Published By: 8x8 Inc.
Published Date: Feb 13, 2017
Enterprise conferencing and collaboration technologies today stand at an exciting crossroads. Solutions that were once considered consumer technologies are moving into the enterprise. Never has this trend been more pronounced than now, as consumerization of IT and mobile device proliferation increasingly break down the walls between business and consumer use. As a result, enterprise solutions must become increasingly simpler to deploy and more intuitive to use. At the same time they must deliver a secure and seamless communications experience. As the worlds of consumer and business communications blend, walking the line between the two has become top of mind for users and IT decision makers alike. Businesses must capitalize on these tectonic shifts in user preferences by deploying agile communications that today’s mobile users need in order to collaborate effectively wherever they are.
Published By: 8x8 Inc.
Published Date: Feb 13, 2017
Many companies claim to offer enterprise grade communications solutions. But how is “enterprise grade” measured and what should you look for? This fact-filled white paper outlines 8 ways to determine whether or not your provider is equipped to offer an enterprise-grade communications solution.
Download this complimentary white paper: The 8 Criteria for Enterprise-Grade Communications as a Service
8x8 shares full technical details on what to expect from an enterprise-grade service platform that stands above the rest. You’ll learn the 8 criteria to look for including:
What to expect when it comes to service level guarantees
What geo-routing technology is and why it’s critical for optimizing global call clarity and reliability
What you should look for in your communications provider’s network for global operations and superior service
Which security and compliance certifications to expect from your provider
Specific uptime and reliability metrics to ask your provider for
The quick-service restaurant industry continues to be a favorite among consumers who look to the sector for a wide variety of food served quickly and at a low price. The speed and efficiency of QSRs, which include the emergent “fast casual” restaurants, match today’s on-the-go lifestyle of consumers across all ages who often are too busy to cook at home.
That said, consumers expect their dining experience at a QSR to be comfortable with conveniences ranging from WiFi connectivity to ordering kiosks and dining area entertainment on large screens or even tableside tablets. They expect the information on menu boards to be accurate and up-to-date and their meal orders to be fulfilled quickly and accurately. Technology is a major enabler in meeting consumers’ expectations while simultaneously helping QSR locations increase operational efficiencies and quality of service.
Hospitality is a customer-focused industry, with a hotel brand’s reputation and ultimate success dependent on the quality of the experience of its guests. It is no surprise then, that digital transformation efforts within the hospitality sector are focused on technologies that improve the guest experience, from check-in to check-out and everything in between.
Today’s travelers are digitally savvy, using their smartphones and mobile devices for a multitude of tasks. They expect a high-quality connection throughout the property and the ability to perform certain tasks from the hotel’s app, such as checking in and choosing their own room. They expect in-room entertainment beyond basic cable and in-room digital devices they can use to order food, book a massage or control the lighting, for example.
Retail has been transformed by technology in multiple ways, from the way customers interact with retailers to how products are offered and acquired. Indeed, the entire shopping experience has been redefined and expanded to enable customers to purchase products anytime, anywhere, with any device, from any number of retailers.
Consumers’ changing shopping behaviors and their reliance on technology enables retailers to reach a wider swath of potential buyers, moving well beyond the borders of their physical store locations to new geographies and populations. That said, retailers must understand how to use technology effectively to draw in customers and entice them to purchase, as well as help them improve their operations and enable new, innovative ways to keep customers coming back.
To succeed in a tough marketplace, small businesses must be accessible, without significant interruption, even in the most adverse situations. This kind of ongoing accessibility is an important aspect of business continuity - a critical success strategy that doesn't just happen, but requires proactive planning. Although there are several aspects to a business continuity plan, a major component of any plan should be the SME's communications capabilities, not just its equipment or data. This paper will explore how different kinds of interruptions can adversely affect an SME's business continuity and illustrate how, through advanced features such as resiliency and mobility, Avaya's IP Office can help SMEs overcome interruptions and maintain business continuity.
"Have you ever caught yourself assuming that all Millennials are active athletes and all Baby Boomers are more sedentary? By making generalizations about employee health goals based on age groups, you risk misunderstanding your employees and their wellness goals. View this webinar and see how you can:
* Manage your wellness program by defining your workforce according to personas
* Motivate each employee based on fitness goals - regardless of their generation
* Increase engagement with targeted communication and attractive incentives
If you’re like most wellness professionals, marketing communication is your most important “side job.” From figuring out when to send emails, identifying the right methods, to designing your communications calendar – it can be a challenge.
View this webinar to hear from a leading consumer marketer and learn how to harness best practices that you can use in your day-to-day role.
Fitbit’s Head of Lifecycle Marketing, Steven Marjon, will show you:
- Tested best practices for communications
- How to set up different communications tracks for onboarding new employees
- Tools and resources to gauge the effectiveness of your communications
When it comes to display technology today, businesses tend to invest in flat panel TVs without much thought. But visual communication is an important element essential for success. When a new product is unveiled to a room of editors, when engineers analyze a circuit board, or when a teacher attempts to bring a classroom subject to life, visuals are as powerful as the spoken word, if not more.
This paper offers insight on the state of visual display to ensure you make the right decision on your next investment, whether it’s a replacement, revamp, or remodel. Learn how to use and maintain visual display technology to make the greatest positive impact on your organization with the highest return of investment.
Businesses like yours rely on e ective internal and external connections
between employees to operate e ciently. But you might be discovering that
the old ways of conveying important business messages are no longer enough
for your sta . Relying only on telephone calls, email, and face-to-face meetings
alone could be now considered a competitive disadvantage. It also makes it
more di cult to attract top talent, and inhibits the communication speed most
enterprises now require.
AP automation doesn’t have to be complicated or expensive. By supporting your efforts with streamlined technology and hardware, a small amount of training, and open communication, automating AP operations can actually be very simple.
This report was developed to provide you with real, simple steps you can take to digitize and streamline your invoice processing. As you do so you’ll recognize significant benefits, including happier employees and a healthier bottom line.
Whether you're already an Avaya UC solutions customer or you're using a competing solution, the time's never been better for you to begin your migration to the cloud. From more flexible pricing to better security and system redundancy, the benefits of the cloud unmistakable - and making the switch is easier than ever.
In an industry like automobile sales and service, responsiveness can easily mean the difference between a service appointment, a large-ticket sale – or a customer taking their business elsewhere. Despite its reputation for meeting and exceeding customer needs, Voss Auto Network was using an aging communications system. The network of
dealerships, including eight locations across Ohio, serves over 500 employees. Getting calls even when “walking the lot,” quickly retrieving voicemails, and having the ability to easily track missed calls all proved key to taking customer service, sales, and repeat business to the next level.
Midsize businesses are better equipped to compete in today’s extremely competitive marketplace when they take advantage of cloud technology. Unified communications and collaboration offerings are a critical component that can add value when migrated to the cloud.
Where education connects with technology that works. For your school, college or university. With global reach and local focus, we deliver purpose built networking and communications for the education environment that enable secure, reliable collaboration between your faculty and students.
Written by: Forrester Research and Sponsored by: Art Technology Group, Inc. In this economic climate, no one can afford to lose a customer. Rather than halting spending, smart customer service executives will use this economic downturn as an opportunity to regroup and reprioritize. What should they focus on?
Nothing is more important to business success than communicating professionally and promptly with customers and colleagues. The way businesses communicate and handle incoming calls, and everything from faxes to conference calls, affects public perception of the company. Evolving businesses can better serve customers and enhance the way employees work by adopting the most readily available and affordable technology. In today’s world, leading edge communication begins and ends with a high-speed Internet-enabled, cloud-based, IP-connected phone service from RingCentral.
Business of all sizes have a fundamental reliance on their communications infrastructure. We use it to interact with our colleagues, our customers, partners and suppliers and for them to communicate with us. Our ability to effectively communicate defines our capacity to conduct our business successfully.
This guide is designed to help you with the considerations you should be taking when looking to implement a new communications solution. It will provide you with the tools you will need to start.
In this info graphic, you will learn how the workplace has developed over time. The hours, ways and means employees work has become increasingly flexible. Stay ahead of evolving business needs with communications that enable people to work the way they want.
IBM conducted more than 1,700 in-depth, face-to-face interviews with CEOs, general managers and senior public sector leaders from around the globe. Our newest CEO Study, the largest of its type ever undertaken, is the latest in the IBM C-suite Study Series. It explores how CEOs are responding to the complexity of increasingly interconnected organizations, markets, societies and governments – what we call the connected economy. Three themes emerged. Today's CEOs must:
- Empower employees through values
- Engage customers as individuals
- Amplify innovation with partnerships
Register now to access the insights that can help you lead more effectively through impactful connections with your employees, customers and partners.
When new ideas and market opportunities arise, Vodafone New Zealand's goes directly to customers for their feedback. The company has 30,000 New Zealanders on their community panel, Vodafone Voice. With rapid results and actionable insights, the panel is able to provide Vodafone Executives timely answers to make informed decisions that maintain brand relevance for customers. Vodafone relies on the panel to assist in making decisions around which products, services or offerings are worth pursuing.
DatacenterDynamics is a brand of DCD Group, a global B2B media and publishing company that develops products to help senior professionals in the world's most ICT dependent organizations make risk-based infrastructure and capacity decisions.
Our portfolio of live events, online and print publishing, business intelligence and professional development brands are centred on the complexities of technology convergence. Operating in 42 different countries, we have developed a unique global knowledge and networking platform, which is trusted by over 30,000 ICT, engineering and technology professionals.
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