One of the biggest challenges facing companies is how to serve consumers in an environment where customer engagement is rapidly shifting. With the consumerization of customer service taking root, implementing a successful customer service experience strategy means enterprises need to be agile enough to serve customers on the their own terms across all channels. This business guide shares best practices for how to do this successfully.
Social-enabled contact centers leverage social interactions to build stronger relationships with customers, deliver consistent and relevant brand experiences across touch points, and better engage customers with employees and partners. There are 3 capabilities your company will need to be successful.
Today’s consumers expect better service, better products, and better communication with retailers. Without a single view of the customer across all channels – including social media – retailers risk alienating customers and driving them to other brands. To meet these challenges, many retailers are deploying software-as-a-service (SaaS) contact center systems that address these problems and create new opportunities. This eBook follows one shopper’s journey and how the concept of the contact center of the future provides the better overall experience.
This Oracle FSN white paper provides CFOs with a strategic playbook on how to leverage the Cloud to drive greater agility in response to economic and competitive change, and more flexibility and choice in how you deploy and manage enterprise applications.
Over the past six years, Aberdeen Group has been measuring organizations’ willingness to consider a SaaS deployment model for their ERP implementations. Using this research, Aberdeen has created a short report to help organizations as they review their options and provide key takeaways to consider during the process.
Learn how you can harness the power of the cloud to run your business more effectively and lower upfront costs. Oracle ERP Cloud Service offers a comprehensive, enterprise-grade cloud that can transform back office operations and allow you to focus on running your business.
Watch Oracle’s Thomas Kurian and Doug Clemmans as they explain:
Why today’s sales processes have rendered many CRM systems obsolete
How Oracle Sales Cloud enables smarter selling, leveraging mobile, social, and big data
How smarter selling allows reps to sell more, managers to know more and companies to grow more.
You’ll also hear from customers and see a demonstration of Oracle Sales Cloud’s “zero training” user interface.
Register to watch now.
The world is moving rapidly towards a New Style of IT, and will leave behind any business that doesn’t adapt even more rapidly. Is your storage ready? Learn how HP 3PAR StoreServ Storage is the only primary storage architecture you will ever need—regardless of whether you are a midsize enterprise experiencing rapid growth in your virtualized Microsoft® Exchange, Microsoft SQL, or Oracle Database environment, a large enterprise looking to support IT as a Service (ITaaS), or a global service provider building a hybrid/private cloud.
his paper describes how these trends have affected storage technologies and how Oracle's storage solutions enable organizations to reduce IT costs, accelerate provisioning of private cloud services, and achieve higher service levels.
Emerging technologies such as cloud computing are essential, not only for the consolidation of database applications but also for the storage, availability, security and performance of increasingly complex data warehousing architectures.
In This Paper
• Internal technology services that lack resources, rigor or efficiencies are prime candidates for the cloud
• Understand the business and regulatory requirements around the data to be moved to the cloud
• Know your cloud provider’s security and privacy commitments, and what responsibilities you retain
As Americans spend an increasing amount of time on the internet, they’re demanding a more positive, intuitive, and instant online experience—each and every time. In short, they expect the time they invest in the Web to be worth every millisecond devoted to it. Likewise, business leaders know that every visit to an organization’s Website affects the way consumers view their companies as a whole. Thus, each online interaction must be better than good and, at best, generate positive buzz. Just one negative experience, after all, can generate a negative buzz heard around the world.
This document aligns to the Customer Experience (CX) Value Equation defined by Oracle as a method to identify and measure the value of CX. Within the value equation there are three important areas of business focus, or CX practice areas: Acquisition, Retention, and Efficiency. Each area has strategic and operational areas of measurement, or Key Performance Indicators (KPIs).
This report looks at customers’ and businesses’ attitudes toward usage of multichannel interactions, and identifies the issues and potential pitfalls that businesses will face when trying to improve the customer communications across channels.
DatacenterDynamics is a brand of DCD Group, a global B2B media and publishing company that develops products to help senior professionals in the world's most ICT dependent organizations make risk-based infrastructure and capacity decisions.
Our portfolio of live events, online and print publishing, business intelligence and professional development brands are centred on the complexities of technology convergence. Operating in 42 different countries, we have developed a unique global knowledge and networking platform, which is trusted by over 30,000 ICT, engineering and technology professionals.
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