Published By: Salesforce
Published Date: Nov 09, 2018
Field service managers are challenged to optimize resources and manage costs
while delighting customers. A modern platform that provides field staff with a
robust set of tools and capabilities (including offline), intelligent analytics, and the
broader capabilities of the Salesforce platform (such as Einstein and IoT cloud) gave
FSL customers the ability to not just cut costs but optimize their field service
operations. All early adopters experienced productivity and efficiency savings;
Nucleus expects that as they gain more maturity with FSL they will find clear
correlations with increased customer satisfaction and increased field-service related
revenues as well.
This paper highlights the how field service performance and timely issue resolution impacts customer experience and details how Best-in-Class organizations are creating an environment centered on delivering exceptional customer service.
DatacenterDynamics is a brand of DCD Group, a global B2B media and publishing company that develops products to help senior professionals in the world's most ICT dependent organizations make risk-based infrastructure and capacity decisions.
Our portfolio of live events, online and print publishing, business intelligence and professional development brands are centred on the complexities of technology convergence. Operating in 42 different countries, we have developed a unique global knowledge and networking platform, which is trusted by over 30,000 ICT, engineering and technology professionals.
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