If your company is engaged in international activities, it's critical that you assess and understand the risks of non-compliance with the Foreign Corrupt Practices Act (FCPA). To avoid becoming a costly statistic, you need to design your controls accordingly.
Download this white paper from experts Joseph Howell, Cofounder and Executive Vice President at Workiva, and Brent Macey, Director of Internal Audit for Schnitzer Steel Industries, Inc. They'll discuss the major components of the FCPA, and how companies can perform the risk assessment process in an efficient manner. They'll also provide a practical guide to implement internal controls for FCPA at an international level.
Published By: 8x8 Inc.
Published Date: Nov 17, 2016
Effective quality management lets you improve the performance of contact center agents—and deliver the customer experience your business expects. The ICMI Tool Kit: Quality Management in the Contact Center provides valuable tips you can apply to start improving your contact center operations today.
Developed by International Customer Management Institute (ICMI), a leader in contact center training and consulting, the tool kit lays out the foundations of an effective quality management program and offers a step-by-step approach to creating an effective program. Then it provides details to help you:
• Perform effective coaching using the SAFE coaching framework
• Calculate the ROI of your training and coaching investments
• Developing a peer mentor program
Published By: 8x8 Inc.
Published Date: Feb 13, 2017
In our increasingly global economy, it’s no surprise that more and more businesses are going global with their contact centers. This trend is driven by many factors including international acquisitions and the availability of highly skilled, lower cost talent in many parts of the world.
This eBook Taking Your Contact Center Global explains the top challenges businesses must surmount when expanding internationally and what they need to know to be successful.
Download this complimentary eBook and learn:
4 challenges every global contact center will face
Why cloud-based contact centers have the advantage
Why not all cloud contact centers are perfect, and 3 things to watch out for
How to get the upper hand when it comes to call quality, local numbers, and creating a unified, global contact center
Financial services businesses face unprecedented market challenges. Disruption from Fintech firms, increased local and international regulation, geo- political upheavals and wavering customer loyalty. The need to fully understand the market, to innovate, to reduce costs and be more competitive has never been greater, and this is where AI can help.
According to one fintech research company, by 2030 the financial services sector could reduce operational costs using AI, by as much as 22%. It suggests that will equate to around $1 trillion in efficiencies. So, from a purely operational point of view, doing nothing is not really an option for companies that want to remain competitive.
Today, financial services firms across the board need to rejuvenate customer experience to protect against client attrition, and protect those customers against risk. While data analysis and visualization are key to making sense of data, the fundamental challenge for all businesses is building an infrastructur
Unternehmen halten schon seit über zwei Jahrzehnten Datenschutzrichtlinien und -verordnungen ein. Die Datenschutz-Grundverordnung (DSGVO), eine Neufassung vorhandener Datenschutzgesetze der Europäischen Kommission, dient dazu, diese Gesetze im Interesse der EU-Bürger zu verschärfen und zu vereinheitlichen. Die Hauptziele der DSGVO bestehen darin, Bürgern mehr Kontrolle über ihre personenbezogenen Daten zu ermöglichen und das regulatorische Umfeld für internationale Unternehmen zu vereinfachen. Was müssen Unternehmen, die bereits die Richtlinie 95/46/EG einhalten, in Bezug auf ihre Technologien unternehmen, um die DSGVO einzuhalten?
Business growth. Everyone wants it, but only a few achieve it on a sustainable basis in today’s uncertain climate.
This expert guide explores the key pathways that are essential junctures in any business’s growth journey, and shines light on the personal stories and key decisions from the CEOs who have been there and done it. The report offers practical guidance to private businesses from multi-generational family and Private-Equity backed businesses through to owner-managed and fast-growing scale-ups.
Read this report to understand:
•Going Global: how to navigate and launch an international business
•Acquisition: how to identify the right target, assess its value and oversee a successful integration
•Innovation and technology: how to enable innovation to flourish and how to harness the power of technology to accelerate your business
•Team: how to ensure you have the right people and skills to take your business to the next stage
•Investment: how to secure the right type of fundin
Branded residences are luxury homes associated to a premium brand that offers prestige and recognition through association, in addition to services it provides to its owners. The key themes that surround a branded residence are the emphasis on design, services, facilities and amenities, and architecture.
The former Keppel Harbour was transformed into the vibrant marina-waterfront living precinct that it is today. To date, the Keppel Bay waterfront is lined by three iconic residential developments – Caribbean At Keppel Bay, Reflections At Keppel Bay and Corals At Keppel Bay – with a total of 2,464 apartments.
As the Keppel Bay precinct matures over the years, the marina-waterfront housing lifestyle has taken roots and offers an attractive living concept to prospective buyers.
Being situated on the mainland, Keppel Bay also have the advantage of being closer to amenities and have better accessibility and connectivity. Following the announced extension of the CCL to include three more stations (Keppel, Cantonment and Prince Edward) to close the circle, Keppel Bay will be directly connected to Marina Bay in the Downtown Core. When these stations are in operation by 2025, travel time between Keppel Bay and the CBD will be reduced by one-third of the current travel time.
Commerce today involves an increasingly complicated supply chain ecosystem. Companies rely on suppliers and buyers across the globe, most of whom they’ve never met. They use multiple carriers and modes of transportation, across international borders, with different languages, currencies and laws. This ever-changing landscape means that companies of all sizes must be more diligent than ever when it comes to managing their supply
chain — and their risk.
In addition, e-commerce has revolutionized purchase behaviors, creating loftier customer expectations, and putting increased pressure on sellers to find new ways to meet those needs. Global networks and tight time constraints can amplify the impact from unpredictable events, like theft, damage, weather and natural disasters. This puts even more pressure on a company’s supply chain, and its bottom line.
Published By: Darktrace
Published Date: Jun 17, 2019
H&M manages nearly two million containers every year and provides a range of services — including steamship lines, intermodal trucking, and warehousing — to facilitate effective supply chain management. The company’s attack surface was rapidly expanding as its scope of operations widened, and, having positioned itself as an early champion of increased integration in the industry, it placed paramount importance on adopting a proactive approach to cyber security.
Published By: SAP Concur
Published Date: Sep 25, 2019
"This IDC study reviews the competitive market for travel and expense management software in 2018.
""Industry leaders need to leverage advanced technologies to augment their capabilities for streamlining approvals, combating fraud, and maintaining compliance. Many of these technologies have taken large leaps forward in terms of usability and accuracy over the past 24 months,"" said Kevin M. Permenter, research manager for Enterprise Applications with IDC.
There is no magic formula to rid the business of the burden of noncompliance. Download this report to find out how organisations can minimize risk for noncompliance and fraud amidst rapid international growth. "
DatacenterDynamics is a brand of DCD Group, a global B2B media and publishing company that develops products to help senior professionals in the world's most ICT dependent organizations make risk-based infrastructure and capacity decisions.
Our portfolio of live events, online and print publishing, business intelligence and professional development brands are centred on the complexities of technology convergence. Operating in 42 different countries, we have developed a unique global knowledge and networking platform, which is trusted by over 30,000 ICT, engineering and technology professionals.
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