The internal staff at Ptak, Noel & Associates determined that their ability to deliver services was highly dependent upon their capability to operate with highly reliable and efficient IT operations. The changes described in this case study explain how Service Desk Management help them to achieve that goal.
Thanks to numerous, headline-making incidents in recent years,
cybercrime has risen toward the top of the concern list for many
organizations—and the customers with whom they do business.
You’ve heard many of the stories. Major health insurers, such as
Anthem, Premera BlueCross and CareFirst had personal information
for millions of their customers stolen. Sony Pictures experienced
a breach that not only embarrassed employees and adversely
impacted the release of the high-profile film, “The Interview,” but
also damaged systems and applications—making it extremely
difficult for the company to conduct business. The list goes on.
Some you maybe haven’t heard, like the one about CodeSpaces, a
provider of version management services to developers. When
attackers were able to gain access to its cloud-based management
consoles, they deleted the company’s entire infrastructure and
backups—ultimately forcing CodeSpaces out of business.
The bad news for organizations like yours is, thanks to the
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