Enterprise communications is at a critical juncture. Employees require the very best mobility and collaboration tools while IT struggles with tight budgets and lean staffing. Read this paper to learn about these looming challenges and how hosted PBX with Unified Communications can help you address these issues, paving the way for better enterprise communications.
When voice moves into the cloud, enterprise communications rapidly becomes a strategic function that drives revenue. A reliable, business-grade solution that integrates Voice over IP with hosted Unified Communications can help you lower total cost of ownership,enable self-management,improve productivity,streamline business continuity and free up IT resources to focus on more important requirements. Read how Hosted PBX with Unified Communications can help your enterprise integrate complex voice and IT environments, centralize voice applications, and take advantage of the productivity and cost savings of hosted communications.
Download this white paper to learn 7 reasons why you should centralize your communications.
- Lower fixed costs
- Less "stranded" bandwith
- Free site-to-site calling
- Simplified business continuity planning
- Reduced staffing requirements
- Consistent feature set across sites
- Centralized management
Download this white paper to learn six reasons why XO UCaaS is the right hosted solution for your business:
- Lower your 'total cost of ownership'
- Business continuity assurance
- Eliminates obsolescence
- Always the right size
- Focus your IT team on business performance
- Empower a fully distributed and mobile workforce
The Internet of Things (IoT) is connecting our world in ways that were unimaginable 10 years ago—collecting data on everything we do and using it to streamline our daily activities. In doing so, IoT is changing the way that consumers think about service. Service organizations must be prepared to support these new customer expectations to ensure continued satisfaction to strengthen and foster loyalty.
Additionally, IoT is making its way into the enterprise, especially among organizations in industries like utilities, oil and gas, medical devices, manufacturing and telecommunications. Connected devices enable more efficient processes for maintenance and repair by constantly providing information on machines’ performance, environmental conditions, and possible failures. For example, a connected washing machine in a customer’s home could automatically send out an error report to the manufacturer when it experiences a failure. This is where field service management comes in.
Consumer preference for customer service channels is changing across all ages and demographics. Adoption of digital customer service channels, with an emphasis on self-service channels such as web and mobile, is exploding as consumers expect relevant and seamless omnichannel customer service. However, firms’ technology and staffing plans are not keeping up with consumer demand for digital customer service. This report outlines communication channel customer use and major gaps in contact center technology and operations. It also provides data that will help application development and delivery (AD&D) pros align operations with customer expectations to garner their satisfaction and long-term loyalty.
As the undisputed leader in home robots, iRobot has pioneered a completely new market, making it even more important for the
company to establish what its customers want quickly, and to
deliver outstanding customer-service experiences.
To maximize adoption of its new technology, including its best-selling Roomba® vacuuming robots product line, iRobot wanted to optimize its use of multiple communications channels, to listen to its customers’ needs and identify revenue opportunities, while providing exceptional levels of service consistently across Web, social, and traditional channels.
Published By: 8x8 Inc.
Published Date: Feb 13, 2017
The right contact center solution should integrate tightly with your CRM solution and add value to it. Your contact center software should be able to capture all email, chat and standard telephone interactions and link them to the customer records database. Not only does this ensure continuity in all your customer communications, it gives the CRM database more information to use in constructing a better picture of your customers’ behavior.
So how do you choose the right contact center for your organization? Following are three examples of forward-thinking businesses that found the right answer with cloud communication technology.
When you choose Frontier as your partner, your bank or financial services firm can take advantage of this experience and our extensive portfolio of network and equipment solutions. We will work closely with your team to assess your current situation, determine future communications requirements, and select products and services that fit into your timeframe and budget. What’s more, Frontier backs everything up with local customer support.
Summit Healthcare and Frontier Communications began working together more than a decade ago when Frontier installed a 50Mbps Metro E circuit into the hospital. However, the two organizations have developed an especially strong partnership over the last five years.
It seems that with each passing year the speed at which new and emerging technologies are transforming business increases in almost direct proportion to impact. We now all live in an era of digital business transformation that is being enabled by rapid advances in telecommunications services. These changes do not just impact the way employees work; they profoundly change the way customers interact with businesses of all sizes.
GHD, a global company employing over 8500 people across 10 countries providing engineering, architecture, environment, and construction services to public and private sector clients, anticipates a cost savings of USD 1 million per year after implementing Riverbed’s SteelConnect across their organization.
Understand how GHD:
• Reduced their networking overhaul from 3 months to just 4 weeks
• Enabled zero-touch network deployments to 50+ branch offices
• Seamlessly integrated SteelConnect into existing Riverbed WAN and application optimization solutions
• Reduced global telecommunications costs by 75%
• Provided access to their entire business services offering to all connected end users
• Shifted costs from expensive MPLS connections
To successfully choose and implement an IP system, the best place to start is with a roadmap - current offerings, justification factors, upcoming solutions, and suggested planning guidelines. Without one, your new system might never move forward. Read more.
For contact centers, it's getting easier to consolidate and centralize communications architectures and realize the benefits. Obviously, there are fewer applications and physical boxes to be administered and maintained.
Read what companies are doing to make PCC initiatives an integral part of their unified communications and customer retention strategies, from Mathew Erickson, senior product manager for outbound solutions at Interactive Intelligence,
Today, business process automation isn’t just about efficiency, it’s about operating a business for your customers. To ensure a positive customer experience, a process must trigger an automated action, and automation must then manage the experience across multiple channels, personalize the customer’s interaction, and predict the best next actions. Read more, from Chris Thalassinos, Mahnaz Meshkati, and Frank Chiu of Communications Intelligence Group, and Brad Herrington of Interactive Intelligence.
This white paper highlights how BT's experience of IQIP can help to inform the challenge of organizing for enterprise wide DQ, lists the key organizational structures, outlines the roles of the potential main protagonists and summarizes the main lessons learned.
Time Warner Cable Business Class delivers all the communication services your business needs with scalable Internet, Phone and Cable TV services supported by our reliable wholly-owned network. Meet with our local, dedicated account representatives for a free evaluation so they can tailor a solution that's right for your business. For a free communications evaluation, contact us to learn more!
DatacenterDynamics is a brand of DCD Group, a global B2B media and publishing company that develops products to help senior professionals in the world's most ICT dependent organizations make risk-based infrastructure and capacity decisions.
Our portfolio of live events, online and print publishing, business intelligence and professional development brands are centred on the complexities of technology convergence. Operating in 42 different countries, we have developed a unique global knowledge and networking platform, which is trusted by over 30,000 ICT, engineering and technology professionals.
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