Published By: Commvault
Published Date: Jul 06, 2016
Forget about the complex task of building your own solution. Commvault offers a portfolio of integrated backup appliances that allow you to go from power-up to backup in less than an hour. Each appliance combines Commvault’s industry-leading software with pre-configured and optimized hardware, including an option that uses NetApp’s category-leading NetApp E-Series storage system. To further simplify ordering and deployment, the appliances include a licensing option aligned to the usable storage capacity (e.g., 36TB of NetApp E-Series storage includes 36TB of Commvault back-end terabyte licensing). Or you can purchase the hardware separately and use it with Commvault’s traditional front-end terabyte capacity licensing. Either way, Commvault serves as the single point of contact for software and hardware support issues, and the installation wizard allows you to be up and running quickly regardless of the option you choose.
An integrated launch plan was just the start for helping to transform a research organization into a commercial entity. A successful commercial launch of an FDA-approved specialty drug included project management support to a cross-functional client team and development of a dashboard tool to track each function’s progress.
As companies increasingly look to provide a better experience for customers, offering support across multiple channels is becoming more popular than ever. According to the Aberdeen Group, companies doubled the number of channels they use to interact with customers between 2012 and 2017.
But there’s a difference between providing support on a few channels and delivering a truly integrated omnichannel solution. Using the Zendesk Benchmark, our crowd-sourced index of customer service interactions from 45,000 participating organizations across 140 countries, we examined why companies are going omnichannel and what sets the companies using Zendesk for omnichannel support apart from everyone else.
Published By: Dell EMC
Published Date: May 09, 2018
When integrated into a vision of what learning should be, technology can help educators deliver flexible, ondemand approaches that support individual learning styles and help drive a passion for learning.
Leading technology consulting company had 3-6 days Average TAT to resolve the tickets thereby having poor customer experience. LTI’s AI Solution helped in implementing Virtual Assistant Chatbot which was very well integrated with backend systems and enterprise systems to solve the challenges.
i. 30% activities moved to Virtual Bots
ii. L1 Support available “Always On” Model
Download full case study.
The shift to value-based reimbursement (VBR) entails more financial risk for providers. Successful management of the transition to VBR can only be achieved when healthcare organizations are clinically and financially integrated to ensure tight care coordination and efficient resource utilization. That level of integration requires the aid of a robust IT infrastructure to support the enterprise. This whitepaper offers the opportunity to learn about new tools for healthcare providers to manage financial challenges associated with value-based reimbursement
Published By: Zendesk
Published Date: Jan 03, 2019
Today's marketplace is hypercompetitive. Brands compete for attention, hoping they can turn that attention into a loyal customer. But too many companies are not able to build a long-term relationship that results in a loyal customer because the customer had a poor experience.
To remain competitive, brands need to create compelling integrated customer experiences that continue to evolve and reduce the friction between company and customer over the lifetime of the relationship.
This IDC Vendor Spotlight discusses the current challenge that organizations face in providing a differentiating customer support experience and the potential that technology offers as a lever to improve the customer support experience.
Founded in 1992 as a provider of integrated network, voice and data centre solutions, Colt’s business today has grown to encompass a wide range of IT services, spanning enterprise application hosting, business critical cloud and end-user computing solutions. Colt has 29 data centre locations supporting thousands of customers across 28 countries in Europe and Asia, including Swiss International Airlines, Shurgard, Berenberg, and Jaguar Land Rover. Colt’s award-winning solution portfolio is based on end-to-end data centre, network and IT services capabilities; its aim is to help its customers compete and win in their markets without being held back by hardware, licensing and resource limitations.
Looking for a smarter way of financial planning and budgeting? An integrated financial planning tool makes the annual budgeting process more effective and efficient, and with one centralized source of truth it is always up-to-date. Learn how Unit4 Prevero can transform your budgeting and forecasting process: from integrating operational budgets, automating key processes, supporting multiple scenario simulations, through to using artificial intelligence and deep machine learning to improve accuracy of data and power your decision making.
Keeping up with the new pace of change requires building agility into your business to adapt to change faster, while carefully overseeing your investments. The integrated solution of CA Project & Portfolio Management (CA PPM) and CA Agile Central (formerly Rally) helps you effectively balance agility and governance by connecting the work of agile teams to your enterprise portfolio. Supporting an evolutionary approach to adopting agile, the solution lets you continue using traditional methods, while growing agile adoption to deliver on portfolio investments faster—with higher quality and predictable business results. A holistic view across all projects helps portfolio managers optimize budgets and resources for maximum return on investment.
IBM Integrated Multivendor Support provides lifecycle-based recommendations concerning what hardware should be kept on OEM maintenance, moved to IBM maintenance or replaced. We help you streamline multivendor support by serving as a single point of contact and accountability.
VMware® delivers vCloud® Government Service, provided by Carpathia®, an enterprise class hybrid cloud solution where both onsite and offsite IT environments are not just connected and integrated with common management, but are designed to run existing and new applications in exactly the same way. With vCloud Government Service, government customers don’t have to spend cycles adapting to the cloud and rewriting code; instead, they can focus on leveraging what the cloud brings to deliver value to their branch of government or mission responsibilities. Customers can securely extend their data centers to the cloud rapidly, easily and confidently, using a more supportive and integrated cloud infrastructure that is FedRAMP authorized.
Lenovo® is known for innovative design, superior performance, and reliability. Lenovo Flex System™ — powered by Intel® Xeon® processors — is designed to be the foundation of your IT infrastructure now and into the future. To meet today’s complex and ever changing demands, Lenovo Flex System provides a high performance, integrated infrastructure platform that supports a mix of compute and networking capabilities. The Flex System architecture provides the efficiency you need now, along with the growth path necessary to protect your investment tomorrow.
Read more about it when you download!
Sponsored by Lenovo® and Intel®"
Health systems moving to integrated care business models are crying out for more active repositories to replace image archives as they move toward collaborative models of care. Yet traditional storage vendors continue to rely on three-year buying models and costly forklift migrations – and performance still does not meet clinician’s requirements. Pure Storage offers an alternative: a renewable, upgradable, scale-out, highperformance storage environment for images at a low TCO that ensures the latest technology and marketleading support and maintenance for 10+ years.
Headquartered in Chicago, Bean Suntory owns over 70 premium spirit brands from whiskey and rum, to vodka, cognac, tequila, and gin. Beam Suntory generates $4 billion in annual revenues.
But that revenue was in danger.
The company’s production software, Wonderware, which controls embedded systems driving almost every critical production process, was underpinned by ageing hardware. If it failed, production would come to a grinding—and expensive—halt.Every hour of downtime results in lost production, which can amount to millions of dollars in losses,” says Sanjay Kirtikar, Director Digital Technologies, Beam Suntory.
To ensure Wonderware never failed, Beam Suntory implemented hyperconverged clusters integrated with Nutanix Enterprise Cloud Platform software
The results were instant and outstanding. Beam Suntory expects a 25-35% cost benefit from lower support and maintenance efforts, and a 50% reduction in power usage.
We came to the above conclusion because even though suites solved many of the problems of independent, standalone modules to support integrated procurement processes in terms of data management nightmares, process inefficiency and visibility gaps that were common with first generation "best-of-breed" solutions, many mature organizations are increasingly finding that suites are not enough if they do not connect into larger enterprise processes and support the stakeholder organizations that procurement needs to work with. Are you with us? If you are, then you know that something else is needed: a source-to-pay (S2P) procurement
Application consolidation can be an important cloud initiative. By consolidating applications on an all-flash, cloud-centric platform, IT has the opportunity to reduce costs, lower risk and support a more integrated and interoperable infrastructure. But for any organization thinking about application consolidation, it is important to closely evaluate the features and functions of the underlying all-flash storage platform.
You want to make sure that your platform not only delivers the performance you need, but also enables you to reduce costs, eliminate migrations, simplify operations and support cloud-enabled business agility.
Explore three key Cloud computing models—integrated infrastructure systems, reference architectures, and “build your own” solutions. See how EMC gives you the freedom to chose the optimal path to your private Cloud—and the solutions to support your deployment.
IBM Cloud Private for Data is an
integrated data science, data engineering
and app building platform built on top of
IBM Cloud Private (ICP). The latter is intended
to a) provide all the benefits of cloud
computing but inside your firewall and b)
provide a stepping-stone, should you want
one, to broader (public) cloud deployments.
Further, ICP has a micro-services architecture,
which has additional benefits, which we
will discuss. Going beyond this, ICP for Data
itself is intended to provide an environment
that will make it easier to implement datadriven processes and operations and, more
particularly, to support both the development
of AI and machine learning capabilities, and
their deployment. This last point is important
because there can easily be a disconnect
between data scientists (who often work for
business departments) and the people (usually
IT) who need to operationalise the work of
those data scientists
VMware Horizon® 7 offers full-featured support for hosted applications and shared desktop sessions, expanding the capabilities of the leading virtual desktop infrastructure (VDI) platform. Tightly integrated with Microsoft Remote Desktop Services (RDS), Horizon can deliver hosted applications and desktop sessions, virtual desktops, and VMware ThinApp® virtualized applications, all supported on the devices end users want to use.
This white paper provides guidance for adding support for hosted applications and desktop sessions to your VMware Horizon infrastructure. Whether the goal is to integrate an existing RDS environment for combined management with VMware Horizon virtual desktops or deploy hosted applications and desktop sessions for the first time, VMware Horizon provides the technology required and a simple path forward.
Remove the unnecessary burdens of server management and provisioning with HP Integrated Lights-Out (iLO), designed to support the full lifecycle of servers from initial deployment to ongoing management and service alerting.
Staying one step ahead of competitors requires a secure, reliable network that has everything it needs to remain agile and resilient in the years to come. When refreshing your enterprise network, keep the following considerations top of mind: 1) How do you manage your network? 2) Is security integrated throughout your network? 3) Does your current network vendor really have a plan for your network? 4) What are your options when supporting your network in the future?
If your company operates in the cloud, you’ve probably thought about investing in a Cloud Management Platform (CMP) — a group of integrated products that manage public, private, and hybrid cloud environments. That combination is what AHEAD calls an Enterprise Cloud. For an enterprise with a heavy private cloud emphasis, the right CMP can transform your VM provisioning, reducing a potentially weeks-long manual process to an automated one that finishes in a matter of minutes. And if you run one or more public clouds, the right CMP can help you take better control of your cloud services, manage your cloud spending, and architect your app platforms to run seamlessly in the cloud.
So Which CMP Will Work Best For You?
The first thing to consider is compatibility with your existing environment. For many enterprises, that’s going to put a premium on CMPs that integrate natively with VMware. For other businesses, compatibility with ServiceNow or support for multiple private and public clouds wi
The plan is to move what you currently have onto a platform that gives you new capabilities to better support your transformation goals. Aberdeen Group has found that those who stay up to date with their ERP are, for example, almost three times as likely to have mobile ERP functionality, twice as likely to have integrated ERP and eCommerce, and five times more likely to have social business capabilities.1
Is it time for you to take the next step on your journey by moving to the Epicor ERP system? Consider these questions:
XX How much time and money could your business save by eliminating inefficient processes, increasing worker productivity, and improving customer service?
XX What goals can you achieve when your core software is integrated with Industry 4 .0 technologies to support the factory of the future?
XX What would your business look like if you had real-time information to make informed business decisions that drive growth and profitability?
DatacenterDynamics is a brand of DCD Group, a global B2B media and publishing company that develops products to help senior professionals in the world's most ICT dependent organizations make risk-based infrastructure and capacity decisions.
Our portfolio of live events, online and print publishing, business intelligence and professional development brands are centred on the complexities of technology convergence. Operating in 42 different countries, we have developed a unique global knowledge and networking platform, which is trusted by over 30,000 ICT, engineering and technology professionals.
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