Download this case study today and discover how to create a more predictable sales process. Learn how to improve the quality and consistency of Customer Service Reps (CSRs) performance, increasing cross-sell and up-sell performance to existing customers via inbound service calls.
IBM InfoSphere BigInsights for Hadoop enables organizations to efficiently manage and mine large volumes of diverse data for valuable insights. IBM builds on a 100% Apache Hadoop foundation with common tools such as spreadsheets, R analytics and SQL access for greater usability.
In This Paper
• Many enterprises lack a holistic view of their project management processes
• Oracle Project Portfolio Management (PPM) Cloud uses open standards to create a best-in-class solution
• Oracle PPM Cloud makes it easier for users to collaborate on projects internally or externally
Application performance management (APM) tools allow enterprises to proactively manage their investments in bandwidth and the business-critical applications used every day. An application performance management solution is recognized as an essential component of WAN optimization-techniques that help businesses get the best possible performance from existing networks.
However, building a business case for an application performance management solution requires more than a belief in its benefits. It requires some data to quantify the value of a bottom-line result.
This white paper reviews ten business scenarios in which application performance management solutions are used to monitor applications across the WAN deliver a quantifiable Return on Investment (ROI). Example cases and calculations are provided for each scenario, describing how companies have quantified the value of an APM solution in that area.
Using data to reinvent one’s business has reached the mainstream. Data and analytics allow us to change the world around us: it gives us insights into what is happening, allowing us to optimize our strategy, create new business opportunities, and make more accurate predictions.
Published By: Anaplan
Published Date: Mar 05, 2015
Many sales organizations continue to operate as they have for years: At headquarters, executives work with sales leaders to set revenue targets for the year. Sales teams receive top-down goals, which cascade across product lines, channels and other business dimensions. The end result is an account-level target, which is assigned to a sales rep. Because most companies do not have an easy way to complete this process—nor do they use a common system of record—they must resort to the quickest and easiest mechanism at hand: spreadsheets, a nonscalable, single-dimensional solution that does not handle complete data sets. This approach also poses challenges across key sales management functions, including planning, execution and optimization.
Published By: Sitecore
Published Date: Feb 25, 2015
The forces of digital disruption have empowered consumers and inverted the power relationship between buyers and sellers. Competitive advantages based on manufacturing, distribution, and IT are no longer sustainable. Customer loyalty has all but disappeared; buyers can and will shift their allegiance immediately if disappointed. In the era of the empowered consumer, business success depends upon offering consistently outstanding customer experiences across multiple touchpoints and over the entire customer lifecycle.
The need to speed innovation is a fundamental business reality today—but so is the need to contend with finite budgets and resources. Project and portfolio management (PPM) delivers the key capabilities organizations need to straddle these competing demands, but for many businesses, the time and money required to implement on-premises PPM platforms has kept these initiatives on the back burner. With CA Project & Portfolio Management SaaS (CA PPM SaaS) your organization can leverage a comprehensive, SaaS-based PPM solution. As a result, you can harness the capabilities you need to innovate more quickly and optimize your resource investments—without having to incur the time and effort of deploying and maintaining a PPM platform on premises.
Published By: Tribridge
Published Date: Feb 09, 2015
Delivering great content is often the biggest stumbling block to effective learning in many organizations. A sensible content strategy can help any organization jump-start, rebuild, or enhance its learning initiatives.
Published By: TeamQuest
Published Date: Dec 19, 2014
Businesses are constantly putting pressure on price, performance and reliability of IT services and infrastructure. Recent adoption of technologies such as virtualization, dynamic computing and various forms of cloud computing coupled with changing management paradigms has raised the stakes even more. This ruthless drive for efficiency calls for the use of more sophisticated optimization methods. It is safe to say that if you don’t, chances are you will be “done” by others who do.
A Technology Adoption Profile based on a custom survey of 102 North American and European enterprise IT decision-makers with knowledge of their company’s performance and capacity management capabilities.
Learn how to understand, manage and debug problems due to size, complexity and scale in operation of virtualized networks for modern data centers, including developer- and user-controlled software in clouds.
"Analysts predict that soon, half of all new IT service desk tools will be adopted as cloud-based services. While shifting to an on-demand model can be a complex decision that requires organizations to carefully assess the potential impact on business operations, a growing number of companies are clearly finding the move worthwhile.
This paper explores the reasons for the rapid growth of cloud-based IT service management (ITSM) solutions and the benefits they offer for enterprises. Topics include:
• The cost savings companies can achieve by deploying ITSM solutions via the cloud, which allows better management and optimization of consumption and costs.
• Improved alignment between IT and business, as self-service, a service catalog, collaboration, and mobility help IT expose and provide its services more effectively.
• The ability to integrate cloud and on-premise solutions to leverage existing systems while leveraging new innovations via the cloud.
• The advantages of cloud-base
Are you using the latest tools to guarantee your network survives an attack? Have you automated routine tasks, simplified upgrades and implemented plug-and-play deployment capability? Here are eight best practices for managing your network security.
DatacenterDynamics is a brand of DCD Group, a global B2B media and publishing company that develops products to help senior professionals in the world's most ICT dependent organizations make risk-based infrastructure and capacity decisions.
Our portfolio of live events, online and print publishing, business intelligence and professional development brands are centred on the complexities of technology convergence. Operating in 42 different countries, we have developed a unique global knowledge and networking platform, which is trusted by over 30,000 ICT, engineering and technology professionals.
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