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itsm project

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Published By: ServiceNow     Published Date: Nov 22, 2013
This white paper explores how SaaS has fundamentally changed the economics for ITSM by reducing or removing maintenance, internal resource, and infrastructure costs.
Tags : 
servicenow, enterprise it, saas economics, itsm project, internal resource, infrastructure costs, service automation, software maintenance, application service provider, asp model, it infrastructure library, itil, servicenow saas, it management, infrastructure
    
ServiceNow
Published By: HP     Published Date: Jul 29, 2008
This white paper explores the advantages of Operational ITSM- through incremental and continual improvement of service management practices on an ongoing basis. IT organizations must evolve into trusted service providers that adapt quickly, offer cost-effective, reliable, and flexible services to meet today's business initiatives. This evolution is not easy. It requires that the IT organization adopt an IT Service Management (ITSM) framework. Operational ITSM provides an incremental approach for companies that may not have the resources to finance and staff a large ITSM project.
Tags : 
itsm, service management, service level, service-level, itil, mission critical, it management
    
HP
Published By: MKAdvantage     Published Date: Feb 03, 2011
This paper describes some best practices around how to gather requirements for an upcoming ITSM project
Tags : 
itsm assessment, itsm requirements, itsm planning, monitoring and management
    
MKAdvantage
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