Loyalty and rewards programs are powerful tools for brands to boost member engagement, acquisition, and retention. Learn why leading brands are turning to modern customer identity and access management (CIAM) solutions to scale their loyalty programs, improve user experience, and maximize ROI.
In this paper, we identify the challenges associated with transforming, expanding, and scaling customer loyalty and rewards programs and related membership initiatives, and present solutions based on real-world case studies from four industries. We explore the requirements for an enterprise-grade CIAM solution and address related issues such as build vs. buy and CIAM vs. IAM.
By examining four diverse case studies — and the resulting identity management solutions that were implemented by the respective companies — this paper provides valuable insight for any enterprise wishing to expand or uplift its customer loyalty program to meet membership needs in the age of the consumer.
Published By: Procore
Published Date: Jun 25, 2019
Download Your Copy: How We Build Now - Tracking Technology in Construction 2019
The Australian construction industry is undergoing a technical transformation and we’ve taken a snapshot of this dynamic and interesting space - examining how construction companies are adopting technologies and implementing new tech-enabled processes.
Our inaugural report How We Build Now - Tracking Technology in Construction 2019 examines and tracks key elements in this fast-paced, tech-driven transition. It covers 4 main areas:
Taking the Pulse: People and skills development
Pick and Mixing: Technology adoption and future proofing
Forging Ahead: Processes and implementation
The Spirit Level: Business outlooks across industry sectors
The new findings provide insight and ideas about technology adoption and how new technologies are influencing modern construction company processes.
Application Portfolio Optimization (APO) provides executives with tools and information to assess the quality and condition of application assets as well as a means for understanding the impact of proposed application changes.
Published By: Cisco EMEA
Published Date: Mar 08, 2019
When it comes to the threat landscape, it’s important to take a look in the rearview mirror once in a while.
As with driving, not only do you get a good look at what’s behind you, but you can often spot what’s coming up quick, set to overtake you.
That’s the spirit of this threat report. We’ve picked out five key stories from the last year or so, not just because they were big events, but because we think these threats, or similar ones, could very well appear in the near future. Take modular threats like Emotet and VPNFilter, for example.
These are threats that can deliver an on-demand menu of attacks and threats, depending on which device is infected or the intended goal of the attacker. We saw plenty of such modular threats in recent history, and wouldn’t be surprised if we see more in the future.
Email remains the darling delivery method of attackers, with threats from cryptomining to Emotet using it to spread. It’s also highly likely that other threats, such as unauthorized M
The Future of Customer Experience: Five Essential Trends is part of a series examining life and
business in the 21st Century. SAP Center for Business Insight worked with more than a dozen
industry experts to answer these and other questions, uncovering five trends that will determine
the customer experience over the next decade. This report examines each of these trends and
offers recommendations for how brands should respond now to prepare.
When determining which investments to make in their technology infrastructure, organizations will often choose to make no changes at all. While this decision avoids short-term costs and business disruption, it often simply delays the inevitable—even making it worse.
The cost of doing nothing is expensive in the long term. This report—from the independent researchers at Aberdeen Group—outlines the reasons distributors choose not to upgrade enterprise resource planning (ERP) software and cautions against this approach, supplying detailed research that illustrates the benefits of keeping your systems current.
Download this report to learn how a new or improved ERP system can help get you the information you need to make informed decisions and act more efficiently, improving overall company performance.
The Cisco® 2016 Midyear Cybersecurity Report—which presents research, insights, and perspectives from Cisco Security Research—updates security professionals on the trends covered in our previous security report while also examining developments that may affect the security landscape later this year.
IT leaders working on customer service projects must display an incredible amount of diligence. An organization’s CRM system has become its lifeline to customers, but as customer needs evolve so has the requirements of CRM. According to Gartner, today’s CRM solution must include a laundry list of capabilities outside its traditional core functionality including: native mobile support of the vendor's customer service and support business applications; real-time analytics; industry-specific functionality and workflow; context mining of voice and text; scalable cloud-based systems; social media engagement; suggested next agent action; multimodal capabilities, such as chat within mobile self-service; and even co-browsing. Gartner surveyed the CRM field and evaluated each vendor including Pegasystems.
Download this Gartner Magic Quadrant analysis and gain a better understanding each vendors’ CRM Customer Engagement Center solutions.
Organizations looking to implement desktop and app virtualization traditionally play a guessing game where storage is concerned. When considering local and physical storage, determining what would be necessary for the virtualized world is difficult and can be overwhelming. This is especially true when determining how virtualizing desktops will impact the storage architecture. Organizations risk over sizing their environment thereby wasting CapEx, or under-sizing and potentially ruining the user experience. Software-defined storage solutions, such as VMware Virtual SAN, provide simplified solutions with high performance data stores that offer fine-grained scalability with linearly-predictable performance as demand grows. Dell’s validated and certified desktop virtualization solutions incorporate vSphere and Virtual SAN, and provide a complete end-to-end solution that allows companies to grow and expand without large capital investments in SAN hardware.
Zero-basing is re-emerging as a bold approach to optimising company costs and spend allocation. Putting people at the heart of the change is key to creating the conditions for success.
Read this paper to discover:
how to plan key people interventions to achieve sustainable change
what role leaders have to play in determining zero-basing success
the emotional impact of zero-basing programmes – and how to manage this.
Learn how Shell Lubricants can help you improve the efficiency, productivity and reliability of your automated grease systems. We're confident our team of Shell Lube Service Experts can make a difference in your mining operations.
Ninety-five percent of companies polled in a recent Gartner survey considered increasing efficiency and productivity top priorities for IT departments when determining future budgets. Of those companies, 43 percent viewed increasing efficiency as a high priority, while 42 percent considered increased productivity a high priority.
Many departments—such as sales or service—focus on the company’s profits. And while a smooth-functioning IT department may contribute to the overall efficiency of an organization, it traditionally provides little to no contribution to the bottom line.
Existing security controls are outmatched — at best static and reactive. Current layers likely aren’t protecting you against all attack vectors, like the vulnerable back door that is recursive DNS. And security mechanisms that frustrate, impede, or disallow legitimate users, devices, or applications will have low adoption rates and/or will curtail productivity. Benign users may even circumvent these processes, further undermining your corporate security posture and creating more gaps in your defense-in- depth strategy.
One of the many use cases associated with a zero trust security strategy is protecting your network — and most importantly, your data — from malware.
Businesses must become agile and provide differentiated service as customer demands and expectations change. Moving beyond simple phone transactions, customers are taking matters into their own hands and turning to their peers, the web and social media to find answers. Contact centers play a major role in determining the customer’s perception of a company. Often seen as brand ambassadors, agents are the main interaction point for customers. It is therefore critical that they deliver personalized communications in the channels that customers prefer. Businesses should use cloud technology to add multichannel tools and support growing demand for chat, social, SMS and video.
"Existing security controls are outmatched — at best static and reactive. Current layers likely aren’t protecting you against all attack vectors, like the vulnerable back door that is recursive DNS. And security mechanisms that frustrate, impede, or disallow legitimate users, devices, or applications will have low adoption rates and/or will curtail productivity. Benign users may even circumvent these processes, further undermining your corporate security posture and creating more gaps in your defense-in- depth strategy.
One of the many use cases associated with a zero trust security strategy is protecting your network — and most importantly, your data — from malware. "
The explosion of Big Data represents an opportunity to leverage trending attitudes in the marketplace to better segment and target customers, and enhance products and promotions. Success requires establishing a common business rationale for harnessing social media and determining a maturity model for sentiment analysis to assess existing social media capabilities.
Published By: Teradata
Published Date: Jun 22, 2015
Passed on May 9, 2014, the Digital Accountability and Transparency Act (DATA Act) legislation requires federal agencies to report all expenditures—grants, loans, and contracts—in order to provide American citizens and policy makers better visibility into federal spending. At first glance, new federal requirements— which are scheduled to go in effect May 2017—can seem like imposed obligations with unknown benefits to the implementers. However, wise agencies and early adopters recognize how to transform this new compliance obligation into an opportunity to advance their federal agency by becoming more data driven. The Federal Government maintains vast amounts of data, and the DATA Act establishes data standards and sharing protocols that will help agencies exploit the benefits of data mining and analytics.
All three of our stories in this issue of the State of the Internet / Security report are about things most organizations aren’t examining. Whether the cause is that organizations don’t perceive some issues as important to their environment, if they don’t have tooling to monitor these issues, or if the resources to monitor this traffic are not available, this traffic is often being overlooked.
Each of the stories in this issue of the State of the Internet / Security report looked at aspects of security (credential abuse/APIs/IPv6) that are often overlooked by the mainstream but are nevertheless important to day-to-day operations. These stories create a backdrop for what we expect to see in the upcoming quarters and years.
Advanced Persistent Threat (APT) operators have proven they can breach enterprises like yours by undermining your critical security controls when you fail to protect digital certificates and cryptographic keys. Not securing all of your keys and certificates enables cybercriminals to bypass controls like threat detection, data protection, firewalls, VPNs, DLP, privileged access, and authentication systems that you expect will mitigate threats.
With the cloud being an essential part of so many IT organizations, best practices have emerged to help IT evaluate the right vendors’ ability to meet mission critical security needs. Download this whitepaper to learn the best practices for determining file sharing provider’s capabilities and see how it will allow you to select the right vendor to meet mission critical operational and security needs.
This paper takes an in-depth look at the true costs — both short and long term — of a data breach, and provides steps and tips that executive teams and security leaders can use to determine and reduce the true cost of a data breach.
DatacenterDynamics is a brand of DCD Group, a global B2B media and publishing company that develops products to help senior professionals in the world's most ICT dependent organizations make risk-based infrastructure and capacity decisions.
Our portfolio of live events, online and print publishing, business intelligence and professional development brands are centred on the complexities of technology convergence. Operating in 42 different countries, we have developed a unique global knowledge and networking platform, which is trusted by over 30,000 ICT, engineering and technology professionals.
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