Published By: IBM APAC
Published Date: Aug 25, 2017
Consumerization of IT and the Internet of Things (IoT) are revolutionizing how people live. Users are increasingly becoming accustomed to instant gratification when using technology in their personal lives, whether for gaming, shopping or managing their daily activities. And they want the same kind of immediate service when they go to work. To address this expectation, IT support needs to adapt, evolve and even revolutionize itself or become outdated. In short, IT support must reinvent itself into a friendly, proactive service that is tied directly to a business’ profitability.
Published By: Redstor UK
Published Date: Mar 12, 2018
A majority of businesses have adopted digital platforms across multiple channels and in many cases successfully utilised them to drive efficiency and profitability. Technology, and the data that often underpins it, has become an extremely valuable asset for businesses of all sizes.
The way that companies do business has also changed and technology has played a key role in this, customers now expect instant gratification and a service model that suits their specific needs.
This paper will analyse the cause and effect of companies implementing digital transformation strategies and understand the role of cloud technologies within this. It will also explore some of the wider aspects of business transformation and the journey’s businesses take to implement innovative technologies.
Published By: ServiceNow
Published Date: May 21, 2015
The Internet has created radical changes in our personal lives. We now live in a “consumerized” online world where we shop for products and services with a few taps on a smartphone. Social media gives us a global forum where anyone can speak their
mind. We see news as it unfolds, watch videos on YouTube, stream music from Spotify, and make friends on Facebook. We expect the web to be automated, on demand, and always on – delivering instant gratification no matter where we are.
We live in a data-driven world where businesses
increasingly expect data to flood through their networks
at optimum speeds to do their jobs better, smarter, and
faster. Today, 75% of the workplace is said to be the
millennial generation(1), and many believe that millennial
workers are addicted to the “instant gratification”
phenomenon. This is a generation that grew up with
texting, instant messaging, social media, and more, all at
their service to deliver conversations and information in
an instant. As the speed of our data-driven world
continues to increase, so are the expectations of
workers whose jobs rely on instant data-driven communications.
By integrating and aligning systems across multiple customer touch points you can drive higher conversion rates and lower operational costs, while improving the quality of each customer interaction. Take a look at this complimentary webinar to find out more.
The time has come to focus "aggressively on e-commerce technology, particularly on multichannel and personalization technologies." To fight this battle effectively, e-sellers must give customers reasons to choose them over their competitors.
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