Managing employee experiences is not about pinpointing a single event or moment. People leaders need the ability to collect feedback at every moment that matters and take action to close experience gaps. With Employee Experience Management solutions from SAP, you can use a wide range of employee listening mechanisms across a variety of engagement channels to create a “digital open door.”
Dal momento che i dati non sono più soltanto un business enabler ma sono sempre più la base per un maggior vantaggio competitivo delle aziende, la disponibilità Always On dei dati è diventata un requisito cruciale di ogni organizzazione IT. Con molte diffi coltà, negli anni le aziende hanno lottato nel progettare infrastrutture dati che potessero soddisfare il requisito dell’Always On pagando un costo e una complessità elevate. Affi nché una soluzione sia realmente Always On deve garantire un Recovery Point Objective pari a zero (RPO=0) e un Recovery Time Objective pari a zero (RTO=0). Si tratta di due requisiti necessari per una soluzione Always On ma assolutamente non suffi cienti.
Still unraveling the mystery that is Federal Acquisition Regulation (FAR) and Cost Accounting Standards (CAS) compliance? The exemptions, standards and disclosures can often feel like a puzzle never to be solved. Until now.
Get the basics of the “allocability” and “allowability” that define FAR and CAS adherence and keep the momentum of your government business moving forward. Learn:
Definitions of when and to what extent government contract costs can be recovered
Accounting system edicts and standards
Cost-specific mandates and need-to-knows
Why timing is everything in keeping compliant.
Published By: GoCardless
Published Date: Oct 21, 2019
Le paiement des factures d’énergie à l’ère du numérique
Le recours croissant aux technologies numériques dans le domaine de l’énergie a radicalement changé la donne entre fournisseurs et consommateurs, en octroyant à ces derniers un pouvoir de marché jusqu’ici inédit, et en leur permettant de faire des choix éclairés sur leur fournisseur d’énergie à un moment où la compétition sur le marché commençait véritablement à faire rage.
Téléchargez notre guide complet et découvrez les réponses aux questions suivantes :
Comment se démarquer sur un marché en pleine évolution ?
Quel est l'impact de l'expérience de paiement sur la différenciation face à la concurrence et comment en tirer parti ?
Published By: InMoment
Published Date: Oct 14, 2019
In today’s experience economy, a simple request for feedback on a receipt
is not enough to accurately determine your guests’ needs. Guests need
to be presented with the option to share feedback at the right time for
them—whenever, wherever, and however they want to. At the same time,
the volume of feedback requests and the length of surveys often result in
survey fatigue and other negative emotions in guests.
This is just one of the complex issues restaurant brands find themselves
facing today. Others include:
• How do I understand the experience every individual guest has with
• How do I communicate with them in a way that they’re more likely to
• How can I demonstrate awareness of the guests’ situations and acknowledge their needs?
Published By: InMoment
Published Date: Oct 14, 2019
R O I : T H E H O LY
GRAIL OF CX
Return on Investment (ROI) is the holy grail of customer (CX), employee
(EX) and market (MX) experiences. Every practitioner wants to prove it’s
real, but the quest to find it can be fraught with peril and, in the end, many
businesses end up believing it’s completely fictional.
This ebook will delve into the mysteries of the financial impact of experience
programs and how you can implement and measure experience initiatives
designed to deliver ROI.
Why is the ROI of experiences so hard to establish? The answer is twofold:
1. ROI is not a single number; it’s wide-ranging and can be found in any
part of the enterprise.
2. Many businesses focus too much on the end goal (ROI), but fail to establish a program with the necessary elements required for success.
Published By: InMoment
Published Date: Oct 16, 2019
According to research from Digital Banking Report2, FinServ organizations must focus on five crucial CX priorities in order to meet the needs of their evolving clients:
Digital Experience Enhancement
Advanced Analytics for Personalization
Proactive Sales and Advisory
Download the report to read more about the five priorities
You cannot accurately predict what your customer will want next. Artificial intelligence can.
WHY SHOULD THE TARGET AUDIENCE CARE?
By 2020, businesses that use AI and related technologies like machine learning and deep learning to uncover new insights will take $1.2 trillion each year from competitors that don't. (Source: Forrester.)
At any moment, anywhere in the world, on any kind of device, a prospect or customer is raising her hand and saying, "I'm your best opportunity. Don't ignore me." She's telling you that by every action she's taken and every interaction you've had up to that point. You can consider each bit of data you've collected across her journey a meaningful expression of intent. And with that, you will know how to give her an experience that's above her expectations and beyond her imagination.
You need many different technologies in your marketing stack to manage personalization, but AI makes them all work together seamlessly.
Published By: Mimecast
Published Date: Mar 01, 2010
How should you handle your growing email archiving issues? According to ESG (Enterprise Storage Group), the number of organizations using a SaaS-based email archiving solution has increased 350% in the past three years. It's not a question of if you should archive email, but how - and, the evolution of SaaS solutions makes sense to move email management to the cloud for a broader range of organizations.
Published By: Extensis
Published Date: Jun 08, 2010
Metadata Management is the process of ensuring that all metadata associated with a digital asset is captured, organized, stored and made available for use by and within other applications. Metadata Management begins at the moment the digital asset is created by an application or captured by digital imaging.
The network is the foundation of robust security, and the critical network security element is the firewall. For that reason, Cisco has been committed to delivering a next-generation firewall that can stop threats at the edge and focus on security efficacy. Those efforts are paying off in substantial momentum, and market observers are taking note.
Cisco has been named a leader in the 2018 Gartner Magic Quadrant for Enterprise Network Firewalls.
Beginning with our world-class threat-intelligence organization, Talos - the Cisco NGFW stands out from the competition. It goes beyond prevention and gives visibility into potentially malicious file activity across users, hosts, networks, and infrastructure. It saves you time and enables automation using our integrated architecture.
No other firewall vendor have the strength and breadth of networking and security capabilities that Cisco offers. Learn More about it by downloading Gartner’s 2018 Magic Quadrant for Enterprise Network Firewalls.
Published By: Cisco EMEA
Published Date: Jun 05, 2018
This Technology Spotlight highlights the tangible benefits achieved by early SD-WAN adopters across key use cases and outlines a vision for sustained ROI and value creation from the solution.This paper also looks at the role of Cisco in the strategically important SD-WAN market.
SD-WAN has arisen as the WAN's response to the migration of enterprise apps to the cloud. As the march of enterprise apps to the cloud gathers momentum,it is inevitable that SD-WAN gets the spotlight.
Billing is a key moment of truth for all businesses. Every interaction with the customer ultimately gets filtered through billing. It’s an endless combination of quotes, account creation, orders, pricing, payments, settlement and subscriber management. If your company is looking to evaluate billing and subscription management vendors, this paper covers five must-ask questions your peers wished they had uncovered before signing the contract.
Despite momentous benefits, cloud computing has its own set of challenges that must be addressed. The primary concern that many enterprises and end users have is related to security, especially data protection and privacy and loss of control. This article discusses the several challenges associated with security for cloud-based video conferencing and how organizations can remove these barriers by adopting solutions that implement security as a key tenet.
The digital marketplace presents new challenges for marketers, yet provides the perfect canvas for creating personalized, relevant communications and developing deep relationships with customers based on ongoing interactions.
This paper explores what customer “moments of truth” mean, and how understanding those moments of truth along the customer journey enables marketers to deliver the personalized, real-time responses that customers crave. You’ll also learn best practices on how customer experience optimization and digital marketing optimization can help marketers capitalize on moments of truth.
Published By: LogMeIn
Published Date: Mar 19, 2015
Companies have long emphasized touchpoints - the many critical moments when customers interact with the organization and its offerings on their way to purchase and after. But the narrow focus on maximizing satisfaction at those moments can create a distorted picture, suggesting that customers are happier with the company than they actually are. It also diverts attention from the bigger - and more important - picture: the customer's end-to-end journey. Download this white paper to learn more about customer experience.
Published By: SAP SME
Published Date: May 09, 2017
Para atender a essas demandas, empresas de todos os tipos — não apenas gigantes digitais e concorrentes com bolsos cheios — certamente precisam de acesso instantâneo a dados relevantes. Elas ambém precisam, entretanto, da capacidade de esponder imediatamente aos insights que esses dados revelam. Em utras palavras, as organizações precisam fazer negócios “no calor do momento”. Isso é tão verdadeiro para as pequenas e médias empresas (PMEs) quanto para empresas de qualquer outro tamanho hoje em dia. Todas as empresas — e as que crescem rapidamente em especial — precisam de insights operacionais, de cadeia de suprimentos, de vendas e de nventário na ponta dos dedos para tomar as melhores decisões, garrar oportunidades ocultas, antever problemas e satisfazer clientes.
The shift to digital business continues to gain momentum with no signs easing anytime soon. Smart organizations realize this and are accelerating investments in projects that put digital technologies at the center of their business models. The new requirements of digital transformation are forcing a major change in how companies evaluate and deploy Business Process Management (BPM) platforms and services. In “The Forrester Wave™: BPM Platforms For Digital Business, Q4 2015” report, the research organization used a 31 criteria evaluation process identifying the 12 most significant software providers in the category.
Download this Forrester Wave report and gain insight regarding how well each vendor fulfills the criteria and where they stand in relation to each other to help enterprise architecture (EA) professionals select the right partner to manage their business’ critical content.
Customer insights professionals face the challenging task of delivering contextually relevant experiences across the customer life cycle. They need to work with their business technology counterparts to integrate enterprise marketing technologies that manage customer data, provide real-time analytics and insights, and automate cross-channel interactions. Here is where Real-Time Interaction Management (RTIM) is critical, according to The Forrester Wave™: Real-Time Interaction Management, Q3 2015 report, which identified the 11 most significant technology providers in this space across 35 criteria. Forrester defines RTIM as “Enterprise marketing technology that delivers contextually relevant experiences, value, and utility at the appropriate moment in the customer life cycle via preferred customer touchpoints,” and identifies Pegasystems as one a leader in this very diversified pack.
Download this Forrester Wave report to
If you work in the service or hospitality industry, you know the business impacts of new legislation are a constant concern. Laws regulating wages, overtime and paid sick leave can affect the bottom line if your business doesn’t comply, and now a new beast is rearing its head. The Fight for Fifteen movement is gaining momentum, pushing for a $15 minimum wage and inspiring lawmakers to explore new legislation designed to improve labor scheduling in restaurants, and in turn, the lives of employees. What does that mean for your business? This eBook will break down what you need to know, from the impacts on owner-operators to ways you can get in front of the issue.
Formata da quattro aziende e dalla consociata Anteo Group, The CSI Companies offre servizi specifici per il personale in grado di soddisfare un’ampia gamma di esigenze dei clienti. Con sede a Jacksonville, in Florida, l’azienda fornisce dal 1994 servizi di incremento del personale, ricerca di dirigenti e assunzione diretta di collaboratori per clienti che operano nel settore sanitario, bancario, dei servizi finanziari, dell’hospitality, del retail e della tecnologia, solo per citarne alcuni. L’attività viene gestita dalla sede centrale e da tre uffici regionali per servire efficacemente tutti i clienti negli Stati Uniti.
Published By: Tricentis
Published Date: Jan 08, 2018
In this guide you'll learn how to select and integrate the right
test management solution for your team:
• Why test management software?
• How to buy: some general considerations
• The 5 must-have features
• Tips for evaluating & integrating your new solution
• Where to get additional help
BUT IT’S NOT ENOUGH.
That’s because trends like agility, mobile and cloud
computing have QA teams bursting at the seams. As a
software development leader, you are under the gun to
deliver higher-quality software at an accelerating cadence
– and still find time to provide solid evidence of testing at
any given moment.
Test case management systems are – and have been – a
clear value driver in development organizations. But many
of these systems do not support today’s unique testing
Potential cost of software
defects to U.S. economy:
$60B per year
35% of senior IT executives
can’t deliver the quality
they need to within their
La Digital Transformation è diventata l'imperativo del business dal momento che gran parte degli aspetti dell'impegno economico è ormai digitale. In tutto il mondo, le aziende e le pubbliche amministrazioni stanno riprogettando le proprie infrastrutture tecnologiche per stare al passo con le richieste dei clienti, incentivare l'innovazione e rimanere competitive in un'economia digitale in continua evoluzione.
Una recente survey di PwC ha evidenziato che il 45% dei dirigenti aziendali e IT provenienti da 51 paesi ha indicato la crescita delle entrate attraverso la Digital Transformation come una delle priorità principali1. Per avere successo in questo scenario digitale caratterizzato da ritmi serrati, le aziende devono trasformare le infrastrutture IT e raggiungere così nuovi livelli di flessibilità e reattività. Allo stesso tempo, i dirigenti aziendali devono trovare un equilibrio tra il finanziamento dei principali aspetti del business e l'investimento in nuovi business e innovazioni
Last year at this time, we forecast a bumpy ride for infosec through 2017, as ransomware continued to wreak havoc and
new threats emerged to target a burgeoning Internet of Things (IoT) landscape. ‘New IT’ concepts – from DevOps to various
manifestations of the impact of cloud – seemed poised to both revolutionize and disrupt not only the implementation of
security technology, but also the expertise required of security professionals as well.
Our expectations for the coming year seem comparatively much more harmonious, as disruptive trends of prior years
consolidate their gains. At center stage is the visibility wrought by advances in data science, which has given new life to threat
detection and prevention – to the extent that we expect analytics to become a pervasive aspect of offerings throughout the
security market in 2018. This visibility has unleashed the potential for automation to become more widely adopted, and not
a moment too soon, given the scale and complexity of the thre
New forces are reshaping the fast-moving consumer goods (FMCG) sector – and SAP anticipates that they will spur more change in the next five years than has been seen in the last 50. While the sector’s focus for the last half-century was getting consumers into retail stores to shop, we anticipate a focus shift to seizing “moments of opportunity.” This involves serving consumers when and where they need it. Sourcing and supply chain leaders are playing a key role in driving this evolution.
DatacenterDynamics is a brand of DCD Group, a global B2B media and publishing company that develops products to help senior professionals in the world's most ICT dependent organizations make risk-based infrastructure and capacity decisions.
Our portfolio of live events, online and print publishing, business intelligence and professional development brands are centred on the complexities of technology convergence. Operating in 42 different countries, we have developed a unique global knowledge and networking platform, which is trusted by over 30,000 ICT, engineering and technology professionals.
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