Field redesigns point the way to next-generation machines. This paper includes case studies showing how conversions from roller chain or gears to synchronous belt drives improved performance while saving maintenance and replacement costs.
Published By: Genesys
Published Date: Oct 16, 2013
The existing upgrade paths from legacy PBX and ACD suppliers make it difficult for contact center executives to contemplate the future of customer service on their own terms. If your ACD-based contact center has become a road block for adding capacity or adding channels such as social media and mobile, you might want to think about making the switch to a SIP-based contact center solution.
SIP delivers two important advantages over legacy switching:
1. SIP is based on open standards, so you can choose hardware and software that is best suited for your environment.
2. SIP’s capability extends beyond voice to new media types such as mobile, social media and video.
SIP-based contact centers provide a roadmap to sophisticated features without the complexity and expense of traditional proprietary ACDs.
Learn more about how to build the next-generation customer service platform.
Today’s “connected” generation is comprised of tech-savvy workers whose strengths must be harnessed for competitive advantage. Read how to reach “Gen C” and develop talent management strategies to attract, engage and retain this workforce segment.
Three key market dynamics are currently driving the need for transformation in almost every industry:
1) The need to leverage digital technologies to drive the core business
2) Next generation online consumers and socially networked buyers
3) The financial crisis
Companies are under tremendous pressure to bring digital technologies at the center of their business to remain
competitive, innovate, create new revenue streams, and drive greater customer intimacy. As a result the need to
leverage technology to significantly reduce the cost of going to market while driving growth has led to increasing
interest in software-based business models.
Published By: Dell EMC
Published Date: Aug 22, 2017
Digital information has quickly become the lifeblood of business success, enabling firms to become more operationally efficient and to better serve their customers. As companies seek to harness their data in new ways, the infrastructure that houses that data can falter under the strain. In response, new innovations have emerged to help address the concerns of managing and protecting these increasingly important data capacities. While some vendors focus innovation development on software alone and allow the hardware to remain commodity, Dell Technologies is delivering some impressive hardware innovation with Isilon’s next generation hardware to complement its software’s disruptive capabilities.
Lenovo® Flex System™ — powered by Intel® Xeon® processors — is the newest blade infrastructure design with the attributes that support soft ware-defi ned infrastructure and virtualization better than any competitor.
It delivers key benefits better than any competitor:
• Reduces capital and operational costs with consistent hardware/software deployment and the ability to simply scale workloads with the highest VM capacity and performance.
• Increases agility with simplified rapid deployment and ongoing management to add, change, or move workloads with their associated resources.
• Improves efficiency and increases space, power, and cooling with the leading compute, storage, and network density.
Sponsored by Lenovo® and Intel®"
This report will discuss why EFSS tools will be the next- generation content management platforms. We’ll also briefly explore the emergence of Information Governance and how ECM delivers some of the required functionality.
Many potential customers and partners of Oracle Sales Cloud would like to understand from third parties if the claims Oracle makes about the product are accurate. Conducting extensive research, including interviewing customers, systems integrators, and others with firsthand experience of the application, has allowed Constellation to provide an objective view through three customer case studies.
This report offers insights into four of Constellation’s primary business research themes, the Next-Generation Customer Experience, Technology Optimization and Innovation, Digital Marketing Transformation and the Future of Work.
What digital trends are forcing CDN services to evolve? CDN services are changing, and web and application delivery professionals are navigating the evolving CDN landscape. Read the Forrester Research Report, "CDNs Extend to Web Performance Optimization and End-To-End Cloud Services" to learn what new capabilities are required from the Next Generation CDN.
Managing and protecting privileged credentials is
essential to reducing risk and addressing compliance
requirements. Organizations need to evaluate
privileged password management solutions for the
depth of controls, scope of coverage and degree of
cloud alignment they provide. CA Privileged Access
Manager delivers against all three of these
dimensions, providing a next-generation solution
for privileged credential management that drives
IT risk reduction, improves operational efficiency
and protects an organization’s investment by
supporting traditional, virtualized and hybrid-cloud
Published By: Lucidworks
Published Date: Dec 14, 2016
Download this whitepaper to learn about the benefits and trade-offs of contextual and data-based analysis. Recommendations and answers are provided by the next generation of enterprise applications that use search-based features and capabilities to improve performance and add value.
Published By: Skillsoft
Published Date: Aug 26, 2016
What changes are coming as the next generation emerges? Gen Z is the post-Millennial generation and brings a new level of social connectedness, more opportunities for education, and increased economic engagement. What does this mean for businesses, markets and educational institutions? Disruptive invention and reinvention will become the norm. Learn why it’s time to eliminate generational rifts and embrace the changes that Gen Z will bring to business. The Gen Z Effect will help your organization stay current, competitive and relevant to thrive in a world of accelerating change. Download the book summary.
Published By: Evariant
Published Date: Jun 18, 2019
In healthcare, a traditional call center experience can feel much like calling a cable company—detached, dull, frustrating. Personalized engagement is critical to the future of healthcare, but call center agents are often not given the tools to meet consumer expectations. Agents may be limited to a basic set of functions with minimal insights on patient journeys.
Download this infographic which highlights the enormous opportunity healthcare providers have to modernize their approach to the call centers.
A large and growing number of security solutions are being touted as the ""next generation"" in cyber defense, and endpoint protection products are no exception. This has led to widespread confusion about which solutions have truly incorporated next-generation technologies and approaches, and which ones are making empty claims or half-hearted attempts.
CrowdStrike developed this white paper to help you sift through the hype and uncover the critical elements that a true next-generation endpoint security solution must include.
Download this white paper to explore:
? An explanation of the essential elements of Next-Generation Endpoint Protection
? An evaluation matrix for comparing the potential impact of different solutions
? A list of the top questions to ask potential vendors
? Tools to help you measure and compare different solutions
The frequency of “mega breaches” continues to rise at an alarming rate. In fact, crippling incidents involving tens of millions of customer records, theft of highly valuable intellectual property, and related criminal activity have become commonplace.
This report asserts that many such breaches could be prevented by deploying next-generation endpoint protection technology in concert with an aggressive proactive hunting strategy. This potent combination provides the most effective means to reduce attack surfaces and defend against advanced adversaries.
All ML technology isn’t created equal. Learn how the CrowdStrike® ML-based Engine Defends Against Unknown Malware. While many organizations are guarding the front door with yesterday’s signature-based antivirus (AV) solutions, today’s unknown malware walks out the back door with all their data. What’s the answer?
A new white paper, “The Rise of Machine Learning in Cybersecurity,” explains machine learning (ML) technology — what it is, how it works and why it offers better protection against the sophisticated attacks that bypass standard security measures. You’ll also learn about CrowdStrike’s exclusive ML technology and how, as part of the Falcon platform’s next-gen AV solution, it dramatically increases your ability to detect attacks that use unknown malware.
In the new age of big data, applications are leveraging large farms of powerful servers and extremely fast networks to access petabytes of data served for everything from data analytics to scientific discovery to movie rendering. These new applications demand fast and efficient storage, which legacy solutions are no longer capable of providing.
As flash costs continue to drop and new, flash-driven designs help to magnify the compelling economic advantages AFAs offer relative to HDD-based designs, mainstream adoption of AFAs —first for primary storage workloads and then ultimately for secondary storage workloads — will accelerate. Well-designed AFAs that still leverage legacy interfaces like SAS will be able to meet many performance requirements over the next year or two.
Those IT organisations that aim to best position themselves to handle future growth will want to look at next-generation AFA offerings, as the future is no longer flash-optimised architectures (implying that HDD design tenets had to be optimised around) —
it is flash-driven architectures.
The Security Operations Center (SOC) is the first line of defense against cyber attacks. They are charged with defending the business against the many new and more virulent attacks that occur all day, every day. And the pressure on the SOC is increasing.
Their work is more important, as the cost of data breaches are now substantial. The Ponemon Institute’s “2017 Cost of Data Breach Study” says the average cost of an incursion is $3.62 million. The study also says larger breaches are occurring, with the average breach impacting more than 24,000 records. And with new regulations such as the EU’s General Data Protection Requirement (GDPR) putting stiff financial penalties on breaches of personal data, the cost of a breach can have material impact on the financial
results of the firm. This trend toward increasingly onerous statutory demands will continue, as the U.S. is now considering the Data Privacy Act, which will bring more scrutiny and accompanying penalties for breaches involving
By investing in your customer experience teams, next-generation approach, and customers, you empower the modern customer across all touch points and create remarkable experiences.
Oracle has the most complete set of customer experience cloud applications to help you meet change, achieve growth, and drive customer loyalty.
An explosion of data storage needs, both in terms of volume and accessibility, are unmet by first-generation storage solutions. The massive datasets being generated are un-storable due to costs and unable to be fully leveraged because of speed limitations. The needs of individual businesses, and our greater economy, demand the commoditization of cloud storage. Cloud Storage 2.0 represents a new generation of solutions that promise to turn Cloud Storage into a utility along the lines of bandwidth and electricity. Leading this evolution with high-speed, low cost, reliable cloud storage is Wasabi. In this white paper we look at the genesis and possibilities of Cloud Storage 2.0, and Wasabi’s place at its forefront.
Free trial with no credit card required offer available as well.
DatacenterDynamics is a brand of DCD Group, a global B2B media and publishing company that develops products to help senior professionals in the world's most ICT dependent organizations make risk-based infrastructure and capacity decisions.
Our portfolio of live events, online and print publishing, business intelligence and professional development brands are centred on the complexities of technology convergence. Operating in 42 different countries, we have developed a unique global knowledge and networking platform, which is trusted by over 30,000 ICT, engineering and technology professionals.
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