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oracle cloud

Results 351 - 375 of 528Sort Results By: Published Date | Title | Company Name
Published By: Oracle Service Cloud     Published Date: Mar 23, 2016
Consumer preference for customer service channels is changing across all ages and demographics. Adoption of digital customer service channels, with an emphasis on self-service channels such as web and mobile, is exploding as consumers expect relevant and seamless omnichannel customer service. However, firms’ technology and staffing plans are not keeping up with consumer demand for digital customer service. This report outlines communication channel customer use and major gaps in contact center technology and operations. It also provides data that will help application development and delivery (AD&D) pros align operations with customer expectations to garner their satisfaction and long-term loyalty.
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oracle, service cloud, forrester report, contact centers
    
Oracle Service Cloud
Published By: Oracle Service Cloud     Published Date: Mar 23, 2016
You know what you need to do—provide personalized service anytime, anywhere, on any device. You know why you need to do it—a 10 percent increase in your customer experience score can translate into an additional $1B in revenue! The issue is, “How to get from where you are today, to where you need to be?” That’s where Oracle’s Roadmap to Modern Customer Service (RTM) can help. The RTM framework enables you to determine your current stage of customer service maturity and map out your steps for getting to the next level. To help get you started, here is a brief overview of the three stages of customer service maturity.
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oracle, service cloud, customer service, customer engagement
    
Oracle Service Cloud
Published By: Oracle Service Cloud     Published Date: Mar 23, 2016
The days of ‘buyer beware’ are over. Today it’s ‘seller beware,’ as customers—empowered by technology—share their service experiences. That means every experience must be personalized and consistent across channels and throughout the customer journey. Get it right and you’ll be rewarded with increased revenues and lifelong customers. Get it wrong and 89% of customers will stop doing business with you after one bad experience. So how do you deliver the tailored, seamless service customers demand? Learn how Oracle delivers a complete, connected, stand-out customer service solution as compared with Salesforce.
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salesforce, oracle, service cloud, customer interaction, customer engagement
    
Oracle Service Cloud
Published By: Oracle Service Cloud     Published Date: Mar 23, 2016
The days of ‘buyer beware’ are over. Today it’s ‘seller beware,’ as customers—empowered by technology—share their service experiences. That means every experience must be personalized and consistent across channels and throughout the customer journey. Get it right and you’ll be rewarded with increased revenues and lifelong customers. Get it wrong and 89% of customers will stop doing business with you after one bad experience. So how do you deliver the tailored, seamless service customers demand? Learn how Oracle delivers a complete, connected, stand-out customer service solution as compared with KANA.
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customer interaction, customer service, oracle service cloud, kana
    
Oracle Service Cloud
Published By: Oracle Service Cloud     Published Date: Mar 23, 2016
The days of ‘buyer beware’ are over. Today it’s ‘seller beware,’ as customers—empowered by technology—share their service experiences. That means every experience must be personalized and consistent across channels and throughout the customer journey. Get it right and you’ll be rewarded with increased revenues and lifelong customers. Get it wrong and 89% of customers will stop doing business with you after one bad experience. So how do you deliver the tailored, seamless service customers demand? Learn how Oracle delivers a complete, connected, stand-out customer service solution as compared with eGain.
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oracle, service cloud, customer interaction, customer service
    
Oracle Service Cloud
Published By: Oracle Service Cloud     Published Date: Mar 23, 2016
In 2015, mobile devices are becoming ubiquitous with daily life. This connection has made its way from the consumer world to the B2B world. But this is not only the case for that outside sales person or the execuitve who is on the plane next to you speaking with investors. Three-fourths of organizations in Aberdeen reseach have a mobile initiative in place specific to field service, with nearly two-thirs having that program in place for more than two years. But what does a mobile initiative mean? Is it enough to roll out the latest mobile devices for the field team? Is there a difference between a device with some bells and whistles, or toll that empowers the field with access to the insights needed to solve customer issues in real time?
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aberdeen, oracle, service cloud, mobile
    
Oracle Service Cloud
Published By: Oracle Service Cloud     Published Date: Mar 23, 2016
In the early 2000s, two vastly different businesses—baseball and field service management—began to use advanced statistical analysis to gain an advantage over their competitors. They both revolutionized their respective fields by using statistical knowledge to improve performance. The new approach replaced old models and methods and attained shockingly good results as both set new standards for their respective industries. In this white paper, you will learn the general concepts behind predictive analytics and how they can be applied to a field service organization. The paper will cover the basic metrics that should be tracked, the use of performance pattern profiles, and how these principles can predict future events.
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oracle, service cloud, service management, customer interaction
    
Oracle Service Cloud
Published By: Oracle Service Cloud     Published Date: Mar 23, 2016
As the undisputed leader in home robots, iRobot has pioneered a completely new market, making it even more important for the company to establish what its customers want quickly, and to deliver outstanding customer-service experiences. To maximize adoption of its new technology, including its best-selling Roomba® vacuuming robots product line, iRobot wanted to optimize its use of multiple communications channels, to listen to its customers’ needs and identify revenue opportunities, while providing exceptional levels of service consistently across Web, social, and traditional channels.
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oracle, service cloud, irobot, customer service, customer interaction
    
Oracle Service Cloud
Published By: Oracle Service Cloud     Published Date: Mar 24, 2016
Despite the array of new technologies enabling customer contact across web and mobile channels, most serious interactions still have to pass through an agent in order to be resolved. Enterprises can push customers toward self-service, but in the end, people often still need to talk to other people. This means that, even in the best of circumstances, the customer experience is highly dependent on the capabilities of the agent manning the phones. That person needs more than skills and a beneficial temperament; they require a software environment that provides maximum space for flexibility, problem solving, and intuitive task switching.
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oracle, service cloud, customer interaction, customer support
    
Oracle Service Cloud
Published By: Oracle PaaS/IaaS/Hardware     Published Date: Jan 10, 2017
Oracle's continued innovation of new infrastructure services built on the latest technologies deliver the best cost, performance, and choices for your enterprise cloud.
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Oracle PaaS/IaaS/Hardware
Published By: Oracle PaaS/IaaS/Hardware     Published Date: Jan 10, 2017
Covers areas of Oracle IaaS and how to best leverage for enterprises. Includes compute, storage, network, ravellow and bare metal cloud services.
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Oracle PaaS/IaaS/Hardware
Published By: Oracle     Published Date: Dec 21, 2016
In this webinar you will learn about the expansion of the Oracle Database Appliance portfolio, and how Oracle can provide organizations with a pathway to the cloud.
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Oracle
Published By: Oracle PaaS/IaaS/Hardware     Published Date: Jan 12, 2017
Cloud saves money, cloud saves time, blah, blah, blah. But what do you need to know as a developer moving development and testing to the cloud – especially for Java apps? With a handful of test environments for each production environment you contribute to, you have to get this right to get any advantage. Join Anand Kothari, Senior Director of Product Management for Oracle Cloud Platform to discover how you can utilize the Cloud to take Java to the next level.
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Oracle PaaS/IaaS/Hardware
Published By: Oracle PaaS/IaaS/Hardware     Published Date: Jan 12, 2017
Recently, cloud-native has been touted as the panacea to all the development concerns. In this webcast, James Governor, a Redmonk analyst and founder, will share what cloud-native really is and how it helps your business. He will highlight organizations that lead the new era of development innovation with agile and continuous methodologies and follow cloud-native development practices. Aaron De Los Reyes, Sr. Director of Oracle Technology at Cognizant, will then share how they and their clients are approaching the shift to cloud-native development and migration strategies for their legacy deployments.
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Oracle PaaS/IaaS/Hardware
Published By: Oracle     Published Date: Dec 21, 2016
This research note is designed to support the near and mid-term infrastructure plans for Oracle infrastructure practitioners and DBAs, and better understand the fit of products like ODA relative to other appliances in Oracle's portfolio.
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Oracle
Published By: Oracle     Published Date: Aug 19, 2016
In this white paper, Oracle shows its intent to compete on all fronts.
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Oracle
Published By: Oracle     Published Date: Aug 19, 2016
This white paper goes into detail about Oracle's cloud-scale zero data loss recovery appliance.
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Oracle
Published By: Oracle     Published Date: Feb 10, 2016
There is little question that cloud is well established as a way to deliver business applications. Based on IDC research, over 70% of manufacturing companies are using hosted applications somewhere within their supply chain, with another 25% considering it. The most popular supply chain management (SCM) application areas are transportation related (transportation management, global trade management), where the "network effect" (i.e., carrier pooling, regulatory impact) can leverage both shared knowledge and existing connectivity along with sales and operations planning, demand signal management, and business intelligence/analytics. The concern that cloud is "risky" is increasingly taking a back seat to the perceived benefits of the technology. Indeed, those benefits, both achieved and anticipated, are significant, including cost, speed of implementation, and the ability to "consume" new capabilities and functionality easily and transparently.
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oracle, supply chain cloud, supply chain best practices, idc research, it management, wireless
    
Oracle
Published By: Oracle     Published Date: Feb 10, 2016
Today's online customer-connected era demands tight integration as well as collaborative systems and processes to orchestrate events and activities across the multi-party end-to-end supply chain. The omni-channel customer mandate implies "order from anywhere, fulfill from anywhere, and return to anywhere." To address this challenge, we present '5 Key Steps to Build a Cloud-ready Supply Chain for your Organization'.
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oracle, cloud based supply chain, execution, omnichannel. best practices, it management, wireless
    
Oracle
Published By: Oracle     Published Date: Feb 10, 2016
New online/ecommerce flows and customer interactions make or break today's omni-channel customer experience. The most automated organizations have transformed business processes to understand B2B/B2C customers, channels, and costs. Leading companies (top 30% studied) successfully invest in cloud-based, customer-driven capabilities to support their omni-channel initiatives and strategies.
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oracle, cloud based supply chain, business transformation, it management, wireless
    
Oracle
Published By: Oracle     Published Date: Feb 10, 2016
Cloud computing is changing the way manufacturing organizations consume and use IT services – providing timely solutions to address industry and supply chain challenges.
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oracle, supply chain, supply chain management, business processes. cloud computing, it management, wireless
    
Oracle
Published By: Oracle     Published Date: Feb 10, 2016
Good supply chain management is essential to your operational efficiency, customer centricity, compliance, carbon footprint, and ultimately, your overall success. If handled correctly, your supply chain should improve customer service—along with the reputation of your brand—and boost your bottom line. But, as with many areas of business, the rules of the game are changing. What’s changing? Well, everything. New regulations, increased buyer expectations, shorter product lifecycles, fluctuations in demand, new market entrants, more ethical supplier management, poor visibility of globalized supply chains—all these things, and more, are testing the limits of the traditional supply chain model. The simple truth is that the way things used to be done, and the solutions that enabled it, are no longer up to the job. Today, organizations need levels of flexibility, integration, and visibility that are beyond what those systems were designed to deliver.
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oracle, supply chain leaders, cloud migration, supply chain management, operational efficiency best practices, it management
    
Oracle
Published By: Oracle     Published Date: Nov 27, 2013
Today's businesses face unprecedented challenges and changes. Technology advances, such as cloud computing, are accelerating the pace of change, and driving many companies to transform the way they operate. The cloud offers a way for organizations of all sizes to change the mix of IT spend so more resources are devoted to innovation and fewer on maintaining current systems. But without an enterprise-grade cloud, organizations may find themselves falling short of their cloud computing transformation goals. Oracle ERP Cloud Service, an enterprise-grade cloud offering, combines the power of Oracle ERP applications with the simplicity of the cloud so that companies can fully transform their back-office operations.
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business solutions, technology, cloud computing, crm, innovation, transformation, erp, cloud, enterprise, sales, best practices, enterprise applications
    
Oracle
Published By: Oracle     Published Date: Jan 16, 2014
Without an enterprise-grade cloud, organizations may find themselves falling short of their cloud computing transformation goals. Have you read more about Oracle ERP Cloud Service so your enterprise does not fall short?
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oracle, technology, drive innovation, technology solutions, power innovation, it budgets, it spend, the cloud, enterprise cloud, cloud computer, back-office solutions, enterprise-grade cloud, business transformations, business growth, business innovation, business models, it resources, cloud applications, grade cloud, erp
    
Oracle
Published By: Oracle     Published Date: Jan 16, 2014
Without an enterprise-grade cloud, organizations may find themselves falling short of their cloud computing transformation goals. Have you read more about Oracle ERP Cloud Service so your enterprise does not fall short?
Tags : 
oracle, technology, drive innovation, technology solutions, power innovation, it budgets, it spend, the cloud, enterprise cloud, cloud computer, back-office solutions, enterprise-grade cloud, business transformations, business growth, business innovation, business models, it resources, cloud applications, grade cloud, erp
    
Oracle
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