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operations center

Results 1 - 25 of 109Sort Results By: Published Date | Title | Company Name
Published By: Panduit     Published Date: Sep 03, 2015
Capacity planning is one of the most difficult aspects of building a data center today, given the complexity and number of variables to consider. This new White Paper, from leading solutions and innovation provider Panduit, brings fresh insight into the central issues facing data center planners both for initial “build” and for future growth, with valuable “real life” examples drawn from actual customer case studies. Download now to understand how best to: • Avoid capacity fragmentation: identify areas of “lost” or “stranded” capacity • Establish “best fits” for capacity in your center • Maintain equilibrium between the four critical elements of any effective data center management plan • Implement proactive planning: speed decision-making and deployment • Optimize existing resources • Improve data center operations and efficiency • Reduce OPEX • Avoid unnecessary CAPEX by extending the life of your center.
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Panduit
Published By: Genesys     Published Date: Feb 12, 2019
What if the cloud could radically improve your customer’s experience, your operations, and your bottom line? There’s a reason why many organisations are taking advantage of the benefits of cloud for contact centers. This eBook, focuses on two profiles for small contact centers, small business and small of large – a small contact center that is part of a much larger enterprise. Get key insights from independent market research that will help you make a case to take your customer communications platform to the cloud. With the right solution, your business can benefit from enterprise-quality capabilities at a price you can afford. And you can realise a return on investment in as little as three months! Download this eBook and learn: How to calculate ROI and time-to-value in different types of small contact center profiles What factors to consider when selecting a cloud vendor Three common myths about the cloud
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Genesys
Published By: Genesys     Published Date: Dec 20, 2018
Companies across the world are innovating with artificial intelligence (AI) to improve customer experience and forge deeper relationships with customers. Through surveys and interviews with 599 executives, from large and mid-sized companies across the globe, this MIT report reveals that most customer-centric firms have already deployed AI extensively in their customer-facing operations and customer experience management processes. Get the global report and regional spotlights on North America, Latin America, Europe and Asia to access complete results. Key insights include: • Nearly 90% of respondents report measurable improvements in the speed of complaint resolution; 80% note enhanced call volume processing using AI • 80% of respondents report measurable improvements in customer satisfaction, service delivery and contact center performance • In North America, 60% of the respondents believe they will deliver a 10% or more increase in customer lifetime value in the next year • Europe
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Genesys
Published By: Hitachi Vantara     Published Date: Mar 08, 2019
Business leaders recognize that their industries and markets are either being disrupted or have the potential to be disrupted by nimble digital players. In order to compete, senior IT leaders need to modernize their data centers. In this Forbes Insights Executive Briefing, learn how to embrace an agile data infrastructure, modern data protection, and intelligent operations to reap the benefits of a truly modernized data center.
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Hitachi Vantara
Published By: Genesys     Published Date: Jun 07, 2017
Get this eBook now to learn: - How to engage with your customers in an ultra-connected world - How to make your customer engagement operations easy and efficient - Why it’s time for an all-in-one cloud contact center solution
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genesys, customer experience, customer relationship management, contact center, cloud contact center, customer engagement
    
Genesys
Published By: Cisco     Published Date: Jun 21, 2016
Enterprises are leveraging advancements in what IDC calls “3rd Platform” technologies — cloud, Big Data, mobility, and social — to create new business opportunities and gain competitive advantage. These trends are putting more pressure on IT organizations to transform their datacenter operations to better support business initiatives aimed at reducing costs, increasing revenue, and strengthening customer relationships. This has driven increased demand for converged or integrated systems that provide the tools needed to reduce capital costs, improve operational efficiencies and, ultimately, increase agility within the datacenter.
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Cisco
Published By: Fortinet EMEA     Published Date: Nov 26, 2018
Most organizations are in the midst of some form of digital transformation (DX), transforming how they bring products and services to the market—and ultimately deliver value to their customers. But DX initiatives also bring complexity for the network operations team. With business-critical services distributed across multiple clouds, this leads to potential performance issues, especially at branch locations. Given these realities, it is no wonder that software-defined wide-area network (SD-WAN) technology is rapidly going mainstream. Unfortunately, SD-WAN is an example of the paradox of DX: transformative technology can potentially move the business to the next level, but the expanded attack surface it creates can expose the organization to significant risk. That is why an SD-WAN deployment, like every other DX effort, should be accompanied by a security transformation (SX) that rethinks outdated principles, broadens protection beyond the data center, and integrates the security archit
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Fortinet EMEA
Published By: Digital Realty     Published Date: Feb 24, 2015
Today’s headlines are replete with accounts of major corporations that have found themselves under attack for their enterprise data. For data center operators, ensuring the security and continuity of their clients’ business operations is a key and compelling imperative. See how Digital Realty approaches data center security.
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data center, security, infrastructure, cloud computing, it management
    
Digital Realty
Published By: Digital Realty     Published Date: Feb 24, 2015
Like many of its customers, in recent years NetApp has been faced with an increasingly fast-paced business environment, including an explosion in the amount of data that must be stored and managed, resulting in the need for best-in-class technical operations. They needed a new best-in-class data center to serve as the backbone of your technical operations going forward . Find out why they turned to Digital Realty.
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data center, infrastructure management, access control, physical security, it management
    
Digital Realty
Published By: Cisco     Published Date: Jun 21, 2016
Enterprises are leveraging advancements in what IDC calls “3rd Platform” technologies — cloud, Big Data, mobility, and social — to create new business opportunities and gain competitive advantage. These trends are putting more pressure on IT organizations to transform their datacenter operations to better support business initiatives aimed at reducing costs, increasing revenue, and strengthening customer relationships. This has driven increased demand for converged or integrated systems that provide the tools needed to reduce capital costs, improve operational efficiencies and, ultimately, increase agility within the datacenter.
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Cisco
Published By: Alert Logic     Published Date: Aug 25, 2014
The Security Operations Center (SOC) is where security data is transformed into an effective response to attacks. From investigating threats and scanning for vulnerabilities, to reverse-engineering malware and developing new security content to identify the latest threats, the SOC is a critical piece of the security puzzle. Learn how Alert Logic’s SOC operates to protect IT infrastructure from on-premises data centers to the cloud.
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Alert Logic
Published By: EMC Converged Platforms     Published Date: Feb 01, 2016
Wake Forest Baptist Medical Center, a nationally recognized fully integrated academic medical center and health system, is dedicated to improving patient care and advancing medical research. However, its aging legacy IT infrastructure had to be modernized in order to meet the requirements of the business. Wake Forest Health turned to market-leading EMC Converged Infrastructure from VCE to simplify IT operations and drive business efficiency. In addition to multiple VCE Vblock® systems, the Vblock 540 with EMC XtremIO all-flash storage enabled significant improvements in application infrastructure performance and agility. After deploying the Vblock 540, Wake Forest experienced an overall 30 percent performance improvement to end users and decreased the time needed for storage provisioning from 24 hours to less than an hour. Read this white paper to find out more about how EMC Converged Infrastructure from VCE helped Wake Forest Baptist Medical Center modernize its business.
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vce, vblock, converged infrastructure, legacy infrastructure, agile, availability, performance, enterprise applications
    
EMC Converged Platforms
Published By: EMC Converged Platforms     Published Date: May 24, 2016
Wake Forest Baptist Medical Center, a nationally recognized fully integrated academic medical center and health system, is dedicated to improving patient care and advancing medical research. However, its aging, legacy infrastructure had to be modernized in order to meet the demands of its ecosystem. Wake Forest chose market-leading EMC converged infrastructure from VCE in order to simplify IT operations and drive business efficiency. VCE Vblock® Systems built on EMC XtremIO all-flash storage enabled significant improvements in application infrastructure performance and agility, delivering an overall 30 percent performance improvement to end-users. Read this white paper to find out more about how EMC converged solutions from VCE helped Wake Forest Baptist Medical Center modernize its business.
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vce, vblock, converged infrastructure, legacy infrastructure, agile, availability, performance, enterprise applications
    
EMC Converged Platforms
Published By: BMC Software     Published Date: Jun 26, 2013
Cloud is not simply a new technology platform, it’s a new way of running your IT processes. Success changes relationships with users, with services and with operations. Learn what to anticipate as you embark on cloud – and how to ensure success not just in your datacenter, but in your business.
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cloud management, hybrid cloud, cloud planning, cloud operations, cloud users, cloud process, it management, data center
    
BMC Software
Published By: Avi Networks     Published Date: Mar 06, 2019
Modern application architectures such as microservices are changing the way that modern enterprises run their infrastructure. Enterprises have become application-centric, investing significant effort and resources on continuous delivery goals and DevOps practices to achieve automation of routine IT and operations tasks. And now with the emergence of containerized applications, it is critical to re-evaluate how application services are provided across data centers and multiple cloud environments.
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Avi Networks
Published By: Carbonite     Published Date: Oct 12, 2017
Cloud Backup continues to be a hot topic, and its adoption has increased during the past two years, albeit from a small base. Infrastructure and operations leaders should leverage public cloud infrastructure as a service to reduce their data center server backup footprints.
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iaas, backup, recovery, cloud, infrastructure, data center
    
Carbonite
Published By: Splunk     Published Date: Aug 21, 2018
Due to recent cyberattacks, security operations centers (SOCs) have had to focus on a holistic and cohesive security strategy by consolidating the right people, processes and technology to mitigate and remediate attacks. This white paper, “The Five Essential Capabilities of an Analytics-Driven SOC”, dives into the necessity of SOCs to be analytics driven and how it helps IT and business leaders assess their own risk levels. Download this white paper to to learn about: *How advanced analytics and machine learning are now critical hallmarks of the modern security platform *How proactively hunting and investigating threats can shore up defenses *Why adaptive security architectures, like Splunk’s, are needed to prevent, detect and respond to attacks in today’s security landscape
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Splunk
Published By: Schneider Electric     Published Date: Feb 06, 2018
Practical tips and advice in this free e-book
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data center facility operations, data center operations, data center facilities, data center management, data center pitfalls
    
Schneider Electric
Published By: IBM     Published Date: Jul 26, 2017
While there has been improvement in the amount of time an attacker spends in a network before detection — decreasing from years to days in many cases — the ongoing delay illustrates just how elusive attackers still are compared to an organization's ability to detect a problem. IDC believes that actionable threat intelligence is going to be a significant factor in improving this metric. Threat intelligence has historically been seen as a complex set of activities reserved for security operations centers (SOCs) and advanced security analysts. The tools to collect and apply threat intelligence have generally not existed commercially and the ability to integrate threat intelligence into the traditional security workflow has not been available. Over the last few years, threat intelligence has been growing in importance within the security workflow.
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data security, threat intelligence, security operations, advanced security analysts
    
IBM
Published By: Avocent     Published Date: Aug 22, 2011
By enabling services for controlling access to the infrastructure and monitoring for activity, management decisions can be made to improve data center services.
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avocent, data center services, infrastructure, ema, data center operations control, controlled data center infrastructure, monitoring, data center design and management, data center
    
Avocent
Published By: Vocia     Published Date: Aug 24, 2011
Day-to-day operations of public venues are increasingly complex. Examine common requirements and functions of a successful critical paging solution-whether for a hospital, shopping center or sports arena.
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vocia, critical paging systems, paging solutions, public venues, communication system technologies, outputs, inputs, amplifiers, servers, controllers system integration, public safety, emergency communication, voice evacuation systems, safety paging, hospital paging, hcit
    
Vocia
Published By: NetApp     Published Date: Aug 14, 2015
Most common hybrid cloud architectures.
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cloud computing, storage, infrastructure, operations, data center
    
NetApp
Published By: Cisco     Published Date: Jun 29, 2015
Ron the CIO challenges IT operations to cut 70% off of the application deployment schedule. Are his application, security, and network teams up to the task? How can SDN in the data center provide a powerful answer?
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cisco, cisco aci, technology, security, data center, apic, security data, cio, network architecture, network management, data center design and management
    
Cisco
Published By: EMC Corporation     Published Date: May 27, 2014
RSA Technical Brief: The openness of today's networks and the growing sophistication of advanced threats make it almost impossible to prevent cyber attacks and intrusions. This technical brief discusses why combating advanced threats depends on organizations shifting more security resources from prevention to detection and remediation, and developing intelligence-driven security programs.
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emc, security operations, security analytics, intelligence-driven security, threat detection, security monitoring, critical incident response, security, data center
    
EMC Corporation
Published By: IBM     Published Date: Jul 13, 2012
The IBM Data Center Study found that only 21% of data centers are highly efficient. The study evaluated efficiency in servers, storage, networking, facility and data center operations to determine the best practices of the most efficient data centers.
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ibm, smarter data, data center, best practices, technology, storage, servers, networking, network management, network performance
    
IBM
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