, especially among organizations in industries like utilities, oil and gas, medical devices, manufacturing and telecommunications. Connected devices enable more efficient processes for maintenance and repair by constantly providing information on machines’ performance, environmental conditions, and possible failures. For example, a connected washing machine in a customer’s home could automatically send out an error report to the manufacturer when it experiences a failure. This is where field service management comes in.
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oracle, service cloud, service management, customer interaction, internet of things
    
Oracle Service Cloud
Published By: Oracle Service Cloud     Published Date: Mar 23, 2016
This document defines Oracle’s Customer Experience (CX) Value Equation as the strategic method to identify and measure the value of organizational CX. This model was originally documented in “CX Metrics and KPIs – September 2012.” It has received wide support, and has been the #1 searched hit and downloaded CX KPI document for 3+ years – a significant achievement in this industry – in an era where concepts are replaced daily with the latest, greatest fad. Since the original publication, I have received significant feedback that has been overwhelmingly positive, but with a request to comment on additional topics – most notably: brand impact, shared services, and Oracle’s Road to Modern. This updated paper leverages the original work, adds information around these additional topics and incorporates our continued client experience.
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oracle, service cloud, service management, customer interaction
    
Oracle Service Cloud
Published By: Oracle Service Cloud     Published Date: Mar 23, 2016
The days of ‘buyer beware’ are over. Today it’s ‘seller beware,’ as customers—empowered by technology—share their service experiences. That means every experience must be personalized and consistent across channels and throughout the customer journey. Get it right and you’ll be rewarded with increased revenues and lifelong customers. Get it wrong and 89% of customers will stop doing business with you after one bad experience. So how do you deliver the tailored, seamless service customers demand? Learn how Oracle delivers a complete, connected, stand-out customer service solution as compared with Salesforce.
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salesforce, oracle, service cloud, customer interaction, customer engagement
    
Oracle Service Cloud
Published By: Oracle Service Cloud     Published Date: Mar 23, 2016
The days of ‘buyer beware’ are over. Today it’s ‘seller beware,’ as customers—empowered by technology—share their service experiences. That means every experience must be personalized and consistent across channels and throughout the customer journey. Get it right and you’ll be rewarded with increased revenues and lifelong customers. Get it wrong and 89% of customers will stop doing business with you after one bad experience. So how do you deliver the tailored, seamless service customers demand? Learn how Oracle delivers a complete, connected, stand-out customer service solution as compared with eGain.
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oracle, service cloud, customer interaction, customer service
    
Oracle Service Cloud
Published By: Oracle Service Cloud     Published Date: Mar 23, 2016
In the early 2000s, two vastly different businesses—baseball and field service management—began to use advanced statistical analysis to gain an advantage over their competitors. They both revolutionized their respective fields by using statistical knowledge to improve performance. The new approach replaced old models and methods and attained shockingly good results as both set new standards for their respective industries. In this white paper, you will learn the general concepts behind predictive analytics and how they can be applied to a field service organization. The paper will cover the basic metrics that should be tracked, the use of performance pattern profiles, and how these principles can predict future events.
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oracle, service cloud, service management, customer interaction
    
Oracle Service Cloud
Published By: Oracle Service Cloud     Published Date: Mar 23, 2016
As the undisputed leader in home robots, iRobot has pioneered a completely new market, making it even more important for the company to establish what its customers want quickly, and to deliver outstanding customer-service experiences. To maximize adoption of its new technology, including its best-selling Roomba® vacuuming robots product line, iRobot wanted to optimize its use of multiple communications channels, to listen to its customers’ needs and identify revenue opportunities, while providing exceptional levels of service consistently across Web, social, and traditional channels.
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oracle, service cloud, irobot, customer service, customer interaction
    
Oracle Service Cloud
Published By: Oracle Service Cloud     Published Date: Mar 24, 2016
Despite the array of new technologies enabling customer contact across web and mobile channels, most serious interactions still have to pass through an agent in order to be resolved. Enterprises can push customers toward self-service, but in the end, people often still need to talk to other people. This means that, even in the best of circumstances, the customer experience is highly dependent on the capabilities of the agent manning the phones. That person needs more than skills and a beneficial temperament; they require a software environment that provides maximum space for flexibility, problem solving, and intuitive task switching.
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oracle, service cloud, customer interaction, customer support
    
Oracle Service Cloud
Published By: Oracle Social Cloud     Published Date: May 05, 2014
Charlene Li from Altimeter Group and Erika Brookes dicsuss becoming a social business
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oracle, oracle srm, altimeter, social business
    
Oracle Social Cloud
Published By: Oracle Social Cloud     Published Date: May 02, 2014
This year the Super Bowl and all the surrounding activity just didn’t live up to the hype. Despite that brands found ways to engage on social channels and extend the reach of their hefty investment. This analysis will highlight some of the ways brands used social channels to magnify their investment, driving awareness before the game, and continuing engagement throughout the broadcast.
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oracle, oracle srm, social media marketing, social channels, brand awareness
    
Oracle Social Cloud
Published By: Oracle Social Cloud     Published Date: May 02, 2014
This white paper sets out to make the case that ROI determination can be approached in a unified, structured and straightforward way. It also lays out a framework for expanding the definition of ROI and increasing organizational maturity for measurement and monetization. Finally, it dispels some of the myths around ROI and seeks to show the relationship between social KPIs organizations may be collecting today and how to align them with broader organizational and business-oriented goals and objectives.
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oracle, oracle srm, srm, social media, roi social kpis
    
Oracle Social Cloud
Published By: Oracle_Hospitality F&B     Published Date: Nov 09, 2015
The Oracle Hospitality Essential Guide to Running a Restaurant is a 76-page eBook sharing advice from restaurateurs on location, design, recruitment, technology, kitchen kit, marketing, reservations, customer service, menu design, and finance.
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oracle, oracle hospitality, running a restaurant, restaurant business, kitchen kit, marketing, menu design, finance, networking
    
Oracle_Hospitality F&B
Published By: Oracle_Hospitality Hotels     Published Date: Mar 07, 2016
This short video showcases Oracle OPERA Cloud Services, our next generation hotel management solution. Cloud-based and mobile-enabled, Oracle OPERA Cloud enables personalized guest experiences, enhances staff productivity and improves operational efficiency. Oracle OPERA Cloud will drive revenue growth at hotels while lowering IT complexity and costs.
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oracle, opera cloud, hotel management, opera cloud services, personalized guest experience, networking, it management, wireless, enterprise applications
    
Oracle_Hospitality Hotels
Published By: Pure Storage     Published Date: Feb 25, 2014
This is a white paper that assumes familiarity with Oracle database administration as well as basic Linux system and storage administration tasks as required for a typical database installation, such as creating partitions and file systems. The Pure Storage Flash Array is ready to run your Oracle database with no changes to your existing configuration. You can realize significant improvements in performance and ease of manageability
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pure storage, oracle, database, flash for oracle, flash for database, it management
    
Pure Storage
Published By: SRC,LLC     Published Date: Jun 01, 2009
To mine raw data and extract crucial insights, business decision‐makers need fast and comprehensive access to all the information stored across their enterprise, regardless of its format or location. Furthermore, that data must be organized, analyzed and visualized in ways that permit easy interpretation of market opportunities growth, shifts and trends and the business‐process changes required to address them. Gaining a true perspective on an organization’s customer base, market area or potential expansion can be a challenging task, because companies use so many relational databases, data warehouse technologies, mapping systems and ad hoc data repositories to gather and house information for a wide variety of specialized purposes.
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src, enterprise, enterprise applications, convergence, compared, counted, combined, reorganized, analyzed, visualized, mapped, database, gis, geographic business intelligence, data independence, etl, csv, delimited text file, mdb (both for microsoft access, esri personal geodatabase
    
SRC,LLC
Published By: Texas Memory Systems     Published Date: Aug 18, 2011
Companies who have implemented solid state disks make better use of server infrastructure, support concurrent user loads and improve user satisfaction
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texas memory systems, tms, storage, speed, infrastructure, load, sql solutions, flash, ram, design, yssytems, oracle, flash, ram, oracle solutions, sql, network architecture, network management, network performance, network performance management
    
Texas Memory Systems
Published By: This program is brought to you by Oracle and Intel     Published Date: Mar 15, 2018
Leave unwieldy infrastructure behind and get cloud-ready with Oracle Exadata. If you’re finding that on-premises IT infrastructure complexity is holding you back, it’s time to streamline and simplify. Find out more about our family of purpose-built Oracle systems that can help you consolidate infrastructure and get the performance your business needs. You’ll be ready to make the most of cloud benefits, when the time’s right for you.
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This program is brought to you by Oracle and Intel
Published By: This program is brought to you by Oracle and Intel     Published Date: Mar 15, 2018
Getting the most from your data, driving innovation, processing orders faster, and reducing operating costs are all essential. And Oracle Exadata is the database platform to deliver these improvements. Read five top reasons for running your business on Oracle Exadata, and find out why other organisations say it was such a good choice for them.
Tags : 
    
This program is brought to you by Oracle and Intel
Published By: This program is brought to you by Oracle and Intel     Published Date: Mar 15, 2018
Getting the most from your data, driving innovation, processing orders faster, and reducing operating costs are all essential. And Oracle Exadata is the database platform to deliver these improvements. Read five top reasons for running your business on Oracle Exadata, and find out why other organisations say it was such a good choice for them.
Tags : 
    
This program is brought to you by Oracle and Intel
Published By: This program is brought to you by Oracle and Intel     Published Date: Mar 15, 2018
Leave unwieldy infrastructure behind and get cloud-ready with Oracle Exadata. If you’re finding that on-premises IT infrastructure complexity is holding you back, it’s time to streamline and simplify. Find out more about our family of purpose-built Oracle systems that can help you consolidate infrastructure and get the performance your business needs. You’ll be ready to make the most of cloud benefits, when the time’s right for you.
Tags : 
    
This program is brought to you by Oracle and Intel
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