Restaurants are complex businesses with a simple aim: great guest experiences that keep customers coming back for more. In order to achieve this goal, stores must deliver on the promise of a great product and exceptional service.
There are a lot of ways to make the equation work and each brand has its own unique mix of ingredients that bring the whole operation together to create a recipe for profitability.
There are also elements of a successful restaurant that are consistent across any operation. Restaurant executives have long been on the hunt for this elusive lever (or combination of levers) that systematically drive performance regardless of conditions.
The banking industry has been talking about improving the customer experience with customer-centric banking for a long time.
From a recent study of French retail banks, neobanks and online banks are winning the customer experience battle. To retain customers, traditional banks will need to improve their overall customer experience, a key priority as reported in DBR Research’s Digital Banking Report 2018. All three of the top trends for 2018 are related to improving the overall customer experience. Failing to address these key trends will hurt laggards.
Just because you have a digital presence doesn't mean your work is done, it just means that you need to continue to innovate to attract and retain your customer base. But what makes for a successful banking customer journey?
Read this solution brief to learn the five pillars of success for the banking customer journey.
The Insurance industry continues to undergo significant transformation, with
new technologies, business models, and competitors entering the market at an
increasing rate. To be successful in attracting and retaining the most valuable
customers, insurance companies must innovate and increase the speed at which
they respond to customer demands. Traditionally, the insurance software market
was dominated by a handful of specialist vendors with products that were initially
expensive, difficult to deploy, costly to maintain, and did not provide the speed
needed for today’s market.
Now there has been a shift away from these “black box” applications to platforms
that allow insurers to make their algorithmic IP available to business users, allowing
much faster response to business demands. The algorithmic platform approach also
comes at a fraction of the cost of black box solutions, while delivering advanced
analytical techniques like Machine Learning and Artificial Intelligence (AI).
Local and regional governments around the world are using the cloud to transform services, improve their operations, and reach new horizons for citizen services. The Amazon Web Services (AWS) cloud enables data collection, analysis, and decision making for smarter cities. This whitepaper provides strategic considerations for local and regional governments to consider as they identify which IT systems and applications to move to the cloud. Real examples that show how cities can stop wasting money, move faster, and innovate.
The proliferation of fast, affordable computing has allowed companies of all sizes to create internal efficiencies and reach more customers through digital products. However, the ubiquity of tools, multiple paths to market, and changing consumer preferences means that businesses must innovate faster than ever to remain competitive. The way that digital products have been traditionally built just isn’t fast enough to enable the innovation that’s needed to win in the market.
It’s probably no surprise to you that the financial services industry is changing rapidly. Digital technology is redefining the possibilities with automated processes, AI insights, customized experiences, new operating models and next-generation applications — yet global industry profits are stagnating. As the number of disruptors in the space rises, many banks are being asked to innovate while lowering structural costs and improving capital returns — and many traditional banks are falling behind.
Today's automotive engineers are faced with rising product complexity and the need to innovate their methods in order to remain competitive. This infographic will help to paint a picture of the impact of rising complexity on the auto industry and provide a roadmap for embracing digital transformation.
Which of your applications should move to the cloud? Is public, private, or hybrid cloud the right choice? And should you use containers, or Platform-as-a-Service technologies? Whether you’re trying to optimize your existing landscape, strengthen your foundation, or innovate with newer technologies that are delivered via cloud platforms, you need to know where to start. In this webcast, hear how IBM helped The Tribune Publishing Company build an effective plan to accelerate their digital transformation. Learn how IBM can also help you analyze your full portfolio, identify opportunities to optimize and automate your infrastructure and determine which applications to move, and the potential business value.
As the generation that pioneered the social media persona, Gen Y aren’t known for fading into the background – the average Gen Yer juggles four different social media accounts, crafting individual personalities on each. But despite their desire to stand out, today’s young people are especially keen to work together; so much so that 40% would even pay out of their own pocket for social collaboration tools at work
Despite this, workplaces aren’t always giving them the tools they need to work effectively with one another. While 38% of Gen Y feel that outdated modes of collaboration obstruct a company’s ability to innovate, 71% say they face challenges using their company’s collaboration tools. As a result, they’re taking it upon themselves to create collaborative working environments, share innovative ideas and embrace the diversity of thought that comes along with it.
Download this report to find out what Gen Yers expect from their workplaces today.
Published By: OC Tanner
Published Date: Nov 16, 2016
Groundbreaking study brings to light a paradoxical insight: Managers tend to think it’s their job to innovate and improve, while non-managers believe innovating is for everyone. Smart leaders share innovating opportunities with their team, and in return they see an increase in great work produced
The notion of digitizing your business has become a matter of “when,” rather than “if.” For many, migrating critical workloads to the cloud is a key part of this transformation. When deciding on a cloud provider, however, IT executives are under pressure to find a solution that enables reduced costs, greater agility, and above all, the ability to innovate core business processes.
At the heart of many businesses embarking on this journey is their SAP environment. But since SAP workloads represent some of the most critical and deeply integrated business applications, IT executives are required to look for ways to execute this migration in the most timely and reliable manner. Organizations migrating to the cloud cannot risk application downtime or productivity loss.
Provided by: AWS & Intel
Migrating mission-critical workloads like SAP to the cloud is a vital part of any digital transformation. However, it’s now become a matter of “when,” rather than “if.” When deciding on a cloud provider, Business and IT executives are under pressure to find a solution that enables reduced costs, greater agility, and above all, the ability to innovate core business processes. But how do you execute this migration without risking downtime and productivity loss?
Download our eBook on Migrating your SAP environment to AWS
Our research reports on the 2,000 executives from the marketing community, across 22 markets, who agreed that innovation drives growth.
However, barriers to innovation remain significant, ranging from isolation within the business, to a lack of insight into the data, and absent support from leadership in 24% of cases, and data remains the second largest issue for marketing with a 10% gap.
New technologies help harness data, demonstrate how innovation will benefit teams and businesses, and help CMOs create a successful innovation agenda.
Read the report
Published By: Dell EMC
Published Date: Aug 01, 2019
IT Transformation is a concept that is not synonymous with digital transformation, but the two concepts are fundamentally linked. A business that transforms its IT infrastructure no longer has to rely on rigid, manual, siloed legacy technologies. Updating IT often yields a boost in IT operational speed, efficiency, scale, and cost effectiveness ? tasks become automated, processes streamlined, and resources freed up. These IT-level improvements fuel a larger-scale digital transformation enabling businesses to out-innovate, out-think, and out-pace its competitors in today’s digital economy. To learn more, download this report from Dell and Intel®.
The need to speed innovation is a fundamental business reality today—but so is the need to contend with finite budgets and resources. Project and portfolio management (PPM) delivers the key capabilities organizations need to straddle these competing demands, but for many businesses, the time and money required to implement on-premises PPM platforms has kept these initiatives on the back burner. With CA Project & Portfolio Management SaaS (CA PPM SaaS) your organization can leverage a comprehensive, SaaS-based PPM solution. As a result, you can harness the capabilities you need to innovate more quickly and optimize your resource investments—without having to incur the time and effort of deploying and maintaining a PPM platform on premises.
To stay ahead of the competition in a fast-paced, cost-driven cloud services marketplace, LeCloud must innovate new services and revenue streams to retain customers and drive profit. By using future-forward data center solutions from Intel, LeCloud is able to reduce latency in its video transcoding and improve the user experience when streaming new 4K and H.265 real-time video services to millions of customers concurrently.
Download this case study to learn how Spectrum Enterprises has provided the scalability, reliability and security to support Hagadone Corporation’s ongoing drive for excellence including:
- Productivity driven by the network’s ability to handle day-to-day work flow quickly and with little latency, especially during spikes in usage
- Reliable connectivity for sharing large files for electronic publishing Flexibility to innovate and create an interactive hospitality guest experience
- Ability to scale bandwidth to support diverse business needs and expand Hagadone’s influence as a media company
As companies seek to innovate and engage
customers through digital channels, they need
superstar security leaders — business executives
who know how to protect, support, and drive
performance. This report looks at the biggest
changes in firms’ expectations of their chief
information security officers (CISOs) and provides
specific examples of how top information security
professionals rise to those occasions.
Published By: Fujitsu
Published Date: Dec 08, 2017
Join leading industry experts from Fujitsu, Salesforce and a special guest from Canon, as they share their expert insights on the future of Digital Enterprise and how manufacturing companies can accelerate their digital transformation journey.
During this interactive discussion, they will:
• Reveal how to identify and prioritize your critical issues;
• Show how Canon Information & Imaging Solutions, is driving growth through an innovative outcome-based service model;
• Demo a real-life digital transformation story;
• Show how to see more, act fast, optimize, anticipate and power innovates your way to success.
This webinar also features Fujitsu's unique digital transformation approach to help you understand where you are in your digital transformation journey and the actions you can take to accelerate it.
Watch for this amazing webinar and a link will be sent to you via email.
Published By: Anaplan
Published Date: Sep 07, 2018
Innovate the supply chain, improve the business
For many companies, supply chain performance affects 100 percent of company revenue but only part of the income statement. Supply chain problems have significant impact across the rest of the business, as do supply chain successes. If you could improve the health and visibility of your supply chain and your business, wouldn’t you?
Together with Supply Chain Management Review (SCMR), Anaplan surveyed dozens of supply chain leaders about the effectiveness of their supply chain management strategies.
Survey data capturing trends in supply chain challenges and opportunities
Practical tips on improving supply chain performance
Insight on the important connection between supply chain and business performance
As enterprises work to replicate the development agility of internet companies and innovate in highly competitive markets, application development has grown increasingly complex. The large, monolithic codebases that traditionally power enterprise applications make it difficult to quickly launch new services. Siloed and potentially distributed development and operations teams present organizational alignment problems. On top of this, users are more demanding than ever – enterprises need to scale effectively and monitor deployments to ensure customers are provided with high performance and a consistent experience. Of course, all this needs to be done while providing always-on service availability.
Published By: Bluecore
Published Date: Oct 23, 2018
If you’re not one of those retailers, you’re likely busy playing catch-up to them – and that’s not a position in which anyone wants to be.
Since eCommerce began, a small handful of leaders have set the pace. They’ve innovated quickly and delivered incredibly valuable and convenient shopping experiences. And in doing so, they shaped consumer expectations.
Take Amazon. Over a decade ago, the online giant seemingly rewrote the natural laws of retail by managing to deliver more, better, faster – all with unmatched accuracy and ease. Now, consumers expect an Amazon-like experience everywhere they shop, and anything else feels subpar.
DatacenterDynamics is a brand of DCD Group, a global B2B media and publishing company that develops products to help senior professionals in the world's most ICT dependent organizations make risk-based infrastructure and capacity decisions.
Our portfolio of live events, online and print publishing, business intelligence and professional development brands are centred on the complexities of technology convergence. Operating in 42 different countries, we have developed a unique global knowledge and networking platform, which is trusted by over 30,000 ICT, engineering and technology professionals.
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