Delivering personalized customer experience remains the top business challenge for communications
service providers (CSPs). Ovum's recently published 2018 ICT Enterprise survey saw almost all CSP
IT executives interviewed identify delivering personalized customer experience as one of their three
most important business challenges for the next 18 months. This trend emphasizes the high priority
CSPs place on how customer relationships are managed. However, several factors have an impact on
CSPs' ability to identify and then deliver customers' core needs. These include understanding the data
sets they should focus on; collecting, cleansing, and consolidating these data sets; and having the
right expertise to mine the data sets.
Today, when you make decisions about information technology (IT) security priorities, you must often strike a careful balance between business risk, impact, and likelihood of incidents, and the costs of prevention or cleanup. Historically, the most well-understood variable in this equation was the methods that hackers used to disrupt or invade the system.
Published By: WhatCounts
Published Date: Apr 30, 2010
There's no reason overseeing and managing a million-plus subscriber email database should be a discombobulated and overbearing task. Start being an effective email marketer by creating a plan, brushing up on your skills, and cleaning house. Implementing these six simple tweaks will go a long way towards maximizing the return, response, and revenue from your email program.
Published By: HPE APAC
Published Date: Jun 20, 2017
Enterprise IT is in the throes of a fundamental transformation from a careful builder of infrastructure that supports core enterprise applications to a lean and lively developer of business-enabling applications powered by infrastructure.
But why is this change happening now at all, and why now? Read this paper to find out more.
Delivering exceptional customer experiences has become a key differentiator for top organizations today. Now you can see where your peers and competitors stand in the new Forbes Insights report Data Elevates the Customer Experience. This report is a comprehensive follow-up to an October 2015 preliminary pulse survey conducted among 105 executives of large global organizations. It identifies three categories of organizations – leaders, explorers and laggards – and measures the progress they have made with the data-driven customer experience based on three key pillars: organization (people), openness (data) and orchestration (processes). Read the results, find out where you stand and glean some new ideas from your peers about how to elevate the customer experience.
Download this whitepaper to learn 5 everyday challenges you can solve simply by integrating Services with Finance, Find out how you can run a leaner, cleaner org-and learn the tricks to get that cash off the table and onto your bottom line.
Ensures IT can drive success in the future AEW Energie can now be confident that it has the IT to support new developments. With energy demands increasing and authorities applying pressure for cleaner energy production, companies such as AEW Energie continue to look for ways to solve those challenges. AEW Energie now has a reliable and efficient IT infrastructure that helps support innovation in the firm’s efforts to find the right solutions and meet the needs of multiple stakeholders.
Powerful data protection in a converged appliance that is easy to deploy and manage — at the lowest cost-to-protect.
The integrated appliance brings together protection storage and software, search, and analytics — plus simplified system management and cloud readiness. And, the IDPA System Manager, with its clean, intuitive interface, provides a comprehensive view of data protection infrastructure from a single dashboard.
Your migration is also an opportunity for a “data center do-over” that could include virtualization optimization, cloud adoption, Active Directory cleanup, and server and storage updates. After all, the preparation and process for implementing these advances in IT capability are exactly the same as for an OS migration.
It is easy to get overwhelmed by the plethora acronyms (RTBs, DMPs,DSPs, SSPs, 1PD, 2PD, 3PD) and knowing when each of them come into play.
Driven by data, Programmatic empowers modern marketers with the intelligence required to serve highly personalized ads. By bringing together First, Second and Third Party data at scale, you can target with increased precision and optimize campaigns in real-time.
With tech platforms consistently pushing the boundaries of what’s possible in digital advertising, the time for marketers to lean into programmatic is now.
Watch this 20 minute webinar with Mandar Dadegaonkar, an award-winning digital marketer and learn from his experience-based advise on:
• how to get started and use programmatic tactics that work
• insider secrets to boost ROI and improve campaigns
• potential pitfalls to watch out for
• guidelines for measurement and analytics
Published By: Riverbed
Published Date: Jul 17, 2013
To deliver IT performance, you need complete visibility. Riverbed Cascade offers a superior network performance management solution for discovering, monitoring and troubleshooting your network and your critical applications. Now you can resolve performance problems before they impact the business, while lowering your IT management costs. Cascade has an elegant and simple design that deploys easily in complex environments and provides true integration across the Cascade family. This cleaner architecture means superior visibility, management and troubleshooting, saving our customers both capex and opex. According to IDC, Cascade customers typically experience an 83% reduction in mean time to resolution (MTTR)
For many years small to midsize manufacturers and ERP software providers struggled with the notion that full system implementations included more complexity, not to mention cost, than could be incurred by organizations with limited resources. Fortunately, drastic improvements in price performance, enhancements to underlying technologies and introduction of new forms of delivery have made ERP solutions viable and affordable to manufacturing companies of all sizes.
You can succeed in your digital transfomation and deliver applications and services faster, better, and safely.
How? With Enterprise Agile Delivery. Enterprise Agile Delivery brings a wealth of benefits to organizations and can be adopted by any Agile hybrid framework: SAFe, LESS, Nexus as well as Agile/lean frameworks like Scrum and Kanban.
Yet to achieve Eneterprise Agile Delivery, enterprises need an easy to use modern ALM tool for quick and successful onboarding. Download this white paper to understand how the right solution will help you:
• Strategiaclly align feature releases and backlogs with your overall business strategy
• Identify and prioritize dev and test activities with visibility into project waves and portfolios
• Make data-based decisons for safe releases with real-time insights and multidimensional views into delivery risks
• Sync business, dev, QA and release teams around shared objectives with automated coordination and communication
Agile and Lean are built on a foundation of continuous improvement: You need to inspect, learn from and adapt your performance to keep improving. Enhancing performance begins with having accurate, comprehensive data. The multitenant architecture of CA Agile Central is uniquely positioned to provide access to anonymized industry benchmarking data from tens of thousands of agile teams.
CA Agile Central Insights capabilities, part of a CA Agile Central Unlimited Edition subscription, provide performance metrics and benchmarking data for individual teams, teams of teams and even whole business units, departments and organizations.
The ‘80s Called… … And they don’t want their enterprise Project and Portfolio Management (PPM) tools back.
If your Project Management Office (PMO) is still relying on the same or similar processes and systems used when neon and mullets were trending, it will never keep pace with today’s market demands or shifts in technology. Six-month deployment schedules and command and control models of yesteryear are actively being replaced with continuous delivery methods and practices like agile and lean—all in the interest of driving greater customer engagement.
Published By: Dur-A-Flex
Published Date: May 14, 2018
Previous best practices for cleaning healthcare facilities centered on sanitizing frequently touched objects, such as bed rails or call buttons, because these objects were believed to be major sources of contagion. However, this new study finds that floors are the largest potential source of pathogens after reviewing five participating Cleveland-area hospitals.
Specifically, the following findings are highlighted in the study:
• Patient room floors in five hospitals were found to be contaminated with healthcare-associated pathogens.
• High-touch objects often came to be in direct contact with the floor.
• Touching objects on the floor frequently resulted in transfer of pathogens to hands.
• Floors in hospital rooms are overlooked as a source for pathogen dissemination, with potentially dangerous results.
To support digital transformation imperatives, organizations are increasingly exploring DevOps style approaches for the continuous delivery of high quality software. Unfortunately, however, many enterprises remain burdened with accumulated technical debt and legacy wasteful practices – waste that can quickly inhibit the flow of value to customers and the business. Lean thinking provides organizations with a framework by which to quickly identify all forms of waste impacting the flow of value, which DevOps practitioners can apply in a software development context to quickly pinpoint and eliminate 8 elements of waste across people, process and technology dimensions.
This paper presents the 8 elements of waste framework, strategies needed to identify and eliminate waste, and the metrics needed to measure effectiveness.
Every day, torrents of data inundate IT organizations and overwhelm
the business managers who must sift through it all to
glean insights that help them grow revenues and optimize
profits. Yet, after investing hundreds of millions of dollars into
new enterprise resource planning (ERP), customer relationship
management (CRM), master data management systems (MDM),
business intelligence (BI) data warehousing systems or big data
environments, many companies are still plagued with disconnected,
“dysfunctional” data—a massive, expensive sprawl of
disparate silos and unconnected, redundant systems that fail to
deliver the desired single view of the business.
To meet the business imperative for enterprise integration and
stay competitive, companies must manage the increasing variety,
volume and velocity of new data pouring into their systems from
an ever-expanding number of sources. They need to bring all
their corporate data together, deliver it to end users as quickly as
possible to maximize
Published By: LogLogic
Published Date: Mar 15, 2012
Garnering critical IT insight helps organizations and individuals make the right decisions to better serve customers, partners, regulatory bodies and internal employees and answer many important business challenges. This whitepaper describes LogLogic's philosophy and evolution of IT Data Management.
50% of guests do not want to be served by a robot but 80% of operators say robots will be cleaning restaurants by 2027
50% of guests want to be recognized without giving a name or loyalty card
54% of restaurant operators would like to see artificial intelligence helping with menu planning
DatacenterDynamics is a brand of DCD Group, a global B2B media and publishing company that develops products to help senior professionals in the world's most ICT dependent organizations make risk-based infrastructure and capacity decisions.
Our portfolio of live events, online and print publishing, business intelligence and professional development brands are centred on the complexities of technology convergence. Operating in 42 different countries, we have developed a unique global knowledge and networking platform, which is trusted by over 30,000 ICT, engineering and technology professionals.
Data Centre Dynamics Ltd.
102-108 Clifton Street
London EC2A 4HW