Discover how the right Mobile Relationship Management (MRM) strategies and technologies can propel your brand to the front of the field. Winning in mobile means delivering real value to your customer's lives, and adding to that value as you learn from your customers over time. That’s where MRM fits in. Learn 10 things you can start doing now to harness the power of 3 billion mobile devices worldwide to create even stronger connections between your customers and your brand.
It’s a transformative time in government information technology. Public sector organizations are moving to the cloud. At the same time, seemingly everything that can be virtualized is quickly heading in that direction. Immersive Web applications are enabling next-generation services, including innovative mobile apps that give agency staff members and constituents anytime access to valuable resources. Video seems to be everywhere, with one research firm estimating that video streaming accounts for more than 53 percent of all downstream traffic in North America. In this white paper from the Center for Digital Government (CDG), we break down what every IT leader needs to know about today’s networking to ensure project success.
Your people and business can do amazing things when technology runs at its best. The new ITSM experience helps organizations achieve greatness in today’s mobile, social and user-centric reality. Discover a better way for users to access service and support anywhere, anytime. Explore enhanced productivity for IT staff, and seamless integration across IT operation management systems. Download now.
Printers, scanners, mobile devices… It’s hard to imagine running a law office without them, but you should know they can expose your client data to theft or misuse. Learn why your office technology may not be as secure as you think.
This paper discusses the value of two-factor authentication systems that provide vital access security for today's mobile workforces, who can now be productive from numerous remote locations: the home office, the airport, hotels, and customer sites. Moreover, the ubiquitous nature of mobile phones has now given rise to a new, convenient form factor for the software-based authenticator that resides right on the mobile phone/device.
Enterprises are increasingly opening up their networks to a greater constituency of remote users, but they often do not take into consideration the protection of user identity as a critical component of their strategy. The mobile workforce can now work productively from a remote location such as a home office, the airport, a hotel, or a customer site.
Gone is the day of the corporate-issued BlackBerry device. With its finely ingrained policies, BlackBerry was once the go-to mobile device for security-savvy enterprises. Research from IDC shows that iPhone and Android now hold over 80% of market share, with Windows Phone 8 and BlackBerry completing for the third spot. The rising trend of mobility consumerization has reached a point where it is increasingly difficult for IT organizations to settle on a standard mobile device. This whitepaper will help you identify each device platform’s security features—and choose the right platform for your business.
For traditional banks, competing in an increasingly digital business environment is a challenge. And it’s getting tougher on several fronts.
First, today’s digitally oriented customers expect banks to provide an ever-higher quality experience defined by speed and the flexibility to conduct business across many channels. They’ve grown accustomed to going online and transferring money between accounts, for example, and using their mobile device to make payments and check their account balance. These kinds of experiences have raised the bar in terms of customer expectations – and banks need to keep up, or risk losing customers. This is particularly true of millennial customers, as they have little regard for loyalty, which banks have traditionally relied on to build their business. Once frustrated by inconvenience, they don’t hesitate to switch banks – and thanks to the internet, this is now a fast, painless process.
The increasing possibilities that come from deploying mobile solutions in the workplace are now counter balanced by an exponentially complex ecosystem of options that can make navigating the corporate mobile landscape challenging - and risky.
Download the Forrester 2014 Mobile Trends report to discover the trends that are transforming business as we know it—and the strategies you need to gain a competitive edge. You’ll learn about the mobile innovations that will shape 2014, and the overhyped fads that are likely to fizzle.
Mobile is not simply another device for IT to support with a shrunken Website or a screen-scraped SAP application. Rather, mobile manifests a broader shift to new engagement systems. CIOs must plan now for them and empower customers, partners, and employees with context-aware apps and smart products.
Even with the latest devices, your mobile workforce may not have
what they need to get the job done. Without a strategy to provide them with data and applications, they’re forced to work without them or find workarounds that can compromise security.
Today’s workers are constantly on the move, and IT departments are scrambling to keep up. Access to email is not enough. You must address the legacy applications that your employees can’t easily access from their mobile devices, knowing that app development can be cost prohibitive and complex. And you have to have a strategy in place to secure and manage every application in use.
With the proliferation of customer experience initiatives, content marketing and an increasing need to fulfill content delivery on mobile devices, digital publishing has now become an important component of the digital toolbox for every organization.
Research firm InfoTrends recently released the 2015 Digital Publication Platform Market Overview, which finds that:
• Over 90% of enterprises are moving towards electronic documentation.
• The digital publishing platform landscape is made up of approximately 60 to 80 main companies, but is dominated by a few vendors that can be considered influencers.
• The digital publishing platform market will grow by a 25% CAGR (compound annual growth rate) over the next five years.
Learn more about the market, solution providers and take a look at the future of digital publishing in the InfoTrends Digital Publication Platform Market Report.
Published By: MobileIron
Published Date: Oct 21, 2016
Several new mobile attacks have emerged that threaten enterprises. Most are re-using old tactics against mobilespecific services, such as SideStepper’s use of Man-In-The-Middle (MITM) against MDM, rather than employing new techniques or exploiting new vulnerabilities. However, when attacks against users are successful, they can result in the loss of both personal and business data. Download now to learn how to increase your mobile security.
Published By: MobileIron
Published Date: Oct 21, 2016
To help increase employee productivity and customer satisfaction, Edward Rose and Sons developed a new mobility initiative to provide its leasing and maintenance staff with company-owned iOS mobile devices and apps to accelerate and secure critical business processes. Download now to see how MobileIron helped Edward Rose & Sons.
Download our new guide, Up Close and Personal, to learn how you can make the most of marketing’s hottest real estate — the mobile device. You’ll discover the tools and strategies you need to adopt a mobile-first mindset, so you can connect personally with customers. Right where they live.
Get the guide now to explore the three Cs of mobile engagement:
• Context — maximize mobile capabilities to make it relevant
• Connection — discover strategies to make it personal
• Cadence — learn to orchestrate content and time it right
Five years ago, the mobile revolution was in its adolescence. Now, it’s in the midst of a growth spurt, and it’s developing faster than ever. To keep up, you need to deliver customer-winning mobile experiences that drive loyalty for your brand. And the key for achieving this is mobile maturity.
Our report outlines survey results from marketing and IT decision makers who share how they’re using mobile today. Read the report ‘Mobile is the strategy’ to learn:
• The four components of the mobile maturity lifecycle
• Why mobile apps are crucial to a successful mobile strategy
• The role analytics plays in reaching mobile maturity
The rise of mobile applications, the shift from on-premises to Software-as-a-Service (SaaS), and the reliance on third-party services has increased the complexity application delivery. Online Operations and Site Reliability teams in firms of all types are now responsible for many parts of the application delivery chain. When things go wrong, no matter where, they’re expected to react quickly to minimize the impact on their customers. The challenge for application providers is that users may often experience service degradation when the application stack seems to be working perfectly fine, making troubleshooting extremely difficult. Download now to learn more!
Are your people and customers fully engaging with each other?
That’s the question many small and midsize businesses are trying to answer. Employees are scattered. So are clients. Today’s office can be a kitchen counter or an airline seat. Customers demand excellent experiences regardless of device. Mobile devices reign supreme. The workforce and your customers are global — and moving at a relentless pace.
With Avaya IP Office, everyone will now be engaged with a complete, across-the-board solution that brings it all together. Read this paper to learn how Avaya IP Office will help give your business a competitive edge.
The retail shopper is changing rapidly. To keep up, so must the retail industry. The internet, online shopping, mobile communications, smartphones, tablets and more turning traditional shoppers into something else entirely: connected shoppers. Today’s shoppers can now shop online, on either a computer or mobile device, as well as in brick-and-mortar stores. For retailers, the implications are huge.
In this complex new environment, there are two vital questions. First, as a retailer, how do you create differentiated value that will enable you to stand out from the crowd? Second, how can you strengthen customer relationships, build loyalty, increase sales and maximize profitability?
Published By: Skillsoft
Published Date: Mar 03, 2015
With smartphones and tablets becoming more commonplace in enterprise environments, the interest in mobile learning is growing. Many organizations see the promise of mobile learning, but actual implementations are still relatively rare.
Is now the time to take the plunge into mobile learning?
Is your organization prepared?
It’s important for organizations to focus on some basic issues before making this important decision.
Innovation in business mobility is adding up to opportunity for the enterprise— opportunity to accelerate employee productivity, increase collaboration, and streamline business processes through mobile applications. At the same time, IT organizations are keen to control costs and maintain safeguards around their
corporate information. With the goal of striking a balance between opportunity and control, increasing numbers of IT decision makers are adopting enterprise mobility management (EMM) solutions.
But how do you know your organization is poised to make the move to EMM, or if you should be leveraging more from an existing EMM solution? Here are five cues to consider that the time is right to adopt EMM for your organization.
Few travelers today will arrive at a hospitality venue without a mobile device. In fact, some 86% of us will carry two or more. Our expectations are changing. Wi-Fi is now the essential amenity we look for at a hotel. It’s a deal-breaker: no Wi-Fi, no return stay. In fact, both leisure and business travelers say that it’s more important to have Wi-Fi at a hotel, along with air-conditioning, than breakfast.
DatacenterDynamics is a brand of DCD Group, a global B2B media and publishing company that develops products to help senior professionals in the world's most ICT dependent organizations make risk-based infrastructure and capacity decisions.
Our portfolio of live events, online and print publishing, business intelligence and professional development brands are centred on the complexities of technology convergence. Operating in 42 different countries, we have developed a unique global knowledge and networking platform, which is trusted by over 30,000 ICT, engineering and technology professionals.
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