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Published By: Oracle     Published Date: Nov 13, 2013
Today customers look to engage with organizations through an increasing number of channels – and expect more from every customer service and support experience. A strategically implemented knowledge management initiative for both the contact center and Web self-service channels offers a powerful answer to this growing need to do more with less. However, a poorly implemented initiative can have a negative impact – increasing call and Web session time and frustrating both customers and agents alike. This eBook sets out 5 simple steps for optimizing customer service and support with an effective, best-practice-led knowledge management initiative.
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zenithoptimedia, oracle, knowledge management, transform customer service, oracle comprehensive solution, optimize customer service, contact center, web self-service environment, support experience, reduce service costs, competitive differentiation, strategically implemented knowdge, knowledge management initiative, web self-service goal, collaborative knowledge creation, enterprisewide, customer service deployment
    
Oracle
Published By: Oracle     Published Date: Nov 13, 2013
This Executive Brief explores the role of service and support in creating great customer experiences, the service goals market leaders use related to customer experience, the Oracle approach for empowering new service experiences, and how Oracle’s service solutions can help organizations create and manage their own great customer experiences across all channels, touchpoints, and devices.
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zenithoptimedia, oracle, executive strategy series, customer experience, empowering people, take initiative, power your brand, oracle service solutions, customer experience impact, cei, service and support experience, lasting customer relationships, sales interactions, ignored customers, efficiency, acquisition, improve self-service, improve productivity, cross-channel support, decrease operational costs
    
Oracle
Published By: Oracle     Published Date: Nov 13, 2013
3 best practices for providing ‘a little extra service’ using chat and email management that will save your company money and drives high customer satisfaction at the same time.
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zenithoptimedia, oracle, customer satisfaction, customer interaction, customer service, live chat, email management, personalized web self-service, cloud service, customer assistance, agent assistance, customer service experience, smartassistant, social support communities, higher customer satisfaction
    
Oracle
Published By: Oracle     Published Date: Nov 13, 2013
Two dominant trends are potentially reshaping the role of the HR function in the corporate world. The first relates to the rapid growth of the knowledge economy. In this environment, a committed, appropriately skilled and prudently deployed workforce is critical in order to develop new products and outstrip the competition. Second, many administrative functions that were formerly handled by HR departments, such as payroll and pensions, have now been farmed out to third parties. Indeed, research reveals that more than two-thirds of companies outsource a portion of their HR functions. This report by the Economist Intelligence Unit investigates whether the HR function is forging a close and robust relationship with the CEO. It also explores the nature of these working relationships, how they have been affected by the economic downturn and how they vary across industries and regions.
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zenithoptimedia, oracle, ceo perspectives, hr department drives growth, economist intelligence unit, ibm, hr and organizational strategy, strategic influence of hr, ceo and cfo, team management, best practices for chros, bottom line, economic constraints, unique and special strategies, senior managers, recruitment responsibility
    
Oracle
Published By: Oracle     Published Date: Nov 13, 2013
In today’s lean business environment, companies are maximizing the value of their people. Your people—or talent— are an asset you can leverage to dramatically increase your success. The more you know about your talent, the more you can drive performance. Leveraging talent management can help you capture meaningful information about people, know the talent that is driving results, and act on insight for better business performance. In today’s lean business environment, your people are an asset that can be dramatically leveraged to increase success. This executive brief investigates how organizations can better understand the talent that is driving results.
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zenithoptimedia, oracle, top 10, talent management, best practices of talent management, social recruiting strategy, extend employment brand, engaging line managers, talent shortage, talent management processes, business agility, retain good talent, stock of internal talent
    
Oracle
Published By: Oracle     Published Date: Apr 22, 2015
This e-book explores how Oracle ERP Cloud can support your organisation and help you overcome key financial challenges, today and into your future.
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finance, role of finance changing, digital, big data, mobile networking, social media, oracle, erp cloud, modern finance, modern project management
    
Oracle
Published By: Oracle     Published Date: Apr 22, 2015
This e-book explores how Oracle ERP Cloud can support your organisation and help you overcome key financial challenges, today and into your future.
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finance, role of finance changing, digital, big data, mobile networking, social media, oracle, erp cloud, modern finance, modern project management
    
Oracle
Published By: Oracle     Published Date: Apr 22, 2015
This e-book explores how Oracle ERP Cloud can support your organisation and help you overcome key financial challenges, today and into your future.
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finance, role of finance changing, digital, big data, mobile networking, social media, oracle, erp cloud, modern finance, modern project management
    
Oracle
Published By: Oracle     Published Date: May 05, 2015
This video shows how to equip your agents to deliver great service with the least cost and effort and empower them to present personalized product and services recommendations in real time.
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contact center, profit center, deliver great service to customers, solve customer issues with efficiency, oracle solutions, oracle, real time customer service, equip agents to deliver good service, customer service, customer satisfaction, real time recommendation to customers, integrated solutions, unified desktop, turn contact center into profit center
    
Oracle
Published By: Oracle     Published Date: May 05, 2015
This video shows how to equip your agents to deliver great service with the least cost and effort and empower them to present personalized product and services recommendations in real time.
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contact center, profit center, deliver great service to customers, solve customer issues with efficiency, oracle solutions, oracle, real time customer service, equip agents to deliver good service, customer service, customer satisfaction, real time recommendation to customers, integrated solutions, unified desktop, turn contact center into profit center
    
Oracle
Published By: Oracle     Published Date: Jul 27, 2015
Today’s HR leaders are expected to understand these constantly changing needs and respond quickly with strategic guidance and plans.
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oracle hr cloud, human resources, oracle global hr cloud, hr leaders, hr strategic guidance, employees satisfaction, global view, employee profile
    
Oracle
Published By: Oracle     Published Date: Sep 21, 2015
Lernen Sie mit diesem Bericht wie Sie jedes Erlebnis ihrer Kunden personalisieren können um Interaktion, Werbung und Ertrag zu steigern.
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cloud, oracle marketing cloud, marketing cloud, modern marketing, social marketing, data management, oracle, oracle solutions
    
Oracle
Published By: Oracle     Published Date: Oct 27, 2015
This paper reveals why Oracle Cloud Platform provides all the benefits of cloud with complete, integrated, secure solutions at every layer of the technology stack.
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cloud computing, cloud, cloud platform, enterprise cloud platform, benefits of cloud, integrated solutions, security solutions, oracle cloud platform, oracle
    
Oracle
Published By: Oracle     Published Date: Nov 05, 2015
This paper reveals why Oracle Cloud Platform provides all the benefits of cloud with complete, integrated, secure solutions at every layer of the technology stack.
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cloud computing, cloud, cloud platform, enterprise cloud platform, benefits of cloud, integrated solutions, security solutions, oracle cloud platform, oracle
    
Oracle
Published By: Oracle     Published Date: Nov 05, 2015
This paper reveals why Oracle Cloud Platform provides all the benefits of cloud with complete, integrated, secure solutions at every layer of the technology stack.
Tags : 
cloud computing, cloud, cloud platform, enterprise cloud platform, benefits of cloud, integrated solutions, security solutions, oracle cloud platform, oracle
    
Oracle
Published By: Oracle     Published Date: Nov 05, 2015
This paper reveals why Oracle Cloud Platform provides all the benefits of cloud with complete, integrated, secure solutions at every layer of the technology stack.
Tags : 
cloud computing, cloud, cloud platform, enterprise cloud platform, benefits of cloud, integrated solutions, security solutions, oracle cloud platform, oracle
    
Oracle
Published By: Oracle     Published Date: Nov 05, 2015
This paper reveals why Oracle Cloud Platform provides all the benefits of cloud with complete, integrated, secure solutions at every layer of the technology stack.
Tags : 
cloud computing, cloud, cloud platform, enterprise cloud platform, benefits of cloud, integrated solutions, security solutions, oracle cloud platform, oracle
    
Oracle
Published By: Oracle     Published Date: Nov 05, 2015
This paper reveals why Oracle Cloud Platform provides all the benefits of cloud with complete, integrated, secure solutions at every layer of the technology stack.
Tags : 
cloud computing, cloud, cloud platform, enterprise cloud platform, benefits of cloud, integrated solutions, security solutions, oracle cloud platform, oracle
    
Oracle
Published By: Oracle     Published Date: May 09, 2016
This white paper reveals the journey every size of company should take to cloud in the digital era.
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modern business, cloud, cloud computing, cloud solutions, digital era, modern cloud, oracle cloud platform, oracle, cloud platform
    
Oracle
Published By: Oracle     Published Date: May 09, 2016
This white paper reveals the journey every size of company should take to cloud in the digital era.
Tags : 
modern business, cloud, cloud computing, cloud solutions, digital era, modern cloud, oracle cloud platform, oracle, cloud platform
    
Oracle
Published By: Oracle     Published Date: May 09, 2016
This white paper reveals the journey every size of company should take to cloud in the digital era.
Tags : 
modern business, cloud, cloud computing, cloud solutions, digital era, modern cloud, oracle cloud platform, oracle, cloud platform
    
Oracle
Published By: Oracle     Published Date: May 09, 2016
This white paper reveals the journey every size of company should take to cloud in the digital era.
Tags : 
modern business, cloud, cloud computing, cloud solutions, digital era, modern cloud, oracle cloud platform, oracle, cloud platform
    
Oracle
Published By: Oracle     Published Date: May 09, 2016
This white paper reveals the journey every size of company should take to cloud in the digital era.
Tags : 
modern business, cloud, cloud computing, cloud solutions, digital era, modern cloud, oracle cloud platform, oracle, cloud platform
    
Oracle
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