Published By: MindTouch
Published Date: Mar 18, 2019
Today, the average person has instant access to an immeasurable
quantity of information. Smartphones and mobile devices put it
all at one’s fingertips. It is part of an unprecedented shift that puts
customers squarely in the driver’s seat.
As a result, the balance of power has decisively shifted from sellers
to buyers—from products and services to the customers who
consume them. Companies now face a simple but critical choice:
prioritize the customer experience, or risk going by the wayside.
The companies that thrive are those that obsess over proactively
meeting customer demand for timely and effortless experiences.
FIGHT THE FOMO! MAKE SURE YOU CHOOSE THE RIGHT MOBILE ENGAGEMENT VENDOR
You've been tasked with evaluating mobile engagement vendors. Now what?
Be sure you’re asking the right questions. We’ve gathered questions 14 key areas to ask vendors based on a few data sets — high-level thoughts from analyst firms like Forrester, the best questions prospective customers ask us, what we wish customers in certain verticals would ask, and more. It's thorough and it’ll give you a solid, informed place to start.
Download the RFP template and get:
? A comprehensive list of 150+ questions in 14 key areas — and the business reasons behind asking them
? Recommendations for vertically-specific questions to ensure you’re including what’s most critical to getting your needs met
Published By: Lumesse
Published Date: Mar 12, 2015
This white paper will help you find out: the drivers behind mobile talent management, the benefits of mobile Talent Management for you and your workforce and the five key steps on your journey to mobile talent management.
Published By: Oracle OMC
Published Date: Nov 30, 2017
The act of engaging with a customer or buyer is hardly a new concept. Nor is the inherent need to do so in order to achieve success. Companies initially had control of the relationship because they controlled the information. When consumers received the advantage of online access, they took the lead. But the terms
of engagement have changed again. Because of the mobile app, the power has shifted back to the marketing department.
Extend desktop-level security to mobile users. This whitepaper—Effective Identity and Access Management in a Mobile World—covers how to harness your IAM infrastructure to balance the freedom mobile users want with the security IT needs. Read it now.
85% of us would rather give up water than mobile apps! We all know it—digital screens have officially invaded our lives. They have grown in popularity, enhancing our personal and professional lives, which includes the learning space. Do they really enhance the learning experience or are they just a distraction?
Join Mitel and industry experts on this webcast and learn how Mitel is helping SMBs deliver a seamless experience for their mobile customers through cloud. Topics to be covered in this event:
Why today’s technology fails to deliver the experience you want for your customers
What you should expect and receive from your cloud communication provider now and in the future
The impact of the mobile consumer on small and medium business customer engagement strategies
How consumer expectations have changed the workforce
Over the last decade we have seen the dramatic increase in adoption of Mobile as an engagement channel for consumers and employees within the enterprise. What we are seeing now is the emergence of messaging through channels like FB Messenger,
WhatsApp, WeChat, Slack, SMS, as a dominant engagement channel. Over 4.1 Billion users around the world are on instant messaging apps, adopted a rate that was much faster than on social networks. What makes these channels the default choice is the expected instant response if the other person is on or the push notification that triggers the person on the other side to respond immediately. These users that use instant messaging channels to converse with their friends and family want to use the same
familiar user experience and channel to instantly communicate with the enterprise. These channels are doing to apps what browsers did to client server apps i.e. these channels are rapidly becoming the next browser. This is leading to the innovations in
Mobile technology offers you the chance to transform
your business — unifying online and offline sales
channels, coordinating with staff and suppliers, and
bringing insight to each customer interaction.
Now, the only challenge is managing the mobile devices,
apps and configurations that make it all work.
Recent evolution in the mobile applications market now offers enterprises new opportunities for reaching customers in ways never before possible. In the past 18 months, a number of independent market forces have converged to enable goods-and-services providers to market to specific customers, at specific times, at specific locations. Importantly, such targeted messaging draws on a richer-than-ever set of consumer information, including not only detailed demographics from implicit (inferred) and explicit (user-provided) profiles, but also real-time, location-based data.
Five years ago, the mobile revolution was in its adolescence. Now, it’s in the midst of a growth spurt, and it’s developing faster than ever. To keep up, you need to deliver customer-winning mobile experiences that drive loyalty for your brand. And the key for achieving this is mobile maturity.
The old world of collaboration—desktops, wired network connections, virtual private networks, and clunky software—has given way to a new world of collaboration. Today’s generation of mobile devices, wireless technologies, and cloud capabilities has had an inexorable and fundamental impact on how people work together and share information. Collaboration is now device- and network-agnostic. It’s not just about being able to work anywhere and anytime, it’s about being able to connect to any document at any time. Read this CIO white paper to learn how to bridge the gap in the modern world.
Published By: Factiva
Published Date: Nov 13, 2015
No longer is it enough for knowledge centers to have highly-skilled information professionals providing the best, most authoritative information to clients. Now, you have to take a more strategic approach to the role of the knowledge center within your larger organization.
Published By: 8x8 Inc.
Published Date: Aug 09, 2017
Progressive companies of all sizes today are taking advantage of new, web-based technologies to reduce IT complexity and increase their competitiveness.
Mobile apps and devices that provide anywhere, anytime connectivity and cloud infrastructure that enables seamless, scalable growth give them the speed and flexibility to grow quickly and expand into new markets.
In this whitepaper you will find three examples of forward-thinking franchise owners and entrepreneurs that are growing their businesses and positioning themselves for the future with unified communications solutions. These franchises are:
Download now to learn more!
42% of consumers make the internet their first stop for healthcare information, ranking the web second to actual physicians. Following this trend, healthcare marketers have increased their investment in a variety of digital advertising channels such as native, video, mobile, content and more in order to better educate and inspire healthcare consumers.
But whatever digital channels healthcare marketers choose, the environment matters. Consumers make snap judgments about brands based on adjacency. Over two-thirds of your audience will feel less favorably towards a brand if its placed next to untrustworthy, offensive, or low-quality content. Fortunately for brands the flip side is also true, which is why it’s imperative that you guarantee ad placements that share digital space with premium content. With Oath’s reputation as a trusted publisher, healthcare brands can experience peace of mind knowing their consumers will make positive associations that will increase brand loyalty.
Today, digital is everywhere—cloud, mobile, social and the Internet of Things are changing the way we all work and play. This rapidly evolving digital world is also redefining the relationship between your business and your customers, who now expect a convenient, interactive experience from their preferred brands.
Security is also a concern. Risk is rising, as both the enterprise and its customers exchange a growing amount of sensitive data. This transformation is also amplifying competition. As analyst Mark Raskino notes, “As a consequence, all players rebuilt their strategies around the same time, and all have awakened to the power of digital business at the same time. Contention is therefore inevitable.”
To find out more download this whitepaper today!
Published By: BMC ASEAN
Published Date: Dec 18, 2018
Digital transformation encompasses both technological and human components. While many initiatives focus on ensuring that a company’s multi-cloud infrastructure is agile enough to meet changing demands around cloud mobile, Internet of Things (IoT), and big data, it’s equally important to empower business workers with the modern digital tools they need to be successful today. Artificial intelligence and machine learning can play a vital role on both of these fronts. In fact, 78 percent of CIOs and senior IT leaders are already looking to AI to address complexity,1 and by 2019, 30 percent of IT service desks will utilize machine learning to free up support capacity.2
The magnitude of change has forced companies to take stock of the experience they offer employees. As digital natives3 enter and advance in the workforce, talent retention is now a top priority. These workers expect to have the best tools; 93 percent of millennials cited modern and up-to-date technology as one of the most
Technology has drastically transformed the banking industry and the way in which consumers transact. Mobile banking is now the new normal. Many consumers, especially millennials prefer to do most if not all of their financial transactions via smartphone due to the convenience in which it offers. Even so, the popularity of mobile banking does not imply that the end of retail banking is near as research has shown that consumers still prefer retail banking for complex services such as loan applications, new account openings and advisory services.
Download the whitepaper to learn—
• How to build a bank of the future by leveraging the Internet of Things
• How to increase security, ease system management and reduce operational costs
• The benefits of migrating to a thin-client infrastructure and going paperless
The Mobile future is here now and a network infrastructure that supports mobile initiatives needs to be flexible and scalable, while delivering uncompromised performance and security. With Citrix XenMobile MDM and Citrix NetScaler, IT can address the full range of enterprise mobility requirements.
Here’s a guide to help ensure your enterprise mobile workers are empowered with the full mobility their work requires as well as the ability to use the device of their choice. Take advantage of a complete, robust platform that addresses the full range of mobile business requirements—simply and securely.
Telecom expense management is a critical and well-established discipline that has grown to encompass the challenging problem of mobile device and cost management. And now there's a simple, self-service approach to successful mobile expense management (MEM) that is simple to implement and demonstrates immediate results.
The next generation user expects more do-it-yourself IT offerings. Whether it’s self-service portals with interfaces to rival Amazon or personal mobile devices with 24/7 business access, users are requesting more self-service functions and capability.
To the modern user of technology “consumer-grade” has become a standard, and it’s ITs’ job to not only appease but genuinely satisfy contemporary users. This research highlights four ways to satisfy the modern user who brings their own knowledge, devices, applications and technical expectations to the workplace.
DatacenterDynamics is a brand of DCD Group, a global B2B media and publishing company that develops products to help senior professionals in the world's most ICT dependent organizations make risk-based infrastructure and capacity decisions.
Our portfolio of live events, online and print publishing, business intelligence and professional development brands are centred on the complexities of technology convergence. Operating in 42 different countries, we have developed a unique global knowledge and networking platform, which is trusted by over 30,000 ICT, engineering and technology professionals.
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